1631 Hospitality jobs in Ludlow
Customer Service
Posted 18 days ago
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Job Description
Location : Droitwich
Job Type : Full-time, Office-based
Salary : £26,728
Hours : 40 hours per week (including some evenings and weekends)
We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.
This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.
Key Responsibilities:
- Handle claims from initial instruction through to resolution, providing exceptional service throughout.
- Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
- Ensure service level agreements are consistently met and daily claim boards are accurately updated.
- Contribute to the Out of Hours service on a shared rota.
- Take part in training and regular performance reviews to continuously improve service delivery.
- Minimum 1 year of experience in a customer service role.
- Strong communication skills, both written and verbal.
- Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
- IT literate and confident using systems and email.
- Competitive salary based on experience
- Collaborative, values-driven team environment
- On-site parking and a well-equipped office
- Full training and development support
If interested, contact Lizzie at Four Squared Recruitment – (url removed) or call (phone number removed)
Customer Service Representative
Posted 4 days ago
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Job Description
This successful brand is looking for another excellent customer service professional to join the team / work from home, connecting customers with Consultants in branch.
There is a culture of professionalism at this company and of going the extra mile and this is the attitude they are looking for in everyone that joins the business - they always strive to do their best for their customers and, as a company, always want to develop their staff so they can achieve their full potential.
The role
This Work From Home role (you do need to live locally to Shrewsbury) involves following up hot leads from customers that have already requested contact. You will speak to these customers shortly after they have submitted an enquiry and will offer them the opportunity to speak directly with a Consultant in branch. There is no cold calling! On-site training, workshops and coaching available to all employees.
About you:
This role could suit you if you’re from a telemarketing, lead generation, sales or customer service profession - someone that enjoys dealing with people and ensuring that they experience exceptional customer service and care.
- You will be tenacious and enjoy working towards targets as you will be speaking with clients to develop new business and generate opportunities for the Advisors
- You will be resilient and have an entrepreneurial mindset as you will be working closely with management to plan campaigns that maximise new business opportunities and drive lead generation activity
- You will be ambitious - this business promotes within, everyone in a leadership position started out as an Advisor – they will give you all the tools, all they ask from you is the desire to succeed.
Package on offer with this high-end brand
- Annual salary £24,000 for 35hrs pw
- 22 days holiday, increasing to 27 days through service (plus bank holidays)
- Laptop, mobile phone etc supplied
- Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
- Income protection guaranteeing an income for up to 5 years in the event of an illness or injury
- Contributory pension scheme – 5% employer contribution and 5% employee contribution
- Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
- Access to a host of lifestyle and financial benefits that you can choose from; Discounts on gym membership across the UK; Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase; Access to hundreds of high-street retailer discounts
Customer Service Executive
Posted 6 days ago
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Job Description
Customer Service Executive
Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Wellington, Somerset
Salary: £30,195.48
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
How Synertec will set you up for success as a Customer Account Executive:
Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary. This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.
About your role as a Customer Account Executive:
You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment – you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively. Join our dynamic team as a Customer Account Executive and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.
The Essentials for You :
- 25 days holiday, rising to 30, plus Bank Holidays
- Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
- Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments…
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.
Ok I’m in! Where do I sign?
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
*Please note that sponsorship is not available for this role
REF-(Apply online only)
Customer Service Assistant
Posted today
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Job Description
Were recruiting for Customer Service Assistants to earn £12.41 per hour.
Customer Service Assistant Benefits:
This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working with us is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportuni.
WHJS1_UKTJ
Customer Service Advisor
Posted today
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Job Description
Customer Service Advisor
Telford
Permanent
Salary £23,950 Rising to £24,700 after probation
Monday to Friday, 9 am 5 pm (37.5 hours a week)
Were currently recruiting for a Customer Service Advisor to join a well-established and friendly team based in Telford. This is a permanent opportunity offering a great starting salary with a pay increase following probation. In this role, youll be the first p.
WHJS1_UKTJ
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
Telford
Permanent
Salary £23,950 Rising to £24,700 after probation
Monday to Friday, 9 am 5 pm (37.5 hours a week)
Were currently recruiting for a Customer Service Advisor to join a well-established and friendly team based in Telford. This is a permanent opportunity offering a great starting salary with a pay increase following probation. In this role, youll be the first p.
WHJS1_UKTJ
Customer Service Assistant
Posted today
Job Viewed
Job Description
Were recruiting for Customer Service Assistants to earn £12.41 per hour.
Customer Service Assistant Benefits:
This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working with us is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportuni.
WHJS1_UKTJ
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Customer Service Administrator
Posted today
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Customer Service Administrator - Temporary Shrewsbury
L & C Consulting are working with a Shrewsbury based concern to recruit for a new Customer Service Administrator to join their small, existing customer service team on a Temporary basis that may lead to a permanent position for the right person. Based in modern offices, this role will suit a confident, professional applicant with a strong custo.
WHJS1_UKTJ
Customer Service Agent
Posted 26 days ago
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Job Description
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Till & Customer Service Manager
Posted 6 days ago
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Job Description
This is your opportunity to lead a vital department where outstanding customer service meets financial accuracy, with real autonomy and personal development at its heart.
As a Till & Customer Service Manager, you'll be leading and developing a large team to deliver impeccable customer service whilst ensuring complete transactional accuracy across the business. You'll have the chance to carry out effective financial analysis, manage cash reconciliation, and implement solutions to challenges as they arise, all whilst recruiting, training, and performance managing your supervisors and assistants. This fast-paced role offers genuine autonomy and the opportunity to make a tangible impact on both customer experience and business performance, working within a company that values excellence and innovation.
The Till & Customer Service Manager position would suit someone with strong leadership skills and previous managerial experience who excels in customer-facing environments. If you have excellent problem-solving abilities, strong numeracy and computer skills, and can remain calm and strategic under pressure whilst motivating your team to produce results, this role is perfect for you.
What's on offer:
- Salary range from 26,500 - 30,000, dependent on experience
- Generous staff discount
- Training and development opportunities
- A friendly, supportive working environment where your skills and knowledge are valued
If you're ready to be part of a dynamic, thriving business that values exceptional customer service and strong leadership, Select Recruitment would love to hear from you.