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Showing 79 Hospitality jobs in Leyland

Hospitality Manager

PR1 Penwortham, North West Recruit Hospitality Recruitment

Posted 438 days ago

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Job Description

Permanent

If you are a motivated hospitality professional, with a knack for business development, this could be the perfect career move for you.

Our client is a premier hospitality provider located in the heart of Preston. They are dedicated to offering exceptional guest experiences and high-quality accommodation. They pride themselves on their personalised service and commitment to excellence. The business is seeking a dynamic and experienced Guest Manager with a strong background in hospitality and business development to join their team.

The Guest Manager, ideally with Business Development Experience, will play a critical role in enhancing guest satisfaction and driving direct bookings. This position requires a strategic thinker with a passion for hospitality and a proven track record in business development. The ideal candidate will be responsible for managing guest relations, improving guest experience, and developing strategies to increase direct bookings.

Your new job Guest Relations Management: – Oversee all aspects of guest experience from pre-arrival to post-departure.– Ensure high levels of guest satisfaction and address any concerns or complaints promptly.– Foster a welcoming and positive environment for all guests.– Implement and maintain guest feedback systems to improve service quality continuously. Business Development: – Develop and execute strategies to increase direct bookings through various channels including the company website, social media, and email marketing.– Identify and establish partnerships with travel agents, corporate clients, and other potential business partners.– Analyze market trends and competitor strategies to identify opportunities for growth.– Collaborate with the marketing team to create targeted campaigns and promotions to attract new guests and retain existing ones. Operational Excellence: – Monitor and manage the day-to-day operations to ensure seamless guest experiences.– Train and mentor staff to uphold the highest standards of customer service.– Implement and refine standard operating procedures to enhance efficiency and guest satisfaction.– Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met promptly and effectively. Financial Management: – Manage budgets related to guest services and business development initiatives.– Track and report on key performance indicators related to guest satisfaction and booking rates.– Optimize pricing strategies to maximize revenue and occupancy rates. Innovation and Improvement: – Stay up-to-date with industry trends and best practices.– Continuously seek ways to innovate and improve the guest experience.– Introduce new services and amenities based on guest feedback and market demand. Requirements– Ideally a degree in Hospitality Management, Business Administration, or a related field.– Minimum of 3-5 years of experience in a guest management role with a focus on business development.– Proven track record of increasing direct bookings and enhancing guest experience.– Strong leadership and team management skills.– Excellent communication and interpersonal skills.– Ability to analyze data and use insights to drive business decisions.– Proficiency in hotel management software and other relevant tools.Benefits – £30,000 per year plus benefits package.– Opportunity to work in a dynamic and growing company.– Collaborative and supportive work environment.– Chance to have a significant impact on guest experience and business growth.

To apply for this job, you must already have the legal right to live permanently and work in the UK. We do not offer visa sponsorships and we are unable to provide immigration advice.

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Event Manager - Hospitality

L1 8JQ Liverpool, North West £35000 Annually WhatJobs Direct

Posted 2 days ago

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Job Description

full-time
Our client, a highly acclaimed hospitality group known for delivering exceptional guest experiences, is seeking a talented and energetic Event Manager to oversee their diverse portfolio of events in Liverpool, Merseyside, UK . This dynamic role requires a blend of creativity, meticulous planning, and strong leadership to ensure the flawless execution of everything from corporate functions and weddings to bespoke private celebrations. You will be responsible for managing all aspects of event planning, including client liaison, budget management, vendor coordination, venue setup, and on-site event execution. The ideal candidate will have a proven track record in event management within the hospitality sector, with a deep understanding of venue operations, catering, and entertainment. Excellent communication, negotiation, and problem-solving skills are paramount, as is the ability to remain calm and efficient under pressure. You will work closely with the sales, catering, and operational teams to create memorable and successful events that exceed client expectations. Responsibilities include developing event proposals, managing timelines, ensuring adherence to health and safety regulations, and driving guest satisfaction. This is an exciting opportunity for a passionate Event Manager to contribute to a renowned hospitality brand, working within a vibrant city location and shaping unique experiences for a wide range of clients. We are looking for an individual with a keen eye for detail, a proactive attitude, and a commitment to delivering outstanding service in the fast-paced world of hospitality.

Key Responsibilities:
  • Plan, coordinate, and execute a variety of events from conception to completion.
  • Serve as the primary point of contact for event clients, understanding their needs and vision.
  • Develop detailed event proposals, budgets, and timelines.
  • Manage relationships with vendors, suppliers, and external contractors.
  • Oversee venue setup, catering arrangements, and entertainment coordination.
  • Ensure all events are delivered to the highest standards of quality and service.
  • Manage on-site event operations, troubleshooting any issues that arise.
  • Adhere to health, safety, and licensing regulations.
  • Conduct post-event evaluations and gather client feedback.
  • Collaborate with internal teams to ensure seamless event delivery.
Qualifications:
  • Proven experience as an Event Manager or similar role within hospitality.
  • Strong understanding of event planning principles and best practices.
  • Excellent organizational, time management, and multitasking skills.
  • Exceptional communication, negotiation, and interpersonal abilities.
  • Proficiency in event management software is a plus.
  • Ability to work flexible hours, including evenings and weekends.
  • A passion for delivering outstanding guest experiences.
  • Bachelor's degree in Hospitality Management, Marketing, or a related field is desirable.
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Remote Hospitality Operations Manager

M1 1AN Manchester, North West £50000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client, a leading innovator in the hospitality sector, is seeking a strategic and experienced Remote Hospitality Operations Manager to oversee and optimize operations across multiple properties. This fully remote role offers the unique opportunity to manage diverse hospitality venues without the need for constant on-site presence. You will be responsible for developing and implementing operational strategies, ensuring exceptional guest experiences, managing budgets, and driving revenue growth. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership skills, and a proven ability to manage remote teams and diverse operational challenges. You will leverage technology and data analysis to monitor performance, identify areas for improvement, and implement best practices across all managed locations. Your focus will be on maintaining high standards of service, operational efficiency, and profitability.

Key Responsibilities:
  • Develop and execute operational strategies to enhance guest satisfaction, service quality, and operational efficiency.
  • Oversee day-to-day operations of multiple hospitality establishments from a remote capacity.
  • Manage budgets, control costs, and identify opportunities for revenue enhancement.
  • Implement and maintain high standards of service delivery and guest experience across all properties.
  • Lead, motivate, and manage remote teams, including front-of-house, back-of-house, and support staff.
  • Monitor operational performance using key metrics and analytics, identifying trends and implementing corrective actions.
  • Ensure compliance with all relevant health, safety, licensing, and employment regulations.
  • Develop and implement training programs to enhance staff performance and professional development.
  • Manage relationships with key suppliers and vendors, negotiating contracts and ensuring value for money.
  • Conduct regular remote performance reviews and provide constructive feedback to teams.
  • Drive innovation in service delivery and operational processes.
  • Stay abreast of industry trends, competitor activities, and emerging technologies in hospitality management.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Extensive experience in hospitality management, with a proven track record of success in operational leadership.
  • Demonstrated ability to manage multiple locations and remote teams effectively.
  • Strong financial acumen, including budget management and P&L responsibility.
  • Excellent understanding of guest service principles and operational best practices in the hospitality industry.
  • Proficiency in hospitality management software and data analysis tools.
  • Exceptional leadership, communication, and interpersonal skills.
  • Ability to work independently, make strategic decisions, and manage priorities effectively in a remote setting.
  • Adaptability and a proactive approach to problem-solving.
  • A passion for the hospitality industry and delivering outstanding guest experiences.

This is an exciting and challenging role for a forward-thinking hospitality professional looking to leverage technology and remote management to drive success. If you are a results-oriented leader with a passion for hospitality excellence, we invite you to apply.
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Senior Hospitality Operations Manager

L3 1DP Liverpool, North West £40000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
A prestigious hospitality group with a strong presence in Liverpool, Merseyside, UK , is seeking an experienced and dynamic Senior Hospitality Operations Manager to oversee multiple venues. This role demands a strategic leader with a passion for delivering exceptional guest experiences and driving operational excellence. You will be responsible for managing day-to-day operations, staff development, financial performance, and maintaining high standards across all assigned properties. The hybrid nature of this role allows for effective management of both on-site operations and strategic planning.

Key Responsibilities:
  • Oversee the daily operations of assigned hospitality venues, ensuring seamless service delivery.
  • Develop and implement operational strategies to enhance guest satisfaction and loyalty.
  • Manage, train, and motivate a diverse team of hospitality professionals.
  • Monitor and control budgets, P&L statements, and revenue targets for each venue.
  • Ensure compliance with all health, safety, hygiene, and licensing regulations.
  • Develop and implement standard operating procedures (SOPs) to maintain consistent service quality.
  • Manage supplier relationships and procurement of supplies.
  • Conduct regular performance reviews and provide constructive feedback to staff.
  • Address guest feedback and resolve issues promptly and professionally.
  • Drive initiatives for upselling and increasing revenue streams.
  • Collaborate with marketing and sales teams to promote venues and special events.
  • Analyse operational data and implement improvements to efficiency and profitability.
  • Conduct site inspections and ensure brand standards are consistently met.
  • Contribute to strategic planning and expansion initiatives for the group.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent professional experience.
  • Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior supervisory or management role.
  • Proven track record of successfully managing multiple hospitality outlets or large single establishments.
  • Strong understanding of hotel/restaurant operations, finance, and marketing.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to manage budgets and drive profitability.
  • Proficiency in using hospitality management software (PMS, POS systems).
  • Strong problem-solving skills and ability to work under pressure.
  • Passion for customer service and creating memorable experiences.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Experience in a hybrid working environment is beneficial.
This role offers a competitive salary, performance-based incentives, and opportunities for career advancement within a dynamic and growing hospitality organisation.
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Remote Hospitality Operations Manager

M1 1AN Manchester, North West £50000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client, a dynamic force in the hospitality sector, is seeking an experienced and adaptable Operations Manager to lead and optimize its remote operational functions. This is a fully remote position, offering a unique opportunity to manage hospitality operations from anywhere in the UK. You will be responsible for ensuring seamless service delivery, implementing efficient operational processes, and maintaining high standards of customer satisfaction across all touchpoints. The ideal candidate possesses a strong background in hospitality management, excellent leadership skills, and a proven ability to drive operational excellence in a distributed environment.

Key Responsibilities:
  • Oversee and manage day-to-day remote operational activities within the hospitality domain.
  • Develop and implement strategies to enhance service quality, guest satisfaction, and operational efficiency.
  • Manage staffing levels, schedules, and performance for remote operational teams.
  • Ensure compliance with all relevant health, safety, and hygiene regulations.
  • Monitor operational budgets and control costs effectively.
  • Implement and refine standard operating procedures (SOPs) for all operational functions.
  • Utilize technology and data analytics to track performance, identify trends, and drive continuous improvement.
  • Manage relationships with vendors and suppliers, ensuring optimal service delivery.
  • Train and mentor remote team members, fostering a positive and high-performance work culture.
  • Respond to and resolve operational issues and customer complaints promptly and effectively.

This role is ideal for a seasoned hospitality professional who thrives on challenges and enjoys building and leading high-performing remote teams. You will have the autonomy to shape operational strategies and make a direct impact on the success of the business. The fully remote nature of this position provides an excellent work-life balance and the freedom to manage your workday effectively.
Location: This role is fully remote.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5+ years of experience in hospitality operations management, with demonstrable experience managing remote teams or distributed operations.
  • Proven track record of improving operational efficiency and customer satisfaction.
  • Strong understanding of P&L management and budget control within the hospitality industry.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in using operational management software and virtual collaboration tools.
  • Ability to problem-solve effectively and make sound decisions under pressure.
  • Knowledge of health, safety, and regulatory requirements in the hospitality sector.
  • Experience in developing and implementing SOPs.
  • Adaptability and a proactive approach to managing remote operations.
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Remote Hospitality Operations Specialist

M1 6FQ Manchester, North West £45000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is looking for a highly organized and experienced Remote Hospitality Operations Specialist to join their innovative team. This role is fully remote, offering the flexibility to work from anywhere within the UK. You will be instrumental in optimizing the operational efficiency of our hospitality services, focusing on enhancing guest experiences and streamlining internal processes. Your responsibilities will include developing and implementing best practices for service delivery, managing supplier relationships, and ensuring compliance with industry standards and regulations. You will also be involved in data analysis to identify areas for improvement, prepare operational reports, and propose strategic solutions. The ideal candidate will possess a deep understanding of the hospitality sector, gained through significant experience in operations management, hotel management, or a similar field. Strong project management skills, coupled with proficiency in operational software and tools, are essential. You should be adept at remote collaboration, utilizing various communication platforms effectively to liaise with internal teams and external partners. Excellent problem-solving abilities and a proactive approach to identifying and resolving operational challenges are key. A degree in Hospitality Management, Business Administration, or a related discipline is preferred. If you are passionate about service excellence, possess a strategic mindset, and thrive in a remote work environment, this opportunity to shape the future of our hospitality operations is perfect for you. This role does not require you to be based in Manchester .
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Remote Hospitality Operations Manager

L1 1AA Liverpool, North West £40000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client is seeking an experienced and dynamic Remote Hospitality Operations Manager to oversee and optimise their diverse hospitality operations. This is a fully remote position, perfect for a highly organised and results-driven individual with a passion for the hospitality industry. You will be responsible for ensuring operational excellence, driving revenue growth, and maintaining exceptional service standards across various hospitality establishments. The ideal candidate will have a proven track record in managing hotel, restaurant, or event operations, with strong leadership skills and the ability to effectively manage teams and resources from a distance. This role requires a proactive approach to problem-solving and a commitment to continuous improvement.

Responsibilities:
  • Oversee the day-to-day operations of multiple hospitality venues remotely.
  • Develop and implement operational strategies to enhance efficiency, profitability, and guest satisfaction.
  • Monitor key performance indicators (KPIs) and implement action plans to achieve targets.
  • Manage budgets, control costs, and ensure financial objectives are met.
  • Develop and maintain high standards of service quality, hygiene, and presentation.
  • Lead and motivate remote operational teams, fostering a positive and productive work environment.
  • Implement and enforce company policies and procedures.
  • Manage supplier relationships and procurement processes.
  • Conduct virtual inspections and performance reviews of operational sites.
  • Identify opportunities for innovation and service improvement within the hospitality sector.
  • Ensure compliance with health and safety regulations and licensing requirements.
  • Respond to and resolve customer feedback and complaints promptly and effectively.
  • Utilise technology and digital tools to effectively manage remote operations.
Qualifications:
  • Minimum of 5 years of progressive experience in hospitality management, with a focus on operations.
  • Proven ability to manage multiple sites or diverse operational functions remotely.
  • Strong understanding of hospitality financial management, budgeting, and cost control.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated experience in driving service excellence and customer satisfaction.
  • Proficiency in using hospitality management software and digital collaboration tools.
  • Ability to analyse performance data and implement strategic improvements.
  • Strong problem-solving and decision-making skills.
  • Experience in training and developing remote teams.
  • Flexible and adaptable to work in a fully remote capacity.
  • Passion for the hospitality industry and a commitment to delivering outstanding experiences.
This role provides an exciting opportunity to shape the operational success of a growing hospitality group from the comfort of your home office. If you are a results-oriented leader with a strong background in hospitality management and are looking for a fully remote position, we encourage you to apply.
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Remote Hospitality Operations Coordinator

M1 6EU Manchester, North West £30000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client, a rapidly expanding global hospitality group, is seeking a proactive and organized Remote Hospitality Operations Coordinator to join their entirely remote operations team. This role is crucial for ensuring seamless coordination across various hospitality services, from booking management to guest services support, all managed digitally. You will be the central hub for operational tasks, working closely with property managers, guest relations teams, and third-party vendors to maintain high standards of service delivery. This position requires exceptional organizational skills, a keen eye for detail, and a passion for the hospitality industry, all while working from the comfort of your home office anywhere in the UK.

Key Responsibilities:
  • Coordinate operational activities for multiple hospitality properties, ensuring smooth daily functioning.
  • Manage and optimize booking systems, inventory, and resource allocation.
  • Serve as a primary point of contact for operational inquiries from property teams and guests.
  • Liaise with vendors and service providers to ensure timely delivery of goods and services.
  • Develop and implement standard operating procedures to enhance efficiency and guest satisfaction.
  • Monitor guest feedback and operational performance metrics, identifying areas for improvement.
  • Assist in the onboarding and training of new property staff on operational systems and procedures.
  • Manage digital communication channels and ensure prompt responses to inquiries.
  • Maintain accurate operational records and generate reports as required.
  • Support the implementation of new technologies and operational initiatives.
  • Collaborate with marketing and sales teams to ensure operational readiness for promotions and events.
  • Troubleshoot and resolve operational challenges in a timely and effective manner.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent relevant experience.
  • Minimum of 3 years of experience in hospitality operations, coordination, or a similar role.
  • Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Strong understanding of hotel or serviced accommodation operations and guest service principles.
  • Proficiency in using property management systems (PMS), booking platforms, and office productivity software.
  • Exceptional communication and interpersonal skills, with the ability to build rapport remotely.
  • A proactive and problem-solving mindset.
  • Ability to work independently and as part of a distributed team.
  • Detail-oriented with a commitment to high-quality service delivery.
  • Experience with remote work tools and collaboration platforms is essential.

This is an exciting opportunity to contribute to a leading hospitality brand while enjoying the flexibility of a fully remote position. If you are a dedicated professional with a passion for excellence in hospitality operations, we invite you to apply.
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Remote Hospitality Operations Manager

M1 1GN Manchester, North West £45000 Annually WhatJobs

Posted 12 days ago

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Job Description

full-time
Our client is seeking a seasoned and adaptable Hospitality Operations Manager to lead their operations team in a fully remote capacity. This is a unique opportunity to manage and optimize hospitality services and guest experiences from anywhere, contributing to the strategic direction and operational efficiency of the business. You will oversee service delivery, implement best practices, manage remote teams, and ensure the highest standards of customer satisfaction. This role requires a proactive approach, excellent leadership skills, and a deep understanding of the hospitality industry's remote operational challenges and opportunities.

Key Responsibilities:
  • Develop and implement operational strategies to enhance service delivery and guest satisfaction.
  • Oversee the day-to-day operations of remote teams, ensuring efficiency and effectiveness.
  • Manage and mentor a geographically dispersed team of hospitality professionals.
  • Implement and maintain high standards of quality and service across all touchpoints.
  • Develop and manage operational budgets, controlling costs and identifying areas for savings.
  • Ensure compliance with health, safety, and regulatory standards.
  • Monitor key performance indicators (KPIs) and analyse operational data to identify trends and areas for improvement.
  • Collaborate with sales, marketing, and customer service teams to ensure a seamless guest experience.
  • Implement innovative solutions and technologies to improve operational processes and guest engagement.
  • Handle escalated customer concerns and resolve issues effectively.
  • Conduct regular performance reviews and provide ongoing coaching and development to team members.
  • Stay informed about industry best practices and emerging trends in hospitality management.
  • Foster a positive and productive remote work culture.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in hospitality management, with a proven track record of operational leadership.
  • Experience in managing remote teams and distributed operations is essential.
  • Strong understanding of hospitality operations, service standards, and guest relations.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in operational management software and virtual collaboration tools.
  • Strong analytical and problem-solving abilities with a data-driven approach.
  • Ability to develop and manage budgets and control costs.
  • Knowledge of health and safety regulations in the hospitality sector.
  • Demonstrated ability to drive service excellence and customer satisfaction.
  • Experience in conflict resolution and crisis management.
  • Adaptability and resilience in a dynamic operational environment.
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Remote Hospitality Operations Manager

M1 1AA Manchester, North West £50000 Annually WhatJobs

Posted 12 days ago

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Job Description

full-time
Our client, a prestigious hospitality group renowned for its exceptional service and unique experiences, is seeking a highly motivated and experienced Remote Hospitality Operations Manager. This is a unique opportunity to oversee and enhance the operational efficiency of various hospitality venues from a remote location. You will be responsible for driving standards, optimizing service delivery, and ensuring consistent brand excellence across multiple establishments, all while working from home.

The ideal candidate will have a proven track record in managing high-volume hospitality operations, such as hotels, restaurants, or resorts. You will be adept at developing and implementing operational policies and procedures, ensuring compliance with health, safety, and hygiene regulations. Your role will involve performance analysis, identifying areas for improvement, and implementing strategic solutions to enhance customer satisfaction and profitability. You will liaise closely with on-site management teams, providing guidance, support, and ensuring adherence to company standards. The ability to effectively communicate, motivate, and lead teams remotely is essential.

Key responsibilities include managing budgets, controlling costs, and optimizing resource allocation. You will also play a crucial role in training and developing staff, fostering a culture of continuous improvement and guest-centric service. Experience with property management systems (PMS) and other hospitality technology is advantageous. Strong analytical, problem-solving, and decision-making skills are paramount. This role requires a self-starter with exceptional organizational abilities, a keen eye for detail, and the capacity to manage multiple priorities effectively in a remote work environment. If you are a passionate hospitality professional with a strategic mindset and a desire to drive operational excellence from a distance, we invite you to apply.

Key Responsibilities:
  • Oversee daily operations of multiple hospitality venues remotely.
  • Develop and implement operational standards and procedures.
  • Monitor and analyze key performance indicators (KPIs) for each venue.
  • Drive initiatives to improve guest satisfaction and service quality.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Manage operational budgets and control costs effectively.
  • Support and guide on-site management teams.
  • Implement staff training and development programs.
  • Identify opportunities for operational efficiency and service enhancement.
  • Maintain consistent brand standards across all properties.
Qualifications:
  • Significant experience (5+ years) in hospitality management, with a focus on operations.
  • Proven ability to manage multiple sites or a large-scale operation.
  • Strong understanding of hotel, restaurant, or resort operations.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in financial management and budgeting.
  • Experience with property management systems (PMS) and other hospitality software.
  • Strong analytical and problem-solving capabilities.
  • Ability to work autonomously and manage priorities effectively in a remote setting.
  • Bachelor's degree in Hospitality Management or a related field (or equivalent experience).
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