680 Hospitality jobs in Lanark

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring the best out of people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

• Pay rate: 
• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

  #Unitedbythebucket 

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring the best out of people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

• Pay rate: 
• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

 #Unitedbythebucket 

Join Our Team as a Restaurant General Manager!

Welcome to KFC! Home of the real ones. We’ve been serving the world’s best chicken since 1939, and we’re proud to bring our iconic recipe to over 1000 communities across the UK and Ireland. Here, we celebrate originality, individuality, and the joy of being ourselves while serving up finger-lickin’ good chicken.

At KFC, we believe in ambition, growth, and building a community. If you’re ready to take your career to the next level, we want you to be part of our journey. All we ask is that you bring your authentic self to work!

Excited? Here’s what you need to know about the role:

As our Restaurant General Manager, you’ll lead from the front, taking full ownership of the restaurant. Your mission? Smash performance goals while building a team that doesn’t just meet standards but exceeds them. You’ll manage the numbers, the vibe, and the overall experience, ensuring everything runs smoothly for both guests and team members.

• Lead with Passion: Take full ownership of the restaurant, driving performance and setting the vibe.
• Build an Inspiring Team: Train, coach, and motivate your team to not just meet but raise the standard.
• Achieve Targets: Own your KPIs and inspire your team to deliver excellence every shift.
• Keep Operations Smooth: Manage admin tasks like rosters and stock to ensure seamless operations.
• Create Unforgettable Experiences: Turn first-time guests into loyal regulars by crafting memorable moments.

• Leadership Skills: You’ve managed teams before and know how to bring out the best in people.
• People Skills: You build strong teams, handle tough conversations, and foster a culture of inclusivity.
• Operational Excellence: You keep operations efficient, clean, and compliant, even in chaos.

At KFC, we don’t just hire staff; we hire people with real lives and aspirations. We value the unique perspectives each individual brings to our team. Everyone is welcome here, regardless of background or future goals. We’re committed to supporting you because you’re one of us, not just an employee.

We offer a range of benefits designed to make your life easier:

• Competitive Pay Rate
• Quarterly BONUS that rewards your hard work
• Extra holiday for more time to recharge
• Life assurance for peace of mind
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you active
• 200+ high street perks & cashback
• Wellbeing support that truly helps

Whoever you are and wherever you’re from, KFC is a place where you can bring your true self to work. We promise equal opportunities for all applicants, regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation. We encourage applications from underrepresented groups in all industries.

If you need additional support during the application process, just let us know. We’re here to help you be the real you.

If you’re excited to be part of our community, now’s the time to apply! Don’t worry if you don’t tick every box — we’d still love to hear from you.

#Unitedbythebucket

• Overseeing day-to-day operations of the venue, including front-of-house, back-of-house, and event services.
• Managing and developing a team of hospitality professionals, including recruitment, training, and performance management.
• Ensuring exceptional customer service standards are consistently met and exceeded.
• Monitoring financial performance, managing budgets, controlling costs, and maximizing revenue opportunities.
• Developing and implementing operational strategies to enhance efficiency and profitability.
• Maintaining compliance with all health, safety, and licensing regulations.
• Managing supplier relationships and inventory control.
• Planning and executing successful events and promotions.
• Resolving customer issues and complaints promptly and professionally.

• Oversee all operational aspects of event execution.
• Manage and coordinate event staff, including service teams and freelancers.
• Liaise with clients to understand their event requirements and expectations.
• Develop detailed event plans, timelines, and floor plans.
• Coordinate with vendors and suppliers to ensure seamless service delivery.
• Manage event budgets and ensure cost-effectiveness.
• Implement and enforce health, safety, and security protocols.
• Conduct site inspections and pre-event briefings.
• Resolve on-site operational issues promptly and efficiently.
• Conduct post-event evaluations and debriefs.

• Plan, coordinate, and execute virtual and hybrid hospitality events from start to finish.
• Develop event concepts, themes, and agendas that align with client objectives.
• Manage event budgets, ensuring cost-effectiveness and adherence to financial targets.
• Identify and liaise with vendors, including virtual platform providers, catering (for hybrid events), and entertainment.
• Source and manage speakers, facilitators, and VIP guests.
• Develop engaging event content, including presentations, interactive elements, and networking opportunities.
• Oversee the technical aspects of virtual events, ensuring smooth streaming and attendee interaction.
• Manage event registration, attendee communication, and support.
• Develop and implement marketing and promotion strategies for events.
• Conduct post-event analysis, gathering feedback and providing comprehensive reports on event success and ROI.
• Maintain strong relationships with clients, venues (for hybrid elements), and vendors.
• Ensure all events comply with relevant health, safety, and accessibility standards.
• This role is fully remote, requiring strong self-management and excellent virtual collaboration skills, suitable for candidates based anywhere in the UK.

• Proven experience in event management, with a strong focus on virtual or hybrid events.
• Experience within the hospitality or tourism sector is a significant advantage.
• Exceptional organizational, project management, and time management skills.
• Proficiency in event management software and virtual event platforms (e.g., Zoom Events, Hopin, Cvent).
• Strong budgeting and negotiation skills.
• Excellent communication, interpersonal, and customer service skills.
• Creative thinking and problem-solving abilities.
• Ability to work independently and manage multiple projects concurrently in a remote environment.
• Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field is preferred.

• Identify and pursue new business opportunities and partnerships within the hospitality and tourism sectors.
• Develop and implement strategic business development plans to achieve revenue and growth targets.
• Build and maintain strong, long-lasting relationships with key clients, stakeholders, and industry partners.
• Negotiate and close contracts and agreements, ensuring favorable terms for the company.
• Conduct market research and analysis to identify emerging trends, opportunities, and competitive landscapes.
• Represent the company at industry events, conferences, and trade shows.
• Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless service delivery and client satisfaction.
• Develop compelling proposals and presentations tailored to the needs of potential clients.
• Monitor market conditions and competitor activities, providing insights and recommendations to senior management.
• Contribute to the development of new products and services based on market demand and feedback.

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Tourism, or a related field.
• Minimum of 6 years of experience in business development, sales, or account management, with a strong focus on the hospitality and tourism industry.
• Proven track record of achieving business development targets and driving revenue growth.
• Excellent negotiation, communication, and presentation skills.
• Strong understanding of the hospitality and tourism market dynamics, trends, and key players.
• Ability to build and nurture relationships with a diverse range of clients and stakeholders.
• Proficiency in CRM software and other business development tools.
• Strategic thinking and problem-solving capabilities.
• Ability to travel as required for client meetings and industry events.

Customer Service Advisor
Salary - 26,830 Potential Bonus of 4,200 per year
Location - Cumbernauld
Hours - Monday to Friday 8:30am - 5pm

This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Duties and Responsibilities

* Take inbound calls and respond to emails in a timely manner
* Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products
* Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.
* Handle all customer complaints to the best of your ability
* Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided

If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

HMRC Customer Service Advisor - Telephony

Location: Glasgow, G2 8JQ

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support?
A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
An excellent package is offered, including:

• 13.91 per hour pay rate (equivalent to 26,763FTE salary)
• Various start dates throughout September & October, upon successful completion of government screening checks
• Expected assignment length, 6 months with the possibility of extension
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities :

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.