What Jobs are available for Hospitality in Gloucester?

Customer Service Administrator Quedgeley, Gloucester

Our client, a well-established and growing business within the technology sector, based in Quedgeley, Gloucester, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth.

Please note, this is a full onsite job. There's no hybrid and you must hold a full uk driving licence and have access to your own vehicle.

The successful Customer Service Administrator should have:

• Previous experience in a customer service, sales, or office-based role
• Strong communication and interpersonal skills, with excellent written grammar
• Good IT literacy and confidence using online systems
• The ability to work effectively under pressure and manage multiple tasks
• A proactive attitude, team spirit, and a sense of humour

In this role, the Customer Service Administrator will be responsible for:

• Answering customer service and sales calls, providing professional support and advice
• Responding promptly to customer emails and managing customer expectations
• Assisting with or generating quotes and processing payments
• Handling general customer queries and resolving issues efficiently
• Supporting the wider sales and customer service team with administrative tasks

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £27,000 plus a range of excellent benefits including casual dress, company pension, employee and store discounts free on-site parking, regular company events.

If you are a customer-focused, organised, and enthusiastic team player seeking your next challenge in a friendly and fast-paced environment, apply now to be considered for this exciting opportunity!

COM1

Job Title: Customer Service Support

Job Type: Permanent

Location: Gloucester

Salary: up to £29,000

Working Hours: Monday to Friday 8:30am – 5:00pm

Core Commercial are excited to be supporting a local business with a new Customer Service position.

The purpose of the role is to support the small and busy team with sales and customer service tasks. The successful individual needs to be flexible, hardworking, and happy to work at a rural location. It is essential to have your own transport and be committed to working within a small team.

Customer Service Advisor / Support Key Responsibilities:

• Answer the telephone, relay messages, take orders and answer queries
• Sales Calls / Customer contact
• Support the office during peak times with quotations and invoicing
• Administration of price lists and sales documentation

Customer Service Advisor / Support Secondary Responsibilities:

• Plan, create and deliver marketing campaigns across digital and print
• Promote the Company services and products on all social media platforms
• Maintain the Company website
• Ensuring the brochure content is up to date and order when necessary
• Mailshots via email and post

If you’re an experienced Customer Service professional , then click apply today!

Customer service and sales assistant

Are you tired of Hospitality and Bar Work?

Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?

Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant?

Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role?

The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies.

Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for.

Successful applicants can enjoy:

An Immediate Start in a fun and social environment

Great progression opportunities for ambitious candidates

National and International Travel Opportunities

A fantastic product coaching programme for sales advisors

Great uncapped weekly-earned commissions and fantastic incentives.

If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment.

Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary.

People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer Service Manager

Salary 30k dependent on skills and experience

Location office based daily Cheltenham GL50

Full time

What We Offer:

• Salary £30k/annum
• Company pension scheme
• Cycle to work scheme
• Health Care Cashplan
• 30 days holiday including bank holidays

Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.

About Us:

&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.

The Team You Will Be Leading:

&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.

The Role:

Customer Support Management

• Oversee day to day customer service across email, live chat, phone, and social channels.
• Lead, support, and mentor the customer service team, including onboarding, training, and performance management.
• Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.

Customer Experience & Continuous Improvement

• Review and optimise processes for handling queries, returns, exchanges, and complaints.
• Ensure all customer interactions align with brand tone of voice and values.
• Use customer feedback and data to identify and resolve pain points in the online experience.
• Collaborate with Operations to improve fulfilment and return workflows.

Cross-Functional Collaboration

• Work closely with Marketing to align on promotions, campaigns, and communications.
• Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).
• Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.

Reporting & Insights

• Monitor and report on customer service KPIs.
• Provide regular insights to leadership to inform product and operational strategy.
• Track customer sentiment and share trends to help shape brand decision-making.

Skills & Attributes

• Strong leadership and people management skills.
• Excellent written and verbal communication; customer-first mindset.
• Calm and solution-oriented under pressure.
• Highly organised, detail-driven, and process focused.
• Strong commercial awareness of online retail and fashion environments.

Your Experience:

• 3+ years’ experience managing customer service in fashion, retail, or e-commerce.
• Proven track record of leading a small-to-mid-sized team.
• Demonstrable success in improving customer satisfaction and optimising processes.
• Familiarity with Shopify e-commerce platforms
• Experience with HubSpot helpdesk/ticketing systems

If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.

&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.

We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you!

• Handling customer queries via phone, email, and live chat.
• Managing orders and liaising with clients.
• Preparing quotations and advising on suitable products.
• Investigating and resolving complaints and delivery queries.
• Updating and maintaining accurate service records.

• A recent graduate or someone seeking seasonal work in a busy office environment.
• Friendly, approachable, and confident when speaking with customers.
• Strong communicator with excellent listening skills.
• IT savvy with good numeracy skills.
• Resilient and able to handle challenging conversations.
• Flexible to work evenings and weekends during peak periods (particularly Christmas).
• Previous customer service experience (face-to-face or call centre) is beneficial but not essential.

Customer Service Administrator

Cirencester

Permanent

Up to £25,500

Customer Service Administrator required by prestigious client, based near Cirencester. The successful Customer Services Administrator will deliver outstanding customer service, resolving queries whilst maintaining compliance at all times.

Main Duties: Customer Service Administrator

• Answering telephone calls, resolving queries and maintaining accurate records.
• Carrying out a range of administration tasks.
• Onboarding of new customers whilst maintaining compliance to company and industry standards.
• Supporting the sales team with responding to enquiries from prospective customers.
• Maintaining accurate records.

The successful candidate will be able to demonstrate the following: Customer Service Administrator

• A background within a similar role, answering high volumes of calls.
• A confident communication style, able to relate to people at all levels.
• The ability to thrive in a fast paced environment.
• Highly organised, able to prioritise own workload.
• The ability to maintain client confidentiality.
• Strong administration and customer care skills.
• Fully competent with Microsoft Office.

What we can offer: Customer Service Administrator

• Enhanced Pension
• Additional leave for charity work
• Hybrid working opportunity

If you are already a Customer Service Administrator, Customer Services Assistant, Sales and support assistant you may also be suitable for this role.

Please contact Anna Hinton (phone number removed) (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Customer Service Assistant Vacancy

Our client, a well-established firm within the luxury goods industry, based in Pershore, has an exciting new opportunity for a Customer Service Assistant to join their team on a temporary basis for a seasonal contract to cover the Christmas peak.

The successful Customer Service Assistant should have:

• A love of working with people – customers are at the heart of everything our client does!
• Excellent communication skills (Previous customer service experience is advantageous but not essential)
• The ability to multitask and navigate multiple systems with ease
• Resilience to handle sensitive or challenging conversations with customers, and potential complaints
• Flexibility with working hours during the busy Christmas period, including some evenings and weekends

In this role, the Customer Service Assistant will be responsible for:

• Handling customer service queries via phone, email, and live chat
• Planning corporate orders and liaising with corporate clients
• Producing quotations and advising customers on suitable products
• Investigating and resolving customer complaints, as well as managing and resolving delivery queries
• Keeping accurate customer service records

Our client is offering the successful Customer Service Assistant a salary in the region of £12.21 an hour, plus holiday pay. This is a great opportunity to gain valuable customer service experience, build your professional skills, and work as part of a supportive team during our busiest and most exciting season. If you are a recent graduate or looking for seasonal administration work in a fast-paced environment apply now to discuss this opportunity further.

COM1

We have an exciting opportunity for a Customer Service Technician to join our 5 star team within Vistry Cotswolds, at sites across the region with head office in Cheltenham. As our Customer Service Technician, you will rectify defects reported by purchasers, these can be in carpentry, decorating, making good, mastic and general maintenance. Our directly employed maintenance operatives work closely with the office customer service team to provide excellent customer service and resolutions to issues that are common in new build homes.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Company van
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave 
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Educated to GSCE / GCE standard in Maths & English, and, or,
• BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
• City & Guilds in relevant trade
• Valid CSCS card
• Driving License
• Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
• Detailed understanding of NHBC customer handover requirements
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Multi-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)
• A general knowledge of construction
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Patience and calmness under pressure
• Excellent communications skills
• Good team working skills
• Willing to work extra to meet deadlines as and when the business needs require it

Desirable…

• NVQ levels 3 & 4 in customer services
• Be working towards or completed an ONC / HND in Construction
• Completed the Bovis Homes or other internal development programme
• Demonstrable career within the construction industry or hold relevant qualifications along with experience
• Relevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)
• Good understanding of building regulations and legal obligations

• Using weekly job sheets, plan diary and work schedule.
• Return all job sheets to Coordinators within 3 days.
• At all times carry Vistry identification when visiting customers.
• Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs.
• Support our site teams as needed.
• Act as a triage service for items reported.
• Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Customer Service Manager.
• Liaise with the purchasers as and when required.
• Ensure that all materials are available at the commencement of the jobs.
• Ensure that any problems or incomplete work are reported to the Customer Care Co-ordinator immediately.
• Inform the Customer Service Manager and Co-ordinator of any problems encountered or where a specialist contractor is required.
• Complete customer defects within a 28-day period or as soon as reasonable possible.
• Report defects not completed within 28 days to the Customer Service Manager / Director.
• When visiting a customer’s property, always conduct yourself in a professional and courteous manner.
• Always wear the correct uniform and PPE.
• Take every precaution to minimise disturbance and to protect the customers property at all times.
• Carry out work in a safe manner, being particularly aware of customers and any children that may be in the home during your visit.
• Ensure that any substances hazardous to health are used in accordance with COSHH assessments.
• Ensure that all electrical equipment is regularly tested.
• Ensure that the loading of vans is within the manufacturer’s safe working limits.
• Attend health and safety and other training courses as requested by the Company.
• Ensure you have read the Company’s health and safety policies and procedures observe them at all times.
• Report accidents or near misses immediately to your manager and record them in the accident book.
• Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
• Wear appropriate protective clothing on site at all times.
• Attend all health and safety training as required by the Company.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-TP1

• Location: Steepleton, Tetbury
• Hours : Part-time, 20 hours week (rota to be confirmed but to include some weekend working)
• Salary: £14,857 + enhanced benefits

We are Lifestory, a vibrant business who are proud to design, build, and create beautiful high-quality homes with a focus on independent later living for the over 60's, we have an exciting new opportunity for a Lifehost to join us on a part time basis at our beautiful Steepleton development in Tetbury.

About the role
Internally we call our Customer Service & Facilities Assistants 'Lifehosts' as it's a varied role that includes a mixture of face to face customer service as well as ensuring we are fully compliant with everything relating to the health & safety of our development.
There is no such thing as a typical day as a Lifehost but you could get involved with some or all of the following:

• General customer service and being the point of contact for our owners and tenants
• Regular checks including fire alarm testing, water flushing and emergency light testing
• Working alongside our internal teams including Sales, Development and Completions
• Facilitation of external contractors
• Ensuring that the Health & Safety requirements of each development are met
• Help with the move in process with our customers to ensure they have a great start within our developments
• Organise events and activities for our customers, creating a wonderful community
• Dealing with any emergencies quickly and calmly
• Build lasting relationships with our homeowners and their families

You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.
Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.

About you
We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.

• Professional and highly organised
• Proactive approach and can-do attitude
• In-person customer service experience
• Excellent communication skills
• Ability to use initiative
• Strong IT skills - knowledge of Google Workspace is advantage
• Experience of facilities/property with a knowledge of health & safety will be an advantage
• Please note this position is subject to an enhanced DBS check.

Our benefits & rewards
This is a part time role working 20 hours per week (hours to be agreed) on a rota which will include some weekend working, this will be discussed further at telephone screening but we do have some flexibility to suit the right candidate.

Employees also enjoy a wealth of benefits, including:

• Enhanced annual leave + holiday buying scheme
• Health cash plan
• Virtual GP
• Contributory pension scheme with additional employer contribution
• Discounts portal, GymFlex, Cycle2Work scheme and paid volunteering days
• Refer a friend scheme and access to internal opportunities

If you are looking for a varied, rewarding role and have the skills and experience we are looking for then apply today, we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.