1780 Hospitality jobs in Middleton

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring the best out of people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

• Pay rate: £34,000 - £37,000
• Quarterly BONUS that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

#lifeatkfc

• Supervising daily operations within designated hospitality departments (e.g., Front Office, Food & Beverage, Housekeeping).
• Ensuring adherence to service standards, operational procedures, and company policies.
• Training, mentoring, and supporting team members to achieve high performance levels.
• Managing staff schedules, coordinating work assignments, and overseeing performance.
• Handling guest inquiries, feedback, and complaints promptly and professionally to ensure guest satisfaction.
• Monitoring inventory levels and managing supplies to ensure operational efficiency.
• Assisting in the development and implementation of departmental strategies to improve service quality and profitability.
• Ensuring compliance with all health, safety, and hygiene regulations.
• Conducting regular inspections of facilities and services to maintain quality standards.
• Collaborating with other department heads to ensure smooth interdepartmental operations.

• Supervising daily operations, including guest check-in/check-out, food and beverage service, and event execution.
• Leading and motivating a team of hospitality staff, providing training and performance feedback.
• Ensuring all staff adhere to company standards for service, presentation, and hygiene.
• Managing inventory for F&B, amenities, and supplies, and conducting regular stock takes.
• Handling guest inquiries, requests, and resolving complaints promptly and professionally.
• Collaborating with the management team to develop and implement operational improvements.
• Ensuring compliance with health, safety, and licensing regulations.
• Assisting with staff scheduling and ensuring adequate coverage for all shifts.
• Maintaining a high standard of cleanliness and orderliness throughout the establishment.
• Contributing to a positive and efficient work environment for all team members.

• Supervise daily operations across various hospitality departments.
• Lead, train, and motivate a team of hospitality staff.
• Ensure exceptional customer service and guest satisfaction.
• Manage staff scheduling, performance, and development.
• Oversee inventory management and procurement for operational supplies.
• Maintain high standards of cleanliness, hygiene, and safety.
• Handle guest inquiries, feedback, and resolve complaints effectively.
• Implement and enforce company policies and procedures.
• Assist in financial reporting and budget adherence for operational areas.
• Contribute to operational improvements and efficiency initiatives.

• Minimum of 3 years of experience in hospitality supervision or management.
• Proven leadership and team management skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational and multitasking capabilities.
• Familiarity with hospitality operations and industry best practices.
• Proficiency in PMS and POS systems is a plus.

• Oversee remote customer service operations and support.
• Develop and implement operational procedures and service standards.
• Coordinate with on-site staff and management to ensure service delivery.
• Monitor and analyze customer feedback and service quality metrics.
• Identify and resolve operational issues and customer concerns promptly.
• Implement strategies to enhance guest satisfaction and loyalty.
• Manage communication channels and ensure effective collaboration with distributed teams.
• Contribute to the development of operational training programs.
• Analyze operational data to identify trends and areas for improvement.
• Manage vendor relationships and service agreements as needed.
• Ensure compliance with company policies and health and safety protocols.
• Drive operational efficiency and cost-effectiveness.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality operations management.
• Proven experience managing remote teams or operations.
• Strong understanding of hospitality service standards and best practices.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using remote collaboration and project management tools (e.g., Slack, Asana, Zoom).
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with CRM systems and customer feedback platforms.
• A proactive and results-oriented approach to management.

• Plan and manage all event logistics, including venue selection, catering, AV, and staffing.
• Develop detailed event budgets and ensure cost-effectiveness.
• Source and negotiate with vendors and suppliers to secure the best services and pricing.
• Create compelling event proposals and presentations for clients.
• Manage client relationships, understanding their vision and ensuring satisfaction.
• Oversee event execution on-site, ensuring smooth operations and adherence to schedules.
• Develop marketing and promotional strategies for events.
• Conduct post-event evaluations and report on outcomes and feedback.
• Collaborate with internal departments to ensure seamless event delivery.
• Stay updated on event trends and best practices in the hospitality industry.

• Proven experience as an Event Manager or similar role within the hospitality sector.
• Strong understanding of event planning, logistics, and operations.
• Excellent budget management and negotiation skills.
• Exceptional organizational and time management abilities.
• Proficiency in event management software and MS Office Suite.
• Strong client-facing and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• A passion for hospitality and delivering exceptional guest experiences.
• Relevant degree or professional qualification in Hospitality Management or Event Management is advantageous.