765 Hospitality jobs in Glasgow City

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring the best out of people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

• Pay rate: 
• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

  #Unitedbythebucket 

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring the best out of people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

• Pay rate: 
• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

 #Unitedbythebucket 

Join Our Team as a Restaurant General Manager!

Welcome to KFC! Home of the real ones. We’ve been serving the world’s best chicken since 1939, and we’re proud to bring our iconic recipe to over 1000 communities across the UK and Ireland. Here, we celebrate originality, individuality, and the joy of being ourselves while serving up finger-lickin’ good chicken.

At KFC, we believe in ambition, growth, and building a community. If you’re ready to take your career to the next level, we want you to be part of our journey. All we ask is that you bring your authentic self to work!

Excited? Here’s what you need to know about the role:

As our Restaurant General Manager, you’ll lead from the front, taking full ownership of the restaurant. Your mission? Smash performance goals while building a team that doesn’t just meet standards but exceeds them. You’ll manage the numbers, the vibe, and the overall experience, ensuring everything runs smoothly for both guests and team members.

• Lead with Passion: Take full ownership of the restaurant, driving performance and setting the vibe.
• Build an Inspiring Team: Train, coach, and motivate your team to not just meet but raise the standard.
• Achieve Targets: Own your KPIs and inspire your team to deliver excellence every shift.
• Keep Operations Smooth: Manage admin tasks like rosters and stock to ensure seamless operations.
• Create Unforgettable Experiences: Turn first-time guests into loyal regulars by crafting memorable moments.

• Leadership Skills: You’ve managed teams before and know how to bring out the best in people.
• People Skills: You build strong teams, handle tough conversations, and foster a culture of inclusivity.
• Operational Excellence: You keep operations efficient, clean, and compliant, even in chaos.

At KFC, we don’t just hire staff; we hire people with real lives and aspirations. We value the unique perspectives each individual brings to our team. Everyone is welcome here, regardless of background or future goals. We’re committed to supporting you because you’re one of us, not just an employee.

We offer a range of benefits designed to make your life easier:

• Competitive Pay Rate
• Quarterly BONUS that rewards your hard work
• Extra holiday for more time to recharge
• Life assurance for peace of mind
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you active
• 200+ high street perks & cashback
• Wellbeing support that truly helps

Whoever you are and wherever you’re from, KFC is a place where you can bring your true self to work. We promise equal opportunities for all applicants, regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation. We encourage applications from underrepresented groups in all industries.

If you need additional support during the application process, just let us know. We’re here to help you be the real you.

If you’re excited to be part of our community, now’s the time to apply! Don’t worry if you don’t tick every box — we’d still love to hear from you.

#Unitedbythebucket

• Overseeing day-to-day operations of the venue, including front-of-house, back-of-house, and event services.
• Managing and developing a team of hospitality professionals, including recruitment, training, and performance management.
• Ensuring exceptional customer service standards are consistently met and exceeded.
• Monitoring financial performance, managing budgets, controlling costs, and maximizing revenue opportunities.
• Developing and implementing operational strategies to enhance efficiency and profitability.
• Maintaining compliance with all health, safety, and licensing regulations.
• Managing supplier relationships and inventory control.
• Planning and executing successful events and promotions.
• Resolving customer issues and complaints promptly and professionally.

• Oversee all operational aspects of event execution.
• Manage and coordinate event staff, including service teams and freelancers.
• Liaise with clients to understand their event requirements and expectations.
• Develop detailed event plans, timelines, and floor plans.
• Coordinate with vendors and suppliers to ensure seamless service delivery.
• Manage event budgets and ensure cost-effectiveness.
• Implement and enforce health, safety, and security protocols.
• Conduct site inspections and pre-event briefings.
• Resolve on-site operational issues promptly and efficiently.
• Conduct post-event evaluations and debriefs.

• Plan, coordinate, and execute virtual and hybrid hospitality events from start to finish.
• Develop event concepts, themes, and agendas that align with client objectives.
• Manage event budgets, ensuring cost-effectiveness and adherence to financial targets.
• Identify and liaise with vendors, including virtual platform providers, catering (for hybrid events), and entertainment.
• Source and manage speakers, facilitators, and VIP guests.
• Develop engaging event content, including presentations, interactive elements, and networking opportunities.
• Oversee the technical aspects of virtual events, ensuring smooth streaming and attendee interaction.
• Manage event registration, attendee communication, and support.
• Develop and implement marketing and promotion strategies for events.
• Conduct post-event analysis, gathering feedback and providing comprehensive reports on event success and ROI.
• Maintain strong relationships with clients, venues (for hybrid elements), and vendors.
• Ensure all events comply with relevant health, safety, and accessibility standards.
• This role is fully remote, requiring strong self-management and excellent virtual collaboration skills, suitable for candidates based anywhere in the UK.

• Proven experience in event management, with a strong focus on virtual or hybrid events.
• Experience within the hospitality or tourism sector is a significant advantage.
• Exceptional organizational, project management, and time management skills.
• Proficiency in event management software and virtual event platforms (e.g., Zoom Events, Hopin, Cvent).
• Strong budgeting and negotiation skills.
• Excellent communication, interpersonal, and customer service skills.
• Creative thinking and problem-solving abilities.
• Ability to work independently and manage multiple projects concurrently in a remote environment.
• Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field is preferred.

• Identify and pursue new business opportunities and partnerships within the hospitality and tourism sectors.
• Develop and implement strategic business development plans to achieve revenue and growth targets.
• Build and maintain strong, long-lasting relationships with key clients, stakeholders, and industry partners.
• Negotiate and close contracts and agreements, ensuring favorable terms for the company.
• Conduct market research and analysis to identify emerging trends, opportunities, and competitive landscapes.
• Represent the company at industry events, conferences, and trade shows.
• Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless service delivery and client satisfaction.
• Develop compelling proposals and presentations tailored to the needs of potential clients.
• Monitor market conditions and competitor activities, providing insights and recommendations to senior management.
• Contribute to the development of new products and services based on market demand and feedback.

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Tourism, or a related field.
• Minimum of 6 years of experience in business development, sales, or account management, with a strong focus on the hospitality and tourism industry.
• Proven track record of achieving business development targets and driving revenue growth.
• Excellent negotiation, communication, and presentation skills.
• Strong understanding of the hospitality and tourism market dynamics, trends, and key players.
• Ability to build and nurture relationships with a diverse range of clients and stakeholders.
• Proficiency in CRM software and other business development tools.
• Strategic thinking and problem-solving capabilities.
• Ability to travel as required for client meetings and industry events.

Job Title - Customer Service Administrator

Location: Glasgow (Work From Home)
Salary: 23,810 per annum
Contract Type: Permanent
Working Hours: 9am to 5.30pm, Monday to Friday

Are you driven by a passion for exceptional customer service? Do you seek a role that offers both flexibility and career growth? Our client is on the lookout for a dedicated Customer Service Administrator to become a vital part of their energetic team in Glasgow City Centre. After an initial training period at our city centre office, you'll primarily work from home, with monthly in-office team-building sessions.

Why You'll Love Working With Us:

• Customer Focussed Culture: Be part of a company that prioritises customer satisfaction and values your role in fostering strong customer relationships.
• Flexible Work Arrangements: Enjoy the perks of working from home while staying connected with your team through regular office meet-ups.
• Career Advancement: Take advantage of opportunities to grow your skills and advance your career in a supportive environment.

What You'll Do:

• Nurture Customer Relationships: Develop and maintain strong connections with both new and existing customers to ensure high satisfaction and encourage repeat business.
• Handle Enquiries Efficiently: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses to customer questions.
• Prepare Quotations: Issue accurate quotations to customers, ensuring compliance with company guidelines.
• Communicate with Customers: Keep customers informed about lead times, updates, and order statuses.
• Manage Inbound Calls: Handle incoming calls from customers, addressing queries, tracking orders, and managing parts/returns.
• Collect Customer Feedback: Gather and report customer feedback to help improve our services and products.

What We're Looking For:

• Strong Communication Skills: A confident and professional telephone manner with excellent communication abilities.
• Customer-Focused Mindset: A commitment to delivering the highest level of service to our customers.
• Problem-Solving Skills: The ability to address customer issues promptly and effectively.
• Ambition and Drive: A genuine desire to achieve outstanding results for our customers.
• Technical Proficiency: Strong skills in MS Office, particularly Excel.

Location Note: Our office is conveniently located just a 5-minute walk from Glasgow Central train station. Ideally, candidates should be based in Glasgow or the surrounding areas.

Training: Initial training will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully prepared for success before transitioning to remote work.

Our client is gearing up for their busiest trading period of the year, making this an urgent and immediate opportunity. If you're ready to take on this exciting role, please contact us at (phone number removed) to discuss your experience and learn more about our client. We look forward to hearing from you soon!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Service Centre Consultant

Location: Glasgow

Contract Type: Temporary

Start Date: September 2025

Pay Rate: 14.02 per hour

Working Pattern:

• Full-time. Mon-Fri shifts will fall between 7am - 8pm, with majority of shifts finishing by 6pm.
• Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu.

Hybrid Working: 2 days per week in the office (First 6 weeks is 100% office based for training)

About the Opportunity:

Helping over a million business banking customers with their day-to-day needs has never been more important.

As a Service Centre Consultant, you'll initially join a 6-week induction with our friendly training and development team. You'll learn our processes and gain confidence.

We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.

As a key member of the Service Centre, you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.

If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.

Key Responsibilities:

• Engage with customers, demonstrating empathy and a strong desire to assist them.
• Supporting existing customers with a wide-range of queries relating to their accounts, statements and online banking
• Always delivering a high standard of service
• Ensuring all processes are followed correctly and documented accurately

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
• Able to handle a high number of varied calls every day
• Good attention to detail, with the ability to identify areas for improvement in the customer journey
• Strong communication skills, both verbal and written
• Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

• Flexible benefits to suit your lifestyle, such as discounted shopping
• Weekly pay
• 31 days annual leave per year
• Great access to shops and restaurants
• Prime location in Glasgow
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Hybrid working approach (once initial onsite training has been completed)
• Eye care scheme

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.