47 Hospitality jobs in Ecclesall
Events & Hospitality Manager
S1 4EH Sheffield, Yorkshire and the Humber
£45000 Annually
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Posted 7 days ago
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Job Description
Our client, a prestigious and dynamic organization operating within the leisure and sports sector, is seeking a highly experienced and creative Events & Hospitality Manager to oversee the planning, execution, and delivery of exceptional events. This fully remote role requires a visionary leader with a flair for creating memorable experiences, managing multiple stakeholders, and ensuring seamless operational delivery from concept to completion. The successful candidate will be responsible for driving innovation in event offerings, maximizing revenue opportunities, and upholding the highest standards of client satisfaction.Location: Sheffield, South Yorkshire, UK (fully remote).
Key Responsibilities:
Key Responsibilities:
- Conceptualize, plan, and manage a diverse portfolio of events, including corporate functions, social gatherings, sporting events, and private celebrations.
- Develop detailed event proposals, budgets, and timelines, ensuring financial viability and adherence to project scopes.
- Source and manage relationships with vendors, suppliers, and external partners to secure necessary services and resources.
- Oversee the operational aspects of events, including logistics, catering, staffing, AV, and venue setup, ensuring flawless execution.
- Develop and implement strategies to enhance the guest experience, ensuring exceptional service delivery and client satisfaction.
- Manage event marketing and promotion efforts to drive attendance and achieve target objectives.
- Conduct post-event analysis, gathering feedback and identifying areas for improvement for future events.
- Collaborate with internal teams, including marketing, sales, and operations, to ensure cohesive event planning and delivery.
- Stay abreast of industry trends, innovations, and best practices in event management and hospitality.
- Manage and mentor event support staff, fostering a positive and high-performing team environment.
- Significant experience in event management and hospitality, with a proven track record of successfully delivering high-profile events.
- Demonstrated experience in budget management, financial forecasting, and profitability analysis.
- Excellent understanding of event logistics, planning, and execution across various event types.
- Strong leadership, communication, and interpersonal skills, with the ability to manage diverse teams and stakeholders effectively.
- Exceptional organizational and project management abilities, with meticulous attention to detail.
- Proficiency in event management software and virtual collaboration tools.
- Creative thinking and a passion for delivering innovative and engaging event experiences.
- Ability to work independently and manage multiple projects concurrently in a remote setting.
- Experience in the leisure or sports sector is a distinct advantage.
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field is preferred.
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0
Remote Hospitality Experience Designer
S1 1AB Sheffield, Yorkshire and the Humber
£45000 annum (pro-
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Posted 2 days ago
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Job Description
Our client is seeking a creative and innovative Remote Hospitality Experience Designer to conceptualize and craft exceptional guest journeys. This fully remote position is ideal for a visionary who can blend digital innovation with exceptional service design to redefine the hospitality landscape. You will be responsible for designing seamless, memorable, and engaging experiences across various touchpoints for guests, from initial booking to post-stay engagement.
Responsibilities:
Qualifications:
This is a thrilling opportunity to shape the future of guest experiences in the hospitality sector, working flexibly from your own location. If you have a talent for creating magic moments and a deep understanding of the guest journey, we invite you to apply.
Responsibilities:
- Conceptualize and design end-to-end guest experiences that align with brand vision and customer needs.
- Map customer journeys, identifying key moments of truth and opportunities for enhancement.
- Develop innovative solutions for guest interactions, including digital platforms, in-room technology, and personalized services.
- Collaborate with cross-functional teams, including marketing, operations, and technology, to bring experiences to life.
- Conduct user research, including surveys, interviews, and focus groups, to gather insights into guest preferences and behaviors.
- Create detailed experience design documents, wireframes, prototypes, and service blueprints.
- Champion a customer-centric approach, ensuring all designs prioritize guest satisfaction and loyalty.
- Stay current with industry trends, emerging technologies, and best practices in service design and hospitality.
- Develop and present design concepts to stakeholders, articulating the value and rationale behind recommendations.
- Evaluate the effectiveness of implemented experiences and iterate based on feedback and performance data.
Qualifications:
- Proven experience in service design, experience design (XD), user experience (UX) design, or a related field, with a focus on the hospitality or tourism industry.
- Strong portfolio showcasing successful design projects, preferably within guest-focused environments.
- Expertise in journey mapping, user research methodologies, and prototyping tools.
- Excellent understanding of the hospitality industry, its operational nuances, and guest expectations.
- Creative thinking and problem-solving skills with a passion for innovation.
- Strong communication, presentation, and interpersonal skills.
- Ability to work effectively in a fully remote, collaborative team environment.
- Experience with digital tools for design and collaboration.
- A bachelor's degree in Design, Hospitality Management, Business, or a related field is preferred.
This is a thrilling opportunity to shape the future of guest experiences in the hospitality sector, working flexibly from your own location. If you have a talent for creating magic moments and a deep understanding of the guest journey, we invite you to apply.
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1
Hospitality Supervisor - Fine Dining
S1 1AA Sheffield, Yorkshire and the Humber
£28000 annum plus
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking an experienced and charismatic Hospitality Supervisor to lead their dedicated front-of-house team in a prestigious fine dining establishment located in Sheffield, South Yorkshire, UK . This is a hands-on role focused on ensuring an exceptional guest experience.
As a Hospitality Supervisor, you will be responsible for overseeing daily operations, managing staff, and upholding the highest standards of service excellence. Your primary focus will be on ensuring that every guest receives attentive, personalized service from arrival to departure. You will motivate and guide your team, providing training and support to foster a positive and productive work environment. This role requires a strong leadership presence and a passion for delivering outstanding hospitality.
Key duties include supervising service staff, managing reservations, and ensuring the smooth flow of service during busy periods. You will handle guest inquiries, resolve complaints effectively, and proactively address any issues that may arise to ensure guest satisfaction. Your responsibilities will also include managing inventory for front-of-house supplies, coordinating with the kitchen and bar teams, and ensuring compliance with health, safety, and hygiene regulations. You will play a vital role in training new staff members, reinforcing service standards, and contributing to the overall success of the dining experience.
We are looking for a candidate with previous supervisory experience in a fine dining or high-end hospitality setting. A strong understanding of food and beverage service, wine knowledge, and excellent customer service skills are essential. You should possess strong leadership qualities, with the ability to motivate, train, and manage a team effectively. Excellent communication and interpersonal skills are required to interact positively with guests and staff. The ability to remain calm and composed under pressure, problem-solve effectively, and work collaboratively with other departments is crucial. A passion for the hospitality industry and a commitment to delivering memorable guest experiences are paramount.
Responsibilities:
As a Hospitality Supervisor, you will be responsible for overseeing daily operations, managing staff, and upholding the highest standards of service excellence. Your primary focus will be on ensuring that every guest receives attentive, personalized service from arrival to departure. You will motivate and guide your team, providing training and support to foster a positive and productive work environment. This role requires a strong leadership presence and a passion for delivering outstanding hospitality.
Key duties include supervising service staff, managing reservations, and ensuring the smooth flow of service during busy periods. You will handle guest inquiries, resolve complaints effectively, and proactively address any issues that may arise to ensure guest satisfaction. Your responsibilities will also include managing inventory for front-of-house supplies, coordinating with the kitchen and bar teams, and ensuring compliance with health, safety, and hygiene regulations. You will play a vital role in training new staff members, reinforcing service standards, and contributing to the overall success of the dining experience.
We are looking for a candidate with previous supervisory experience in a fine dining or high-end hospitality setting. A strong understanding of food and beverage service, wine knowledge, and excellent customer service skills are essential. You should possess strong leadership qualities, with the ability to motivate, train, and manage a team effectively. Excellent communication and interpersonal skills are required to interact positively with guests and staff. The ability to remain calm and composed under pressure, problem-solve effectively, and work collaboratively with other departments is crucial. A passion for the hospitality industry and a commitment to delivering memorable guest experiences are paramount.
Responsibilities:
- Supervise and lead the front-of-house service team.
- Ensure exceptional guest service and satisfaction.
- Manage daily operations, including reservations and seating.
- Train, mentor, and motivate service staff.
- Handle guest inquiries and resolve complaints effectively.
- Maintain high standards of presentation and cleanliness.
- Coordinate with kitchen and bar staff for seamless service.
- Manage inventory of F&B service supplies.
- Enforce health, safety, and hygiene policies.
- Contribute to a positive team environment and uphold service standards.
- Proven experience as a Hospitality Supervisor or similar role.
- Experience in fine dining or high-end hospitality required.
- Strong knowledge of food, beverage, and service standards.
- Excellent leadership and team management skills.
- Exceptional customer service and interpersonal abilities.
- Ability to work effectively under pressure.
- Strong problem-solving and decision-making capabilities.
- Good communication skills (verbal and written).
- Knowledge of health and safety regulations.
- Passion for delivering memorable guest experiences.
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2
Remote Hospitality Operations Manager
S1 2FU Sheffield, Yorkshire and the Humber
£55000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client, a rapidly expanding online hospitality platform, is actively seeking a dedicated and results-oriented Remote Hospitality Operations Manager to oversee a key segment of their operations from anywhere in the UK. This is a fully remote position, requiring a high degree of self-discipline, excellent communication skills, and a proven ability to manage teams and processes virtually. You will be instrumental in ensuring the seamless delivery of services, enhancing customer satisfaction, and driving operational efficiency across a network of partner establishments. This role demands a strategic thinker with a passion for the hospitality industry and a knack for problem-solving in a digital-first environment.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize day-to-day operations for a portfolio of partner hospitality venues, focusing on service quality, efficiency, and guest experience.
- Develop and implement operational policies and procedures to ensure consistency and excellence across all partner locations.
- Monitor key performance indicators (KPIs) such as customer satisfaction scores, operational costs, booking volumes, and staff performance.
- Conduct virtual performance reviews and provide constructive feedback and coaching to on-site teams and managers.
- Collaborate with the sales and marketing teams to support business growth initiatives and onboard new partners effectively.
- Identify and address operational challenges and bottlenecks, implementing innovative solutions to improve processes and outcomes.
- Manage budgets and P&L for your operational segment, ensuring financial targets are met.
- Foster strong working relationships with partner owners, managers, and staff through regular virtual communication and support.
- Stay abreast of industry trends, best practices, and technological advancements in hospitality management.
- Develop and deliver training programs for partner staff on operational standards and customer service best practices.
- Oversee the implementation of new operational tools and technologies.
- Act as a primary point of contact for escalated operational issues from partners.
- Extensive experience in hospitality management, with a strong understanding of hotel, restaurant, or event operations.
- Proven experience in managing remote teams and overseeing geographically dispersed operations.
- Demonstrated ability to drive operational efficiency and improve service quality.
- Excellent understanding of financial management, budgeting, and P&L responsibility.
- Strong leadership, communication, and interpersonal skills, with the ability to build rapport virtually.
- Proficiency in using operational management software, CRM systems, and virtual collaboration tools.
- Ability to analyze data, identify trends, and make informed strategic decisions.
- A proactive and problem-solving mindset, with a commitment to continuous improvement.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Experience in the online travel or hospitality tech sector is a plus.
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3
Senior Hospitality Operations Strategist
S1 3AA Sheffield, Yorkshire and the Humber
£75000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client, a rapidly expanding group within the hospitality and tourism sector, is seeking a highly experienced Senior Hospitality Operations Strategist to join their entirely remote strategic planning team. This role is critical in driving operational excellence, innovation, and profitability across our diverse portfolio of establishments. You will be responsible for analysing current operational performance, identifying key areas for improvement, and developing innovative strategies to enhance guest experiences, optimise resource allocation, and drive revenue growth. This involves conducting market research, competitor analysis, and leveraging data analytics to inform strategic decision-making. The Senior Strategist will collaborate closely with on-site management teams, providing remote guidance and support on the implementation of new initiatives and operational best practices. A deep understanding of the hospitality landscape, including food and beverage, accommodation, and guest services, is essential. You will also be involved in developing and refining operational standards, service protocols, and technology integration strategies. The ideal candidate possesses exceptional strategic thinking, strong analytical abilities, and outstanding communication and influencing skills, crucial for driving change in a remote capacity. This is a high-impact role for a seasoned hospitality professional looking to shape the future of our client's operations from a remote setting.
Responsibilities:
Responsibilities:
- Analyse current operational performance across various hospitality and tourism entities.
- Develop and implement strategic initiatives to enhance operational efficiency and guest satisfaction.
- Conduct market research, competitive analysis, and feasibility studies to identify new opportunities.
- Leverage data analytics to drive informed decision-making and performance improvements.
- Design and refine operational standards, service protocols, and workflow optimisation.
- Collaborate with on-site leadership teams to guide the implementation of strategic plans.
- Identify and evaluate new technologies and tools to improve operational effectiveness.
- Develop financial models and business cases for proposed operational changes.
- Create comprehensive reports and presentations for senior management.
- Stay abreast of industry trends, best practices, and emerging challenges in hospitality and tourism.
- Mentor and guide operational teams through remote channels.
- Contribute to the overall strategic vision and growth of the organisation.
- Bachelor's or Master's degree in Hospitality Management, Business Administration, Operations Management, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, strategic planning, or consulting.
- Demonstrated success in developing and implementing impactful operational strategies within the hospitality or tourism sector.
- Strong analytical and problem-solving skills, with expertise in data interpretation.
- Excellent understanding of hospitality operations, including F&B, lodging, and customer service.
- Proficiency in financial analysis and business case development.
- Exceptional communication, presentation, and influencing skills, crucial for remote collaboration.
- Ability to work independently, manage complex projects, and drive results in a remote environment.
- Familiarity with hospitality management software and operational tools.
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4
Remote Hospitality Operations Manager
S1 1UA Sheffield, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a passionate and experienced Remote Hospitality Operations Manager to lead and optimize operations across various hospitality ventures. This is a fully remote position, allowing you to manage and enhance guest experiences and operational efficiency from anywhere in the UK. You will be instrumental in developing and implementing best practices in service delivery, staff training, inventory management, and customer satisfaction within the hospitality and tourism sector. The ideal candidate will possess a strong understanding of the industry, exceptional leadership abilities, and a knack for problem-solving in a dynamic, service-oriented environment. As a remote team member, you'll thrive on digital communication and collaborative platforms.
Key Responsibilities:
Key Responsibilities:
- Oversee and improve the operational efficiency and quality of service across multiple hospitality establishments.
- Develop and implement standard operating procedures (SOPs) for all departments, ensuring consistency and excellence.
- Manage and train remote or on-site teams, fostering a positive and high-performance work culture.
- Monitor customer feedback and implement strategies to enhance guest satisfaction and loyalty.
- Control inventory, supplies, and operational costs to maximize profitability while maintaining quality standards.
- Ensure compliance with health, safety, and hygiene regulations within all managed operations.
- Collaborate with marketing and sales teams to support promotional activities and drive business growth.
- Analyze operational data and performance metrics to identify areas for improvement and implement corrective actions.
- Manage vendor relationships and procurement processes for supplies and services.
- Develop and manage budgets for assigned areas of responsibility.
- Stay updated on industry trends, best practices, and emerging technologies in hospitality and tourism.
- Handle escalated customer service issues and ensure satisfactory resolution.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management.
- Proven ability to manage multiple sites or diverse operational functions remotely.
- Strong understanding of F&B, accommodation, and guest services operations.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in operational management software and digital collaboration tools.
- Demonstrated ability to develop and implement effective training programs.
- Strong problem-solving and decision-making skills.
- Experience with budgeting, financial management, and cost control.
- A passion for delivering exceptional customer experiences.
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5
Head of Hospitality Operations
S1 2GN Sheffield, Yorkshire and the Humber
£70000 Annually
WhatJobs
Posted 12 days ago
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Job Description
Our client is seeking a highly experienced and visionary Head of Hospitality Operations to lead and elevate their diverse portfolio of hospitality establishments. This critical leadership role requires a strategic thinker with a proven track record in managing high-volume, customer-centric operations within the hospitality sector. You will be responsible for developing and implementing operational strategies that enhance guest experiences, optimize profitability, and maintain the highest standards of service excellence. Your remit will include overseeing all aspects of day-to-day operations, from front-of-house management and F&B service to housekeeping and event coordination. The ideal candidate will possess extensive experience in senior management roles within the hospitality industry, demonstrating a deep understanding of operational best practices, financial management, and team leadership. You must be adept at driving operational efficiency, implementing innovative service solutions, and fostering a culture of exceptional guest satisfaction. Strong leadership, communication, and problem-solving skills are essential, along with a keen eye for detail and a passion for creating memorable guest experiences. You will be responsible for setting operational standards, managing budgets, developing talent, and ensuring compliance with all health, safety, and regulatory requirements. This role involves close collaboration with marketing, sales, and finance departments to align operational strategies with overall business objectives. A strong understanding of current hospitality trends and a commitment to continuous improvement are paramount. You will be based at our operations hub in Sheffield, South Yorkshire, UK , and will be expected to provide on-site leadership and support across our various venues.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive operational strategies for hospitality venues.
- Oversee daily operations, ensuring seamless service delivery across all departments.
- Set and maintain high standards for guest experience, service quality, and facility management.
- Manage operational budgets, P&L statements, and identify cost-saving opportunities.
- Lead, mentor, and develop operational teams to achieve peak performance.
- Implement and monitor key performance indicators (KPIs) to drive operational excellence.
- Ensure compliance with all health, safety, food hygiene, and licensing regulations.
- Collaborate with marketing and sales to drive revenue and customer acquisition.
- Manage vendor relationships and procurement processes for operational supplies.
- Foster a positive and motivating work environment for all staff.
- Drive innovation in service delivery and operational efficiency.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hospitality operations management, with at least 5 years in a senior leadership role.
- Proven success in managing multi-faceted hospitality operations (e.g., hotels, restaurants, event venues).
- Strong understanding of F&B operations, front office management, and housekeeping standards.
- Excellent financial acumen, including budgeting, P&L management, and cost control.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to drive change and implement operational improvements.
- Proficiency in hospitality management software and systems.
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6
Senior Hospitality Operations Manager
S1 1AA Sheffield, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 13 days ago
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Job Description
Our client is a renowned hotel and dining establishment seeking an experienced and dynamic Senior Hospitality Operations Manager for their flagship property in Sheffield, South Yorkshire, UK . This pivotal role demands a strategic leader with a proven track record in overseeing multiple operational departments, including F&B, Rooms Division, and Events. You will be responsible for driving operational excellence, enhancing guest satisfaction, managing budgets, and leading a large team to achieve outstanding results. The ideal candidate possesses a deep understanding of the hospitality industry, exceptional leadership qualities, and a commitment to delivering unforgettable guest experiences.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Oversee the day-to-day operations of various hotel departments, ensuring seamless service delivery.
- Develop and implement strategic plans to achieve business objectives, enhance profitability, and improve operational efficiency.
- Manage departmental budgets, control costs, and identify opportunities for revenue generation.
- Lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive and high-performance culture.
- Ensure the highest standards of guest service are consistently met and exceeded.
- Develop and implement Standard Operating Procedures (SOPs) to maintain quality and consistency.
- Manage supplier relationships and oversee inventory control.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle guest feedback and resolve any issues or complaints promptly and effectively.
- Collaborate with the Marketing and Sales teams to drive business growth.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Demonstrated experience managing F&B, Rooms Division, and Event operations.
- Strong financial acumen and experience in budget management.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to motivate and manage large teams.
- In-depth knowledge of hospitality industry best practices and trends.
- Proficiency in Property Management Systems (PMS) and POS systems.
- Strong problem-solving and decision-making abilities.
- A passion for hospitality and a commitment to guest satisfaction.
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7
Senior Hospitality Operations Manager
S1 2LX Sheffield, Yorkshire and the Humber
£50000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client, a premier hospitality group, is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee their flagship establishment in **Sheffield, South Yorkshire, UK**. This is a key leadership role responsible for ensuring the seamless day-to-day operations of the venue, driving service excellence, and achieving financial targets. The ideal candidate will have a comprehensive understanding of all aspects of hospitality management, from guest services and F&B operations to staff management and financial oversight.
Key responsibilities include developing and implementing operational strategies to enhance guest satisfaction and loyalty. You will manage and mentor a diverse team of hospitality professionals, fostering a culture of teamwork, professionalism, and continuous improvement. This role involves close collaboration with department heads to ensure efficient service delivery across all areas. You will also be responsible for budget management, cost control, revenue generation, and ensuring compliance with all health, safety, and licensing regulations. The Senior Hospitality Operations Manager will play a crucial role in driving profitability and maintaining the venue's reputation for excellence. This hybrid role allows for strategic oversight and on-site leadership, providing a dynamic work environment. We are looking for a proactive and results-oriented leader with exceptional interpersonal skills, a passion for delivering outstanding guest experiences, and a proven ability to manage complex operations in a fast-paced setting. Your leadership will be instrumental in shaping the future success of this esteemed establishment.
Qualifications:
Key responsibilities include developing and implementing operational strategies to enhance guest satisfaction and loyalty. You will manage and mentor a diverse team of hospitality professionals, fostering a culture of teamwork, professionalism, and continuous improvement. This role involves close collaboration with department heads to ensure efficient service delivery across all areas. You will also be responsible for budget management, cost control, revenue generation, and ensuring compliance with all health, safety, and licensing regulations. The Senior Hospitality Operations Manager will play a crucial role in driving profitability and maintaining the venue's reputation for excellence. This hybrid role allows for strategic oversight and on-site leadership, providing a dynamic work environment. We are looking for a proactive and results-oriented leader with exceptional interpersonal skills, a passion for delivering outstanding guest experiences, and a proven ability to manage complex operations in a fast-paced setting. Your leadership will be instrumental in shaping the future success of this esteemed establishment.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record in a senior role.
- Demonstrated experience in managing large teams and diverse departments (e.g., F&B, Rooms Division, Events).
- Strong understanding of financial management, budgeting, and P&L responsibility.
- Excellent knowledge of guest service standards, operational best practices, and industry trends.
- Proficiency in hotel management systems and POS systems.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to work effectively under pressure and adapt to changing circumstances.
- Passion for delivering outstanding customer experiences.
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8
Senior Hospitality Operations Manager
S2 1RL Sheffield, Yorkshire and the Humber
£55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
We are seeking a highly experienced and passionate Senior Hospitality Operations Manager to lead and optimize our client's expanding portfolio of hospitality venues. This is a critical, fully remote role focused on strategic oversight, operational excellence, and delivering exceptional guest experiences across all locations. The ideal candidate will possess a deep understanding of the hospitality industry, with a proven track record in managing multiple venues, driving profitability, and upholding the highest standards of service. You will be responsible for developing and implementing operational strategies, ensuring compliance with health, safety, and licensing regulations, and managing key performance indicators across F&B, accommodation, and events. This role requires strong financial acumen, including budgeting, cost control, and revenue management expertise. You will lead and mentor a team of venue managers and operational staff, fostering a culture of continuous improvement, staff development, and guest satisfaction. Exceptional communication and leadership skills are essential for motivating teams and collaborating effectively in a remote-first environment. Responsibilities will include:
- Overseeing the day-to-day operations of multiple hospitality venues, ensuring efficiency and quality.
- Developing and implementing strategic operational plans to enhance profitability and guest satisfaction.
- Managing budgets, controlling costs, and optimizing revenue streams across all venues.
- Ensuring strict adherence to health, safety, hygiene, and licensing regulations.
- Leading, mentoring, and motivating venue management teams and operational staff.
- Developing and implementing training programs to enhance staff performance and service delivery.
- Monitoring key performance indicators (KPIs) and implementing strategies for improvement.
- Managing supplier relationships and negotiating contracts.
- Driving innovation in service offerings and operational processes.
- Conducting regular performance reviews and providing constructive feedback.
- Ensuring a consistent and exceptional guest experience across all touchpoints.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 7 years of progressive experience in hospitality operations management, with significant experience in multi-unit leadership.
- Demonstrated success in improving operational efficiency and profitability.
- Strong understanding of F&B, accommodation, and event management principles.
- Excellent financial management skills, including budgeting and cost control.
- Proven leadership and team-building capabilities.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work autonomously and effectively manage responsibilities in a fully remote setting.
- Proficiency in hospitality management software and relevant technologies.
- Passion for delivering outstanding guest experiences and driving service excellence.
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