60 Hospitality jobs in Luton

Customer Service Representative

BD1 5AN Luton, Eastern £157 day Tate

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Job Description

Customer Service Representative

Bradford

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.


The key details!

  • £157 per day, paid via Umbrella
  • 6 month contract
  • Hybrid working, 3 days a week in the office.
  • Office based in Bradford City Centre.
  • Working 9:30am - 18:00pm
  • Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
  • 17th November start date!

What you will be doing

  • Supporting our clients customers during vulnerable moments, when they most need it.
  • Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
  • Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
  • Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
  • Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

  • Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
  • Exceptional listening and communication skills with the ability to show empathy in a customer situation
  • Strong teamwork ethic and highly motivated.
  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today!

Please note the start date for this role is Monday 17th November.

**This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.**

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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Customer Service Representative

Luton, Eastern £27000 - £30000 annum Megagen Implants

Posted 12 days ago

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Job Description

Permanent

We are a growing dental implant distributor with office and sales teams.  This role will be working within our busy friendly office dealing with customers and our sales team.  The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

·    To deal with telephone enquiries and provide exceptional customer service levels at all times

·    Taking orders, advising on stock availability and pricing

·    Provide product information and identifying the customer’s requirements via telephone, post and e-mail

·    Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail

·    Advise customers of out of stock/discontinued products

·    Pick and pack orders (working alongside the Stock Controller)

·    Advise customers of stock availability/discontinued products (working alongside the Stock Controller)

·    Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary

·    Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries.  Check invoices from courier company on a weekly basis and check all invoice data matches deliveries

·    Working with the stock inventory system

·    Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

Essential Skills

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution

• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with

• Excellent communication skills, both verbal and written

• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.

• The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis)

• Possess good IT systems knowledge in MS Excel/Word/Outlook

• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done

• Organise workload to achieve set objectives where there are conflicting demands and priorities

• Possesses physical strength necessary to unload, lift, and carry heavy boxes

Application & Selection Process

1.   CV & Cover Letter → submit via email

2.   Online Assessment → personality & aptitude test 

3.   Online Screening 

4.   Interview Stage → panel interview (Customer Service Manager + Ops)

5.   Offer & Onboarding

Benefits

Package:

- Base Salary: £27,000–£30,000 (DOE)

- Pension (auto-enrolment)

- 25 days annual leave + public holidays.

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Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Luton, Eastern ApexFocusGroup

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part-time

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

  • £5 - 20 (per 1 hour session)
  • 50 - 00 (multi-session studies)

Job Requirements:

  • Show up at least 10 mins before discussion start time.
  • Participate by completing written and oral instructions.
  • Complete written survey provided for each panel.
  • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

  • Must have either a smartphone with working camera or desktop/laptop with webcam
  • Must have access to high speed internet connection
  • Desire to fully participate in one or several of the above topics
  • Ability to read, understand, and follow oral and written instructions.
  • Customer service representative agent experience is not necessary.

Job Benefits:

  • Flexibility to take part in discussions online or in-person.
  • No commute needed should you choose to work from home remotely.
  • No minimum hours. You can do this part-time or full-time
  • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
  • You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

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Remote Customer Service Representative (Catering & Hospitality)

MK40 1AA Milton Keynes, South East £22000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is actively seeking dedicated and customer-focused individuals to join their team as Remote Customer Service Representatives. This is a fully remote position, offering the flexibility to work from the comfort of your own home anywhere within the UK. You will be the primary point of contact for customers seeking information, support, and assistance related to catering services, events, and hospitality bookings. Your role is crucial in ensuring a positive customer experience from initial inquiry through to post-service follow-up.

Location: UK Wide (Remote)

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide detailed information about catering packages, menu options, and event services.
  • Assist customers with booking reservations, managing inquiries, and processing orders.
  • Troubleshoot and resolve customer issues, complaints, and concerns efficiently and empathetically.
  • Upsell additional services and products where appropriate, based on customer needs.
  • Maintain accurate customer records and interaction logs in the CRM system.
  • Collaborate with internal teams (e.g., event planners, kitchen staff) to ensure seamless service delivery.
  • Gather customer feedback and report on common issues or trends to management.
  • Adhere to company policies and procedures to ensure consistent service quality.
  • Contribute to team goals and objectives, striving for excellent customer satisfaction ratings.
  • Handle administrative tasks related to customer accounts and bookings.
  • Proactively identify opportunities to improve the customer journey and service offerings.
Qualifications:
  • Previous experience in customer service, hospitality, or a related field is highly desirable.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving abilities and a calm, patient demeanor.
  • Proficiency in using computer systems, CRM software, and standard office applications.
  • Ability to work independently and manage time effectively in a remote setting.
  • A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
  • Comfortable making and receiving phone calls and engaging in written communication.
  • A proactive approach to learning about our services and products.
  • Ability to work flexible hours, potentially including evenings and weekends, as required by business needs.
  • A genuine passion for providing outstanding customer service.
If you are a self-motivated individual with a flair for customer interaction and a desire to work remotely within the vibrant catering and hospitality industry, we want to hear from you!
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Hospitality Operations Manager

MK40 1AL Milton Keynes, South East £45000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client, a highly-rated boutique hotel chain, is seeking a dynamic and experienced Hospitality Operations Manager to oversee operations for their flagship property in Milton Keynes, Buckinghamshire, UK . This role is central to ensuring exceptional guest experiences and driving operational efficiency across all hotel departments, including front desk, food and beverage, housekeeping, and events. You will be responsible for managing budgets, optimizing staffing levels, implementing service standards, and ensuring compliance with health and safety regulations. The ideal candidate will have a passion for hospitality, a strong leadership presence, and a proven track record in operations management within the hotel industry. You should be adept at staff training and development, performance management, and fostering a positive team environment. Experience with property management systems (PMS) and a keen understanding of revenue management principles are advantageous. This hybrid role offers the flexibility to manage on-site operations while also conducting strategic planning and administrative tasks remotely. We are looking for a proactive problem-solver with excellent communication and interpersonal skills, capable of motivating teams and exceeding guest expectations. Your commitment to delivering outstanding service and your ability to adapt to the evolving demands of the hospitality sector will be crucial for success. You will play a key role in enhancing the guest journey and contributing to the overall success and reputation of the establishment.
Key Responsibilities:
  • Oversee daily operations of all hotel departments to ensure seamless service delivery.
  • Manage departmental budgets, P&L statements, and control operational costs.
  • Develop and implement operational policies and procedures to enhance guest satisfaction.
  • Lead, train, and motivate the hotel operations team to achieve performance targets.
  • Ensure adherence to health, safety, and hygiene standards across the property.
  • Manage inventory, procurement, and vendor relationships.
  • Monitor guest feedback and implement service improvements.
  • Collaborate with the sales and marketing teams to drive business growth.
  • Contribute to the strategic planning and business development of the hotel.
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Remote Operations Manager - Hospitality

MK10 0BG Milton Keynes, South East £50000 Annually WhatJobs

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full-time
Our client, a rapidly growing hospitality group known for its exceptional guest experiences, is seeking a proactive and organized Remote Operations Manager to oversee key operational functions. This is a fully remote position, offering the flexibility to manage and optimize operations from anywhere. You will be instrumental in ensuring the seamless execution of daily operations across various properties, focusing on service excellence, efficiency, and cost management. The ideal candidate will have a strong background in hospitality operations, exceptional leadership skills, and a knack for problem-solving in a distributed environment.

Responsibilities:
  • Oversee and coordinate daily operational activities across multiple hospitality venues, ensuring consistency and quality standards.
  • Develop, implement, and monitor operational policies and procedures to enhance efficiency and guest satisfaction.
  • Manage vendor relationships, including procurement of supplies and services, and negotiate favorable contracts.
  • Analyze operational data to identify trends, inefficiencies, and areas for improvement.
  • Develop and manage departmental budgets, controlling costs and ensuring profitability.
  • Lead, train, and motivate remote operational teams, fostering a culture of excellence and accountability.
  • Ensure compliance with health, safety, and hygiene regulations across all locations.
  • Resolve guest complaints and operational issues promptly and effectively.
  • Collaborate with marketing and sales teams to support promotional activities and drive business.
  • Implement and manage technology solutions to streamline operations and improve guest experiences.
  • Conduct regular virtual site visits and performance reviews of location managers.
  • Contribute to strategic planning and business development initiatives.
  • Maintain strong communication channels with all stakeholders, including property managers and corporate leadership.
  • Champion a guest-centric approach to all operational decisions.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in hospitality operations management, with a significant portion in a supervisory or management role.
  • Proven experience managing operations remotely or overseeing multiple geographically dispersed locations.
  • Strong understanding of hospitality industry best practices, including service standards, operational efficiency, and financial management.
  • Excellent leadership, team management, and communication skills.
  • Proficiency in using operational management software, POS systems, and remote collaboration tools.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Ability to work independently, manage priorities, and meet deadlines in a remote setting.
  • Knowledge of health, safety, and regulatory compliance within the hospitality sector.
  • A passion for delivering outstanding guest experiences and driving operational excellence.
  • Experience with budget management and cost control measures.
This is a fantastic opportunity to take on a key leadership role within a thriving hospitality group, enjoying the benefits of remote work and contributing to its continued success. If you are a results-oriented and experienced operations professional, apply today.
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Senior Hospitality Operations Manager

MK9 2HU Milton Keynes, South East £45000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a dynamic and expanding hospitality group, is seeking an experienced and passionate Senior Hospitality Operations Manager for a fully remote position. While the company operates extensively near Milton Keynes, Buckinghamshire, UK , this role allows you to manage operations from anywhere within the UK. You will be responsible for overseeing the daily operations of multiple hospitality venues, ensuring exceptional guest experiences, driving operational efficiency, and maintaining high standards of service delivery. The ideal candidate will possess a proven track record in managing diverse hospitality establishments, a deep understanding of operational best practices, and strong leadership capabilities. You will lead a team of on-site managers and staff, fostering a positive work environment and ensuring profitability targets are met. Key responsibilities include:
  • Providing strategic leadership and direction for multiple hospitality operations.
  • Overseeing daily operational activities, ensuring smooth and efficient service delivery.
  • Developing and implementing operational policies and procedures to enhance guest satisfaction and service quality.
  • Managing budgets, controlling costs, and optimizing revenue generation for all assigned venues.
  • Recruiting, training, motivating, and managing on-site management teams and staff.
  • Ensuring compliance with health, safety, and hygiene regulations across all locations.
  • Monitoring customer feedback and implementing strategies to address concerns and improve guest experiences.
  • Collaborating with marketing and sales teams to drive business growth and implement promotional activities.
  • Conducting regular performance reviews and implementing performance improvement plans.
  • Reporting on operational performance, financial results, and key metrics to senior management.
A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Extensive experience (7+ years) in progressive management roles within the hospitality industry, including multi-site management, is essential. Strong knowledge of F&B operations, front-of-house management, and event coordination is required. Excellent leadership, problem-solving, communication, and financial acumen are critical for success in this remote role.
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Remote Hospitality Operations Manager

MK1 1DP Milton Keynes, South East £40000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is seeking a highly organized and proactive Remote Hospitality Operations Manager to oversee and enhance their hospitality services. This unique, fully remote position requires a seasoned professional with a deep understanding of the hospitality industry, strong operational management skills, and the ability to lead and motivate teams from a distance. You will be responsible for ensuring the seamless delivery of exceptional guest experiences, optimizing operational efficiency, and driving revenue growth.

Key Responsibilities:
  • Develop and implement operational strategies to enhance service quality, guest satisfaction, and overall profitability.
  • Oversee daily operations of various hospitality units, ensuring adherence to standards and procedures.
  • Manage staff scheduling, performance, and development through virtual means.
  • Implement and maintain rigorous health, safety, and hygiene protocols across all operational areas.
  • Monitor financial performance, including budget management, cost control, and revenue generation initiatives.
  • Conduct regular virtual operational reviews and performance analyses.
  • Develop and manage relationships with suppliers and vendors.
  • Drive continuous improvement initiatives to optimize efficiency and guest experience.
  • Handle escalated guest concerns and ensure timely and satisfactory resolutions.
  • Utilize technology and digital tools to manage and coordinate remote teams and operations effectively.
Qualifications and Experience:
  • Proven experience (5+ years) in a managerial role within the hospitality industry (hotels, restaurants, event management).
  • Demonstrated success in operational management, staff supervision, and team leadership.
  • Strong understanding of hospitality best practices, service standards, and revenue management.
  • Excellent communication, interpersonal, and leadership skills, with the ability to inspire and manage remote teams.
  • Proficiency in using hospitality management software and virtual collaboration tools.
  • Strong financial acumen and experience with budgeting and cost control.
  • Ability to analyze operational data and implement data-driven improvements.
  • Exceptional problem-solving skills and a proactive approach to challenges.
  • Resilience and the ability to thrive in a dynamic, remote work environment.
  • Flexibility to adapt to changing operational needs.
This is an exceptional opportunity for a dedicated hospitality professional to shape and lead operations without geographical constraints. If you are a passionate leader with a vision for exceptional hospitality service delivery in a remote setting, we encourage you to apply.
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Senior Hospitality Operations Manager

MK9 2ER Milton Keynes, South East £55000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client, a prestigious hospitality group known for its exceptional guest experiences, is seeking an experienced Senior Hospitality Operations Manager to oversee and optimize operations across its diverse portfolio. This is a fully remote position, allowing you to manage and strategize from anywhere.

The Senior Hospitality Operations Manager will be responsible for developing and implementing operational strategies that enhance guest satisfaction, drive revenue, and ensure profitability. You will work closely with on-site management teams at various properties to set performance benchmarks, monitor key metrics, and identify areas for improvement. Key responsibilities include overseeing service standards, managing budgets, controlling costs, and ensuring compliance with health, safety, and hygiene regulations across all locations.

This role demands a strategic thinker who can provide leadership and guidance remotely. You will be instrumental in refining operational processes, implementing best practices in service delivery, and fostering a culture of excellence among staff. You will analyse operational data, develop action plans to address challenges, and introduce innovative solutions to elevate the guest experience. Developing strong relationships with property managers, identifying training needs, and ensuring consistent brand representation are also crucial aspects of this position.

The ideal candidate will have a minimum of 8 years of progressive experience in hospitality management, with a significant portion spent in senior operational roles overseeing multiple properties or large-scale venues. A deep understanding of hotel operations, F&B management, revenue management, and customer service excellence is essential. Proven ability to lead, motivate, and influence teams remotely is critical. Strong analytical, financial acumen, and strategic planning skills are required. Excellent communication, presentation, and interpersonal abilities are paramount for success in this remote leadership role. A degree in Hospitality Management or a related field is preferred.

This is a unique opportunity to shape the operational success of a leading hospitality brand from a remote vantage point. If you are a results-driven leader with a passion for delivering outstanding guest experiences and possess the skills to excel in a remote management capacity, we encourage you to apply.
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Head of Hospitality Operations

MK9 2HU Milton Keynes, South East £50000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client, a prestigious hospitality group, is seeking a highly experienced and dynamic Head of Hospitality Operations to oversee their diverse portfolio of establishments. This role offers a hybrid working arrangement, allowing for a blend of on-site management in Milton Keynes, Buckinghamshire, UK , and remote strategic planning.

As the Head of Hospitality Operations, you will be responsible for ensuring the highest standards of service, operational efficiency, and financial performance across all venues. Your key duties will include developing and implementing operational strategies, managing budgets, and optimizing resource allocation. You will lead and inspire a team of venue managers and staff, fostering a culture of excellence, guest satisfaction, and employee development.

Responsibilities encompass overseeing all aspects of daily operations, including front-of-house, back-of-house, food and beverage, events, and customer relations. You will be instrumental in driving revenue growth through effective sales and marketing initiatives, as well as controlling costs through stringent operational management. Ensuring compliance with health, safety, and licensing regulations will be paramount.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 8 years of progressive experience in hospitality operations management, preferably with multi-site responsibility. Proven success in driving profitability, enhancing guest experiences, and leading large teams is essential. Strong financial acumen, excellent leadership, communication, and interpersonal skills are required to effectively manage stakeholders and inspire teams. Experience with property management systems and operational software is beneficial.

This is a significant opportunity to shape the operational direction of a leading hospitality group. If you are a results-driven leader passionate about delivering exceptional guest experiences and seeking a rewarding role in Milton Keynes , we encourage you to apply.
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