What Jobs are available for Hospitality in Milngavie?

• Oversee the day-to-day operations of multiple hospitality venues or departments, ensuring smooth and efficient service delivery.
• Develop and implement operational policies and procedures to maintain high standards of service quality, guest satisfaction, and safety.
• Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
• Ensure compliance with all health, safety, and hygiene regulations.
• Manage supplier relationships and oversee procurement processes for F&B, amenities, and operational supplies.
• Collaborate with marketing and sales teams to support promotional activities and events.
• Analyze operational performance metrics and implement strategies for continuous improvement.
• Conduct regular inspections and audits to uphold service standards and operational integrity.
• Act as a key liaison between the operational teams and senior management, providing regular reports and insights.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record of success.
• Strong understanding of hotel or F&B operations, service standards, and financial management.
• Demonstrated leadership and team-building skills, with the ability to inspire and manage diverse teams.
• Excellent problem-solving, decision-making, and communication abilities.
• Proficiency in property management systems (PMS), point-of-sale (POS) systems, and other relevant hospitality software.
• Knowledge of health and safety regulations within the hospitality industry.
• Flexibility to work various shifts, including evenings and weekends, as required by the operational needs.
• Comfortable working in a hybrid capacity, balancing on-site responsibilities in **Glasgow, Scotland, UK**, with remote strategic planning and reporting.

• Develop and implement comprehensive operational strategies for the hospitality division.
• Oversee daily operations of all hospitality venues and services, ensuring exceptional guest experiences.
• Establish and enforce high standards for service quality, hygiene, and safety.
• Manage operational budgets, control costs, and optimize revenue generation.
• Lead, mentor, and develop a remote team of hospitality professionals.
• Drive innovation in service delivery and operational efficiency.
• Analyze market trends and competitor activities to identify growth opportunities.
• Ensure compliance with all relevant health, safety, and licensing regulations.
• Collaborate with cross-functional teams to support marketing, sales, and events.
• Implement and manage technology solutions to enhance operational performance and guest satisfaction.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 7-10 years of progressive experience in hospitality operations management, with a strong track record of leadership.
• Extensive knowledge of front-of-house, food & beverage, events, and customer service operations.
• Proven experience in budget management, financial analysis, and revenue optimization.
• Strong understanding of hospitality industry trends and best practices.
• Exceptional leadership, team-building, and motivational skills.
• Excellent problem-solving, decision-making, and strategic thinking abilities.
• Outstanding communication, presentation, and interpersonal skills.
• Demonstrated ability to lead and manage a remote team effectively.

• Conduct comprehensive assessments of hospitality operations, identifying areas for improvement in service delivery, efficiency, and profitability.
• Develop and implement strategic operational plans tailored to individual client needs.
• Advise on best practices in guest services, revenue management, F&B operations, and human resources within the hospitality context.
• Create and deliver training programs for client staff on operational standards and service excellence.
• Analyse financial performance data and provide recommendations for cost optimisation and revenue enhancement.
• Assist clients in developing and implementing effective marketing and sales strategies for the hospitality sector.
• Stay abreast of industry trends, emerging technologies, and best practices in hospitality management.
• Prepare detailed reports and presentations for clients, outlining findings, recommendations, and implementation progress.
• Foster strong client relationships through effective communication and delivering tangible results.
• Support clients in navigating regulatory compliance and sustainability initiatives.

• Extensive experience (10+ years) in senior leadership roles within the hospitality industry (e.g., General Manager, Director of Operations).
• Proven track record of successfully improving operational efficiency and profitability in hospitality businesses.
• Deep knowledge of hotel operations, F&B management, guest services, and revenue management strategies.
• Strong analytical and financial management skills.
• Excellent consulting, communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple projects remotely.
• Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.
• Familiarity with various property management systems (PMS) and hotel technology solutions.

• Analyze existing operational procedures across various hospitality and tourism businesses to identify areas for improvement and cost optimization.
• Develop and propose strategic initiatives to enhance service quality, guest experience, and operational efficiency.
• Create detailed operational plans, including resource allocation, workflow optimization, and technology integration recommendations.
• Research and evaluate emerging trends and technologies relevant to the hospitality and tourism industry, advising on adoption.
• Collaborate remotely with stakeholders, including hotel managers, F&B directors, travel agencies, and executive teams, to implement strategic changes.
• Develop key performance indicators (KPIs) and reporting frameworks to measure the success of implemented strategies.
• Conduct remote training sessions and provide guidance to operational teams on new procedures and best practices.
• Contribute to the development of standard operating procedures (SOPs) that ensure consistency and quality.
• Prepare comprehensive reports and presentations for senior management on operational performance and strategic recommendations.
• Foster a culture of continuous improvement and innovation within the operational framework.

• Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 7 years of progressive experience in hospitality or tourism operations management, with a significant focus on strategic planning and implementation.
• Proven experience in developing and executing successful operational strategies that have demonstrably improved efficiency and profitability.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.
• Excellent understanding of the global hospitality and tourism market dynamics.
• Exceptional remote communication, presentation, and stakeholder management skills.
• Proficiency in using project management tools and collaborative software.
• Experience in change management and driving operational transformations.
• Ability to work autonomously and manage multiple projects concurrently in a remote setting.
• A passion for delivering exceptional guest experiences and driving operational excellence.

HRC Recruitment are a well-established name in the Scottish hospitality sector, and we’re looking for an experienced 180 Account Manager to take the reins of our busy temporary hospitality desk in Glasgow. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and wants to make a real impact in one of our core markets.

What you’ll be doing:

• Managing and growing a busy temporary hospitality desk
• Filling temporary job requirements efficiently and effectively
• Building strong relationships by managing client requests and delivering excellent customer service
• Resourcing and recruiting temporary hospitality staff, ensuring strong candidate pipelines
• Maintaining and updating a large candidate database
• Acting as a trusted partner to both clients and candidates

What we’re looking for:

• This role will suit someone with a recruitment background. Knowledge of the hospitality sector would be ideal although not a necessity
• Excellent relationship-building and organisational skills
• A customer-focused mindset with the ability to juggle multiple priorities
• Resilience, adaptability, and drive to succeed in a busy, fast paced role

What we can offer you:

• An established client base to build on from day one
• Leading training and career development opportunities
• Innovative technology, including our own client and candidate app
• A generous 38 days annual leave (including bank holidays)
• Flexibility with remote working options
• Competitive salary plus fulfilment bonus

Join HRC Recruitment and become part of a supportive, ambitious team with a strong reputation in the hospitality market. If you’re looking for the next step in your recruitment career, we’d love to hear from you.

• Analyze operational performance data from various hospitality outlets to identify trends, strengths, and areas for improvement.
• Develop and implement strategic operational plans to enhance guest satisfaction, service quality, and profitability.
• Create and standardize operational procedures, guidelines, and training materials for front-line staff and management.
• Collaborate with property-level management to ensure consistent execution of service standards and brand initiatives.
• Identify and implement innovative solutions to improve operational efficiency, cost management, and resource allocation.
• Conduct virtual site visits and performance assessments to ensure compliance with company standards.
• Manage relationships with key vendors and partners, negotiating contracts and ensuring service level agreements are met.
• Stay abreast of industry trends, best practices, and emerging technologies in hospitality operations.
• Develop and deliver training programs and workshops to enhance the skills of operational teams.
• Prepare regular reports and presentations for senior leadership on operational performance and strategic initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of progressive experience in hospitality operations management, with a proven track record of success.
• In-depth knowledge of hotel operations, food & beverage management, and guest services.
• Strong understanding of financial management, budgeting, and cost control within the hospitality sector.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to lead and influence teams remotely, driving performance and maintaining high standards.
• Proficiency in hospitality management software and operational analysis tools.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a remote setting.

• Develop and implement comprehensive revenue management strategies to maximise room revenue and profitability.
• Conduct demand forecasting, market analysis, and competitor benchmarking.
• Manage room inventory, rates, and restrictions across all distribution channels.
• Optimise pricing and availability strategies to capture market share and drive incremental revenue.
• Collaborate with Sales, Marketing, and Operations teams to align strategies and drive performance.
• Analyse daily, weekly, and monthly performance reports to identify trends and opportunities.
• Manage relationships with Online Travel Agents (OTAs) and other distribution partners.
• Implement and oversee the use of revenue management systems (RMS) and other relevant technologies.
• Provide strategic guidance and training to on-site teams on revenue management best practices.
• Prepare and present revenue performance reports and strategic recommendations to senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in revenue management within the hospitality industry.
• Proven success in driving revenue growth and profitability in luxury or upscale properties.
• In-depth knowledge of revenue management principles, strategies, and best practices.
• Proficiency with industry-standard RMS (e.g., IDeaS, Duetto) and PMS (e.g., Opera).
• Strong analytical, quantitative, and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid environment, demonstrating strong self-management.
• Strategic thinker with a results-oriented approach.

• Responding promptly and professionally to customer inquiries via phone, email, and live chat.
• Assisting customers with booking modifications, cancellations, and general travel arrangements.
• Troubleshooting and resolving technical issues related to the booking platform and related services.
• Providing information about hotel amenities, local attractions, and travel policies.
• Escalating complex issues to senior support staff or relevant departments when necessary.
• Maintaining accurate customer records and documenting all interactions in the CRM system.
• Gathering customer feedback to identify areas for service improvement.
• Building strong relationships with clients and contributing to customer satisfaction and loyalty.
• Staying up-to-date on company products, services, and policies.
• Collaborating with team members to share best practices and ensure consistent service delivery.