883 Hospitality jobs in Folkestone

Customer Service Advisor

25,000 per annum

Temporary to Permanent Opportunity

Swanley - Full Time - 9am - 5pm - Fully Office Based

Do you have experience in Customer Service within an office environment?

Are you looking for a role to start immediately?

We are working exclusively with our client to recruit a Customer Service Advisor to join their team on a Full Time basis. Initially temping for a 4 week period then becoming a Permanent member of the team.

Key Duties:

• Answering incoming calls from clients
• Managing client order queries
• Updating the internal database with client changes
• Order processing

This is not a call centre based role, most correspondence is processed via email using their CRM system.

Its a great opportunity to join a company that offers a friendly feel, working in modern offices and joining a team during their expansion period.

Apply online today or email (url removed).

Please note: Due to the location access to your own transport is required and this is a fully office based role hybrid working is not offered.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

MMP Consultancy are working with a fantastic organisation to recruit Customer Service Advisor to join them on a Fixed Term Contract in Kent.

Salary: 29,631 Per Annum

Please note this position offers Hybrid Working.

Key Responsibilities

• Deliver consistently high-quality customer service across all our contact channels in accordance with customer service standards.
• Ensure customers receive an equally positive experience, and tailor the service to meet the diverse needs of individuals.
• Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
• Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
• Work with colleagues, partners and contractors to ensure customers experience an efficient and joined-up service.
• Ensure customers experience a continuously improving service by listening to them and feeding back customer views.
• Actively manage your learning to keep your knowledge up-to-date, enabling you to deliver the right answer, first time.
• Competently use relevant systems to deliver a high level of customer service.
• Implement and support changes to customer service delivery.

Requirements:

• Experience of working in a customer service or contact centre environment.
• Commitment to making a positive difference to people by delivering great customer service.
• Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media
• Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
• Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
• Ability to tailor complex information according to the needs of the customer.
• Ability to prioritise competing commitments and work accurately and methodically under pressure.

Are you looking for an immediate start in a customer service role this summer? We have a temporary, office-based opportunity for a Customer Service Advisor in our Dartford office!

This role is perfect if you're available straight away and can commit for approximately 6 weeks to assist us over the summer period.

You'll be a key point of contact, answering and logging calls from residents on one of our social housing contracts who are reporting repairs. You'll receive comprehensive systems and call training during your first week before you start taking calls independently.

• Excellent customer service skills and a friendly telephone manner.
• Proven telephone handling experience .
• Ability to commit to the full 6-week duration .
• Knowledge of social housing or maintenance is ideal, but not essential.

• Location: Dartford office-based (DA9 area).
• Hours: Monday to Friday, 8 AM - 5 PM.
• Pay: 13 per hour PAYE or 16.55 per hour Umbrella .
• Start Date: Immediate.

If you're ready to jump into a new role and support our residents, apply today!

Please submit your CV and cover letter outlining your suitability for the role to Afreen Begum or call (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Service Advisor
South London, Dartford
Temporary - 6 week contract
Monday to Friday
13.69 Per Hour

Daniel Owen are proud to be representing a well-known company based in the South London, Dartford area who are looking for a highly skilled Customer Service Advisor to join their team.

They are looking for an experienced Customer Service Advisor.

Main Purpose of the job

• Handle customer enquiries via phone, email, or chat

• Resolve complaints and issues efficiently

• Update customer records accurately

• Provide product/service information

• Reporting Repair Issues

Customer Service Administrator
Paddock Wood | Full-Time | 7:00am - 4:00pm
- GBP29000 to 3000
28 Days Holiday | Full Training Provided
A leading, family-run manufacturing business is looking for a Customer Service Administrator to be the friendly, professional voice of the company. Youll be the go-to for customers-handling calls, emails, and delivery updates-while working closely with sales and logistics to ensure a smooth customer journey.
What You'll Do:
Manage inboxes & phone calls
Support customers with orders, deliveries & queries
Coordinate with transport & sales teams
Keep systems and records accurate
Resolve issues with a calm, can-do approach
What You Bring:
Confident, clear communicator (especially by phone)
Organised, detail-focused, and great at multitasking
Positive, proactive, and customer-first mindset
Previous experience in customer service/admin roles
Strong IT skills (NetSuite experience a bonus)

Due to the location, you will need to be a car owner
Be part of a supportive, tight-knit team in a growing, values-led business. Apply today!

Customer Service Advisor
25,000-27,000 OTE 29K-31K
Ashford
Monday- Friday 9:00am - 5:30pm
An exclusive client based in Ashford is looking to make an addition to the team by recruiting a fully fledged Customer Service Advisor who will be handling the existing client base, answering a range of queries and updating the CRM system.
Duties of the Customer Service Advisor:

• Assisting the support team with enquiries from clients and allocating follow ups to ensure clients are happy with outcomes.
• Providing troubleshooting issues which are easily solved by using the client portals.
• Handling the share inbox and managing the phones while completing curtesy calls to current clients.
• Over time, act as an account manager to clients making yourself the go to person for them.
• Processing orders onto the system and updating the CRM with relevant details.
• Raise tickets onto the system for troubleshooting and following up with clients to make sure software and hardware is working appropriately.

Experience required for Customer Service Advisor:

• Experience of delivering customer service skills via telephone
• Attention to detail
• Handled difficult clients
• Experienced in Microsoft suite and Outlook
• Bubbly and strong personality
• Work in the office 5 days a week
• Proactive

If you are interested in the Customer Service Advisor role based in Ashford, please apply or reach out to El on or call the office on (phone number removed) opt 2.

Customer Service Advisor

Rochester

26,000 - 28,000 per annum

Immediate start - Fully office based

Do you have Customer Service experience within an office?

Are you confident on the phone with a great telephone manner?

We are working exclusively with our client based on Medway City Estate to recruit a Customer Service Advisor to join their team on a Temp to Perm basis.

Key Duties:

- Manage incoming calls

- Prepare client paperwork

- Invoice processing

- Updating clients on order progress

Please note: Due to the location you must have access to your own transport.

Apply online today to be immediately considered!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We have an exciting opportunity for a Customer Service Advisor. You will be responsible for providing excellent customer service and administrative skills.

Initially, you will be based full-time in onsite in West Malling for training, with the option for hybrid working afterward.

What You'll Do as the Customer Service Advisor:

• Provide excellent customer service to existing and new customers
• Build strong relationships with customers and colleagues
• Communicate with customers via email and phone
• Promote their products and services

Key skills for the Customer Service Advisor:
This role is for you if you have:

• Customer service experience
• Excellent verbal and written communication skills
• Team player abilities
• Ability to work well under pressure
• Good time management and prioritisation skills
• Proficiency in MS Office

If you're ready to make a difference, apply now and become a Customer Service Advisor!

Customer Service Coordinator

Salary £25,626 dependent on skills and experience 

12 month maternity cover

Wheelchair Service Centre Ashford, TN23 6LL

Purpose of Job

To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may include…….

Main duties and responsibilities

• Raising orders  – responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.
• Scheduling of orders  – Responsible for making contact with service users and agreeing a convenient delivery/collection/repair date within the company KPIs.
• Engineers daily schedule - Responsible for ensuring engineers are booked daily to capacity.
• Communication  – Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.
• Administration - Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.
• Clinical bookings  – Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs.
• General  –You will be assigned to specific areas or tasks associated with Customer Service, but may be asked to assist in other areas of the service centre.  Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence.

Undertake the job inline with company competencies as follows

• Achieves business results and adds value to the service.
• Focuses on internal and external customers.
• Builds and maintains effective teamwork with colleagues.
• Embraces change.
• Perform duties according to all company policies, procedures and instructions.

This Job description shall not limit your role, you will be also asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.

Key Performance Indicators

• Orders processed with accuracy.
• Queries, enquiries and complains resolved with excellent customer service.
• Completed orders processed in a timely manner.

Person Required

Skills

• Excellent Customer Service Skills
• Excellent communication Skills to interact with internal staff and departments, Prescribers and Service Users
• Must be able to work off their own initiative as well as part of a team.
• Computer Literate with good working Knowledge of word and Excel.
• Excellent telephone manner
• Excellent organisational skills with a good eye for detail.
• An enthusiastic and motivated individual who strives to succeed.
• Must be flexible, adaptable and positive to their approach to work.

Knowledge

• Previous experience within a busy customer service department
• Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.
• Experience with a similar type of role would be beneficial.

Qualifications

Qualified to GCSE level or equivalent.

Interested in this Customer Service Coordinator role? Please apply with your updated CV. 

 INDLS