80 Hospitality jobs in Hampshire

Hospitality Sales Executive

Competitive Salary + Benefits

Newbury Racecourse is an award-winning sporting venue with a multi-functional site playing host to c. 30 racedays per year, plus a wide range of other exciting non-racing events including: concerts, weddings, conferences, on-site hotel and our award-winning Rocking Horse Nursery.

We are seeking a Hospitality Sales Executive to join our friendly Sales Team and assist in the day-to-day sales activity for boxes and dining to maximise revenue and deliver raceday targets.

The successful candidate in this role will;

• Proactively represent Newbury Racecourse racing business to potential and existing clients
• Respond to and convert incoming enquiries for raceday hospitality boxes & restaurants
• Manage existing accounts and grow their potential
• Proactively generate new leads to build and enhance the existing customer portfolio
• Prepare detailed and accurate proposals
• Produce contract documents and invoices in a timely manner
• Ensure the booking system is updated in real time to allow for accurate sales forecasting
• On racedays meet and greet, troubleshoot and liaise with customers to deliver an exceptional
• customer experience
• Play an integral part in the coordination and delivery of box and dining products by forming a close working relationship with the catering team, ensuring customers’ expectations are exceeded
• Organise sales visits (external and internal)

You will be able to demonstrate:

• Previous experience in a sales environment, preferably with a mix of new business and proactive account management
• Prior experience within the hospitality or sports industries would be advantageous
• Exceptional communication and negotiation skills combined with a flair for customer interaction
• Motivation and enthusiasm, for both the position and the Racecourse
• Excellent organisational and administrative skills
• A positive, proactive attitude

In return we offer a competitive salary and attractive benefits scheme including;

• 25 days holiday per year + Bank Holidays + days in lieu for weekend racedays worked
• Free annual membership to the Racecourse
• Reduced rate childcare at the Rocking Horse Nursery on-site
• Contributory pension scheme matched up to 5%
• Private healthcare scheme
• Life assurance scheme
• Discounted Health Club membership
• Excellent opportunities for training and career growth.

To apply please email your CV and covering letter including remuneration details to Hugh Nickerson at Conundrum Consulting Ltd.

All direct and third party responses will be forwarded to Conundrum.

Newbury Racecourse is an equal opportunities employer. We are committed to diversity and inclusion and welcome applications from talented candidates, regardless of background or personal characteristics.

• Develop and implement comprehensive marketing strategies for the hospitality group.
• Manage digital marketing channels including SEO, SEM, social media, and email marketing.
• Create and oversee the production of engaging marketing content (website copy, blog posts, visual assets).
• Manage online reputation and customer reviews.
• Develop and execute PR campaigns to enhance brand awareness.
• Analyze marketing campaign performance and provide actionable insights.
• Manage the marketing budget effectively.
• Collaborate with property managers and sales teams to align marketing efforts.
• Identify new marketing opportunities and industry trends.
• Ensure brand consistency across all marketing materials and platforms.

• Bachelor's degree in Marketing, Communications, Hospitality Management, or a related field.
• Minimum of 5 years of experience in marketing, with a significant focus on the hospitality or tourism sector.
• Proven experience in developing and executing successful digital marketing campaigns.
• Strong understanding of SEO, SEM, social media marketing, and content creation.
• Excellent written and verbal communication skills.
• Experience with marketing automation platforms and CRM systems.
• Strong analytical skills and ability to interpret marketing data.
• Creative thinker with a passion for the hospitality industry.
• Ability to work independently and manage multiple projects remotely.

• Plan, coordinate, and execute a wide range of events from conception to completion.
• Liaise with clients to understand requirements and deliver bespoke event solutions.
• Develop detailed event budgets and manage them effectively.
• Source and manage vendors, suppliers, and venue relationships.
• Oversee all logistical aspects of events, including catering, staffing, and AV.
• Ensure exceptional guest experiences and client satisfaction.
• Troubleshoot and resolve any issues that arise during event planning or execution.
• Conduct post-event evaluations and gather feedback for continuous improvement.
• Collaborate with marketing and sales teams to promote event services.
• Maintain up-to-date knowledge of industry trends and best practices.

• Proven experience as an Event Manager, with a strong portfolio of successful events managed.
• Extensive knowledge of the hospitality and events industry.
• Exceptional organizational, time management, and multitasking skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficiency in event management software and tools.
• Ability to manage budgets and control costs effectively.
• Experience working in a remote-first environment and proficiency with digital collaboration tools.
• Strong problem-solving skills and the ability to think on your feet.
• A passion for creating memorable experiences.

• Develop and implement operational strategies to improve service quality, guest satisfaction, and profitability.
• Establish and maintain high standards for service delivery, cleanliness, and overall guest experience.
• Oversee the remote management of property operations, including front desk, housekeeping, food & beverage, and maintenance.
• Develop and manage operational budgets, ensuring cost control and financial performance.
• Implement and monitor key performance indicators (KPIs) across all operational areas.
• Recruit, train, and manage remote operational staff, fostering a culture of excellence and continuous improvement.
• Utilize technology and communication platforms to effectively supervise and engage with on-site teams.
• Conduct virtual site inspections and performance reviews to ensure adherence to standards.
• Develop and execute marketing and sales strategies in collaboration with the marketing team.
• Ensure compliance with all relevant health, safety, and licensing regulations.
• Manage supplier relationships and negotiate contracts for operational supplies and services.
• Analyze operational data to identify trends, challenges, and opportunities for improvement.
• Develop contingency plans to address potential operational disruptions.
• Stay abreast of industry trends and best practices in hospitality management.
• Serve as a key liaison between remote teams and senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record of success.
• Demonstrated ability to manage multiple properties or diverse operational units remotely.
• Strong understanding of hotel/restaurant operations, including revenue management, F&B, and guest services.
• Excellent leadership, team-building, and motivational skills.
• Proficiency in using hotel management software (PMS), POS systems, and virtual collaboration tools.
• Exceptional communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
• Experience in financial management, budgeting, and P&L responsibility.
• Ability to work autonomously and manage time effectively in a remote environment.
• Knowledge of relevant health and safety regulations is essential.
• Passion for delivering outstanding guest experiences.

• Coordinating daily operations for various hospitality venues and services, ensuring smooth execution and guest satisfaction.
• Managing reservation systems, scheduling, and staff allocation remotely.
• Communicating effectively with guests, providing information, addressing inquiries, and resolving issues in a timely and professional manner.
• Liaising with on-site teams, vendors, and suppliers to ensure service delivery standards are met.
• Overseeing inventory management and procurement processes for supplies and amenities.
• Developing and implementing operational procedures to enhance efficiency and guest experience.
• Maintaining accurate operational records and generating performance reports.
• Assisting with the onboarding and training of new remote and on-site staff.
• Proactively identifying potential operational challenges and implementing preventative measures.
• Contributing to the continuous improvement of hospitality services and operational strategies.

• Developing and implementing operational strategies to enhance guest satisfaction, service quality, and revenue generation.
• Creating and overseeing the execution of service standards and best practices across all hospitality venues.
• Managing and motivating remote teams, including providing guidance on performance, training, and development.
• Conducting remote performance reviews and audits of operations, identifying areas for improvement and implementing corrective actions.
• Overseeing budget management for assigned operational areas, including cost control and resource optimization.
• Developing and delivering training programs for staff on service excellence, operational procedures, and brand standards.
• Collaborating with marketing and sales teams to develop and execute strategies that drive customer engagement and loyalty.
• Analyzing operational data and guest feedback to identify trends and opportunities for improvement.
• Ensuring compliance with health, safety, and hygiene regulations across all operations.
• Managing relationships with key suppliers and vendors, negotiating favourable terms and ensuring timely delivery of goods and services.
• Utilizing technology and digital platforms to streamline operations, enhance communication, and improve guest experiences.
• Staying abreast of industry trends and innovations to maintain a competitive edge.
• Reporting on operational performance, key metrics, and strategic initiatives to senior management.

• Developing and implementing operational strategies to enhance service quality, efficiency, and profitability.
• Overseeing day-to-day operations, ensuring adherence to company standards and procedures.
• Managing and leading remote teams, providing guidance, support, and performance feedback.
• Implementing and monitoring key performance indicators (KPIs) for all operational areas.
• Managing budgets, controlling costs, and identifying opportunities for operational savings.
• Ensuring compliance with health, safety, and hygiene regulations.
• Developing and executing training programs for operational staff to foster continuous improvement.
• Collaborating with department heads (e.g., F&B, Events, Front Office) to ensure seamless service delivery.
• Handling escalated guest complaints and resolving issues to ensure customer satisfaction.
• Identifying and implementing new technologies and processes to improve operational efficiency.
• Conducting regular operational reviews and generating performance reports for senior management.