967 Hospitality jobs in Kirkham
Hospitality Manager
Posted 413 days ago
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Job Description
If you are a motivated hospitality professional, with a knack for business development, this could be the perfect career move for you.
Our client is a premier hospitality provider located in the heart of Preston. They are dedicated to offering exceptional guest experiences and high-quality accommodation. They pride themselves on their personalised service and commitment to excellence. The business is seeking a dynamic and experienced Guest Manager with a strong background in hospitality and business development to join their team.
The Guest Manager, ideally with Business Development Experience, will play a critical role in enhancing guest satisfaction and driving direct bookings. This position requires a strategic thinker with a passion for hospitality and a proven track record in business development. The ideal candidate will be responsible for managing guest relations, improving guest experience, and developing strategies to increase direct bookings.
Your new job Guest Relations Management: – Oversee all aspects of guest experience from pre-arrival to post-departure.– Ensure high levels of guest satisfaction and address any concerns or complaints promptly.– Foster a welcoming and positive environment for all guests.– Implement and maintain guest feedback systems to improve service quality continuously. Business Development: – Develop and execute strategies to increase direct bookings through various channels including the company website, social media, and email marketing.– Identify and establish partnerships with travel agents, corporate clients, and other potential business partners.– Analyze market trends and competitor strategies to identify opportunities for growth.– Collaborate with the marketing team to create targeted campaigns and promotions to attract new guests and retain existing ones. Operational Excellence: – Monitor and manage the day-to-day operations to ensure seamless guest experiences.– Train and mentor staff to uphold the highest standards of customer service.– Implement and refine standard operating procedures to enhance efficiency and guest satisfaction.– Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met promptly and effectively. Financial Management: – Manage budgets related to guest services and business development initiatives.– Track and report on key performance indicators related to guest satisfaction and booking rates.– Optimize pricing strategies to maximize revenue and occupancy rates. Innovation and Improvement: – Stay up-to-date with industry trends and best practices.– Continuously seek ways to innovate and improve the guest experience.– Introduce new services and amenities based on guest feedback and market demand. Requirements– Ideally a degree in Hospitality Management, Business Administration, or a related field.– Minimum of 3-5 years of experience in a guest management role with a focus on business development.– Proven track record of increasing direct bookings and enhancing guest experience.– Strong leadership and team management skills.– Excellent communication and interpersonal skills.– Ability to analyze data and use insights to drive business decisions.– Proficiency in hotel management software and other relevant tools.Benefits – £30,000 per year plus benefits package.– Opportunity to work in a dynamic and growing company.– Collaborative and supportive work environment.– Chance to have a significant impact on guest experience and business growth.To apply for this job, you must already have the legal right to live permanently and work in the UK. We do not offer visa sponsorships and we are unable to provide immigration advice.
Lecturer in Hospitality
Posted today
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Lecturer in Hospitality
£27,185 - £41,014 per annum pro rata
Contractual hours 22.2
We are looking for a Lecturer in Hospitality to teach across a range of Hospitality courses at a variety of levels and fulfill the role of a personal tutor. You will also be expected to share in the development and progress of the curriculum in the Centre and to assist in building links with relevant employers. You may be required to act as course leader on programmes within Hospitality.
What we are looking for
You should possess a relevant level 3 qualification or the professional equivalent in a Hospitality related subject and experience of working in Hospitality. You should also have a recognised teaching qualification as well as Level 2 qualifications in English and Maths (or be willing to work towards these qualifications). You should also have experience of delivering qualifications on Hospitality courses and of working within the 16-19 age group.
What makes Blackburn College an Employer of choice?
You'll have access to a wide range of benefits and support, including, but not limited to:
- Employee Assistance Programme with a 24/7/365 helpline for advice and support
- Regular Staff Physical Activity Sessions and reduced-price gym membership
- Cycle to Work Scheme
- Discounted Bus Travel with the Transdev Commuter Club
- Family-friendly policies
- Free eye tests and contribution to VDU-use-only glasses
- Several food outlets with a variety of menu choices
- A full range of discounted professional Hair & Beauty services provided by the Academy Salon
- Professional bakery offering a variety of fresh breads, cakes, and ready meals
Blackburn College values diversity and is committed to create a diverse workforce. Blackburn College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Appointments are subject to a variety of pre-employment checks, including satisfactory references, medical clearance, and an enhanced DBS check.
Lecturer in Hospitality
Posted today
Job Viewed
Job Description
Lecturer in Hospitality
£27,185 - £41,014 per annum pro rata
Contractual hours 22.2
We are looking for a Lecturer in Hospitality to teach across a range of Hospitality courses at a variety of levels and fulfill the role of a personal tutor. You will also be expected to share in the development and progress of the curriculum in the Centre and to assist in building links with relevant employers. You may be required to act as course leader on programmes within Hospitality.
What we are looking for
You should possess a relevant level 3 qualification or the professional equivalent in a Hospitality related subject and experience of working in Hospitality. You should also have a recognised teaching qualification as well as Level 2 qualifications in English and Maths (or be willing to work towards these qualifications). You should also have experience of delivering qualifications on Hospitality courses and of working within the 16-19 age group.
What makes Blackburn College an Employer of choice?
You'll have access to a wide range of benefits and support, including, but not limited to:
- Employee Assistance Programme with a 24/7/365 helpline for advice and support
- Regular Staff Physical Activity Sessions and reduced-price gym membership
- Cycle to Work Scheme
- Discounted Bus Travel with the Transdev Commuter Club
- Family-friendly policies
- Free eye tests and contribution to VDU-use-only glasses
- Several food outlets with a variety of menu choices
- A full range of discounted professional Hair & Beauty services provided by the Academy Salon
- Professional bakery offering a variety of fresh breads, cakes, and ready meals
Blackburn College values diversity and is committed to create a diverse workforce. Blackburn College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Appointments are subject to a variety of pre-employment checks, including satisfactory references, medical clearance, and an enhanced DBS check.
Customer Service
Posted today
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Job Description
Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: 14.00 per hour & Ethical upselling rewards-up to 6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)
About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.
You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.
Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities
Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre
Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service
Posted 18 days ago
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Job Description
This role could genuinely change your Mondays.
You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.
And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.
Sound familiar? Keep reading.
What You'll Be Doing
You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.
That means:
Talking to customers, getting to know what they need, and guiding them through the whole journey
Booking coaches, accommodation, excursions and experiences that fit their plans
Helping teachers and trip leaders feel fully supported and confident
Managing multiple trips at once - keeping timelines tight and details accurate
Solving any hiccups with patience and professionalism, and always with a smile (even over email)
You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills , not your tech skills, that will make the difference here.
Why People Love It Here
This isn't your average office job - and the team isn't your average bunch either.
Hybrid working - up to 3 days a week from home (after probation)
Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life
Pay progression - starting at 25,350 , rising to nearly 29k + commission after 3 years based on performance
Bonuses - for successfully delivered tours (after qualifying period)
Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)
Extra birthday day off
Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself
Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed
Who This Role Is For
You don't need to come from travel - but if you've worked in customer service , hospitality, education or retail, you could be a brilliant fit.
You'll need to be:
A great communicator (phone, email and in person)
Detail-focused and comfortable managing lots of moving parts
Positive and calm under pressure
Confident juggling priorities without dropping the ball
Naturally helpful and happy to go the extra mile
What Happens Next
You don't need the perfect CV - just send me what you've got
On behalf of my client, I look forward to hearing from you.
INDEP
Customer Service Expert
Posted today
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Job Description
Job role: Customer Service Expert
Location : Work from home (MUST live in Scotland)
Hours: 37.5 hours a week- 10am – 7pm Monday-Sunday (must be fully flexible)
Start date: November 2025
Salary: Real Living Wage
A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!
Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail
The job itself:
The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.
You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.
Experience
- Proven experience in a Contact Centre environment.
- Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
- Proven experience of working in a high-quality measured role.
- Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
- Proven ability to pay close attention to detail.
- Proven ability to use initiative as well as work as part of a team.
- Proven ability to be able to consistently meet set targets
Attributes we would love for you to have! (even if you do say so yourself.)
- Excellent verbal communications skills
- Excellent written communication skills
- Excellent ability to adapt communication style/method to best suit the audience
- Organised and methodical, with an eye for detail.
- Computer literacy is essential including MS Word, Excel and E-mail.
- Ability to work to tight deadlines.
- Proven experience of being able to handle high pressure situations
- Ability to relate to others in a positive manner and build strong working relationships.
- Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
If this sounds like it could be your next stop. Apply and start your journey!
DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.
Customer Service Advisor
Posted today
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Job Description
Your new company
I'm seeking a confident and organised Customer Service Advisor to join a busy transport coordination team on a temporary basis for up to 3 months. This is a fantastic opportunity for someone with strong communication skills and a proactive attitude to support a fast-paced office environment.
Your new role
You'll be responsible for handling inbound and outbound calls for managed account clients, coordinating bookings, and ensuring smooth communication between clients and drivers. You'll also manage booking requests via Outlook inbox and support overflow calls from consumer clients during peak times.
- Answer incoming calls and make outbound calls to manage client bookings
- Coordinate and confirm transport arrangements for account clients
- Monitor and respond to booking requests via Outlook inbox
- Handle overflow calls from consumer clients with professionalism and efficiency
- Maintain accurate records and ensure timely updates to booking systems
- Collaborate with internal teams to resolve queries and ensure service delivery
What you'll need to succeed
- Previous experience in customer service or call handling
- Strong organisational and multitasking skills
- Confident communicator with a friendly and professional manner
- Comfortable using Outlook and other booking systems
- Ability to work independently and as part of a team
- Must be available to start immediately
What you'll get in return
- Fully office-based role
- Initial 1-2 days of training in the Liverpool office
- Main base in Birkenhead office
- Free on-site parking available
- Monday to Friday
- 7:30am - 3:30pm
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Your new company
I'm seeking a confident and organised Customer Service Advisor to join a busy transport coordination team on a temporary basis for up to 3 months. This is a fantastic opportunity for someone with strong communication skills and a proactive attitude to support a fast-paced office environment.
Your new role
You'll be responsible for handling inbound and outbound calls for managed account clients, coordinating bookings, and ensuring smooth communication between clients and drivers. You'll also manage booking requests via Outlook inbox and support overflow calls from consumer clients during peak times.
- Answer incoming calls and make outbound calls to manage client bookings
- Coordinate and confirm transport arrangements for account clients
- Monitor and respond to booking requests via Outlook inbox
- Handle overflow calls from consumer clients with professionalism and efficiency
- Maintain accurate records and ensure timely updates to booking systems
- Collaborate with internal teams to resolve queries and ensure service delivery
What you'll need to succeed
- Previous experience in customer service or call handling
- Strong organisational and multitasking skills
- Confident communicator with a friendly and professional manner
- Comfortable using Outlook and other booking systems
- Ability to work independently and as part of a team
- Must be able to start immediately
What you'll get in return
- Fully office-based role
- Initial 1-2 days of training in the Liverpool office
- Main base in Birkenhead office
- Free on-site parking available
- Monday to Friday
- 10:30am - 18:30pm
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Scheduler
Posted today
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Job Description
The Customer Service Scheduler role in the energy & natural resources industry requires exceptional organisational skills to coordinate and manage service schedules effectively. This temporary position in Preston is perfect for someone who thrives in a fast-paced, customer-focused environment.
Client Details
This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.
Description
- Manage and coordinate service schedules efficiently to meet customer requirements.
- Communicate with customers to confirm service appointments and address any scheduling queries.
- Collaborate with internal teams to ensure smooth scheduling and resource allocation.
- Track and update scheduling information in the system accurately and in a timely manner.
- Resolve scheduling conflicts and escalate issues when necessary.
- Provide outstanding customer service while handling enquiries professionally.
- Maintain clear and effective communication with field teams to ensure service delivery.
- Contribute to process improvements and suggest ways to enhance scheduling efficiency.
Profile
A successful Customer Service Scheduler should have:
- Previous experience in a scheduling, coordination, or customer service role.
- Strong organisational and time management skills.
- Excellent communication abilities, both written and verbal.
- Proficiency in using scheduling software or similar tools.
- Problem-solving skills with a proactive approach to challenges.
- A positive attitude and a commitment to delivering exceptional customer service.
- Can commit to an initial temporary based opportunity.
Job Offer
- Temp to perm opportunity.
- Competitive hourly rate & weekly pay.
- Free on-site parking.
Customer Service Coordinator
Posted 3 days ago
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Job Description
The Customer Service Coordinator role in Preston involves supporting customers within the Energy & Natural Resources industry by providing excellent service and resolving queries efficiently. This temporary position requires a detail-oriented individual who thrives in a fast-paced environment.
Client Details
Our client is known for its commitment to delivering high-quality service and maintaining strong relationships with its customer base.
Description
- Handle incoming customer enquiries via phone and email, ensuring prompt resolution.
- Maintain accurate customer records and update internal systems as needed.
- Collaborate with internal teams to resolve customer issues effectively.
- Monitor and track customer service requests to ensure timely follow-up.
- Provide clear and concise information to customers regarding services and procedures.
- Assist in identifying areas for process improvements within the customer service department.
- Prepare and deliver regular updates on customer service metrics to the team lead.
- Support the on-boarding process for new customers by providing necessary guidance and materials.
Profile
A successful Customer Support Coordinator should have:
- Previous experience in a customer service or coordination role, ideally within a similar industry.
- Strong communication skills, both written and verbal.
- SAP experience would be beneficial, but not essential
- Proficiency in using customer relationship management (CRM) software or similar tools.
- Ability to manage multiple tasks and prioritise effectively under pressure.
- Problem-solving skills with a customer-focused approach.
- Can commit to a 2/3 month temporary role.
Job Offer
In return, our client can offer:
- Temp to perm opportunity.
- Free on-site parking.
- Weekly pay & competitive pay rate.
- A chance to join a leading business.