1613 Hospitality jobs in Newcastle under Lyme

• Oversee daily operations of various hospitality venues remotely, ensuring seamless service delivery.
• Develop, implement, and enforce operational policies and procedures to maintain high service standards.
• Manage and mentor on-site teams, providing guidance, support, and performance feedback.
• Monitor and manage operational budgets, controlling costs and ensuring profitability.
• Implement strategies to enhance guest satisfaction and resolve any service-related issues.
• Oversee inventory management and procurement processes for supplies and amenities.
• Ensure compliance with health, safety, and hygiene regulations across all operations.
• Coordinate with marketing and sales teams to support promotional activities and events.
• Analyze operational performance data and identify areas for improvement and innovation.
• Develop and deliver training programs for staff to enhance service skills and operational knowledge.
• Collaborate with management on strategic planning and business development initiatives.
• Maintain effective communication channels with all stakeholders, including property management and staff.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, with proven experience in operations.
• Demonstrable experience managing teams and operations remotely.
• Strong understanding of front-of-house, back-of-house, and event operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software and digital collaboration tools.
• Strong financial acumen and budget management skills.
• Ability to problem-solve effectively and make sound decisions under pressure.
• A passion for delivering exceptional guest experiences.
• Knowledge of relevant health and safety regulations is essential.

• Oversee and manage daily operations for multiple hospitality venues remotely.
• Develop and implement operational strategies to enhance guest satisfaction and service quality.
• Monitor and manage departmental budgets, identifying cost-saving opportunities.
• Ensure compliance with all health, safety, and sanitation regulations.
• Provide leadership and support to on-site management and staff through virtual communication.
• Analyze operational data and generate reports to identify areas for improvement.
• Implement and manage technology solutions for operational efficiency.
• Conduct virtual performance reviews and provide feedback to remote teams.
• Collaborate with marketing and sales teams to drive business growth.
• Resolve operational issues and customer complaints promptly and effectively.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in hotel or hospitality management.
• Demonstrated experience in a remote or distributed team environment.
• Strong understanding of hotel operations, including F&B, housekeeping, and front desk.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software and MS Office Suite.
• Ability to analyze financial data and manage budgets effectively.
• Strong problem-solving and decision-making abilities.
• Passion for delivering exceptional guest service.

• Oversee and manage all aspects of hospitality operations, including guest services, F&B, and events.
• Ensure the delivery of exceptional guest experiences and high-quality service standards.
• Manage departmental budgets, control costs, and optimize profitability.
• Lead, motivate, and develop a team of hospitality staff.
• Implement and maintain operational policies and procedures.
• Ensure compliance with health, safety, and hygiene regulations.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Manage inventory, procurement, and vendor relationships.
• Develop and execute marketing and promotional activities for hospitality services.
• Collaborate with management on strategic planning and business development.

• Proven experience in hospitality management, preferably in a senior operational role.
• Strong understanding of hotel and restaurant operations, including F&B and event management.
• Excellent leadership, communication, and customer service skills.
• Proficiency in financial management, budgeting, and cost control.
• Experience in staff training and development.
• Ability to problem-solve and make decisions under pressure.
• Knowledge of health, safety, and licensing regulations in the hospitality sector.
• A relevant qualification in Hospitality Management or Business is preferred.

• Build and maintain strong, long-lasting client relationships within the hospitality and tourism sectors.
• Onboard new clients, ensuring a smooth and successful integration of our solutions.
• Conduct regular client success reviews and business reviews to assess client health and identify areas for growth.
• Proactively identify and address client needs and challenges, providing timely and effective solutions.
• Act as the main point of contact for client inquiries, issues, and escalations.
• Educate clients on new features and best practices to enhance their experience.
• Monitor client usage and engagement metrics to predict and prevent churn.
• Collaborate with sales and product teams to ensure a seamless client journey.
• Gather client feedback and advocate for client needs internally.

• Proven experience in customer success, account management, or a client-facing role, preferably in hospitality or tourism.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of the hospitality and tourism industry.
• Ability to manage multiple client accounts and prioritize effectively.
• Proficiency in CRM software and customer success platforms.
• Self-motivated and able to work independently in a remote setting.
• Problem-solving aptitude and a client-centric mindset.

Stafford’s new-look Gatehouse Theatre is the jewel in the crown of the county town. The Gatehouse Theatre is a semi-producing house that provides opportunity for creativity. Creating new and innovative theatre is important to us, from the annual Shakespeare at Stafford Castle to an excellent Youth Theatre programme not to mention some of the best touring productions, and your involvement will be key.

Stafford Gatehouse Theatre wishes to appoint a Visitor Services Manager to help manage the theatre’s Front of House Catering & Bar operation, this is an exciting role with no 2 days the same! You will take on exciting challenges, learn new skills and be an integral member of the Theatre Management Team.

Contributing to the department’s operational efficiency and delivering the highest levels of customer service across our Bars and Hospitality Areas including the role of Duty Manager at show times on a rota basis, the successful candidate will have the proven ability to manage the facilities of the Theatres public spaces, to ensure the provision of an efficient, safe, effective and welcoming experience for all our audiences, whilst increasing ancillary income streams and acting as a positive catalyst for change.

This is a fantastic opportunity for someone looking to make their mark in one of the UK’s most exciting receiving and producing theatres, located within a beautiful, and recently refurbished Gatehouse Theatre. If you think you can make a positive impact to the team, we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 40 hours a week, Monday - Sunday (Rota Basis)

*This is a temporary position of up to 12 months.

Requirements

• Experience of a Front of House Supervisory/Managerial position, or of a suitable comparable position in a service or trading related role, preferably in an arts venue or visitor attraction
• Experience of, and demonstrable success in, the achievement of commercial and service targets
• Experience of working within agreed budgets and of cash handling, stock management and reconciliation systems.
• Evidence of the supervision and motivation of teams of professional staff towards the achievement of agreed targets and objectives
• Experience of implementing effective safety procedures
• Experience in managing voluntary staff
• Previous experience of stock management and working with EPOS systems
• Confidence leading a small team
• A calm and efficient approach when presented with fast evolving incidents
• Passion for exemplary customer service, to ensure our guests’ experience is memorable
• The ability to build a strong rapport with guests and colleagues in an engaging and professional manner
• A “can do” attitude with the ability to adapt to the fast pace of live theatre
• A proven track record of delivering results and coming up with plans and ideas and persuading others to support these

• Someone who is hands-on and likes getting stuck in with smaller tasks
• An enthusiastic and creative person

Things which would be useful for you to have:

• Enthusiasm for arts activities and for theatre in particular
• Personal Licence Holder
• First Aid at Work/Fire Officer certificate or Safety at Work competencies
• EHO Food Standards Certificate (at least level 2)

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 24th January 2024

Salary: up to £30,000 per annum

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! As part of our selection process, assessment centres will be held on Tuesday, 3rd September 2025 .
Successful candidates will begin their journey with us on Monday, 15th September 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.