What Jobs are available for Hospitality in Laleham?

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

We welcome applications from individuals based within a commutable distance to our Weybridge, Surrey offices.

Key Responsibilities:

Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers. An Account Executive will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. A flexible approach is required as services may be subject to change. Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department through:

Order and enquiry handling:

• Within set SLA’s, and referencing the relevant internal reference instructions, process customer orders and enquiries accurately, efficiently in full through to completion to deliver the right drug, to the right patient, at the right time
• Adhere to set regulatory, legislative, and compliance-based SOP’s whilst handling customer data and in accordance with Clinigen processes
• Process quotations and product sourcing enquiries in line with training and reference documents for respective regions
• Keep up to date with Standard Operating Procedures to ensure order and enquiry handling compliance
• Log any compliance-based enquiries in the Quality system as per SOP (excursion of stock, complaints, non-conformances etc.)
• Develop relationships with our customers to deal with enquiries first time and in full, where possible. Soft skill communication is clear and apparent at all times

Training and Process:

• Complete an ‘onboarding’ training program specific to your Customer Services role and upon further experience, assist to deliver this training to new starters
• Ensure familiarisation and confidence in using all systems and processes within the Customer Services department in line with our departmental training hub and reference documents
• Input in improving customer experience by communicating any process constraints or improvement activity ideas
• Expectation to attend all compliance-based refresher training programs set by the Training Manager
• Provide constructive feedback to Clinigen using the Peakon system to showcase our expertise and to help be the voice of our customers
• Comply with all internal practices and SOPs. Customer Service authored SOPs should be well known
• Strive to achieve personal objectives set by line manager and relevant departmental KPIs and attend regular check ins with your line manager to record these in the company appraisal portal
• Develop and maintain an understanding of all relevant Clinigen and client products to support our customer needs
• Familiarise yourself with internal colleagues’ processes to ensure a collaborative nature in our exchanges

Customer Relationship & Support:

• Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
• Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer’s needs
• Make outbound calls to our customers to support strategic projects or for a business requirement
• Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
• Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity
• Collaborate with internal Clinigen Teams to ensure the customers account is compliant and created according to their needs i.e., online access
• Develop and maintain effective long-term working relationships with all internal customers and support functions within the business to aid customer management
• Ability to communicate and engage with a high level of professionalism and flexibility to adapt to our customers demands as per language and cultural requirement
• Support the customer needs in line with departmental KPIs
• When appropriate, promote Clinigen Direct and encourage customers to process their own orders through the digital platformEnsure that complaints and non-conformances are captured in line with our SOP’s and corrective actions are
• implemented promptly to ensure customer relationship is maintained. Awareness to escalate when required.
• Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
• Potential experience in a Customs environment.

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

Job Opportunity: Hospitality Trainer (Contract)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
Do you love the hospitality industry but would prefer to have weekends off? Would you like to work on projects which means you are still in the industry every day but working 8 hour shifts on some of the biggest hospitality tech projects in the UK? We're looking for an experienced Hospitality individuals to support a nationwide training rollout on new hospitality systems.

Contract Dates : 3rd November 2025 - Mid February 2026
Training : 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
Shift Pattern : 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
Travel : Extensive UK travel required, including regular overnight stays
Responsibilities

• Deliver engaging training sessions on new EPOS systems
• Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
• Ensure staff and management are confident using the new systems

About You:

• Previously worked in hotels, pubs or restaurants as an assistant manager, bar person or waiter/waitress
• Passionate about training

• Professional, approachable, and customer-focused
• Experience with Aztec systems (desirable)
• Strong interpersonal skills and ability to build rapport
• Full UK driving licence and reliable vehicle (MOT and business insurance required)

Rates & Benefits

• Day Rate: Variable based on experience, no weekend working
• Travel Days: 60 per day (subject to travel policy)
• Mileage: 25ppm
• Accommodation: Hotels arranged in advance, with meal allowance
• Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
• Contract Type: Outside IR35 (via umbrella or Ltd company)
• Equipment: Candidates must provide their own laptop and phone

Please click apply if interested!

Job Opportunity: Hospitality Trainer (Contract)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
Do you love the hospitality industry but would prefer to have weekends off? Would you like to work on projects which means you are still in the industry every day but working 8 hour shifts on some of the biggest hospitality tech projects in the UK? We're looking for an experienced Hospitality individuals to support a nationwide training rollout on new hospitality systems.

Contract Dates : 3rd November 2025 - Mid February 2026
Training : 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
Shift Pattern : 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
Travel : Extensive UK travel required, including regular overnight stays
Responsibilities

• Deliver engaging training sessions on new EPOS systems
• Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
• Ensure staff and management are confident using the new systems

About You:

• Previously worked in hotels, pubs or restaurants as an assistant manager, bar person or waiter/waitress
• Passionate about training

• Professional, approachable, and customer-focused
• Experience with Aztec systems (desirable)
• Strong interpersonal skills and ability to build rapport
• Full UK driving licence and reliable vehicle (MOT and business insurance required)

Rates & Benefits

• Day Rate: Variable based on experience, no weekend working
• Travel Days: 60 per day (subject to travel policy)
• Mileage: 25ppm
• Accommodation: Hotels arranged in advance, with meal allowance
• Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
• Contract Type: Outside IR35 (via umbrella or Ltd company)
• Equipment: Candidates must provide their own laptop and phone

Please click apply if interested!

Hospitality Host (Temporary)
13.00 per hour

Office-Based - Various Shifts, Monday-Saturday (8am-6pm)

A prestigious car showroom in Chiswick is seeking a professional and enthusiastic Temporary Hospitality Host to deliver a first-class experience for clients and visitors.

Key Responsibilities:

• Warmly welcoming and assisting all guests and visitors with confidence and professionalism
• Preparing and serving refreshments (tea, coffee, water, etc.)
• Maintaining showroom presentation, including light housekeeping (emptying the dishwasher, ensuring tidiness)
• Flexibility to work Saturdays as required

About You:

• Previous experience in a host, or front-of-house role is desirable
• Professional, confident, and customer-focused
• Reliable, well-presented, and able to work in a fast-paced environment
• Available immediately for temporary shifts

If you're a proactive and personable hospitality host who takes pride in delivering outstanding service, we'd love to hear from you.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

We're excited to be opening a brand-new restaurant at Botanical Place, West Byfleet - and we're looking for passionate, dedicated Hospitality Assistants to join our team. This is a fantastic opportunity to be part of something new, delivering outstanding service in a vibrant and welcoming dining environment open to the public. This is a part time role - 10 hours per week.

What You'll Do

• Greet guests warmly and create a positive first impression
• Assist with seating and provide menus
• Take food and drink orders accurately and efficiently
• Serve meals and beverages in a professional and friendly manner
• Accommodate dietary requirements and guest preferences
• Clear and reset tables quickly between services
• Work closely with the kitchen and colleagues to ensure smooth service
• Handle concerns and special requests with professionalism
• Maintain high standards of cleanliness and hygiene

About You

• Previous hospitality or customer service experience (preferred)
• Excellent communication and people skills
• Friendly, approachable, and calm under pressure
• Team player with strong attention to detail
• Flexible with working hours, including evenings and weekends

What We Offer

• Pension scheme
• Enhanced annual leave, including birthday leave
• Volunteering and wellbeing days
• Staff rewards and recognition schemes
• The chance to be part of a brand-new restaurant launch
• A warm, supportive team environment

If you're enthusiastic about hospitality and excited to help launch our new restaurant at Botanical Place, West Byfleet, we'd love to hear from you

We’re excited to be opening a brand-new restaurant at Botanical Place, West Byfleet - and we’re looking for passionate, dedicated Hospitality Assistants to join our team. This is a fantastic opportunity to be part of something new, delivering outstanding service in a vibrant and welcoming dining environment open to the public. This is a part time role - 10 hours per week.

What You’ll Do

• Greet guests warmly and create a positive first impression
• Assist with seating and provide menus
• Take food and drink orders accurately and efficiently
• Serve meals and beverages in a professional and friendly manner
• Accommodate dietary requirements and guest preferences
• Clear and reset tables quickly between services
• Work closely with the kitchen and colleagues to ensure smooth service
• Handle concerns and special requests with professionalism
• Maintain high standards of cleanliness and hygiene

About You

• Previous hospitality or customer service experience (preferred)
• Excellent communication and people skills
• Friendly, approachable, and calm under pressure
• Team player with strong attention to detail
• Flexible with working hours, including evenings and weekends

What We Offer

• Pension scheme
• Enhanced annual leave, including birthday leave
• Volunteering and wellbeing days
• Staff rewards and recognition schemes
• The chance to be part of a brand-new restaurant launch
• A warm, supportive team environment

If you’re enthusiastic about hospitality and excited to help launch our new restaurant at Botanical Place, West Byfleet, we’d love to hear from you!

Join the Magic of Christmas at Fortnum & Mason  – Piccadilly

Having delivered the spirit of Christmas 318 times to the farthest-flung corners of the globe, the team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you're making your first journey or fiftieth, a trip to Fortnum & Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707.

As we prepare for the most wonderful time of the year, we have exciting seasonal hospitality roles available across all our renowned restaurants. Whether you're skilled in creating unforgettable dining experiences or just have a love for food and customer service, we want YOU to be part of our festive family.

The Roles We Have Available:

•    Commis Waiters

• Waiters

• Barista

• Cloakroom Assistants

What We’re Looking For

• Enthusiastic individuals with a love for Christmas and customer service

• A flair for storytelling and a keen eye for detail

• Team players who thrive in a fast-paced, festive environment

Important Information

The ideal candidate should be fully flexible to work 5 out of 7 days on earlies, middles and late shifts including weekends, on a 37.5 hour per week contract. Start date from early November with most roles ending on the first week of January with the potential of going on to permanent roles. No extensive holidays can be considered during seasonal contracts due to business needs.

 If you would like to be part of the Fortnum’s Family that makes the magic of Christmas, come to life, please apply today!

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

£12.79 per hour, paid breaks plus lots of great benefits!

Live Well Today, Thrive Tomorrow as a Hospitality Assistant with Berkley Care

Would you like the opportunity to use your hospitality skills in a care setting?  Or are you looking for your first role in hospitality and would love that to be in care?  Are you looking for career development and on-the-job training opportunities?  If you answered yes to the above, then taking the first step in your career as a Hospitality Assistant with Berkley Care Group could be the right move for you.

A Top Employer 2025

For the second year running, Berkley Care is the only UK luxury care home provider to be recognised in this year’s Top Employer Awards for going above and beyond when it comes to employee well-being and development.  This award is given in recognition of the group’s commitment to creating a nurturing, inclusive and supportive work environment, where the culture is warm and encouraging. 

What we are looking for:

• Someone who is passionate about making a difference to the everyday life of others
• An individual who is kind, compassionate and treats others with respect
• You have a sense of fun and want to ensure residents are living well and thriving
• Someone who is able to engage with a wide range of people, such as residents and families

Are you able to provide the following hospitality services?:

• Prepare and serve light meals, snacks and drinks for residents and their families
• Ensure that all dining and bar areas are clean, well-presented and welcoming
• Provide the best dining experience for residents and their families in all settings
• Ensure that there is a good selection of drinks and snacks available at all times
• Help residents to prepare their food and drink when they want to
• Provide residents with the support to make their own food and drink choices, catering to their dietary requirements and preferences
• Assist in the organisation and preparation of special events and celebrations

• Above minimum wage and enhanced bank holiday pay
• Paid breaks, free meals and drinks whilst at work
• Equal pay for young workers who are paid the same as those aged 25+
• Monetary rewards for long service 
• Enhanced Maternity and Paternity Pay
• Industry leading Company Sick Pay (for critical illness and clinically necessary surgery)
• Access to a raft of benefits and discounts in hundreds of online and high street locations, plus a Blue Light Card
• Employee Assistance Programme plus a 24/7 GP Helpline
• Cycle to Work Scheme
• On-Demand Pay
• A luxury working environment
• Excellent learning, development and training opportunities
• Regular communications via our newsletter and podcasts so that you’ll always know what’s going on

So, if you want a rewarding start to your hospitality career where you’ll be valued for the person you are and where you’ll be appreciated and respected for what you can bring to the role, apply today.  There is one face-to-face in-person interview with the Hospitality Manager.  We can send you the interview questions before your interview, giving you the best chance to prepare.

Equality, Diversity and Inclusion (EDI)

At Berkley Care Group, we are committed to providing EDI at all levels in our company.  We recognise that employing people who have diverse talents, experiences and perspectives not only contributes to our success but also allows us to have a more exciting, innovative and creative workforce.  Therefore, we are committed to creating an inclusive workplace that respects and values all individuals, including those who are Neurodiverse.

#INDLP