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Our team is the best in the industry - is it time you join us?

Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.

The Role:

As the first point of contact at our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day will involve:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

This is a varied and customer-focused role where you will be the first point of contact for customers and play an important part in the smooth running of daily operations.

Key responsibilities include:

• Processing orders from existing customers
li>Organising deliveries via company drivers, couriers, and hauliers
• Taking and processing card payments when required
• Handling incoming telephone calls
• Maintaining accurate filing and records
• Monitoring and processing eBay and online orders
• Greeting and assisting visitors/customers
• Carrying out general administrative duties such as filing, scanning, and shredding

About You

We’re looking for someone reliable, enthusiastic, and motivated, with the ability to manage daily tasks effectively while providing excellent customer service.

The ideal candidate will:

< i>Have strong organisational skills and be able to plan and prioritise their workload
• Be confident in building and maintaining positive customer relationships
• Be adaptable, proactive, and able to work independently as well as part of a team
• Possess excellent communication skills, both written and verbal
• Be comfortable making decisions that balance customer satisfaction with operational and financial considerations
• Have experience in customer service and administration, with the confidence to handle a variety of customer needs in different situations
• Show a genuine interest in personal growth and professional development

Hours: Part-time, Mon–Thurs, 20–30 hours per week (start time 8:30am)

Temporary to Permanent opportunity

By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service. 

If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the ‘apply’ button.

Where : EE Truro

Part Time : Permanent

Start Date; 06th October 2025

Salary : £25,087

Hourly rate:  £2.82

The Role;

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. 

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro? 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?  

• A  great  starting salary of  £25,087 rising to £25,684 after months of being here, plus an uncapped super simple commission scheme. 

• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 

• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly   

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 

• Huge  discounts on EE & BT products including your Mobile and Broadband – saving you  hundreds  of  pounds  every year. 

• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 

• Volunteering days, so you can  give back  to your local community. 

• Optional Private Healthcare and Dental, to protect you and your family. 

• Concierge service. 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

Where : EE Truro

Part Time : Permanent

Start Date; 06th October 2025

Salary : £25,087

Hourly rate:  £2.82

The Role;

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. 

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro? 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?  

• A  great  starting salary of  £25,087 rising to £25,684 after months of being here, plus an uncapped super simple commission scheme. 

• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 

• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly   

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 

• Huge  discounts on EE & BT products including your Mobile and Broadband – saving you  hundreds  of  pounds  every year. 

• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 

• Volunteering days, so you can  give back  to your local community. 

• Optional Private Healthcare and Dental, to protect you and your family. 

• Concierge service. 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

Where : EE Truro

Part Time : Permanent

Start Date; 06th October 2025

Salary : £25,087

Hourly rate:  £2.82

The Role;

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. 

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro? 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?  

• A great starting salary of £25,087 rising to £25,684 after months of being here, plus an uncapped super simple commission scheme. 

• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 

• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. 

• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 

• Volunteering days, so you can give back to your local community. 

• Optional Private Healthcare and Dental, to protect you and your family. 

• Concierge service. 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

Where : EE Truro

Part Time : Permanent

Start Date; 06th October 2025

Salary : £25,087

Hourly rate:  £2.82

The Role;

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. 

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro? 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?  

• A great starting salary of £25,087 rising to £25,684 after months of being here, plus an uncapped super simple commission scheme. 

• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 

• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  

• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. 

• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 

• Volunteering days, so you can give back to your local community. 

• Optional Private Healthcare and Dental, to protect you and your family. 

• Concierge service. 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?