904 Hospitality jobs in Desborough
Hospitality Operations Manager
LE1 5GG Leicester, East Midlands
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We are seeking an experienced and dynamic Hospitality Operations Manager to oversee operations for a prestigious establishment in **Leicester, Leicestershire, UK**. This hybrid role involves a mix of on-site management and remote administrative duties. The successful candidate will be responsible for ensuring the highest standards of customer service, operational efficiency, and financial performance within the hospitality venue. You will manage day-to-day operations, including front-of-house, back-of-house, and event management. Key responsibilities include staff recruitment, training, and scheduling, fostering a positive and productive work environment, and ensuring adherence to all health, safety, and hygiene regulations. You will be involved in inventory management, cost control, and budget planning to maximize profitability. Developing and implementing operational strategies to enhance guest satisfaction and drive business growth will be a critical aspect of the role. Strong leadership qualities, excellent interpersonal skills, and a passion for the hospitality industry are essential. You will also be responsible for liaising with suppliers, managing vendor relationships, and resolving customer complaints promptly and professionally. This is a fantastic opportunity for a results-oriented individual to lead a team and make a significant contribution to the success of our hospitality business. A proven track record in hospitality management is required, along with strong business acumen.
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Hospitality Operations Manager
LE1 5AW Leicester, East Midlands
£40000 Annually
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Our client, a renowned establishment within the Hospitality & Tourism sector, is seeking an experienced and dynamic Hospitality Operations Manager for their venue in **Leicester, Leicestershire, UK**. This role operates on a hybrid basis, requiring presence at the venue for key operational needs while allowing for remote management of administrative and strategic tasks. You will oversee the daily operations of the venue, ensuring exceptional guest experiences, efficient service delivery, and optimal financial performance.
Key responsibilities include:
The ideal candidate will possess a strong background in hospitality management, with a minimum of 5 years of experience in operational roles, preferably in a supervisory or management capacity. A relevant qualification in Hospitality Management, Business Administration, or a related field is highly advantageous. Excellent leadership, communication, and interpersonal skills are essential. You must be proficient in managing budgets, staff, and customer relations. The ability to adapt to a hybrid working model and effectively manage teams both on-site and remotely is crucial. A passion for delivering outstanding guest experiences and a proactive approach to problem-solving are key attributes for this role. Experience with property management systems (PMS) and POS systems is expected.
Key responsibilities include:
- Managing and coordinating all aspects of daily operations, including front-of-house, back-of-house, and events.
- Ensuring the highest standards of customer service are met and exceeded.
- Recruiting, training, motivating, and managing a diverse team of hospitality staff.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
- Managing inventory, procurement, and supplier relationships for food, beverages, and supplies.
- Overseeing budgets, controlling costs, and maximising revenue through effective sales and marketing strategies.
- Ensuring compliance with all health, safety, licensing, and hygiene regulations.
- Handling guest feedback, resolving complaints, and addressing service issues promptly.
- Developing and executing marketing and promotional activities to drive business.
- Monitoring performance metrics, analysing financial data, and reporting on key performance indicators.
- Collaborating with the marketing and events teams to plan and execute successful events.
- Maintaining the physical premises to the highest standards of cleanliness and presentation.
The ideal candidate will possess a strong background in hospitality management, with a minimum of 5 years of experience in operational roles, preferably in a supervisory or management capacity. A relevant qualification in Hospitality Management, Business Administration, or a related field is highly advantageous. Excellent leadership, communication, and interpersonal skills are essential. You must be proficient in managing budgets, staff, and customer relations. The ability to adapt to a hybrid working model and effectively manage teams both on-site and remotely is crucial. A passion for delivering outstanding guest experiences and a proactive approach to problem-solving are key attributes for this role. Experience with property management systems (PMS) and POS systems is expected.
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Events Manager (Hospitality)
LE1 5GG Leicester, East Midlands
£30000 Annually
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Our client is seeking a creative and detail-oriented Events Manager to oversee their hospitality and events operations in Leicester, Leicestershire, UK . This role involves managing all aspects of event planning and execution, from initial concept and client liaison to on-site coordination and post-event evaluation. You will be responsible for developing unique event proposals, managing budgets, sourcing suppliers, and ensuring seamless execution of a wide range of events, including corporate functions, weddings, and private parties. Key duties include coordinating with catering, AV, and decor teams, managing event staff, ensuring all health and safety regulations are met, and delivering exceptional guest experiences. The ideal candidate will have proven experience in event management within the hospitality sector, with a strong portfolio of successful events. Excellent organizational and multitasking skills, coupled with strong communication and negotiation abilities, are essential. You should be proficient in event planning software and possess a creative flair for designing memorable occasions. A flexible approach to working hours, including evenings and weekends as required by event schedules, is expected. This hybrid position allows for remote work for planning and administrative tasks, with a requirement for on-site presence in Leicester, Leicestershire, UK during event execution.
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Senior Hospitality Operations Manager
LE1 1AA Leicester, East Midlands
£40000 Annually
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We are seeking an experienced and dynamic Senior Hospitality Operations Manager to oversee our esteemed establishment in **Leicester, Leicestershire, UK**. This crucial role involves managing all aspects of daily operations, ensuring exceptional guest experiences, and driving business growth. You will lead a diverse team across various departments, fostering a culture of excellence, efficiency, and outstanding customer service.
Responsibilities:
Responsibilities:
- Oversee and manage daily operations across all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction, efficiency, and profitability.
- Manage departmental budgets, control costs, and ensure adherence to financial targets.
- Lead, train, motivate, and manage a team of department heads and staff to deliver exceptional service standards.
- Ensure compliance with all health, safety, and hygiene regulations, including food safety standards.
- Monitor inventory levels and manage procurement of supplies and services.
- Handle guest inquiries, feedback, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Develop and execute marketing and sales initiatives to drive occupancy and revenue.
- Collaborate with the executive team on strategic planning and business development.
- Implement and maintain quality assurance programs and standard operating procedures.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Manage relationships with vendors and external service providers.
- Ensure the property is well-maintained and visually appealing to guests.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- A minimum of 7 years of progressive experience in the hospitality industry, with at least 3 years in a senior management or operations role.
- Proven track record of successfully managing hotel operations and driving profitability.
- Strong leadership, team management, and interpersonal skills.
- Excellent understanding of financial management, budgeting, and cost control.
- In-depth knowledge of hotel operations, industry best practices, and customer service principles.
- Proficiency in property management systems (PMS) and hotel booking software.
- Exceptional communication, problem-solving, and decision-making abilities.
- Ability to work under pressure and manage multiple priorities effectively.
- A passion for hospitality and a commitment to delivering outstanding guest experiences.
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3
Remote Hospitality Operations Coordinator
LE1 5XN Leicester, East Midlands
£30000 Annually
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Our client is seeking a highly organized and proactive Remote Hospitality Operations Coordinator to support their operations in the hospitality and tourism sector. This fully remote role involves managing various administrative and operational tasks essential for the smooth functioning of client businesses. You will be responsible for coordinating bookings, managing customer inquiries, and assisting with the planning and execution of hospitality services. Key duties include liaising with suppliers and vendors, processing payments, maintaining operational databases, and ensuring adherence to service standards. You will also assist in developing promotional materials and managing online presence. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a customer-centric approach, with a background in hospitality or tourism being highly advantageous. You must be proficient in using various office software and able to adapt quickly to new systems. This role requires exceptional organizational skills, the ability to multitask effectively, and a commitment to providing a seamless experience for clients and their customers. Working remotely, you will play a crucial role in supporting the success of businesses within the vibrant hospitality and tourism industry. If you are a detail-oriented professional with a passion for this sector and seeking a flexible, remote career opportunity, we encourage you to apply. Contribute your skills to enhancing guest experiences and operational efficiency.
Key Responsibilities:
Key Responsibilities:
- Coordinate reservations and manage client booking systems.
- Respond to customer inquiries via email, phone, and chat.
- Assist in the planning and coordination of hospitality events and services.
- Liaise with suppliers, vendors, and partners.
- Process invoices and manage payment reconciliations.
- Maintain and update operational databases and client records.
- Ensure adherence to quality and service standards.
- Assist in the development of marketing and promotional materials.
- Support inventory management and operational supplies.
- Provide excellent customer service and resolve guest issues remotely.
- Proven experience in hospitality operations, tourism, or a related administrative role.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused with a dedication to service excellence.
- Proficiency in MS Office Suite and virtual collaboration tools.
- Experience with booking systems or CRM software is beneficial.
- Ability to work independently and manage multiple tasks.
- Detail-oriented with a commitment to accuracy.
- Familiarity with the hospitality and tourism industry.
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4
Remote Hospitality Operations Analyst
LE1 1AB Leicester, East Midlands
£45000 Annually
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Our client, a leading hospitality group with a global presence, is seeking a highly analytical and detail-oriented Remote Hospitality Operations Analyst to join their dynamic team. This fully remote position will play a pivotal role in optimizing the operational efficiency and profitability of our diverse portfolio of hotels and resorts. You will be responsible for collecting, analyzing, and interpreting complex operational data from various sources, identifying trends, and providing actionable insights and recommendations to enhance guest satisfaction, streamline processes, and reduce costs. The ideal candidate possesses a strong background in data analysis, statistical modeling, and performance metrics, preferably within the hospitality or tourism industry. Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills are essential. You will collaborate with on-site management teams to understand operational challenges and opportunities, developing dashboards and reports to track key performance indicators (KPIs). Responsibilities include analyzing occupancy rates, revenue management data, customer feedback, staff performance, and supply chain efficiency. A proactive approach to problem-solving, excellent communication skills, and the ability to present complex data in a clear and understandable manner are crucial. This role requires a self-motivated individual who can manage their workload effectively in a remote environment and contribute to data-driven decision-making across the organization.
Key Responsibilities:
Key Responsibilities:
- Collect, clean, and analyze operational data from various hospitality touchpoints.
- Develop and maintain performance dashboards and reports for key metrics.
- Identify trends, inefficiencies, and areas for improvement in operational processes.
- Provide data-driven recommendations to enhance guest satisfaction and operational efficiency.
- Analyze financial data, including revenue, costs, and profitability.
- Monitor industry benchmarks and competitor performance.
- Collaborate with hotel management teams to implement operational changes.
- Conduct root cause analysis for operational issues.
- Prepare presentations and reports for senior management.
- Stay abreast of technological advancements in hospitality analytics.
- Bachelor's degree in Hospitality Management, Business Analytics, Statistics, Economics, or a related field.
- Proven experience in data analysis and reporting, preferably within the hospitality or tourism sector.
- Proficiency in data analysis tools such as Excel, SQL, Tableau, or Power BI.
- Strong understanding of hospitality operations and key performance indicators (KPIs).
- Excellent analytical, quantitative, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
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5
Senior Hospitality Operations Manager
LE1 1AA Leicester, East Midlands
£40000 Annually
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Our client, a highly-regarded hotel and events venue, is seeking an experienced and dynamic Senior Hospitality Operations Manager to oversee their operations in Leicester, Leicestershire, UK .
As the Senior Hospitality Operations Manager, you will be responsible for the strategic management and day-to-day running of various departments, including food and beverage, accommodation, and event services. Your primary goal will be to ensure exceptional guest experiences, optimize operational efficiency, and drive revenue growth while maintaining high standards of quality and service.
Key responsibilities include:
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hotel or venue management. A proven track record of successfully managing multiple departments and leading large teams is essential. Strong financial acumen, excellent interpersonal and communication skills, and a deep understanding of hospitality best practices are required. This is an excellent opportunity to lead operations within a prestigious establishment and contribute to its continued success.
As the Senior Hospitality Operations Manager, you will be responsible for the strategic management and day-to-day running of various departments, including food and beverage, accommodation, and event services. Your primary goal will be to ensure exceptional guest experiences, optimize operational efficiency, and drive revenue growth while maintaining high standards of quality and service.
Key responsibilities include:
- Overseeing the operations of multiple hospitality departments, ensuring smooth and efficient service delivery.
- Managing and motivating a diverse team of hospitality professionals, including department heads and front-line staff.
- Developing and implementing operational strategies to enhance guest satisfaction and loyalty.
- Controlling departmental budgets, managing costs, and maximizing profitability.
- Ensuring compliance with all health, safety, hygiene, and licensing regulations.
- Monitoring and analyzing operational performance, implementing improvements where necessary.
- Managing supplier relationships and overseeing inventory and procurement for all operational areas.
- Developing and executing sales and marketing initiatives to drive bookings and revenue.
- Handling guest feedback and resolving complaints effectively and professionally.
- Collaborating with the executive team to align operational plans with overall business objectives.
- Maintaining the physical appearance and ambiance of the establishment.
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hotel or venue management. A proven track record of successfully managing multiple departments and leading large teams is essential. Strong financial acumen, excellent interpersonal and communication skills, and a deep understanding of hospitality best practices are required. This is an excellent opportunity to lead operations within a prestigious establishment and contribute to its continued success.
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6
Head of Hospitality Operations
LE1 5GG Leicester, East Midlands
£60000 Annually
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Our client, an innovative and expanding hospitality group known for its unique guest experiences, is seeking a strategic and dynamic Head of Hospitality Operations for a fully remote position. This role is pivotal in overseeing and optimising the operational efficiency and service delivery across all the company's hospitality venues. You will be responsible for developing and implementing best practices, driving operational excellence, and ensuring consistent brand standards are met globally.
Your responsibilities will include developing operational strategies, setting service standards, and managing budgets for the hospitality portfolio. You will lead and mentor operations managers, foster a culture of exceptional customer service, and implement innovative solutions to enhance guest satisfaction and loyalty. This role requires a deep understanding of all facets of hospitality operations, including food and beverage, accommodation, event management, and guest services. You will analyse operational performance data, identify areas for improvement, and implement effective change management strategies. The ability to lead and inspire a diverse, geographically dispersed team through effective remote communication and leadership is paramount.
We are looking for candidates with extensive experience (10+ years) in senior operational leadership roles within the hospitality industry, preferably with multi-site or international experience. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, with advanced degrees or certifications being a plus. Proven experience in P&L management, strategic planning, and implementing operational improvements is essential. Excellent communication, negotiation, and stakeholder management skills are critical. The ideal candidate will possess a passion for service excellence, strong leadership capabilities, and the ability to drive results in a fully remote capacity. This is a prime opportunity to shape the future of hospitality operations for a forward-thinking company.
Your responsibilities will include developing operational strategies, setting service standards, and managing budgets for the hospitality portfolio. You will lead and mentor operations managers, foster a culture of exceptional customer service, and implement innovative solutions to enhance guest satisfaction and loyalty. This role requires a deep understanding of all facets of hospitality operations, including food and beverage, accommodation, event management, and guest services. You will analyse operational performance data, identify areas for improvement, and implement effective change management strategies. The ability to lead and inspire a diverse, geographically dispersed team through effective remote communication and leadership is paramount.
We are looking for candidates with extensive experience (10+ years) in senior operational leadership roles within the hospitality industry, preferably with multi-site or international experience. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, with advanced degrees or certifications being a plus. Proven experience in P&L management, strategic planning, and implementing operational improvements is essential. Excellent communication, negotiation, and stakeholder management skills are critical. The ideal candidate will possess a passion for service excellence, strong leadership capabilities, and the ability to drive results in a fully remote capacity. This is a prime opportunity to shape the future of hospitality operations for a forward-thinking company.
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7
Senior Sanitation Supervisor - Hospitality
LE1 5AN Leicester, East Midlands
£30000 Annually
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Our client, a prominent hospitality group, is seeking an experienced and meticulous Senior Sanitation Supervisor to oversee and maintain the highest standards of cleanliness and hygiene across their establishments in Leicester, Leicestershire, UK . This role is critical for ensuring guest satisfaction, regulatory compliance, and the overall operational integrity of the facilities. The ideal candidate will possess strong leadership qualities, a deep understanding of sanitation protocols, and a commitment to excellence in a fast-paced environment.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and enforce comprehensive sanitation policies and procedures.
- Supervise and train a team of cleaning and sanitation staff, ensuring adherence to standards.
- Conduct regular inspections of all areas to ensure cleanliness, orderliness, and safety.
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper usage.
- Coordinate cleaning schedules to minimize disruption to operations and guest experience.
- Ensure compliance with all health, safety, and hygiene regulations, including HACCP principles where applicable.
- Identify and address any sanitation issues or deficiencies promptly.
- Maintain records of cleaning activities, inspections, and staff training.
- Collaborate with department managers to ensure sanitation needs are met across all areas.
- Uphold the company's commitment to quality and guest satisfaction through immaculate presentation.
- Proven experience in a supervisory role within cleaning, sanitation, or housekeeping, preferably in the hospitality industry.
- Thorough knowledge of cleaning chemicals, equipment, and sanitation best practices.
- Understanding of health and safety regulations, including COSHH.
- Excellent leadership, communication, and organizational skills.
- Ability to motivate and manage a team effectively.
- Strong attention to detail and a commitment to maintaining high standards.
- Experience with inventory management and scheduling.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
- Food safety certifications (e.g., Level 2 Food Hygiene) are a strong asset.
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Remote Hospitality Operations Manager
LE1 1AA Leicester, East Midlands
£40000 Annually
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Our client is actively seeking a dynamic and experienced Remote Hospitality Operations Manager to oversee and optimize their catering operations from a remote location. This fully remote role allows you to leverage your expertise to streamline processes, enhance customer satisfaction, and drive operational excellence across various hospitality and catering ventures. You will be responsible for developing and implementing operational strategies, managing budgets and resource allocation, ensuring compliance with health and safety regulations, and maintaining high standards of service delivery. Your duties will include overseeing procurement and inventory management, developing training programs for staff, analyzing performance metrics to identify areas for improvement, and collaborating with cross-functional teams to achieve business objectives. The ideal candidate will have a strong background in hospitality management or catering operations, with a proven track record of success in an operational leadership role. Excellent organizational, problem-solving, and decision-making skills are essential. You must be adept at managing remote teams, fostering a positive work environment, and ensuring efficient communication across distributed locations. Proficiency in relevant software, including POS systems and operational management tools, is a plus. This role requires strong analytical abilities to interpret financial data and operational reports, along with excellent communication and interpersonal skills to build rapport with stakeholders. If you are a results-oriented leader with a passion for the hospitality industry and thrive in a remote work environment, we encourage you to apply.
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