1614 Hospitality jobs in Newcastle under Lyme

• Oversee the day-to-day operations of multiple hospitality establishments, ensuring high standards of service, quality, and guest satisfaction.
• Develop and implement operational policies and procedures to enhance efficiency and consistency.
• Monitor operational performance against key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions.
• Manage operational budgets, including cost control, revenue forecasting, and profitability analysis.
• Lead and support on-site management teams through effective communication, coaching, and performance management.
• Utilise technology platforms and systems to manage inventory, scheduling, reporting, and guest feedback.
• Ensure compliance with health, safety, and hygiene regulations across all sites.
• Drive initiatives to enhance guest experience and foster customer loyalty.
• Conduct remote site visits and audits to assess operational standards and identify development needs.
• Collaborate with HR on recruitment, training, and retention strategies for operational staff.
• Analyse operational data to identify trends, challenges, and opportunities for innovation.
• Serve as a key point of contact for on-site managers and escalate issues as needed.

• Proven experience in a senior hospitality management role, with a track record of successfully managing multiple sites or a large-scale operation.
• Strong understanding of hotel, restaurant, or venue operations.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage remotely.
• Proficiency in hospitality management software, POS systems, and operational reporting tools.
• Demonstrated ability in financial management, budgeting, and cost control.
• Solid understanding of health and safety regulations within the hospitality sector.
• Ability to analyse data and translate insights into actionable operational improvements.
• Highly organised with exceptional time management and multitasking abilities.
• Self-motivated and able to thrive in an autonomous, remote work environment.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

• Overseeing the day-to-day operations of all hospitality venues, including restaurants, bars, event spaces, and accommodation (if applicable).
• Developing and implementing strategic plans to enhance operational efficiency, guest satisfaction, and revenue growth.
• Managing operational budgets, controlling costs, and maximizing profitability across all departments.
• Leading, motivating, and developing a diverse team of hospitality professionals, including F&B managers, chefs, front-of-house staff, and event coordinators.
• Ensuring the consistent delivery of high-quality food, beverage, and service standards that exceed guest expectations.
• Developing and implementing effective marketing and sales strategies to drive business and attract new clientele.
• Managing supplier relationships, negotiating contracts, and ensuring efficient procurement of goods and services.
• Overseeing compliance with all health, safety, licensing, and regulatory requirements.
• Implementing and maintaining rigorous quality control measures and operational procedures.
• Driving innovation in menu development, service offerings, and guest experiences.
• Acting as a brand ambassador, representing the company positively within the industry and local community.
• Conducting regular performance reviews and providing ongoing coaching and development to direct reports.

• Manage and lead all aspects of daily operations, including front office, food and beverage, housekeeping, and events.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Recruit, train, motivate, and manage a diverse team of hospitality professionals.
• Oversee budgeting, cost control, and inventory management to ensure profitability.
• Ensure compliance with all health, safety, and hygiene regulations.
• Develop and maintain relationships with suppliers and vendors.
• Monitor industry trends and competitor activities to identify opportunities for improvement.
• Handle guest feedback and resolve complaints promptly and effectively.
• Implement and oversee marketing initiatives to drive business and enhance brand reputation.
• Prepare regular performance reports for senior management, focusing on key operational metrics.
• Contribute to strategic planning and business development initiatives.
• Collaborate with marketing and sales teams to optimize revenue streams.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
• Minimum of 5 years of experience in a senior management role within the hospitality industry.
• Proven track record of successful operations management, with a focus on guest satisfaction and financial performance.
• Strong understanding of hotel operations, F&B, and event management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other relevant software.
• Ability to work flexible hours, including evenings and weekends, as required.
• Experience in a hybrid work environment is advantageous.
• Demonstrated ability to manage budgets and control costs effectively.

• Proven experience as an Operations Manager or similar senior role in the hospitality sector.
• Demonstrated success in driving operational efficiency and profitability.
• Excellent understanding of hospitality management principles and practices.
• Strong financial acumen and budget management skills.
• Exceptional leadership and team management abilities.
• Proficiency in hospitality management software and data analysis tools.
• Strong communication, interpersonal, and presentation skills.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant degree in Hospitality Management, Business Administration, or a related field is preferred.

• Develop and implement operational strategies and standards for hospitality properties.
• Oversee day-to-day operations, ensuring quality, efficiency, and guest satisfaction.
• Analyse operational performance metrics and identify areas for improvement.
• Lead initiatives to enhance profitability, cost control, and revenue generation.
• Provide guidance and support to on-site management teams.
• Develop and deliver training programs for operational staff.
• Ensure compliance with health, safety, and regulatory standards.
• Manage budgets and financial performance of operational areas.
• Develop and implement standard operating procedures (SOPs).
• Contribute to the development and opening of new properties.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Extensive experience (7+ years) in senior operational roles within the hospitality industry.
• Proven track record of success in managing multiple properties or large-scale operations.
• Strong understanding of all aspects of hotel operations (Rooms Division, F&B, Events).
• Experience with operational setup for new ventures and international markets is a significant advantage.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in hotel management software and operational analytics tools.
• Ability to work independently and manage teams remotely.

• Develop and execute comprehensive customer experience strategies.
• Analyze guest feedback and operational data to identify trends and opportunities.
• Design and implement initiatives to enhance guest satisfaction and loyalty.
• Lead, mentor, and develop a remote customer experience team.
• Create and deliver training programs for front-line staff.
• Manage online reputation and social media engagement related to guest feedback.
• Collaborate with cross-functional teams to ensure consistent service delivery.
• Champion a customer-centric culture throughout the organization.
• Monitor key CX metrics and report on performance.
• Innovate service delivery to meet evolving guest expectations.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 7 years of experience in customer experience management, with a significant portion in the hospitality industry.
• Proven success in developing and implementing customer experience strategies.
• Strong understanding of guest journey mapping and service design.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in customer feedback analysis tools and CRM systems.
• Ability to manage remote teams effectively.
• Data-driven approach to decision-making.
• Experience in crisis management and reputation management.

Stafford’s new-look Gatehouse Theatre is the jewel in the crown of the county town. The Gatehouse Theatre is a semi-producing house that provides opportunity for creativity. Creating new and innovative theatre is important to us, from the annual Shakespeare at Stafford Castle to an excellent Youth Theatre programme not to mention some of the best touring productions, and your involvement will be key.

Stafford Gatehouse Theatre wishes to appoint a Visitor Services Manager to help manage the theatre’s Front of House Catering & Bar operation, this is an exciting role with no 2 days the same! You will take on exciting challenges, learn new skills and be an integral member of the Theatre Management Team.

Contributing to the department’s operational efficiency and delivering the highest levels of customer service across our Bars and Hospitality Areas including the role of Duty Manager at show times on a rota basis, the successful candidate will have the proven ability to manage the facilities of the Theatres public spaces, to ensure the provision of an efficient, safe, effective and welcoming experience for all our audiences, whilst increasing ancillary income streams and acting as a positive catalyst for change.

This is a fantastic opportunity for someone looking to make their mark in one of the UK’s most exciting receiving and producing theatres, located within a beautiful, and recently refurbished Gatehouse Theatre. If you think you can make a positive impact to the team, we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 40 hours a week, Monday - Sunday (Rota Basis)

*This is a temporary position of up to 12 months.

Requirements

• Experience of a Front of House Supervisory/Managerial position, or of a suitable comparable position in a service or trading related role, preferably in an arts venue or visitor attraction
• Experience of, and demonstrable success in, the achievement of commercial and service targets
• Experience of working within agreed budgets and of cash handling, stock management and reconciliation systems.
• Evidence of the supervision and motivation of teams of professional staff towards the achievement of agreed targets and objectives
• Experience of implementing effective safety procedures
• Experience in managing voluntary staff
• Previous experience of stock management and working with EPOS systems
• Confidence leading a small team
• A calm and efficient approach when presented with fast evolving incidents
• Passion for exemplary customer service, to ensure our guests’ experience is memorable
• The ability to build a strong rapport with guests and colleagues in an engaging and professional manner
• A “can do” attitude with the ability to adapt to the fast pace of live theatre
• A proven track record of delivering results and coming up with plans and ideas and persuading others to support these

• Someone who is hands-on and likes getting stuck in with smaller tasks
• An enthusiastic and creative person

Things which would be useful for you to have:

• Enthusiasm for arts activities and for theatre in particular
• Personal Licence Holder
• First Aid at Work/Fire Officer certificate or Safety at Work competencies
• EHO Food Standards Certificate (at least level 2)

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 24th January 2024

Salary: up to £30,000 per annum