What Jobs are available for Hospitality in Mattishall Burgh?

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Thetford, Norfolk area. You will be working for one of UK's leading health care providers

This is a purpose built care home designed for older people requiring general or dementia residential and nursing care

**To be considered for this position you must have experience of Hospitality Management**

As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer-a-friend*
• Reward Gateway - discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 6769

To apply for this fantastic job role, please call on or send your CV

• Plan, organize, and execute a wide range of events.
• Manage event budgets and ensure profitability.
• Liaise with clients to understand and fulfill event requirements.
• Source and manage vendors, suppliers, and contractors.
• Oversee event logistics, including venue setup and staffing.
• Ensure high standards of customer service and guest satisfaction.
• Develop creative event concepts and proposals.
• Adhere to health and safety regulations for events.
• Conduct post-event analysis and client feedback.

• Developing and implementing operational strategies to achieve business objectives.
• Managing budgets, controlling costs, and identifying opportunities for revenue enhancement.
• Ensuring compliance with all health, safety, and licensing regulations.
• Leading, motivating, and developing the hospitality team.
• Overseeing the planning and execution of events and functions.
• Maintaining strong relationships with suppliers and stakeholders.
• Monitoring customer feedback and implementing service improvements.
• Driving innovation in service delivery and guest engagement.

• Developing and implementing operational strategies to improve service quality, efficiency, and profitability.
• Managing remote teams, providing guidance, support, and performance feedback.
• Overseeing staff training programs to ensure consistent service standards and compliance with health and safety regulations.
• Monitoring operational performance metrics and identifying areas for improvement.
• Implementing and managing quality assurance programs to enhance the guest experience.
• Handling escalated customer issues and ensuring prompt and satisfactory resolutions.
• Collaborating with marketing and sales teams to support promotional activities and events.
• Managing budgets and controlling operational costs effectively.
• Utilizing technology and digital tools for communication, reporting, and performance tracking.
• Staying updated on industry trends and best practices in hospitality management.

• Provide remote leadership and strategic direction to on-site hotel and restaurant management teams.
• Develop, implement, and monitor operational policies and procedures to ensure consistent service delivery and brand standards.
• Oversee budgeting, financial performance, and cost control measures for assigned properties.
• Analyze operational data, guest feedback, and market trends to identify opportunities for improvement and innovation.
• Manage relationships with key suppliers, vendors, and service providers to ensure optimal resource utilization.
• Develop and implement effective sales and marketing strategies in collaboration with the sales team.
• Ensure compliance with all health, safety, and hygiene regulations.
• Conduct regular virtual performance reviews and provide coaching to on-site managers and staff.
• Lead initiatives to enhance the guest experience and drive customer loyalty.
• Manage pre-opening operations for new properties, including recruitment, training, and setup.
• Troubleshoot operational challenges and implement effective solutions remotely.
• Collaborate with the executive team on strategic planning and business development.
• Drive efficiency through the effective use of technology and operational systems.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 8 years of progressive experience in hospitality operations management, with a proven track record of success in hotel or F&B management.
• Demonstrated experience in managing P&L, budgeting, and financial forecasting.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
• Strong understanding of hotel and restaurant operations, including front office, housekeeping, F&B, and events.
• Proficiency in hotel management software (PMS), POS systems, and Microsoft Office Suite.
• Experience with remote management tools and digital collaboration platforms.
• Excellent problem-solving and decision-making abilities.
• Ability to analyze data and translate insights into actionable strategies.
• A passion for delivering exceptional guest experiences and maintaining high service standards.
• Flexibility to travel occasionally for site visits as required.

• Oversee daily operations of the hospitality service platform.
• Develop and implement operational strategies to improve efficiency and customer satisfaction.
• Manage and support a team of remote operational staff.
• Onboard, train, and monitor service providers.
• Analyze operational performance data and generate reports.
• Identify and resolve operational issues and challenges.
• Ensure compliance with all relevant regulations and standards.
• Collaborate with other departments to achieve business goals.
• Implement process improvements and best practices.
• Maintain a high level of service quality across all operations.

• Oversee the day-to-day operations of multiple hospitality venues, ensuring consistency in service standards and guest satisfaction.
• Develop and implement operational policies and procedures to enhance efficiency and profitability.
• Manage remote teams of managers and staff, providing leadership, motivation, and performance management.
• Monitor key performance indicators (KPIs) such as revenue, costs, guest satisfaction, and staff performance, implementing corrective actions as needed.
• Ensure compliance with health, safety, and hygiene regulations across all locations.
• Drive revenue generation through strategic initiatives and effective sales management.
• Manage budgets, control costs, and optimize resource allocation.
• Foster a positive and high-performing work culture among remote teams.
• Develop and maintain strong relationships with suppliers and vendors.
• Implement customer feedback mechanisms and act on insights to improve service delivery.
• Stay updated on industry trends and best practices in hospitality management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role overseeing multiple sites or departments.
• Proven ability to manage and lead remote teams effectively.
• In-depth knowledge of hotel operations, food and beverage management, and customer service excellence.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in using hospitality management software and digital communication tools.
• Demonstrated ability to drive operational improvements and achieve business objectives.
• Adaptable, results-oriented, and able to thrive in a dynamic, remote work environment.
• A passion for delivering outstanding guest experiences.

• Develop, implement, and oversee operational strategies to ensure the highest standards of guest service and operational efficiency across all managed properties/units.
• Manage and mentor property-level management teams, providing guidance, support, and performance feedback.
• Oversee budgeting, financial forecasting, and P&L management for operational units, identifying areas for cost savings and revenue enhancement.
• Establish and enforce high standards for service quality, health and safety, and regulatory compliance.
• Drive innovation in operational processes and guest experience initiatives.
• Collaborate with departments such as sales, marketing, and human resources to align operational activities with overall business objectives.
• Analyze operational performance data and implement corrective actions as needed.
• Conduct regular property visits and audits (virtual and occasional on-site as required) to assess compliance and identify opportunities for improvement.
• Lead key projects related to operational improvements, technology adoption, and sustainability initiatives.
• Ensure a positive and productive work environment for all staff.
• Stay abreast of industry trends and best practices to maintain a competitive edge.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. MBA or relevant postgraduate qualification is a plus.
• A minimum of 8-10 years of progressive experience in hospitality operations management, with significant experience in a multi-unit or senior leadership role.
• Demonstrated success in managing diverse hospitality operations (e.g., hotels, food and beverage, events).
• Strong financial acumen and proven ability to manage budgets and P&Ls effectively.
• Excellent leadership, team-building, and communication skills.
• Strategic thinker with a proactive and problem-solving approach.
• Proficiency in hospitality management software and operational analytics tools.
• Ability to thrive in a remote work environment and manage cross-functional teams effectively.
• A passion for delivering exceptional guest experiences and fostering a culture of excellence.
• Flexibility to travel occasionally for on-site assessments and key meetings.

• Oversee the planning and execution of all assigned events, ensuring they run smoothly and meet client objectives.
• Liaise closely with clients from initial enquiry through to post-event follow-up, understanding their vision and requirements.
• Develop event proposals, budgets, and timelines, and manage them effectively.
• Coordinate with internal departments, including catering, banqueting, AV, and sales, to ensure seamless event delivery.
• Source and manage external suppliers and vendors, negotiating contracts and ensuring quality service.
• Manage on-site event logistics, including room setups, staffing, and scheduling.
• Create detailed event run sheets and briefing documents for all involved teams.
• Ensure all events comply with health, safety, and licensing regulations.
• Handle any issues or emergencies that may arise during an event calmly and efficiently.
• Build and maintain strong relationships with clients and suppliers to foster repeat business and referrals.
• Conduct post-event analysis and gather client feedback to identify areas for improvement.
• Stay updated on industry trends and innovative event concepts.
• Manage event staff schedules and provide on-the-job training and support.

• Proven experience in event management, preferably within the hospitality, venue, or luxury events sector.
• A strong portfolio of successfully managed events.
• Excellent organisational, time management, and multitasking skills.
• Exceptional interpersonal and client-facing communication skills.
• Strong negotiation and vendor management abilities.
• Proficiency in event planning software and Microsoft Office Suite.
• A creative and proactive approach to problem-solving.
• Ability to work under pressure and meet tight deadlines.
• A passion for delivering high-quality service and memorable experiences.
• Flexibility to work evenings, weekends, and public holidays as dictated by event schedules.
• A relevant qualification in Event Management, Hospitality, or a related field is advantageous.