What Jobs are available for Hospitality in Godalming?

We’re excited to be opening a brand-new restaurant at Botanical Place, West Byfleet - and we’re looking for passionate, dedicated Hospitality Assistants to join our team. This is a fantastic opportunity to be part of something new, delivering outstanding service in a vibrant and welcoming dining environment open to the public. This is a part time role - 10 hours per week.

What You’ll Do

• Greet guests warmly and create a positive first impression
• Assist with seating and provide menus
• Take food and drink orders accurately and efficiently
• Serve meals and beverages in a professional and friendly manner
• Accommodate dietary requirements and guest preferences
• Clear and reset tables quickly between services
• Work closely with the kitchen and colleagues to ensure smooth service
• Handle concerns and special requests with professionalism
• Maintain high standards of cleanliness and hygiene

About You

• Previous hospitality or customer service experience (preferred)
• Excellent communication and people skills
• Friendly, approachable, and calm under pressure
• Team player with strong attention to detail
• Flexible with working hours, including evenings and weekends

What We Offer

• Pension scheme
• Enhanced annual leave, including birthday leave
• Volunteering and wellbeing days
• Staff rewards and recognition schemes
• The chance to be part of a brand-new restaurant launch
• A warm, supportive team environment

If you’re enthusiastic about hospitality and excited to help launch our new restaurant at Botanical Place, West Byfleet, we’d love to hear from you!

• Develop and manage event concepts from initial brief to successful execution.
• Liaise directly with clients to understand their requirements, preferences, and objectives.
• Create detailed event plans, including timelines, logistics, staffing, and contingency plans.
• Manage event budgets effectively, ensuring financial targets are met and profitability is maximized.
• Source and negotiate with vendors, suppliers, and entertainment providers.
• Oversee on-site event operations, ensuring smooth execution and guest satisfaction.
• Manage event staff, including catering teams, technical crews, and volunteers.
• Ensure compliance with health, safety, and licensing regulations for all events.
• Conduct post-event evaluations, gathering feedback and reporting on key performance indicators.
• Build and maintain strong relationships with clients, venue partners, and stakeholders.
• Stay abreast of industry trends and innovations in event planning and hospitality.
• Manage multiple events simultaneously, prioritizing tasks and deadlines effectively.

• Develop and implement strategic operational plans to enhance service quality and profitability.
• Oversee budgeting, cost control, and revenue generation for all managed properties.
• Lead and mentor remote and on-site management teams.
• Ensure adherence to quality standards, safety regulations, and guest satisfaction metrics.
• Analyze operational data and performance metrics to identify areas for improvement.
• Implement best practices in hospitality management and customer service.
• Foster a collaborative and high-performing work environment.
• Manage relationships with key suppliers and stakeholders.
• Drive innovation in service delivery and operational processes.
• Conduct regular virtual performance assessments and provide constructive feedback.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Proven track record of success in managing multiple sites or a large-scale operation.
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen and P&L management experience.
• Proficiency in hospitality management software and remote collaboration tools.
• Demonstrated ability to drive operational efficiency and guest satisfaction.
• Excellent problem-solving and decision-making abilities.
• Adaptability and resilience in a fast-paced, remote work setting.

• Oversee the day-to-day operations of designated hospitality venues, ensuring smooth and efficient service delivery.
• Develop and implement strategic operational plans to improve efficiency, profitability, and guest satisfaction.
• Manage and lead teams of hospitality staff, including setting performance standards, providing training, and conducting performance reviews.
• Control operational budgets, including labor costs, inventory management, and supplier procurement, to achieve financial targets.
• Ensure all venues adhere to health, safety, and hygiene regulations, as well as licensing requirements.
• Enhance the guest experience by implementing service standards and addressing customer feedback proactively.
• Collaborate with marketing and sales teams to develop and execute promotions and events.
• Manage relationships with third-party suppliers and vendors to ensure quality and cost-effectiveness.
• Identify opportunities for operational improvements and implement best practices.
• Conduct regular site inspections and audits to maintain high standards across all venues.
• Develop and implement staffing schedules to ensure adequate coverage while managing labor costs.
• Foster a positive and motivated work environment for all staff.
• Stay abreast of industry trends and innovations within hospitality and tourism.
• Prepare detailed operational reports for senior management.

• A minimum of 5-7 years of progressive experience in hospitality management, with a strong focus on operations.
• Demonstrated success in managing multiple hospitality units or large-scale operations.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong financial acumen and experience in budget management and P&L analysis.
• In-depth knowledge of hospitality best practices, service standards, and relevant regulations.
• Excellent problem-solving, decision-making, and communication skills.
• Proficiency in hospitality management software and systems.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
• A customer-centric approach with a passion for delivering exceptional guest experiences.
• Flexibility to work varied hours, including evenings and weekends, as required.

• Design and implement comprehensive guest experience strategies and programs that align with the brand's vision and values.
• Monitor guest feedback through various channels (surveys, online reviews, social media) and identify areas for improvement.
• Develop and train remote teams on service standards, customer engagement techniques, and problem resolution.
• Create engaging content and initiatives to foster guest loyalty and repeat business.
• Collaborate with marketing and operations teams to ensure a consistent and high-quality brand experience across all touchpoints.
• Analyse customer data to gain insights into guest preferences and behaviour, informing strategic decisions.
• Manage online reputation and actively engage with guests on review platforms.
• Develop and manage the budget for guest experience initiatives.
• Stay abreast of industry trends and best practices in customer experience management and hospitality innovation.
• Act as a brand ambassador, championing the importance of exceptional guest service throughout the organisation.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, with a strong focus on guest relations, customer experience, or service delivery.
• Proven track record of developing and implementing successful customer experience strategies.
• Excellent understanding of the hospitality industry and customer service principles.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Exceptional communication, interpersonal, and presentation skills, with the ability to connect with diverse audiences remotely.
• Proficiency in using CRM systems, guest feedback platforms, and digital communication tools.
• Creative thinker with a passion for innovation and service excellence.
• Highly organized, self-motivated, and able to manage multiple priorities effectively in a remote setting.
• Ability to travel occasionally for site visits or key meetings as required.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 10+ years of progressive experience in hospitality operations management, with significant experience in senior leadership roles.
• Proven ability to manage multiple properties and diverse teams effectively.
• Strong understanding of hotel operations, F&B, and customer service principles.
• Excellent financial acumen, including budgeting and P&L management.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to drive operational improvements and achieve performance targets.
• Proficiency in hospitality management software and remote collaboration tools.
• A passion for delivering exceptional guest experiences.