What Jobs are available for Hospitality in Manchester Airport?

Zest4 Group Limited | Wilmslow, Cheshire
Hybrid Working (1 day WFH after probation) |

£25,000 + Bonus + Benefits

Zest4 is an award-winning unified communications provider supporting over 600 UK reseller partners. We're passionate about delivering cutting-edge solutions in Business Mobile, Cloud Telephony, Connectivity, IoT, and Cyber Security—and we need talented people to help us do it.

We're looking for a Customer Service Advisor who thrives on solving problems and building relationships. You'll be the go-to person for our wholesale channel partners and suppliers, handling everything from account queries to technical support. If you're someone who enjoys variety, loves helping people, and wants to work in a fast-paced, tech-focused environment, this could be your perfect role.

Day-to-day, you'll:

• Be the first point of contact for partner inquiries across phone, email, and our ticketing system
• Manage in-life account changes—tariff updates, service modifications, billing queries
• Work closely with our technical, billing, and provisioning teams to get issues resolved quickly
• Build strong relationships with external suppliers and escalate when needed
• Keep meticulous records and spot opportunities to improve how we work
• Become a product expert across our range of telecoms solutions

Essential:

• Excellent communication skills—both written and verbal
• Confidence handling phone conversations with customers and suppliers
• A proactive, solution-focused approach to problem-solving
• Ability to juggle multiple priorities without breaking a sweat
• Solid Microsoft Office skills (especially Excel and Outlook)

Desirable:

• Experience in telecoms or B2B customer service (but we're happy to train the right person)

We offer:

• Hybrid flexibility to help you balance work and life
• Comprehensive training to set you up for success
• Real career progression —we love promoting from within
• A dynamic, supportive team where your ideas matter
• Competitive benefits package

If you're looking for a role where no two days are the same and where your contribution genuinely makes a difference, we'd love to hear from you.

Apply now and take the next step in your customer service career with Zest4.

• Develop and execute operational strategies to enhance guest satisfaction, service quality, and operational efficiency.
• Oversee day-to-day operations of multiple hospitality establishments from a remote capacity.
• Manage budgets, control costs, and identify opportunities for revenue enhancement.
• Implement and maintain high standards of service delivery and guest experience across all properties.
• Lead, motivate, and manage remote teams, including front-of-house, back-of-house, and support staff.
• Monitor operational performance using key metrics and analytics, identifying trends and implementing corrective actions.
• Ensure compliance with all relevant health, safety, licensing, and employment regulations.
• Develop and implement training programs to enhance staff performance and professional development.
• Manage relationships with key suppliers and vendors, negotiating contracts and ensuring value for money.
• Conduct regular remote performance reviews and provide constructive feedback to teams.
• Drive innovation in service delivery and operational processes.
• Stay abreast of industry trends, competitor activities, and emerging technologies in hospitality management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Extensive experience in hospitality management, with a proven track record of success in operational leadership.
• Demonstrated ability to manage multiple locations and remote teams effectively.
• Strong financial acumen, including budget management and P&L responsibility.
• Excellent understanding of guest service principles and operational best practices in the hospitality industry.
• Proficiency in hospitality management software and data analysis tools.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work independently, make strategic decisions, and manage priorities effectively in a remote setting.
• Adaptability and a proactive approach to problem-solving.
• A passion for the hospitality industry and delivering outstanding guest experiences.

• Oversee and manage day-to-day remote operational activities within the hospitality domain.
• Develop and implement strategies to enhance service quality, guest satisfaction, and operational efficiency.
• Manage staffing levels, schedules, and performance for remote operational teams.
• Ensure compliance with all relevant health, safety, and hygiene regulations.
• Monitor operational budgets and control costs effectively.
• Implement and refine standard operating procedures (SOPs) for all operational functions.
• Utilize technology and data analytics to track performance, identify trends, and drive continuous improvement.
• Manage relationships with vendors and suppliers, ensuring optimal service delivery.
• Train and mentor remote team members, fostering a positive and high-performance work culture.
• Respond to and resolve operational issues and customer complaints promptly and effectively.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in hospitality operations management, with demonstrable experience managing remote teams or distributed operations.
• Proven track record of improving operational efficiency and customer satisfaction.
• Strong understanding of P&L management and budget control within the hospitality industry.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using operational management software and virtual collaboration tools.
• Ability to problem-solve effectively and make sound decisions under pressure.
• Knowledge of health, safety, and regulatory requirements in the hospitality sector.
• Experience in developing and implementing SOPs.
• Adaptability and a proactive approach to managing remote operations.

• Coordinate operational activities for multiple hospitality properties, ensuring smooth daily functioning.
• Manage and optimize booking systems, inventory, and resource allocation.
• Serve as a primary point of contact for operational inquiries from property teams and guests.
• Liaise with vendors and service providers to ensure timely delivery of goods and services.
• Develop and implement standard operating procedures to enhance efficiency and guest satisfaction.
• Monitor guest feedback and operational performance metrics, identifying areas for improvement.
• Assist in the onboarding and training of new property staff on operational systems and procedures.
• Manage digital communication channels and ensure prompt responses to inquiries.
• Maintain accurate operational records and generate reports as required.
• Support the implementation of new technologies and operational initiatives.
• Collaborate with marketing and sales teams to ensure operational readiness for promotions and events.
• Troubleshoot and resolve operational challenges in a timely and effective manner.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent relevant experience.
• Minimum of 3 years of experience in hospitality operations, coordination, or a similar role.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent organizational and time-management skills.
• Strong understanding of hotel or serviced accommodation operations and guest service principles.
• Proficiency in using property management systems (PMS), booking platforms, and office productivity software.
• Exceptional communication and interpersonal skills, with the ability to build rapport remotely.
• A proactive and problem-solving mindset.
• Ability to work independently and as part of a distributed team.
• Detail-oriented with a commitment to high-quality service delivery.
• Experience with remote work tools and collaboration platforms is essential.

• Develop and implement operational strategies to enhance service delivery and guest satisfaction.
• Oversee the day-to-day operations of remote teams, ensuring efficiency and effectiveness.
• Manage and mentor a geographically dispersed team of hospitality professionals.
• Implement and maintain high standards of quality and service across all touchpoints.
• Develop and manage operational budgets, controlling costs and identifying areas for savings.
• Ensure compliance with health, safety, and regulatory standards.
• Monitor key performance indicators (KPIs) and analyse operational data to identify trends and areas for improvement.
• Collaborate with sales, marketing, and customer service teams to ensure a seamless guest experience.
• Implement innovative solutions and technologies to improve operational processes and guest engagement.
• Handle escalated customer concerns and resolve issues effectively.
• Conduct regular performance reviews and provide ongoing coaching and development to team members.
• Stay informed about industry best practices and emerging trends in hospitality management.
• Foster a positive and productive remote work culture.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, with a proven track record of operational leadership.
• Experience in managing remote teams and distributed operations is essential.
• Strong understanding of hospitality operations, service standards, and guest relations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational management software and virtual collaboration tools.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Ability to develop and manage budgets and control costs.
• Knowledge of health and safety regulations in the hospitality sector.
• Demonstrated ability to drive service excellence and customer satisfaction.
• Experience in conflict resolution and crisis management.
• Adaptability and resilience in a dynamic operational environment.

• Oversee daily operations of multiple hospitality venues remotely.
• Develop and implement operational standards and procedures.
• Monitor and analyze key performance indicators (KPIs) for each venue.
• Drive initiatives to improve guest satisfaction and service quality.
• Ensure compliance with health, safety, and hygiene regulations.
• Manage operational budgets and control costs effectively.
• Support and guide on-site management teams.
• Implement staff training and development programs.
• Identify opportunities for operational efficiency and service enhancement.
• Maintain consistent brand standards across all properties.

• Significant experience (5+ years) in hospitality management, with a focus on operations.
• Proven ability to manage multiple sites or a large-scale operation.
• Strong understanding of hotel, restaurant, or resort operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management and budgeting.
• Experience with property management systems (PMS) and other hospitality software.
• Strong analytical and problem-solving capabilities.
• Ability to work autonomously and manage priorities effectively in a remote setting.
• Bachelor's degree in Hospitality Management or a related field (or equivalent experience).

• Provide expert consulting services on hospitality operations and strategy.
• Conduct in-depth analysis of current operations, identifying strengths and weaknesses.
• Develop and implement customized improvement plans for guest satisfaction and efficiency.
• Advise on best practices in service delivery, revenue management, and marketing.
• Collaborate with property management and executive teams.
• Prepare comprehensive reports and presentations of findings and recommendations.
• Benchmark industry trends and recommend innovative solutions.
• Ensure adherence to brand standards and service excellence.
• Manage multiple consulting projects simultaneously in a remote environment.
• Contribute to the development of new hospitality concepts and initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Extensive experience (10+ years) in senior management roles within the hospitality industry (hotels, resorts, restaurants).
• Proven track record of successful operational improvements and strategic planning.
• In-depth knowledge of all facets of hotel/restaurant operations.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Strong understanding of financial management and revenue optimization in hospitality.
• Experience with hotel management software and systems.
• Passion for delivering exceptional guest experiences.