1754 Hospitality jobs in East London

Hospitality Manager – Permanent

40 hours per week

KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

Our first home, KYN BICKLEY, opened in February 2023. KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.

About the opportunity:

As a Hospitality Manager you will be responsible for:

• To be accountable for the smooth running and management of the hospitality departments (food & beverage service, housekeeping)
• To ensure that alongside my team, an exceptional service is provided to our residents and that everything we do is delivered with warmth, care, and love.
• To build relationships with our residents and fully understand their needs.
• To be accommodating and flexible to the requests of our residents and their families within the agreed boundaries
• To develop, implement, and review hospitality service standards and SOPs to ensure that we continually drive the standards and train my team to deliver these.
• To adhere to all the SOP’s that have been set along with my team.
• To approach all my duties with enthusiasm and professionalism
• To take pride in both my personal presentation and the presentation of the work I undertake
• To set exceptional standards around communication, presentation, delivery and timings at all times
• To respond and seek appropriate resolutions to resident complaints quickly, empathetically, and professionally.
• To ensure that positive feedback from a resident about a member of my team is communicated to them in a timely manner and celebrated.
• To be responsible for controlling departmental financial targets and operating costs in line with agreed budgets without compromising KYN’s exceptional offering and service
• To effectively manage and oversee stock in the non-clinical areas of the home (operating stocks in food, beverage and housekeeping services along with beverage stocks)
• To order and make recommendations for stock replacements using nominated suppliers
• To be fully conversant in the nominated purchasing system/s
• To ensure accurate stock levels are always maintained.
• To ensure breakage and wastage are kept to a minimum.
• To ensure stock is rotated in accordance with KYN’s policies and food safety regulations.
• To undertake regular stock takes and purchase stock in accordance with KYN’s purchasing policies and procedures.
• To maximise opportunities for departmental sales and profit e.g. food and beverages for resident’s family and guests etc.
• To be compliant and ensure compliance of team members in respect of General Data Protection Regulations and Payment Card Industry Data Security Standards
• To ensure my team is competent, trained, fully understand and work in accordance with statutory and Company requirements for Health and Safety, Food Safety, Risk Assessment, Fire Safety, Licensing Laws, Disability and other relevant guidance and legislation.
• To be fully versed in KYN’s food safety management system and that this is always adhered to.
• To ensure that the relevant team members are trained and maintain the standards that have been set.
• To ensure that thorough, regular audits are undertaken as per KYN’s policies and that any findings and recommendations are implemented and acted upon within agreed timeframes and reported as appropriate.
• To ensure that there are up to date risk assessments and standard operating procedures for my areas and that members of my team are trained and adhere to what has been set.
• To understand and respect our residents’ privacy and understand that residents’ identities and confidentiality must never be exposed to any external sources.
• To understand the importance of building strong working relationships with key stakeholders with the Director of Resident Experience, Executive Chef and Home Manager
• To drive engagement, retention and motivation through regular team communications including regular supervision reviews
• To effectively delegate to my team in a clear and concise manner
• To lead by example, maintain high standards and set out clear expectations for each member of my team.
• To support, coach, mentor and develop the team to ensure that everyone can reach their full potential.
• To regularly and fairly review the team’s performance and potential identifying the relevant training pathways to develop and retain our talented colleagues and make sure they have the right skills to meet the needs of the home. 
• To build relationships with our residents, their families, and my colleagues
• To communicate, liaise, and build relationships with key internal and external stakeholders.
• To attend all statutory training sessions making certain that practices reflect the learning outcomes of the training.
• To attend any other training sessions that KYN deem applicable to the role.
• Adhere to all KYN’s policies and procedures.

About you:

• You will have extensive experience of working as a Hospitality Manager in the Care industry or similar within a 5-star establishment.
• You will have previous experience in people management and a strong knowledge of the various hospitality departments (excluding kitchen)
• You will be fully conversant in Allergens, Food Safety and Health and Safety legislation.
• You will have experience of purchasing, food ordering and point of sales systems.
• You will have proven ability to lead, supervise, motivate, and manage a large team of staff.
• You will be a professional with a keen eye for detail.
• You will have an excellent financial understanding and a proven ability to consistently follow processes and controls accurately to contribute to deliver of business KPI’s.
• You will have strong organisational skills, with a good eye for detail and ability to resolve complaints and investigate incidents.
• You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our current/future residents.
• You will have the ability to work under pressure, flexibly and consistently.
• You will be a compassionate, empathetic, kind, and caring individual

Our commitment to you:

• Competitive salary and benefits
• 33 days annual leave including bank holidays
• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes at all levels
• Access to the best-in-class equipment and technology
• Custom-made uniforms provided
• Annual bonus (discretionary and scheme rules apply)
• Employee assistance programme and other attractive wellbeing benefits
• Discount schemes
• Company contributory pension scheme
• And much more……

To find out more about KYN, our teams and values please visit

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.

To view our Privacy Policy, please visit

A Receptionist/ Hospitality Coordinator position has become available for work for a city law firm (St Paul’s/ Bank tube stations). This is a permanent role which requires an immediate start and so the successful candidate will initially carry out the role on a temporary basis for 2-3 months before being offered a permanent role.
We seek outstanding customer service and excellent manners and communication skills. The working hours for this role are 37.5 hours per week based on a 7.5-hour shift pattern, Monday to Friday between 07:30 and 18:00, anything outside of those hours is subject to events taking place and requiring all hands on deck. This is a permanent role and it pays up to £27k depending on experience.

Preferred background: Previous hospitality experience gained at either a Spa, members’ clubs, golf clubs, airlines, or any high-profile venues, corporate companies, or hotels.

Receptionist/ Hospitality Coordinator
· To greet all clients on arrival and assist them in a courteous & helpful manner
· Order all lunches, breakfasts & dinners when required
·Serving lunches, breakfasts, beverages, and making sure the tables are clean
· Coding and reconciling all invoices
· To work alongside other teams and provide support when needed at the respective office(s)
· Monitor and maintain all internal meeting rooms to a high standard
· Setting up conference calls
. Answering the telephone
· Assist during events

Hospitality Assistant / Receptionist skills & experience
· Previous receptionist and hospitality experience in a 5-star environment
· High standard of professional appearance
· Ability to work under pressure and tight deadlines
 

• Deliver face-to-face and remote coaching, mentoring, and teaching support
• Identify trainer development needs and build tailored training plans
• Support trainers through structured induction, CPD, and qualifications (e.g. TAQA, Learning and Skills Mentor)
• Conduct regular teaching observations, giving actionable feedback to improve learner outcomes

• Champion continuous improvement aligned with the Education Inspection Framework
• Use quality assurance tools (e.g. e-portfolios, learner data) to identify gaps and underperformance
• Work closely with Area Managers and other departments to ensure delivery consistency

• Design and run upskilling workshops, coaching interventions, and risk-based training sessions
• Collaborate with employers during site visits to monitor the quality of apprenticeship delivery
• Keep up to date with sector trends and innovation in digital and in-person learning strategies

• Ideally hold a Level 4 TAQA qualification—or willing to achieve this 
• Based in or near London, with flexibility for regular travel
• A natural coach and mentor with a genuine passion for developing others
• Prior experience delivering Hospitality Apprenticeships, with previous experience in a front or back of house role!

• Deliver face-to-face and remote coaching, mentoring, and teaching support
• Identify trainer development needs and build tailored training plans
• Support trainers through structured induction, CPD, and qualifications (e.g. TAQA, Learning and Skills Mentor)
• Conduct regular teaching observations, giving actionable feedback to improve learner outcomes

• Champion continuous improvement aligned with the Education Inspection Framework
• Use quality assurance tools (e.g. e-portfolios, learner data) to identify gaps and underperformance
• Work closely with Area Managers and other departments to ensure delivery consistency

• Design and run upskilling workshops, coaching interventions, and risk-based training sessions
• Collaborate with employers during site visits to monitor the quality of apprenticeship delivery
• Keep up to date with sector trends and innovation in digital and in-person learning strategies

• Ideally hold a Level 4 TAQA qualification—or willing to achieve this 
• Based in or near London, with flexibility for regular travel
• A natural coach and mentor with a genuine passion for developing others
• Prior experience delivering Hospitality Apprenticeships, with previous experience in a front or back of house role!

Are you passionate about travel and helping others create unforgettable experiences? Join our award-winning travel group as a Virtual Hospitality Assistant and turn your love for hospitality and exploration into a rewarding career. No prior experience is necessary — this opportunity is ideal for those who enjoy assisting others, have a friendly personality, and are eager to learn.

As a Hospitality Assistant, you will support clients in planning and organizing personalized travel experiences, providing excellent service and attention to detail every step of the way. Our team equips you with the tools you need to thrive, including access to recently launched software that beats major competitors on pricing, a professional website with ongoing updates, and social media lead generators to help grow your client base.

Key Responsibilities:

Assist clients virtually with booking travel accommodation, including hotels, transportation, and activities

Provide hospitality-focused service tailored to client preferences

Communicate clearly and professionally via email, phone, or messaging platforms

Stay up to date on destination details, travel policies, and promotions

Utilize travel software to secure competitive pricing and custom travel packages

Must be 18 years or older

Comfortable using computers and web-based tools

Strong communication and customer service skills

Detail-oriented and organized

Passion for travel and helping others

Flexible part-time or full-schedule

Work virtually from anywhere within the U.S.

Generous commission-based compensation

Access to an award-winning travel group

Travel perks and discounts

Professional website with maintenance and updates provided

Social media lead generation tools included

Supportive team environment with room to grow

We are looking for experienced management consultants with a track record of delivering transformation within the Retail, Consumer Goods, or Hospitality sectors. This role is not suitable for industry managers without consulting experience.

Why Join Us?

Lead with Purpose: Deliver transformation programmes across the Retail & Hospitality sector, ensuring excellence and lasting impact.

Grow Your Skills: Participate in continuous learning, mentorship, and capability development through on-the-job experience.

Hybrid Working: Enjoy the flexibility to work from Base Camp, client sites (typically 1–3 days a week), or from the comfort of your home.

Contribute to the Sector: Collaborate with clients and internal teams to enhance our reputation in the industry.

As a Manager, you will lead and deliver across our core capabilities, including:

Deliver Transformation: Lead and manage transformation initiatives across core capabilities.

Engage Stakeholders: Build strong relationships with client stakeholders, acting as a trusted consultant.

Business Growth: Identify and shape new opportunities, supporting proposal development and contributing to business development efforts. You’ll be generating approximately £500k in consulting revenue through a combination of account growth and delivery excellence.

Mentor Teams: Support the development of junior colleagues, fostering a high-performing and collaborative team environment.

Internal Contribution: Engage in firm-wide initiatives and knowledge-sharing forums.

Requirements

• 5+ years' experience working in a management consultancy environment , leading transformation projects for retail, consumer goods, or hospitality clients.
• Proven ability to engage senior stakeholders (Directors, C-suite, Heads of Function) on client-facing programmes.
• Commercially aware with a track record of identifying and shaping new opportunities, supporting proposal development,
• Strong experience delivering transformation projects across the retail hospitality sector, with proven ability to lead multi-disciplinary teams and client workstreams across digital, data, change, and operating model initiatives.
• Ability to operate confidently with senior stakeholders (e.g. Heads of Function, Directors), delivering structured programmes that span business case development, customer experience improvement, operating model design, and service optimisation.
• Experience working across core operational and customer-facing processes within the retail hospitality landscape such as store operations, digital channels, customer service, or employee enablement.
• Team leadership or line management experience.
• Demonstrable experience contributing to business development (proposals, go-to-market propositions, follow-on work).
• Passion for mentoring and growing talent.

• Thought leadership contributions (sector insights, publications, event speaking).
• Exposure to related domains such as procurement transformation, shared services/outsourcing models or organisational design is desirable.

Don’t have all the required skills?

Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!

• 1st Stage "Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
• 2nd Stage Case Study Exercise Interview (1-1.5 hours)
• 3rd Stage Cultural Fit Interview (1 hour)

Comprehensive onboarding with training from the moment you join, continuous support from your dedicated People Manager as well as Sector/Capability Leads. Don’t forget, the regular socials, masterclasses, and workshops to help you thrive.

Benefits

Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.

Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.

Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.

Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.

Recognition & Support: Employee assistance program, birthday gift, and themed care packages.

Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.

We have created a working environment where everyone can flourish!

Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.

We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.

If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.

Role: Management Accountant – Global Multichannel Hospitality Business

Location: Central London (hybrid working)

This opportunity is working for a well-established and successful Global Restaurant business with a brilliant brand in the sector and going through a period of sustained growth and site acquisition. You will be a crucial member of the Finance team, reporting into the Financial Controller. The business has a loyal and expanding customer base which operates through its established restaurant sites but also multichannel sales distribution. This is done through its well-known restaurants across the globe, website, and stocked in many wholesale customer outlets and retail stores globally. As a crucial member of the Finance team, reporting into a dynamic Financial Controller you will be responsible for the preparation and analysis of business reports, including monthly management accounts for the businesses group of companies. The main objective of the role is to analyse and report on financial performance, including sales and margin analysis, support in the development of reporting systems, dashboards and KPIs, and to ensure all stakeholders can fully rely upon the financial information provided. This is an exciting and challenging role that comes with a very competitive salary, benefits, and a generous bonus scheme.

Requirements:

• Qualified accountant (CIMA/ACCA/ACA) with minimum two years Management Reporting experience
• Retail/Stock/Margin experience
• Strong commercial acumen with a focus on driving excellent financial and commercial performance
• Proven experience of analysing and interpreting data, with the ability of summarising key points and making recommendations
• Ability to manage and prioritise workload whilst maintaining a strong relationship with key stakeholders
• Highly skilled in Microsoft software, with experience in using finance and reporting software

Company Information

Wayman Finance is a specialist recruitment agency with over 20 years’ experience within the Finance field. We’ve worked hard to establish our reputation with our clients as one of the most reliable Finance and Accounting agencies in London through our core values of honesty and customer excellence.

Application

To be considered for this Management Accountant position please forward a CV as soon as possible.

A growing property management and hospitality services company is seeking a Sales Manager to join their team in London. This is a fantastic opportunity to drive business growth, build strong client relationships, and shape the sales function at an early stage.

The Role:

You will be responsible for sourcing, attracting, and closing contracts with landlords, property investors, and developers. This includes networking, lead generation, presenting tailored proposals, negotiating deals, and supporting smooth client onboarding. You will also help shape sales strategy, track performance, and represent the company at industry events.

Key Responsibilities:

• Identify and engage landlords, property investors, and developers to generate new business

• Build and maintain a robust sales pipeline through networking, lead generation, and cold outreach

• Present tailored service proposals and negotiate contracts to close deals

• Collaborate with internal teams to ensure a smooth onboarding process for new clients

• Attend industry events, property exhibitions, and networking functions to increase brand visibility

• Monitor sales performance, market trends, and competitor activity, providing insights to inform strategy

Requirements:

• Proven sales experience in property management or real estate

• Strong understanding of residential and hospitality property management services

• Excellent communication, negotiation, and presentation skills

• Ability to work independently and lead junior team members

• IT literate, with experience in CRM and Microsoft Office

We Are Aspire Ltd are a Disability Confident Commited employer