60 Hospitality jobs in Leekbrook
Senior Hospitality Operations Manager
ST1 2AA Staffordshire, West Midlands
£40000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee a prominent establishment. This role is crucial for ensuring the highest standards of guest service, operational efficiency, and financial performance. You will be responsible for managing all day-to-day operations, including front-of-house, back-of-house, F&B services, and event coordination. The ideal candidate will have a proven track record in hospitality management, with a deep understanding of the industry's best practices. Key responsibilities include leading and motivating a diverse team, managing staff scheduling and training, controlling costs, and maximizing revenue streams. You will be involved in implementing and upholding service standards, ensuring compliance with health and safety regulations, and driving customer satisfaction initiatives. Strong financial acumen, including budgeting and P&L management, is essential. Excellent interpersonal, communication, and problem-solving skills are required to effectively manage staff, resolve guest issues, and foster a positive working environment. Experience in event management and a passion for creating exceptional guest experiences are highly desirable. A Bachelor's degree in Hospitality Management or a related field, combined with a minimum of 5 years of progressive management experience in the hospitality sector, is required. This is a full-time, on-site position requiring a commitment to delivering outstanding service and operational excellence. This position is based in Stoke-on-Trent, Staffordshire, UK .
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0
Senior Hospitality Operations Manager
ST1 1DH Staffordshire, West Midlands
£45000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Hospitality Operations Manager to oversee and enhance the operational efficiency of their establishments in Stoke-on-Trent, Staffordshire, UK . This is a pivotal leadership role focused on ensuring exceptional guest experiences, driving profitability, and maintaining the highest standards of service excellence across all departments. You will be responsible for managing day-to-day operations, including front-of-house, food and beverage, and back-of-house functions, ensuring seamless coordination and delivery.
Key responsibilities include developing and implementing operational strategies, setting performance targets, and monitoring key performance indicators (KPIs) such as customer satisfaction, revenue growth, and cost control. You will lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment. Your role will involve recruiting, scheduling, and performance management of staff, ensuring optimal staffing levels and service quality. Experience in budgeting, financial forecasting, and P&L management is crucial, as you will be accountable for the financial performance of the operations. You will also manage supplier relationships, inventory control, and ensure compliance with health, safety, and hygiene regulations. The ideal candidate possesses a proven track record in senior management within the hospitality industry, demonstrating strong leadership, decision-making, and problem-solving skills. Excellent communication and interpersonal abilities are essential for interacting with guests, staff, and stakeholders. A deep understanding of the hospitality landscape, market trends, and customer service best practices is vital. This is an exciting opportunity for a dedicated professional to make a significant impact and drive success in a dynamic hospitality setting.
Qualifications:
Key responsibilities include developing and implementing operational strategies, setting performance targets, and monitoring key performance indicators (KPIs) such as customer satisfaction, revenue growth, and cost control. You will lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment. Your role will involve recruiting, scheduling, and performance management of staff, ensuring optimal staffing levels and service quality. Experience in budgeting, financial forecasting, and P&L management is crucial, as you will be accountable for the financial performance of the operations. You will also manage supplier relationships, inventory control, and ensure compliance with health, safety, and hygiene regulations. The ideal candidate possesses a proven track record in senior management within the hospitality industry, demonstrating strong leadership, decision-making, and problem-solving skills. Excellent communication and interpersonal abilities are essential for interacting with guests, staff, and stakeholders. A deep understanding of the hospitality landscape, market trends, and customer service best practices is vital. This is an exciting opportunity for a dedicated professional to make a significant impact and drive success in a dynamic hospitality setting.
Qualifications:
- Degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Minimum of 5 years of progressive experience in hospitality management, with at least 2-3 years in a senior leadership role.
- Proven experience in managing multi-departmental operations (e.g., F&B, Front Office, Events).
- Strong understanding of financial management, budgeting, and P&L analysis.
- Excellent leadership, team management, and staff development skills.
- Demonstrated ability to enhance guest satisfaction and operational efficiency.
- Proficiency in hospitality management software and POS systems.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Knowledge of health, safety, and licensing regulations.
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1
Lead Hospitality Operations Manager
ST4 2AA Staffordshire, West Midlands
£50000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking an exceptional and highly experienced Lead Hospitality Operations Manager to spearhead their strategic growth and operational excellence, all within a fully remote capacity. This role demands a visionary leader with a deep understanding of the hospitality and tourism sectors, capable of driving innovation and optimizing guest experiences from anywhere in the world. You will be instrumental in shaping the future of our client's offerings through strategic planning, resource management, and the implementation of best practices. The position offers the flexibility of working remotely, allowing you to manage your operations effectively without geographical constraints.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance service quality, efficiency, and profitability across all hospitality ventures.
- Oversee the day-to-day operations of various hospitality units, ensuring consistent standards of excellence in customer service, F&B, accommodation, and event management.
- Lead, mentor, and motivate remote operational teams, fostering a culture of collaboration, continuous improvement, and guest satisfaction.
- Analyze performance metrics, identify trends, and implement data-driven strategies to optimize operations and achieve key business objectives.
- Manage budgets, control costs, and ensure efficient resource allocation, including staff scheduling and inventory management.
- Develop and maintain strong relationships with suppliers, vendors, and key stakeholders.
- Ensure compliance with all health, safety, and hygiene regulations, adapting these for a remote operational oversight context.
- Drive innovation in service delivery and guest engagement, exploring new technologies and service models.
- Conduct regular virtual performance reviews and provide constructive feedback to team members.
- Prepare comprehensive reports on operational performance, financial results, and strategic initiatives for senior leadership.
- Stay abreast of industry trends, market dynamics, and competitor activities to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- A minimum of 8 years of progressive experience in hospitality management, with a proven track record of success in operations leadership.
- Demonstrated ability to manage complex operations and lead diverse teams in a remote or distributed environment.
- Exceptional understanding of hotel, restaurant, and tourism operations, including F&B, front office, housekeeping, and events.
- Strong financial acumen, with expertise in budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire others.
- Proficiency in using hospitality management software and relevant digital collaboration tools.
- Strategic thinking and problem-solving capabilities.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Experience in developing and implementing new hospitality concepts is a significant advantage.
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2
Remote Hospitality Operations Director
ST1 2GN Staffordshire, West Midlands
£75000 Annually
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Posted 3 days ago
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Job Description
Our client, a renowned and rapidly expanding hospitality group, is seeking an accomplished and visionary Remote Hospitality Operations Director. This is a fully remote position, offering the opportunity to lead and shape the operational excellence of their diverse portfolio of establishments from anywhere in the UK. The successful candidate will be responsible for overseeing all aspects of daily operations, ensuring consistent delivery of exceptional guest experiences, maintaining high standards of service, and driving profitability across all venues.
You will develop and implement strategic operational plans, policies, and procedures that align with the company's brand and objectives. Key responsibilities include managing budgets, controlling costs, optimising resource allocation, and driving revenue growth initiatives. This role requires strong leadership skills to guide and motivate regional and on-site management teams, fostering a culture of teamwork, innovation, and continuous improvement. You will be adept at analysing operational performance data, identifying areas for enhancement, and implementing effective solutions. A deep understanding of the hospitality industry, including food and beverage operations, front office, housekeeping, and event management, is essential. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, with a proven ability to build strong relationships with stakeholders at all levels. Experience in managing multiple locations and a demonstrated success in improving operational efficiency and guest satisfaction are critical. This is a unique opportunity for a senior hospitality leader to make a significant impact while enjoying the flexibility of a remote work environment and contributing to the continued success of a dynamic organisation.
Key Responsibilities:
This remote leadership role offers an exciting chance to drive operational success for a leading hospitality brand. If you possess extensive experience in hospitality management and a passion for delivering outstanding guest experiences, we invite you to apply.
You will develop and implement strategic operational plans, policies, and procedures that align with the company's brand and objectives. Key responsibilities include managing budgets, controlling costs, optimising resource allocation, and driving revenue growth initiatives. This role requires strong leadership skills to guide and motivate regional and on-site management teams, fostering a culture of teamwork, innovation, and continuous improvement. You will be adept at analysing operational performance data, identifying areas for enhancement, and implementing effective solutions. A deep understanding of the hospitality industry, including food and beverage operations, front office, housekeeping, and event management, is essential. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, with a proven ability to build strong relationships with stakeholders at all levels. Experience in managing multiple locations and a demonstrated success in improving operational efficiency and guest satisfaction are critical. This is a unique opportunity for a senior hospitality leader to make a significant impact while enjoying the flexibility of a remote work environment and contributing to the continued success of a dynamic organisation.
Key Responsibilities:
- Oversee and direct all aspects of hospitality operations across multiple locations.
- Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
- Manage operational budgets, cost controls, and financial performance reporting.
- Lead, mentor, and inspire on-site management and operational teams.
- Ensure consistent adherence to brand standards, service quality, and operational excellence.
- Drive revenue generation and implement effective sales and marketing strategies within operations.
- Conduct performance analysis, identify operational challenges, and implement effective solutions.
- Foster a positive work environment and promote a strong culture of service and teamwork.
- Manage vendor relationships and ensure efficient supply chain management for all operational needs.
- Stay abreast of industry trends and implement innovative practices to maintain a competitive edge.
This remote leadership role offers an exciting chance to drive operational success for a leading hospitality brand. If you possess extensive experience in hospitality management and a passion for delivering outstanding guest experiences, we invite you to apply.
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3
Senior Hospitality Operations Manager
ST1 2AA Staffordshire, West Midlands
£55000 Annually
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Posted 3 days ago
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Job Description
Our client, a prominent leader in the hospitality sector, is seeking a highly motivated and experienced Senior Hospitality Operations Manager to oversee a portfolio of diverse establishments. This is a fully remote, strategic role requiring exceptional leadership, financial acumen, and a deep understanding of guest service excellence. You will be responsible for driving operational efficiency, optimizing profitability, and ensuring the highest standards of service delivery across multiple venues, all managed from your remote workspace in or near Stoke-on-Trent, Staffordshire, UK . Your responsibilities will include developing and implementing strategic operational plans, managing budgets, forecasting revenue, and identifying cost-saving opportunities without compromising quality. You will also be tasked with setting performance metrics, monitoring key performance indicators (KPIs), and conducting regular performance reviews to ensure all operational targets are met or exceeded. Furthermore, you will play a crucial role in talent management, including recruitment, training, and development of operational teams. This involves fostering a positive and high-performing work culture, even within a distributed team structure. Collaboration is key; you'll work closely with marketing, sales, and finance departments to align operational strategies with broader business objectives. Proactive problem-solving and the ability to adapt to changing market conditions are essential. A strong understanding of health and safety regulations and their implementation in a hospitality setting is mandatory. The ideal candidate will possess a proven track record of success in multi-site hospitality management, excellent communication and interpersonal skills, and the ability to lead and inspire teams remotely. A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Experience with property management systems and operational software is a plus. If you are a results-oriented leader looking for a challenging and rewarding remote opportunity within the vibrant hospitality industry, we encourage you to apply.
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4
Senior Hospitality Operations Manager
ST1 2AB Staffordshire, West Midlands
£50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding hospitality group known for its innovative concepts and exceptional guest experiences, is seeking a Senior Hospitality Operations Manager. This is a fully remote position, allowing for flexible working arrangements across the UK. The role is crucial for ensuring the seamless and efficient operation of multiple hospitality venues, driving profitability and maintaining brand standards.
As a Senior Hospitality Operations Manager, you will oversee the operational aspects of various establishments, focusing on service excellence, cost management, and staff development. You will work closely with venue managers, marketing teams, and finance departments to implement strategic initiatives, enhance operational efficiency, and drive revenue growth. This role requires a visionary leader with a deep understanding of the hospitality industry and a proven ability to manage multiple sites remotely.
Key Responsibilities:
Qualifications and Experience:
As a Senior Hospitality Operations Manager, you will oversee the operational aspects of various establishments, focusing on service excellence, cost management, and staff development. You will work closely with venue managers, marketing teams, and finance departments to implement strategic initiatives, enhance operational efficiency, and drive revenue growth. This role requires a visionary leader with a deep understanding of the hospitality industry and a proven ability to manage multiple sites remotely.
Key Responsibilities:
- Develop and implement operational strategies to ensure consistent delivery of high-quality guest experiences across all managed venues.
- Oversee the day-to-day operations of multiple hospitality outlets, providing guidance and support to on-site management teams.
- Monitor financial performance, including revenue, costs, and profitability, implementing measures to optimize financial outcomes.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Drive innovation in service delivery, menu offerings, and operational processes.
- Recruit, train, motivate, and manage performance of venue managers and their teams.
- Develop and manage operational budgets, controlling expenditure and maximizing return on investment.
- Conduct regular site visits (as feasible and required) and remote performance reviews.
- Foster a positive and high-performance culture within the operational teams.
- Collaborate with marketing and sales teams to develop and execute promotional strategies.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a multi-site or senior operational leadership role.
- Demonstrated success in managing operations, P&L, and staff development in hotels, restaurants, or similar hospitality settings.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of hospitality trends, customer service best practices, and operational efficiency.
- Proven ability to manage remotely and drive results through indirect leadership.
- Proficiency in hospitality management software and systems.
- Ability to analyze data and make informed strategic decisions.
- A proactive approach to problem-solving and continuous improvement.
- Passion for delivering outstanding guest experiences and building strong teams.
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5
Remote Hospitality Revenue Manager
ST1 1AA Staffordshire, West Midlands
£45000 Annually
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Posted 7 days ago
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Job Description
Our client is seeking a strategic and analytical Remote Hospitality Revenue Manager to drive profitability and optimise revenue across their diverse portfolio of properties. This is a fully remote role, offering unparalleled flexibility for a professional to manage revenue strategies from anywhere. You will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and analysing market trends to maximise room occupancy and revenue per available room (RevPAR). Your expertise will be crucial in identifying opportunities for revenue growth and implementing targeted promotions and marketing initiatives. You will work closely with sales, marketing, and operations teams to ensure a cohesive approach to revenue management. The ideal candidate will have a strong background in hotel revenue management or a closely related field, with proven success in forecasting, pricing, and inventory management. You must possess excellent analytical skills, with the ability to interpret complex data sets and translate them into actionable insights. Proficiency in revenue management software and a deep understanding of the hospitality industry are essential. This role demands exceptional communication and presentation skills, as you will be presenting your findings and recommendations to senior management. You will be adept at building strong relationships with property stakeholders, providing them with expert guidance and support. This is a critical role that directly impacts the financial performance of the organisation. We are looking for a proactive, results-oriented individual who can thrive in a remote environment and drive significant revenue enhancements. Your responsibilities will include: developing and executing revenue management strategies; conducting market analysis and competitive benchmarking; forecasting demand and setting pricing guidelines; managing inventory and distribution channels; analysing performance metrics and reporting on key KPIs; and collaborating with property teams to implement initiatives. This fully remote Hospitality Revenue Manager position is a perfect fit for an experienced professional seeking a challenging role with high impact and excellent work-life balance.
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6
Remote Hospitality Operations Strategist
ST4 1HH Staffordshire, West Midlands
£50000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client is seeking a highly strategic and experienced Remote Hospitality Operations Strategist to join their forward-thinking organisation. This is a fully remote position, offering the flexibility to work from anywhere within the UK. The successful candidate will be instrumental in analysing, developing, and implementing innovative operational strategies that enhance efficiency, guest satisfaction, and profitability across a portfolio of hospitality venues. You will leverage data analytics, market research, and industry best practices to drive continuous improvement and identify new opportunities for growth. This role requires a deep understanding of the hospitality sector, exceptional problem-solving skills, and the ability to influence stakeholders remotely.
Key Responsibilities:
Qualifications and Skills:
This remote position offers a unique chance to shape the operational future of a dynamic hospitality group from the comfort of your own home. If you are a strategic thinker with a passion for elevating hospitality standards, we want to hear from you.
Key Responsibilities:
- Conduct comprehensive operational assessments of hospitality businesses, identifying areas for improvement in efficiency, service delivery, and cost management.
- Develop and present strategic recommendations to senior leadership, outlining actionable plans for enhancing operational performance.
- Design and implement new operational procedures, standards, and best practices to ensure consistency and excellence across all venues.
- Utilise data analytics and performance metrics to monitor operational effectiveness, identify trends, and forecast future needs.
- Collaborate with on-site management teams to ensure successful implementation of strategic initiatives and provide ongoing support.
- Research emerging trends, technologies, and competitive landscapes within the hospitality industry to inform strategic decision-making.
- Develop training materials and conduct virtual training sessions for staff on new operational protocols and service standards.
- Manage projects related to operational improvements, ensuring timely delivery and budget adherence.
- Foster a culture of continuous improvement and innovation within the operational framework.
- Prepare detailed reports and presentations on operational performance and strategic initiatives for executive review.
Qualifications and Skills:
- Extensive experience (7+ years) in senior hospitality operations or strategic consulting roles.
- Proven ability to develop and implement successful operational strategies in the hospitality sector.
- Strong analytical skills with expertise in data interpretation and performance metric analysis.
- Exceptional understanding of hospitality operations, including F&B, accommodation, events, and guest services.
- Excellent remote communication, presentation, and stakeholder management skills.
- Proficiency in project management methodologies and tools.
- Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
- A strategic mindset with a proactive and results-driven approach.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. Master's degree is a plus.
This remote position offers a unique chance to shape the operational future of a dynamic hospitality group from the comfort of your own home. If you are a strategic thinker with a passion for elevating hospitality standards, we want to hear from you.
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7
Remote Hospitality Operations Manager
ST1 2LP Staffordshire, West Midlands
£40000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a prominent entity within the Hospitality & Tourism sector, is seeking a highly motivated and experienced Remote Hospitality Operations Manager. This fully remote role allows you to manage and optimize operational processes for various hospitality ventures from the convenience of your home office, with potential for occasional travel to oversee specific sites. You will be instrumental in ensuring high standards of service delivery, operational efficiency, staff management, and financial performance across multiple locations. The ideal candidate will possess a strong understanding of hospitality operations, excellent leadership skills, and a proven ability to drive profitability and guest satisfaction. This is an exceptional opportunity to leverage your management expertise in a remote capacity, shaping the operational success of our client's diverse hospitality portfolio.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of multiple hospitality establishments, ensuring smooth and efficient service delivery.
- Develop and implement operational policies and procedures to maintain high standards of quality and service.
- Manage staff performance, including hiring, training, scheduling, and performance evaluations.
- Monitor and manage budgets, controlling costs and ensuring profitability targets are met.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage inventory, procurement, and supplier relationships.
- Analyze operational data and financial reports to identify areas for improvement.
- Collaborate with marketing and sales teams to drive business growth.
- Implement and oversee effective customer service protocols.
- Conduct regular site visits and assessments as required.
- Stay informed about industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; relevant certifications are a plus.
- Minimum of 5 years of progressive experience in hospitality management, with a proven track record in operations.
- Strong understanding of hotel, restaurant, or event management operations.
- Excellent leadership, team management, and communication skills.
- Proficiency in financial management and budgeting.
- Experience with property management systems (PMS) and other hospitality software.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple locations remotely.
- Exceptional customer service orientation.
- Adaptability and resilience in a fast-paced environment.
- Willingness to travel occasionally for site assessments or critical operational needs.
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8
Remote Hospitality Operations Manager
ST1 2AA Staffordshire, West Midlands
£45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hospitality Operations Manager to oversee and optimize various operational aspects of their hospitality and tourism services, entirely from a remote setting. This position requires a strategic thinker with a proven track record in managing diverse teams, improving operational efficiency, and ensuring exceptional guest experiences across multiple properties or service points. You will be responsible for developing and implementing operational strategies, setting performance targets, and monitoring key performance indicators (KPIs) to drive business growth and profitability. This role involves close collaboration with department heads, including F&B, accommodation, events, and customer relations, to ensure seamless service delivery.
The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a keen eye for detail and a passion for the hospitality industry. You will be adept at budget management, resource allocation, and implementing cost-effective solutions without compromising on quality. Experience with hospitality management software, booking systems, and virtual team management is essential. This fully remote role offers the flexibility to work from anywhere within the UK, contributing to our client's success while enjoying a work-life balance. If you are a seasoned hospitality professional looking for a challenging and rewarding remote opportunity based out of **Stoke-on-Trent, Staffordshire, UK**, and are adept at leading from a distance, we want to hear from you.
Key Responsibilities:
The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a keen eye for detail and a passion for the hospitality industry. You will be adept at budget management, resource allocation, and implementing cost-effective solutions without compromising on quality. Experience with hospitality management software, booking systems, and virtual team management is essential. This fully remote role offers the flexibility to work from anywhere within the UK, contributing to our client's success while enjoying a work-life balance. If you are a seasoned hospitality professional looking for a challenging and rewarding remote opportunity based out of **Stoke-on-Trent, Staffordshire, UK**, and are adept at leading from a distance, we want to hear from you.
Key Responsibilities:
- Develop and implement operational strategies to enhance service quality and efficiency.
- Manage and oversee daily operations across different hospitality units.
- Set performance goals and monitor KPIs for operational departments.
- Collaborate with department managers to ensure smooth service delivery and guest satisfaction.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Manage operational budgets and control expenses.
- Ensure compliance with health, safety, and hygiene regulations.
- Lead and motivate remote operational teams.
- Drive initiatives to improve guest experience and operational excellence.
- Stay abreast of industry trends and best practices.
- Extensive experience in hospitality management, with a focus on operations.
- Demonstrated success in improving operational efficiency and guest satisfaction.
- Strong leadership and team management skills, especially in a remote context.
- Proficiency in hospitality management software and tools.
- Excellent understanding of financial management and budgeting.
- Strong analytical and problem-solving capabilities.
- Exceptional communication and interpersonal skills.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Ability to work independently and manage multiple priorities in a remote environment.
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