60 Hospitality jobs in Luton

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

• £5 - 20 (per 1 hour session)
• 50 - 00 (multi-session studies)

Job Requirements:

• Show up at least 10 mins before discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smartphone with working camera or desktop/laptop with webcam
• Must have access to high speed internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Customer service representative agent experience is not necessary.

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed should you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about catering packages, menu options, and event services.
• Assist customers with booking reservations, managing inquiries, and processing orders.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently and empathetically.
• Upsell additional services and products where appropriate, based on customer needs.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams (e.g., event planners, kitchen staff) to ensure seamless service delivery.
• Gather customer feedback and report on common issues or trends to management.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to team goals and objectives, striving for excellent customer satisfaction ratings.
• Handle administrative tasks related to customer accounts and bookings.
• Proactively identify opportunities to improve the customer journey and service offerings.

• Previous experience in customer service, hospitality, or a related field is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a calm, patient demeanor.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
• Comfortable making and receiving phone calls and engaging in written communication.
• A proactive approach to learning about our services and products.
• Ability to work flexible hours, potentially including evenings and weekends, as required by business needs.
• A genuine passion for providing outstanding customer service.

• Oversee daily operations of all hotel departments to ensure seamless service delivery.
• Manage departmental budgets, P&L statements, and control operational costs.
• Develop and implement operational policies and procedures to enhance guest satisfaction.
• Lead, train, and motivate the hotel operations team to achieve performance targets.
• Ensure adherence to health, safety, and hygiene standards across the property.
• Manage inventory, procurement, and vendor relationships.
• Monitor guest feedback and implement service improvements.
• Collaborate with the sales and marketing teams to drive business growth.
• Contribute to the strategic planning and business development of the hotel.

• Oversee and coordinate daily operational activities across multiple hospitality venues, ensuring consistency and quality standards.
• Develop, implement, and monitor operational policies and procedures to enhance efficiency and guest satisfaction.
• Manage vendor relationships, including procurement of supplies and services, and negotiate favorable contracts.
• Analyze operational data to identify trends, inefficiencies, and areas for improvement.
• Develop and manage departmental budgets, controlling costs and ensuring profitability.
• Lead, train, and motivate remote operational teams, fostering a culture of excellence and accountability.
• Ensure compliance with health, safety, and hygiene regulations across all locations.
• Resolve guest complaints and operational issues promptly and effectively.
• Collaborate with marketing and sales teams to support promotional activities and drive business.
• Implement and manage technology solutions to streamline operations and improve guest experiences.
• Conduct regular virtual site visits and performance reviews of location managers.
• Contribute to strategic planning and business development initiatives.
• Maintain strong communication channels with all stakeholders, including property managers and corporate leadership.
• Champion a guest-centric approach to all operational decisions.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hospitality operations management, with a significant portion in a supervisory or management role.
• Proven experience managing operations remotely or overseeing multiple geographically dispersed locations.
• Strong understanding of hospitality industry best practices, including service standards, operational efficiency, and financial management.
• Excellent leadership, team management, and communication skills.
• Proficiency in using operational management software, POS systems, and remote collaboration tools.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to work independently, manage priorities, and meet deadlines in a remote setting.
• Knowledge of health, safety, and regulatory compliance within the hospitality sector.
• A passion for delivering outstanding guest experiences and driving operational excellence.
• Experience with budget management and cost control measures.

• Providing strategic leadership and direction for multiple hospitality operations.
• Overseeing daily operational activities, ensuring smooth and efficient service delivery.
• Developing and implementing operational policies and procedures to enhance guest satisfaction and service quality.
• Managing budgets, controlling costs, and optimizing revenue generation for all assigned venues.
• Recruiting, training, motivating, and managing on-site management teams and staff.
• Ensuring compliance with health, safety, and hygiene regulations across all locations.
• Monitoring customer feedback and implementing strategies to address concerns and improve guest experiences.
• Collaborating with marketing and sales teams to drive business growth and implement promotional activities.
• Conducting regular performance reviews and implementing performance improvement plans.
• Reporting on operational performance, financial results, and key metrics to senior management.

• Develop and implement operational strategies to enhance service quality, guest satisfaction, and overall profitability.
• Oversee daily operations of various hospitality units, ensuring adherence to standards and procedures.
• Manage staff scheduling, performance, and development through virtual means.
• Implement and maintain rigorous health, safety, and hygiene protocols across all operational areas.
• Monitor financial performance, including budget management, cost control, and revenue generation initiatives.
• Conduct regular virtual operational reviews and performance analyses.
• Develop and manage relationships with suppliers and vendors.
• Drive continuous improvement initiatives to optimize efficiency and guest experience.
• Handle escalated guest concerns and ensure timely and satisfactory resolutions.
• Utilize technology and digital tools to manage and coordinate remote teams and operations effectively.

• Proven experience (5+ years) in a managerial role within the hospitality industry (hotels, restaurants, event management).
• Demonstrated success in operational management, staff supervision, and team leadership.
• Strong understanding of hospitality best practices, service standards, and revenue management.
• Excellent communication, interpersonal, and leadership skills, with the ability to inspire and manage remote teams.
• Proficiency in using hospitality management software and virtual collaboration tools.
• Strong financial acumen and experience with budgeting and cost control.
• Ability to analyze operational data and implement data-driven improvements.
• Exceptional problem-solving skills and a proactive approach to challenges.
• Resilience and the ability to thrive in a dynamic, remote work environment.
• Flexibility to adapt to changing operational needs.