What Jobs are available for Hospitality in Lutterworth?
Showing 60 Hospitality jobs in Lutterworth
Customer Service Advisor- Phone Based
LE17 4AB Lutterworth, East Midlands
£13 hour
Blue Arrow
Posted 6 days ago
Job Viewed
Job Description
Customer Service Advisor - Phone-Based
Location: Lutterworth
Hours: Monday to Friday, 8:00am - 4:00pm
Pay: £13.50 per hour
Weekly Hours: 37.5 hours
Are you a confident communicator with strong IT skills and a passion for helping people? We're looking for a Customer Service Advisor to join our friendly and fast-paced team in Lutterworth , providing excellent support over the phone.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently
- Resolve queries and provide accurate information
- Log and update customer records using internal systems
- Collaborate with colleagues to ensure a smooth customer experience
- Maintain a positive and helpful attitude at all times
What You'll Need:
- Excellent verbal communication skills
- Confidence using Microsoft Word, Excel, Teams, and Outlook
- Strong attention to detail and organisational skills
- Ability to work independently and as part of a team
- Previous customer service experience (desirable but not essential)
Why Join Us?
- Weekday working hours - no weekends!
- Supportive team environment
- Competitive hourly rate
- Opportunity to grow and develop your skills
If you're ready to bring your customer service skills to a role where you'll make a real difference, we'd love to hear from you. Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Hospitality Operations Manager
CV1 2BU Coventry, West Midlands
£40000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group known for its exceptional service and innovative approach, is seeking a highly motivated and experienced Hospitality Operations Manager to join their fully remote team. This is a unique opportunity to contribute to the strategic management and operational excellence of a leading brand in the tourism and hospitality sector, without the need for a fixed office location. The ideal candidate will possess a deep understanding of hotel/restaurant operations, a passion for guest satisfaction, and a proven ability to drive efficiency and profitability.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage day-to-day operations across various hospitality venues, ensuring the highest standards of service delivery.
- Develop and implement operational strategies to enhance guest experience, improve efficiency, and maximise revenue.
- Manage budgets, control costs, and ensure profitability targets are met or exceeded.
- Lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Develop and implement service standards, operational procedures, and training programs.
- Monitor customer feedback and implement improvements to enhance guest satisfaction.
- Manage relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.
- Analyse operational data and performance metrics to identify trends and areas for improvement.
- Collaborate with marketing and sales teams to develop and execute strategies that drive bookings and customer engagement.
- Stay abreast of industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management, with a proven track record of success.
- Extensive knowledge of hotel and/or restaurant operations, including front office, F&B, housekeeping, and event management.
- Strong leadership, team management, and interpersonal skills.
- Excellent financial acumen, including budgeting, forecasting, and cost control.
- Proficiency in hotel management software (PMS) and other relevant operational systems.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Excellent communication and customer service skills.
- A passion for delivering exceptional guest experiences and driving operational excellence.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager - Hospitality
LE1 5BB Leicester, East Midlands
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is seeking a dynamic and experienced Operations Manager. This role is integral to ensuring the seamless day-to-day running of their establishments, focusing on delivering exceptional guest experiences and operational efficiency. You will be responsible for overseeing all aspects of operations, including staff management, service standards, inventory control, budgeting, and compliance with health and safety regulations. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of the hospitality industry's nuances.
You will lead and motivate a diverse team, foster a positive work environment, and ensure that all staff are trained to the highest standards. Key responsibilities include managing budgets, controlling costs, optimizing resource allocation, and implementing strategies to enhance profitability and guest satisfaction. This role operates on a hybrid basis, requiring a balance of on-site management and remote administrative duties. You will also be involved in developing and implementing operational improvements, analyzing performance data, and reporting on key metrics to senior management. A commitment to excellence and a passion for service are essential.
Responsibilities:
Qualifications:
You will lead and motivate a diverse team, foster a positive work environment, and ensure that all staff are trained to the highest standards. Key responsibilities include managing budgets, controlling costs, optimizing resource allocation, and implementing strategies to enhance profitability and guest satisfaction. This role operates on a hybrid basis, requiring a balance of on-site management and remote administrative duties. You will also be involved in developing and implementing operational improvements, analyzing performance data, and reporting on key metrics to senior management. A commitment to excellence and a passion for service are essential.
Responsibilities:
- Oversee daily operations of hospitality venues, ensuring high standards of service.
- Manage and develop a team of staff, including recruitment, training, and performance evaluation.
- Implement and enforce operational policies and procedures.
- Control inventory, manage suppliers, and ensure efficient stock management.
- Develop and manage departmental budgets, monitoring financial performance.
- Ensure compliance with health, safety, and hygiene regulations.
- Address guest feedback and resolve issues promptly and professionally.
- Identify opportunities for operational improvements and implement cost-saving measures.
- Collaborate with marketing and sales teams to drive business growth.
- Maintain a strong understanding of industry trends and best practices.
Qualifications:
- Proven experience as an Operations Manager or similar role within the hospitality industry.
- Strong leadership, team management, and communication skills.
- Excellent understanding of hospitality operations, including F&B, front office, and housekeeping.
- Proficiency in budgeting, financial management, and cost control.
- Knowledge of health, safety, and food hygiene regulations.
- Problem-solving abilities and a proactive approach to challenges.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Relevant diploma or degree in Hospitality Management or Business Administration is advantageous.
- Flexibility to work varied shifts, including weekends and public holidays, as needed.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Hospitality Operations Manager
CV1 1ND Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hospitality Operations Manager to oversee their operations in a fully remote capacity. This pivotal role requires a leader with a proven track record in managing diverse hospitality functions, ensuring exceptional guest experiences, and driving operational efficiency. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of hospitality best practices, including service standards, financial management, and team leadership. You will be responsible for developing and implementing operational strategies, managing budgets, optimising resource allocation, and ensuring compliance with health, safety, and quality standards. This fully remote position offers the flexibility to manage operations from anywhere, leveraging technology to maintain seamless communication and oversight. You will work closely with on-site teams (managed remotely) to ensure service delivery meets and exceeds expectations. Responsibilities include:
- Developing and implementing operational strategies to enhance guest satisfaction and profitability.
- Managing budgets, controlling costs, and optimising financial performance.
- Overseeing day-to-day operations across various hospitality departments (e.g., F&B, accommodation, events).
- Leading, motivating, and developing remote and on-site teams.
- Ensuring adherence to all health, safety, hygiene, and regulatory standards.
- Implementing and maintaining high service quality standards.
- Managing vendor relationships and procurement processes.
- Analysing operational data and implementing improvements to enhance efficiency.
- Coordinating with marketing and sales teams to support business objectives.
- Utilising technology and communication tools effectively for remote management and oversight.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a senior management role within the hospitality industry.
- Proven experience in managing operations, P&L responsibility, and team leadership.
- Strong understanding of hospitality operations, service standards, and customer experience management.
- Excellent financial acumen and budgeting skills.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hospitality management software and remote collaboration tools.
- Ability to work autonomously and manage effectively in a fully remote environment.
- A passion for delivering outstanding guest experiences.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Senior Event Manager - Hospitality
CV1 1AA Coventry, West Midlands
£45000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious name in the hospitality sector, is actively seeking a highly experienced and creative Senior Event Manager to join their vibrant team in Coventry, West Midlands, UK . This role is crucial for conceptualising, planning, and executing a wide range of high-profile events, from corporate gatherings and conferences to exquisite social functions and banquets. You will lead a dedicated events team, manage budgets meticulously, and ensure every event delivered meets and exceeds client expectations, contributing to the venue's reputation for excellence.
Key Responsibilities:
Qualifications and Experience:
This is a fantastic opportunity for a seasoned events professional to take on a leading role in a dynamic and prestigious hospitality environment.
Key Responsibilities:
- Oversee the end-to-end planning and execution of all events, ensuring seamless delivery from conception to completion.
- Develop creative event concepts and proposals tailored to client requirements and venue capabilities.
- Manage event budgets, negotiate with suppliers, and ensure profitability for all events.
- Lead, mentor, and motivate the events team, fostering a collaborative and results-driven environment.
- Liaise directly with clients to understand their needs, provide regular updates, and ensure their vision is realised.
- Coordinate with internal departments, including catering, AV, security, and front-of-house, to ensure all logistical aspects are managed effectively.
- Conduct site inspections and manage event layouts, seating arrangements, and overall ambiance.
- Oversee event staff during functions, ensuring high standards of service and guest satisfaction.
- Manage vendor relationships and contracts, ensuring service level agreements are met.
- Address and resolve any client issues or operational challenges that arise during events.
- Maintain up-to-date knowledge of industry trends and best practices in event management.
- Develop and implement event marketing and promotional strategies where applicable.
- Ensure compliance with all health, safety, and licensing regulations.
Qualifications and Experience:
- A minimum of 5-7 years of proven experience in event management, preferably within the hospitality industry, luxury hotels, or event venues.
- Demonstrated success in managing a variety of event types and scales.
- Excellent leadership, team management, and communication skills.
- Strong financial acumen with experience in budget management and P&L responsibility.
- Exceptional organisational and project management skills, with a keen eye for detail.
- Proficiency in event management software and MS Office Suite.
- A creative mindset with the ability to innovate and problem-solve.
- Strong negotiation and supplier management skills.
- Ability to work under pressure and meet tight deadlines.
- A passion for delivering outstanding client experiences.
- Relevant degree or qualification in Hospitality Management, Marketing, or Event Management is advantageous.
This is a fantastic opportunity for a seasoned events professional to take on a leading role in a dynamic and prestigious hospitality environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Remote Hospitality Operations Manager
LE1 5WU Leicester, East Midlands
£45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and proactive Remote Hospitality Operations Manager to oversee and optimize the operational efficiency of their diverse hospitality ventures. This fully remote position requires a strategic thinker with a proven track record in managing large-scale operations, ensuring exceptional guest experiences, and driving profitability. The successful candidate will leverage technology and innovative management practices to maintain high standards across all managed locations, fostering a culture of excellence and continuous improvement.
As the Remote Hospitality Operations Manager, you will be responsible for developing and implementing operational strategies, setting performance benchmarks, and ensuring adherence to quality standards. You will work closely with on-site teams, providing guidance and support through virtual channels. This role involves significant data analysis to identify operational bottlenecks, implement cost-saving measures, and enhance guest satisfaction. Your ability to lead and motivate remote teams, manage budgets effectively, and ensure compliance with all regulatory requirements will be paramount.
Key responsibilities include:
The ideal candidate will have extensive experience in hospitality management, with a strong understanding of operations, finance, and customer service. Excellent leadership, communication, and problem-solving skills are essential. Proficiency in hospitality management software, data analysis tools, and virtual collaboration platforms is a must. A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. This is a fully remote role supporting operations primarily focused around Leicester, Leicestershire, UK , demanding a self-motivated individual with a passion for delivering excellence in the hospitality sector.
As the Remote Hospitality Operations Manager, you will be responsible for developing and implementing operational strategies, setting performance benchmarks, and ensuring adherence to quality standards. You will work closely with on-site teams, providing guidance and support through virtual channels. This role involves significant data analysis to identify operational bottlenecks, implement cost-saving measures, and enhance guest satisfaction. Your ability to lead and motivate remote teams, manage budgets effectively, and ensure compliance with all regulatory requirements will be paramount.
Key responsibilities include:
- Developing and implementing comprehensive operational policies and procedures for hospitality establishments.
- Monitoring and analyzing key performance indicators (KPIs) across all operations, including guest satisfaction, revenue, and cost control.
- Managing budgets, financial performance, and resource allocation for multiple locations.
- Providing remote leadership and support to on-site management teams, fostering effective communication and collaboration.
- Ensuring consistent delivery of high-quality guest services and experiences.
- Identifying and implementing operational improvements and efficiencies.
- Overseeing supply chain management and inventory control where applicable.
- Ensuring compliance with health, safety, food hygiene, and all other relevant regulations.
- Developing and delivering training programs for operational staff.
- Leading initiatives to enhance sustainability and environmental responsibility within operations.
The ideal candidate will have extensive experience in hospitality management, with a strong understanding of operations, finance, and customer service. Excellent leadership, communication, and problem-solving skills are essential. Proficiency in hospitality management software, data analysis tools, and virtual collaboration platforms is a must. A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. This is a fully remote role supporting operations primarily focused around Leicester, Leicestershire, UK , demanding a self-motivated individual with a passion for delivering excellence in the hospitality sector.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Senior Hospitality Operations Manager
LE1 5AQ Leicester, East Midlands
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Hospitality Operations Manager to oversee and enhance their hospitality services, operating entirely remotely. This crucial role is responsible for managing the day-to-day operations of our client's hospitality ventures, ensuring exceptional guest experiences, operational efficiency, and profitability. You will develop and implement strategies to improve service standards, optimise resource allocation, and drive revenue growth across all hospitality touchpoints. This includes managing relationships with various service providers, ensuring compliance with health, safety, and hygiene regulations, and overseeing staffing and training initiatives for remote teams supporting hospitality functions. The Senior Hospitality Operations Manager will also be responsible for budget management, financial forecasting, and performance analysis, identifying areas for cost savings and revenue enhancement. A key aspect of this role is staying abreast of industry trends and best practices to maintain a competitive edge and innovative service delivery. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of the hospitality industry, with a proven ability to manage complex operations remotely. Exceptional communication and interpersonal skills are vital for coordinating with dispersed teams and stakeholders. This is a unique opportunity to lead and shape hospitality operations within a forward-thinking organization that leverages remote capabilities.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all aspects of hospitality operations remotely.
- Develop and implement strategies to enhance guest satisfaction and service quality.
- Manage operational budgets, financial performance, and revenue generation.
- Ensure compliance with health, safety, and hygiene standards.
- Optimise resource allocation and operational efficiency.
- Lead and motivate remote teams involved in hospitality services.
- Develop and implement training programs for hospitality staff.
- Build and maintain strong relationships with suppliers and partners.
- Analyse operational data and identify areas for improvement.
- Stay informed of industry trends and implement innovative practices.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hospitality management, with significant experience in operational leadership.
- Proven track record of managing multiple hospitality venues or services.
- Demonstrated experience in financial management, budgeting, and P&L responsibility.
- Strong understanding of hospitality operations, service standards, and industry best practices.
- Excellent leadership, communication, and problem-solving skills.
- Experience managing remote teams or dispersed operations is highly advantageous.
- Proficiency in hospitality management software and tools.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality Jobs in Lutterworth !
6
Operations Manager - Premium Hospitality
CV1 1FY Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a distinguished name in the luxury hospitality sector, is seeking an experienced and results-oriented Operations Manager to lead their fully remote team. This role is critical in overseeing and optimizing the operational efficiency of their premium service delivery, ensuring an unparalleled guest experience. While the role is remote, it requires a deep understanding of on-the-ground hospitality operations, with the ability to manage staff, coordinate services, and implement strategic initiatives from a distance. You will be responsible for developing and implementing operational strategies, setting performance targets, and ensuring adherence to the highest standards of service excellence. Key duties include managing budgets, controlling costs, optimizing resource allocation, and implementing process improvements. You will work closely with various departments to ensure seamless coordination and communication. The ideal candidate will possess a strong background in hospitality management, with proven leadership experience in a demanding operational role. Exceptional organizational, problem-solving, and decision-making skills are paramount. You must be adept at motivating and leading teams remotely, fostering a positive and productive work environment. Excellent communication and interpersonal skills are essential for liaising with stakeholders and addressing client needs effectively. Proficiency in hospitality management software and a thorough understanding of current industry trends are required. This is a unique opportunity to shape the operational success of a premier hospitality brand from a flexible, remote setting, impacting guest satisfaction and business performance significantly.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Remote Hospitality Operations Manager
LE1 1AA Leicester, East Midlands
£50000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Remote Hospitality Operations Manager to oversee and optimise operations for their dispersed portfolio of hospitality ventures. This fully remote role requires a leader with extensive experience in the hospitality sector, exceptional organisational skills, and a knack for managing teams and processes from a distance. You will be responsible for ensuring the highest standards of guest experience, managing operational efficiency, coordinating with on-site staff, and driving profitability across all managed properties. The ideal candidate will be a strategic thinker, proficient in utilising technology for remote management, and possess excellent communication and problem-solving abilities. This is a unique opportunity to leverage your expertise in a flexible, home-based capacity.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Oversee daily operations of multiple hospitality locations remotely.
- Manage budgets, financial performance, and P&L for assigned properties.
- Recruit, train, and manage remote and on-site operational teams.
- Ensure compliance with all health, safety, and regulatory standards.
- Implement and maintain service quality standards across all touchpoints.
- Utilise technology platforms for remote monitoring, reporting, and team communication.
- Analyse performance data and identify areas for improvement.
- Collaborate with marketing and sales teams to drive bookings and revenue.
- Resolve escalated guest issues and ensure timely resolution.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations, with at least 3 years in a management role.
- Demonstrated experience in remote team management and operations.
- Strong understanding of P&L management, budgeting, and financial reporting.
- Proficiency with property management systems (PMS) and other hospitality software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and solve complex operational challenges.
- Proficient in data analysis and performance metric tracking.
- Experience in developing and implementing operational policies and procedures.
- Comfortable and productive working in a fully remote environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Remote Operations Director - Hospitality
CV1 1AA Coventry, West Midlands
£95000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Operations Director to lead and optimise their hospitality operations from a fully remote position. This is a unique opportunity for an experienced leader to manage and enhance the guest experience and operational efficiency across their properties without the need for a physical office presence. The successful candidate will be responsible for developing and implementing strategic operational plans, setting performance standards, and driving profitability across all managed locations. You will oversee service delivery, quality assurance, and team performance, ensuring adherence to the highest standards of hospitality. Key responsibilities include developing operational budgets, managing costs, and identifying opportunities for revenue growth and service innovation. You will work closely with property management teams, remotely coaching and mentoring them to achieve operational excellence. The ideal candidate will possess a deep understanding of the hospitality industry, exceptional leadership qualities, and a proven track record in managing multi-site operations. Strong analytical, problem-solving, and communication skills are essential, as is the ability to motivate and inspire teams from a distance. If you are a results-oriented hospitality leader passionate about driving excellence in a fully remote capacity, and seeking a challenging role impacting **Coventry, West Midlands, UK** hospitality, we encourage you to apply.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive operational strategies for hospitality properties.
- Oversee all aspects of day-to-day operations, ensuring exceptional guest experiences.
- Set and monitor key performance indicators (KPIs) for operational efficiency and profitability.
- Manage operational budgets, control costs, and identify revenue enhancement opportunities.
- Develop and enforce quality assurance standards across all properties.
- Lead, coach, and mentor remote property management teams.
- Drive continuous improvement initiatives to enhance service delivery and operational processes.
- Ensure compliance with health, safety, and licensing regulations.
- Implement and manage technology solutions to streamline operations.
- Collaborate with marketing and sales teams to align operational strategies with business goals.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hospitality operations management.
- Proven track record in managing multi-site hospitality operations.
- Strong understanding of financial management and P&L responsibility.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to lead and motivate teams effectively in a remote environment.
- Proficiency in hospitality management software and systems.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9