What Jobs are available for Hospitality in Gateshead?
Showing 81 Hospitality jobs in Gateshead
Remote Hospitality Manager
NE1 3NX Newcastle upon Tyne, North East
£50000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an innovative and experienced Remote Hospitality Manager to oversee a portfolio of serviced accommodations and ensure exceptional guest experiences. This fully remote position is perfect for a leader passionate about hospitality, with a proven ability to manage operations, staff, and guest relations from a distance. You will be responsible for maintaining high standards of service, managing bookings, coordinating with on-site support teams, and driving guest satisfaction across multiple properties, supporting operations in and around **Newcastle upon Tyne, Tyne and Wear, UK**.
Key Responsibilities include:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience. A minimum of 5 years of experience in hospitality management, with demonstrated success in managing serviced apartments, hotels, or similar properties, is required. Proven experience in remote team management and operations oversight is essential. Excellent communication, problem-solving, and customer service skills are paramount. Proficiency with property management software and online booking platforms is necessary. The ability to work independently, manage time effectively, and maintain a high level of performance in a remote setting is critical. This is a fully remote role, offering flexibility and the opportunity to shape the guest experience for our client's properties servicing **Newcastle upon Tyne, Tyne and Wear, UK**.
Key Responsibilities include:
- Managing all aspects of serviced accommodation operations remotely, ensuring high standards of cleanliness, maintenance, and guest comfort.
- Developing and implementing operational procedures to optimize guest experience and operational efficiency.
- Handling guest inquiries, feedback, and resolving issues promptly and professionally.
- Overseeing booking systems, managing availability, and optimizing occupancy rates.
- Coordinating with local housekeeping, maintenance, and check-in/check-out staff to ensure seamless service delivery.
- Developing and implementing strategies to enhance guest satisfaction and encourage repeat bookings.
- Monitoring online reviews and responding appropriately to maintain a positive reputation.
- Managing supplier relationships, including cleaning services, maintenance providers, and key partners.
- Analyzing performance data to identify trends, areas for improvement, and opportunities for growth.
- Ensuring compliance with health, safety, and regulatory standards across all properties.
- Creating and managing budgets for the serviced accommodations under your purview.
- Training and managing remote guest relations and administrative staff.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience. A minimum of 5 years of experience in hospitality management, with demonstrated success in managing serviced apartments, hotels, or similar properties, is required. Proven experience in remote team management and operations oversight is essential. Excellent communication, problem-solving, and customer service skills are paramount. Proficiency with property management software and online booking platforms is necessary. The ability to work independently, manage time effectively, and maintain a high level of performance in a remote setting is critical. This is a fully remote role, offering flexibility and the opportunity to shape the guest experience for our client's properties servicing **Newcastle upon Tyne, Tyne and Wear, UK**.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Senior Hospitality Operations Manager
NE1 4AG Newcastle upon Tyne, North East
£40000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group with a portfolio of premium establishments, is seeking an experienced and dedicated Senior Hospitality Operations Manager to oversee operations at their flagship location in Newcastle upon Tyne, Tyne and Wear, UK . This pivotal role is responsible for ensuring the highest standards of service, operational efficiency, and guest satisfaction across all departments.
You will lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement. Key responsibilities include managing day-to-day operations, optimising resource allocation, controlling costs, and ensuring compliance with all health, safety, and hygiene regulations. The ideal candidate will have a proven track record in managing complex hospitality environments, strong financial acumen, and exceptional leadership and interpersonal skills. You will be instrumental in driving revenue growth and enhancing the overall guest experience.
Key responsibilities include:
The successful candidate will possess a strong background in hospitality management, with a minimum of 5 years of experience in a senior operational role. A comprehensive understanding of hotel or restaurant operations, including F&B, front office, and housekeeping, is essential. Excellent leadership, communication, and problem-solving skills are required. A degree or diploma in Hospitality Management or a related field is highly desirable. This is an excellent opportunity to lead operations at a prestigious venue and contribute to the continued success of a leading hospitality brand.
You will lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement. Key responsibilities include managing day-to-day operations, optimising resource allocation, controlling costs, and ensuring compliance with all health, safety, and hygiene regulations. The ideal candidate will have a proven track record in managing complex hospitality environments, strong financial acumen, and exceptional leadership and interpersonal skills. You will be instrumental in driving revenue growth and enhancing the overall guest experience.
Key responsibilities include:
- Overseeing all daily operational activities within the establishment.
- Managing departmental managers and motivating front-line staff.
- Ensuring consistent delivery of exceptional customer service.
- Developing and implementing operational policies and procedures.
- Managing budgets, controlling expenses, and optimising profitability.
- Conducting regular performance reviews and staff training.
- Ensuring compliance with health, safety, food hygiene, and licensing regulations.
- Managing supplier relationships and inventory control.
- Resolving customer complaints and service issues promptly.
- Implementing strategies to enhance guest loyalty and repeat business.
- Collaborating with the marketing team on promotional activities.
- Driving continuous improvement initiatives in service delivery and operational efficiency.
The successful candidate will possess a strong background in hospitality management, with a minimum of 5 years of experience in a senior operational role. A comprehensive understanding of hotel or restaurant operations, including F&B, front office, and housekeeping, is essential. Excellent leadership, communication, and problem-solving skills are required. A degree or diploma in Hospitality Management or a related field is highly desirable. This is an excellent opportunity to lead operations at a prestigious venue and contribute to the continued success of a leading hospitality brand.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Remote Hospitality Operations Director
NE1 1AA Newcastle upon Tyne, North East
£75000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a prominent and rapidly growing hospitality group, is seeking a highly experienced and visionary Remote Hospitality Operations Director to oversee and optimize their operational strategies across multiple venues. This is a fully remote position, offering an unparalleled opportunity to lead from anywhere while driving excellence in guest experiences and operational efficiency. You will be responsible for setting standards, implementing best practices, managing budgets, and ensuring profitability. The ideal candidate will possess a deep understanding of the hospitality sector, exceptional leadership qualities, and a proven ability to drive performance and innovation in a distributed operational model.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to enhance service quality, guest satisfaction, and profitability.
- Oversee daily operations of multiple hospitality venues from a remote perspective.
- Set performance targets and KPIs, monitoring performance and implementing corrective actions as needed.
- Manage operational budgets, control costs, and ensure financial targets are met.
- Lead, mentor, and motivate remote and on-site management teams, fostering a culture of excellence.
- Ensure adherence to all health, safety, and hygiene standards across all venues.
- Identify opportunities for innovation and implement new technologies or service improvements.
- Collaborate with marketing, sales, and HR departments to align operational strategies with business goals.
- Conduct regular virtual reviews and performance assessments of venue managers.
- Develop and maintain strong relationships with key stakeholders, suppliers, and partners.
- Stay abreast of industry trends and competitor activities to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 10 years of progressive experience in the hospitality industry, with at least 5 years in a senior management or director-level role.
- Proven track record of successfully managing multiple hospitality operations and driving profitability.
- Strong understanding of all aspects of hospitality operations, including F&B, accommodation, events, and customer service.
- Exceptional leadership, strategic thinking, and decision-making skills.
- Excellent financial acumen and experience managing budgets and P&Ls.
- Strong communication, negotiation, and interpersonal skills, with the ability to lead and influence remote teams.
- Proficiency in hospitality management software and systems.
- Ability to travel occasionally for on-site visits as required.
- Passion for delivering exceptional guest experiences.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior Hospitality Experience Manager
NE1 1AA Newcastle upon Tyne, North East
£50000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Senior Hospitality Experience Manager to join their dynamic team. This is a pivotal role responsible for developing and implementing innovative strategies to enhance guest satisfaction and operational efficiency across a portfolio of high-end hospitality venues. The ideal candidate will have a proven track record in the hospitality sector, with a strong emphasis on service excellence and customer engagement. You will be instrumental in shaping the overall guest journey, from initial booking to post-stay feedback, ensuring a seamless and memorable experience. This role requires exceptional leadership skills, the ability to manage multiple projects simultaneously, and a deep understanding of current hospitality trends. You will collaborate closely with operations, marketing, and guest relations teams to align strategies and drive continuous improvement. Key responsibilities include defining service standards, training staff on best practices, analyzing customer feedback to identify areas for development, and implementing new initiatives to elevate the brand's reputation. The successful candidate will possess excellent communication and interpersonal skills, enabling them to build strong relationships with both internal teams and external stakeholders. A proactive approach to problem-solving and a passion for delivering outstanding customer service are essential. This is a remote-first position, allowing you to contribute your expertise from anywhere within the UK, though occasional travel for team meetings or site visits may be required. We are looking for an individual who is passionate about the hospitality industry and driven to create exceptional experiences. If you are a strategic thinker with a flair for customer service and leadership, we encourage you to apply.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive guest experience strategies.
- Oversee the delivery of exceptional service standards across all touchpoints.
- Analyze customer feedback and operational data to identify trends and opportunities for improvement.
- Lead and mentor a remote team of hospitality professionals.
- Collaborate with cross-functional teams to ensure consistent brand messaging and service delivery.
- Manage budgets and resources effectively to achieve strategic objectives.
- Stay abreast of industry best practices and emerging trends in hospitality.
- Design and implement training programs to enhance staff performance and guest satisfaction.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior role.
- Demonstrated success in developing and executing guest experience initiatives.
- Strong understanding of hospitality operations, service standards, and customer relationship management.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to analyze data, identify insights, and make data-driven decisions.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proficiency in relevant software and CRM systems.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Senior Hospitality Operations Manager
NE1 4AB Newcastle upon Tyne, North East
£55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
We are seeking an exceptional and highly motivated Senior Hospitality Operations Manager to join our dynamic team, operating entirely remotely. This pivotal role involves overseeing the strategic direction and day-to-day management of our hospitality services, ensuring the highest standards of guest experience and operational efficiency are consistently met. The ideal candidate will possess a proven track record in managing diverse hospitality functions, from front-of-house operations to back-of-house logistics, within a remote-first environment.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance service delivery and customer satisfaction.
- Manage budgets, control costs, and ensure profitability across all hospitality verticals.
- Lead, mentor, and develop a dispersed team of hospitality professionals, fostering a collaborative and high-performing culture.
- Oversee the procurement of supplies and services, negotiating with vendors to secure favorable terms.
- Implement and maintain quality assurance protocols and health and safety standards.
- Utilize technology and data analytics to monitor performance, identify trends, and drive continuous improvement.
- Manage stakeholder relationships, ensuring clear communication and alignment with business objectives.
- Respond proactively to operational challenges and implement effective solutions.
- Stay abreast of industry best practices and emerging trends in hospitality management.
- Extensive experience (7+ years) in a senior management role within the hospitality industry.
- Demonstrable success in managing complex operations and leading remote teams.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills, adapted for virtual environments.
- Proficiency in hospitality management software and remote collaboration tools.
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Ability to think strategically and execute tactically in a fast-paced, remote setting.
- A passion for delivering outstanding guest experiences.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Remote Hospitality Operations Manager
NE1 1AA Newcastle upon Tyne, North East
£45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is a leading consultancy firm specialising in the hospitality and tourism sector, seeking a proactive and experienced Remote Hospitality Operations Manager. This is a fantastic opportunity to contribute your expertise to a variety of client projects without the need for relocation. You will be responsible for analysing operational efficiency, developing strategic recommendations, and implementing best practices across a range of hospitality businesses, including hotels, restaurants, and event venues. The ideal candidate will have a comprehensive understanding of hospitality operations, strong analytical skills, and a proven ability to drive improvements.
Key Responsibilities:
This is a fully remote role, requiring excellent self-management, communication, and interpersonal skills. You must be able to work independently, manage multiple projects concurrently, and effectively communicate with clients and stakeholders remotely. Our client values a proactive approach, strong problem-solving abilities, and a passion for delivering exceptional results in the hospitality industry. You will have the autonomy to structure your workday while contributing to significant improvements in client businesses. The ideal candidate is a strategic thinker with a deep operational understanding and a commitment to excellence.
Qualifications:
Key Responsibilities:
- Conduct in-depth assessments of client hospitality operations, identifying areas for improvement.
- Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction.
- Create and refine standard operating procedures (SOPs) for various hospitality departments.
- Analyse financial performance data and provide recommendations for cost savings and revenue growth.
- Manage client relationships, providing regular updates and expert advice.
- Oversee the implementation of new systems and technologies within client operations.
- Ensure compliance with health, safety, and hygiene regulations.
- Train and mentor client staff on operational best practices.
- Stay informed about industry trends, market dynamics, and emerging technologies in hospitality and tourism.
- Prepare detailed reports and presentations for clients and internal stakeholders.
- Collaborate with cross-functional teams to deliver integrated solutions.
This is a fully remote role, requiring excellent self-management, communication, and interpersonal skills. You must be able to work independently, manage multiple projects concurrently, and effectively communicate with clients and stakeholders remotely. Our client values a proactive approach, strong problem-solving abilities, and a passion for delivering exceptional results in the hospitality industry. You will have the autonomy to structure your workday while contributing to significant improvements in client businesses. The ideal candidate is a strategic thinker with a deep operational understanding and a commitment to excellence.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management (e.g., hotel management, F&B management, event management).
- Proven track record of improving operational efficiency and profitability in hospitality settings.
- Strong analytical skills with the ability to interpret financial data and operational metrics.
- Excellent understanding of hospitality industry best practices, trends, and regulations.
- Proficiency in relevant management software and tools.
- Exceptional communication, presentation, and client management skills.
- Ability to work independently and manage multiple projects remotely.
- Strong problem-solving and decision-making capabilities.
- A passion for the hospitality and tourism industry.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Specialist Deep Cleaner - Hospitality Sector
NE6 5XP Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
A leading facilities management company based in Newcastle upon Tyne, Tyne and Wear, UK , is seeking a highly skilled and meticulous Specialist Deep Cleaner to join their dedicated team. This role focuses on providing exceptional cleaning services to high-profile clients within the hospitality industry, including hotels, restaurants, and event venues. The successful applicant will be instrumental in maintaining the highest standards of hygiene and presentation, ensuring a safe and welcoming environment for guests and staff.
Your responsibilities will include performing thorough deep cleaning tasks that go beyond routine maintenance. This involves detailed sanitization of all guest rooms, public areas, kitchens, and back-of-house facilities. You will be proficient in using a range of specialized cleaning equipment and chemicals, adhering strictly to health and safety regulations and COSHH guidelines. This includes the operation of industrial cleaning machinery, steam cleaners, and sanitizing equipment. A key part of the role is meticulous attention to detail; identifying and addressing areas requiring specialized cleaning, such as carpets, upholstery, hard floors, and high-touch surfaces. You will work independently or as part of a small team, managing your time effectively to complete tasks within scheduled timeframes, often during off-peak hours or overnight to minimize disruption. Building and maintaining strong relationships with site managers and clients is also important, ensuring their specific cleaning requirements are met and exceeded. The company prides itself on its commitment to quality and customer satisfaction, and this role is critical to upholding that reputation. We are looking for an individual who is reliable, punctual, and possesses a strong work ethic. Experience in commercial or industrial cleaning, particularly within the hospitality sector, is highly desirable. Training on specific procedures and equipment will be provided, but a foundational understanding of cleaning techniques and safety protocols is essential. This is an excellent opportunity to join a dynamic company that values its employees and offers opportunities for professional growth within the cleaning and sanitation industry.
Qualifications and Skills:
Your responsibilities will include performing thorough deep cleaning tasks that go beyond routine maintenance. This involves detailed sanitization of all guest rooms, public areas, kitchens, and back-of-house facilities. You will be proficient in using a range of specialized cleaning equipment and chemicals, adhering strictly to health and safety regulations and COSHH guidelines. This includes the operation of industrial cleaning machinery, steam cleaners, and sanitizing equipment. A key part of the role is meticulous attention to detail; identifying and addressing areas requiring specialized cleaning, such as carpets, upholstery, hard floors, and high-touch surfaces. You will work independently or as part of a small team, managing your time effectively to complete tasks within scheduled timeframes, often during off-peak hours or overnight to minimize disruption. Building and maintaining strong relationships with site managers and clients is also important, ensuring their specific cleaning requirements are met and exceeded. The company prides itself on its commitment to quality and customer satisfaction, and this role is critical to upholding that reputation. We are looking for an individual who is reliable, punctual, and possesses a strong work ethic. Experience in commercial or industrial cleaning, particularly within the hospitality sector, is highly desirable. Training on specific procedures and equipment will be provided, but a foundational understanding of cleaning techniques and safety protocols is essential. This is an excellent opportunity to join a dynamic company that values its employees and offers opportunities for professional growth within the cleaning and sanitation industry.
Qualifications and Skills:
- Proven experience in professional cleaning, ideally within the hospitality sector.
- Knowledge of various cleaning chemicals, their safe use, and dilution rates.
- Proficiency in operating industrial cleaning equipment (e.g., floor scrubbers, carpet cleaners).
- Strong understanding of health, safety, and hygiene regulations (e.g., COSHH).
- Excellent attention to detail and thoroughness in all tasks.
- Ability to work independently and manage time effectively.
- Reliability, punctuality, and a strong work ethic.
- Good communication skills for interacting with clients and team members.
- Physical fitness to perform demanding cleaning tasks.
- Willingness to work flexible hours, potentially including evenings and weekends.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality Jobs in Gateshead !
6
Executive Chef & Hospitality Operations Manager
NE1 4EP Newcastle upon Tyne, North East
£50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is a renowned hospitality establishment seeking a talented and experienced Executive Chef & Hospitality Operations Manager to oversee their culinary and operational excellence in **Newcastle upon Tyne, Tyne and Wear, UK**. This dual-role position requires a passionate culinary leader with a strong understanding of overall hospitality operations, from kitchen management to guest services.
As Executive Chef, you will be responsible for menu creation, food costing, inventory management, maintaining the highest standards of food quality and hygiene, and leading a skilled kitchen brigade. You will drive innovation in the culinary offerings, ensuring a memorable dining experience for guests. As Hospitality Operations Manager, you will oversee front-of-house operations, including staffing, customer service, budget management, and ensuring compliance with health and safety regulations. The successful candidate will have a proven track record in managing both kitchen and front-of-house operations, fostering a positive and efficient working environment. Strong leadership, communication, and problem-solving skills are essential. You will be responsible for achieving operational and financial targets, enhancing guest satisfaction, and upholding the establishment's reputation. This is a dynamic opportunity for a dedicated professional to shape the guest experience and drive success in a prestigious hospitality setting.
Qualifications:
As Executive Chef, you will be responsible for menu creation, food costing, inventory management, maintaining the highest standards of food quality and hygiene, and leading a skilled kitchen brigade. You will drive innovation in the culinary offerings, ensuring a memorable dining experience for guests. As Hospitality Operations Manager, you will oversee front-of-house operations, including staffing, customer service, budget management, and ensuring compliance with health and safety regulations. The successful candidate will have a proven track record in managing both kitchen and front-of-house operations, fostering a positive and efficient working environment. Strong leadership, communication, and problem-solving skills are essential. You will be responsible for achieving operational and financial targets, enhancing guest satisfaction, and upholding the establishment's reputation. This is a dynamic opportunity for a dedicated professional to shape the guest experience and drive success in a prestigious hospitality setting.
Qualifications:
- Culinary degree or equivalent professional qualification.
- 5+ years of experience as an Executive Chef or Senior Sous Chef in a reputable establishment.
- 3+ years of experience in hospitality management, overseeing both kitchen and front-of-house operations.
- Proven ability to manage food costs, labor costs, and P&L.
- Expertise in menu development, food preparation techniques, and kitchen management.
- Strong knowledge of health, safety, and hygiene regulations.
- Excellent leadership, team management, and communication skills.
- Passion for delivering exceptional guest service and culinary experiences.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Senior Event Manager - Hospitality & Entertainment
NE1 4EQ Newcastle upon Tyne, North East
£48000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly creative and experienced Senior Event Manager to orchestrate and deliver exceptional events within the dynamic leisure and sports sector. This role is critical in conceptualizing, planning, and executing a wide range of events, from large-scale sporting competitions to intimate corporate hospitality functions. The ideal candidate will possess a flair for innovation, meticulous attention to detail, and a proven ability to manage multiple projects simultaneously from inception to completion. This hybrid role offers a blend of on-site event management and remote administrative and planning duties.
Responsibilities:
Responsibilities:
- Conceptualize, plan, and manage all aspects of events, including budgeting, venue selection, vendor management, and logistics.
- Develop creative event themes and concepts that align with client objectives and brand standards.
- Source and negotiate with suppliers, contractors, and entertainers to secure best value and quality.
- Oversee event production, including staging, AV, lighting, catering, and security.
- Manage event timelines and ensure all deadlines are met.
- Develop and manage event budgets, tracking expenditures and ensuring profitability.
- Liaise with clients, stakeholders, and internal teams to ensure seamless event execution.
- Oversee on-site event operations, managing staff, volunteers, and troubleshooting any issues that arise.
- Conduct post-event analysis, gathering feedback and reporting on success metrics.
- Maintain up-to-date knowledge of industry trends and best practices in event management.
- Develop and maintain strong relationships with key partners and suppliers within the leisure and sports industries.
- Ensure all events comply with health, safety, and licensing regulations.
- A degree in Event Management, Hospitality, Marketing, or a related field is desirable.
- Minimum of 5 years of experience in event management, with a strong portfolio showcasing successful events, particularly in the sports or entertainment sectors.
- Proven experience in budget management and financial oversight.
- Excellent organizational, project management, and multitasking skills.
- Strong negotiation and vendor management capabilities.
- Exceptional interpersonal and communication skills, with the ability to build rapport with clients and stakeholders.
- Creative thinking and problem-solving abilities.
- Proficiency in event management software and MS Office Suite.
- Flexibility to work evenings, weekends, and travel as required by event schedules.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Head of Operations - Hospitality Group
NE1 5BH Newcastle upon Tyne, North East
£90000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly expanding and highly regarded hospitality group, is seeking a dynamic and experienced Head of Operations to oversee their diverse portfolio of establishments in Newcastle upon Tyne, Tyne and Wear, UK , and surrounding regions. This senior leadership role is pivotal in driving operational excellence, ensuring consistent service quality, and achieving strategic business objectives across all venues. The ideal candidate will possess a proven track record in managing multi-site hospitality operations, a strong financial acumen, and exceptional leadership skills to inspire and develop high-performing teams.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive operational strategies to enhance efficiency, profitability, and customer satisfaction across all hospitality venues.
- Oversee the day-to-day operations of multiple restaurants, bars, and potentially hotels, ensuring adherence to brand standards and service excellence.
- Manage P&L responsibilities for all operational sites, including budgeting, forecasting, cost control, and revenue generation.
- Lead, motivate, and develop a team of venue managers and their staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations, as well as licensing laws relevant to the hospitality industry.
- Drive continuous improvement initiatives, identifying opportunities to optimise processes, reduce waste, and enhance guest experiences.
- Develop and maintain strong relationships with key suppliers, vendors, and stakeholders.
- Oversee inventory management, procurement, and supply chain logistics to ensure optimal stock levels and cost efficiency.
- Implement and monitor key performance indicators (KPIs) to track operational performance and identify areas for growth.
- Represent the company at industry events and contribute to the strategic planning and growth of the hospitality group.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; an MBA or equivalent is preferred.
- Minimum of 10 years of progressive experience in senior management roles within the hospitality industry, with significant experience managing multi-site operations.
- Demonstrated success in driving operational efficiency, profitability, and exceptional customer service.
- Strong financial acumen, with proven experience in budget management, P&L analysis, and cost control.
- Exceptional leadership, team-building, and communication skills.
- In-depth knowledge of hospitality operations, including food and beverage management, front-of-house, and back-of-house functions.
- Proven ability to develop and execute strategic business plans.
- Experience in change management and implementing new operational initiatives.
- Strong understanding of relevant legislation, including health and safety, food hygiene, and licensing.
- Ability to travel within the region as required to support various venues.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9