What Jobs are available for Hospitality in Newcastle under Lyme?
Showing 56 Hospitality jobs in Newcastle under Lyme
Club Manager - Hospitality
Posted 2 days ago
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Job Description
As the Club Manager, you will be responsible for all aspects of club operations, including staff management, member services, event planning, and facility maintenance. You will lead and motivate a team of front-of-house staff, fitness instructors, and support personnel, ensuring high standards of service delivery and operational efficiency. Your focus will be on fostering a welcoming and engaging atmosphere for all members and guests.
A key part of your role will involve managing budgets, controlling costs, and optimising revenue streams through membership sales, event bookings, and F&B operations. You will develop and implement strategies to enhance member satisfaction and retention, as well as drive new membership acquisition. Ensuring compliance with health, safety, and licensing regulations will be paramount.
We are looking for a proactive leader with exceptional interpersonal and communication skills. Proven experience in hospitality management, sports club management, or a related customer-facing role is essential. You should possess strong financial acumen, excellent organisational abilities, and a passion for delivering outstanding customer service. The ability to handle multiple priorities simultaneously and resolve issues effectively is critical.
This is an exciting opportunity for a dedicated professional to take on a leadership role within a thriving leisure and sports environment. If you are passionate about creating memorable experiences and building a strong community, we encourage you to apply.
Key Responsibilities:
- Oversee all daily club operations, ensuring smooth and efficient functioning.
- Lead, manage, and motivate the club staff team.
- Enhance member experience and ensure high levels of satisfaction and retention.
- Manage membership sales and recruitment initiatives.
- Plan and execute club events, activities, and promotions.
- Oversee budget management, financial performance, and cost control.
- Ensure compliance with all health, safety, and operational regulations.
- Manage facility maintenance and ensure a high standard of cleanliness and presentation.
- Liaise with vendors and external partners.
- Proven experience in a management role within hospitality, leisure, or sports club operations.
- Strong leadership and team management skills.
- Excellent customer service and interpersonal abilities.
- Financial acumen with experience in budgeting and P&L management.
- Proficiency in MS Office and ideally experience with club management software.
- Strong organisational and problem-solving skills.
- Ability to work flexible hours, including evenings and weekends as required.
- A passion for the leisure and sports industry.
- Relevant qualification in Hospitality Management or Business is advantageous.
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                    Senior Hospitality Operations Manager
Posted 1 day ago
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Job Description
Key Responsibilities:
- Oversee all aspects of daily operations, including F&B, front desk, housekeeping, and events, to ensure optimal performance and guest satisfaction.
- Lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
- Develop and implement operational policies and procedures to maintain high standards of service, safety, and efficiency.
- Manage departmental budgets, controlling costs effectively while maximizing revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations.
- Handle guest inquiries, feedback, and complaints promptly and professionally, striving to exceed expectations.
- Collaborate with the marketing and sales teams to develop and execute strategies for increasing bookings and revenue.
- Manage relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.
- Conduct regular performance reviews for staff and implement ongoing training programs.
- Monitor industry trends and competitor activities to identify opportunities for service innovation and improvement.
- Oversee inventory management and control for all operational departments.
- Prepare operational reports for senior management, providing insights into performance, challenges, and strategic recommendations.
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role.
- Proven track record of successfully managing multiple departments within a hotel, resort, or similar establishment.
- Strong understanding of hotel operations, including F&B, rooms division, and event management.
- Excellent leadership, team-building, and interpersonal skills.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Sound financial acumen with experience in budgeting, P&L management, and cost control.
- Exceptional customer service skills and a passion for delivering memorable guest experiences.
- Ability to work under pressure, make sound decisions, and adapt to changing circumstances.
- Strong organizational and time-management abilities.
- Knowledge of relevant health and safety legislation.
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                    Operations Manager, Hotel & Hospitality
Posted 1 day ago
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Job Description
Responsibilities:
- Oversee the daily operations of the hotel, ensuring seamless service delivery across all departments.
- Manage, train, and motivate a diverse team of hotel staff to achieve high performance standards.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Monitor and manage departmental budgets, controlling costs and optimizing resource allocation.
- Ensure compliance with all health, safety, and hygiene regulations within the hotel.
- Handle guest inquiries, complaints, and feedback, ensuring prompt and satisfactory resolutions.
- Collaborate with the sales and marketing teams to develop strategies for increasing occupancy and revenue.
- Maintain strong relationships with suppliers and service providers to ensure quality and value.
- Conduct regular performance reviews and provide feedback to staff.
- Identify opportunities for service improvement and implement new initiatives to enhance the guest experience.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with at least 2 years in an operations management role.
- Proven track record of successfully managing hotel operations and driving guest satisfaction.
- In-depth knowledge of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Strong understanding of budgeting, financial management, and revenue management principles.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and make sound decisions.
- Proficiency with hotel management software (PMS) and relevant operational tools.
- Passion for the hospitality industry and a commitment to service excellence.
- Flexibility to work varied shifts, including weekends and holidays.
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                    Senior Hospitality Operations Manager
Posted 4 days ago
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Job Description
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                    Senior Hospitality Operations Manager
Posted 5 days ago
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Job Description
Key responsibilities include developing and implementing operational strategies, setting performance targets, and monitoring key performance indicators (KPIs) such as customer satisfaction, revenue growth, and cost control. You will lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment. Your role will involve recruiting, scheduling, and performance management of staff, ensuring optimal staffing levels and service quality. Experience in budgeting, financial forecasting, and P&L management is crucial, as you will be accountable for the financial performance of the operations. You will also manage supplier relationships, inventory control, and ensure compliance with health, safety, and hygiene regulations. The ideal candidate possesses a proven track record in senior management within the hospitality industry, demonstrating strong leadership, decision-making, and problem-solving skills. Excellent communication and interpersonal abilities are essential for interacting with guests, staff, and stakeholders. A deep understanding of the hospitality landscape, market trends, and customer service best practices is vital. This is an exciting opportunity for a dedicated professional to make a significant impact and drive success in a dynamic hospitality setting.
Qualifications:
- Degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Minimum of 5 years of progressive experience in hospitality management, with at least 2-3 years in a senior leadership role.
- Proven experience in managing multi-departmental operations (e.g., F&B, Front Office, Events).
- Strong understanding of financial management, budgeting, and P&L analysis.
- Excellent leadership, team management, and staff development skills.
- Demonstrated ability to enhance guest satisfaction and operational efficiency.
- Proficiency in hospitality management software and POS systems.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Knowledge of health, safety, and licensing regulations.
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                    Lead Hospitality Operations Manager
Posted 5 days ago
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Job Description
Responsibilities:
- Develop and implement strategic operational plans to enhance service quality, efficiency, and profitability across all hospitality ventures.
- Oversee the day-to-day operations of various hospitality units, ensuring consistent standards of excellence in customer service, F&B, accommodation, and event management.
- Lead, mentor, and motivate remote operational teams, fostering a culture of collaboration, continuous improvement, and guest satisfaction.
- Analyze performance metrics, identify trends, and implement data-driven strategies to optimize operations and achieve key business objectives.
- Manage budgets, control costs, and ensure efficient resource allocation, including staff scheduling and inventory management.
- Develop and maintain strong relationships with suppliers, vendors, and key stakeholders.
- Ensure compliance with all health, safety, and hygiene regulations, adapting these for a remote operational oversight context.
- Drive innovation in service delivery and guest engagement, exploring new technologies and service models.
- Conduct regular virtual performance reviews and provide constructive feedback to team members.
- Prepare comprehensive reports on operational performance, financial results, and strategic initiatives for senior leadership.
- Stay abreast of industry trends, market dynamics, and competitor activities to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- A minimum of 8 years of progressive experience in hospitality management, with a proven track record of success in operations leadership.
- Demonstrated ability to manage complex operations and lead diverse teams in a remote or distributed environment.
- Exceptional understanding of hotel, restaurant, and tourism operations, including F&B, front office, housekeeping, and events.
- Strong financial acumen, with expertise in budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire others.
- Proficiency in using hospitality management software and relevant digital collaboration tools.
- Strategic thinking and problem-solving capabilities.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Experience in developing and implementing new hospitality concepts is a significant advantage.
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                    Remote Hospitality Operations Director
Posted 5 days ago
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Job Description
You will develop and implement strategic operational plans, policies, and procedures that align with the company's brand and objectives. Key responsibilities include managing budgets, controlling costs, optimising resource allocation, and driving revenue growth initiatives. This role requires strong leadership skills to guide and motivate regional and on-site management teams, fostering a culture of teamwork, innovation, and continuous improvement. You will be adept at analysing operational performance data, identifying areas for enhancement, and implementing effective solutions. A deep understanding of the hospitality industry, including food and beverage operations, front office, housekeeping, and event management, is essential. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, with a proven ability to build strong relationships with stakeholders at all levels. Experience in managing multiple locations and a demonstrated success in improving operational efficiency and guest satisfaction are critical. This is a unique opportunity for a senior hospitality leader to make a significant impact while enjoying the flexibility of a remote work environment and contributing to the continued success of a dynamic organisation.
Key Responsibilities:
- Oversee and direct all aspects of hospitality operations across multiple locations.
- Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
- Manage operational budgets, cost controls, and financial performance reporting.
- Lead, mentor, and inspire on-site management and operational teams.
- Ensure consistent adherence to brand standards, service quality, and operational excellence.
- Drive revenue generation and implement effective sales and marketing strategies within operations.
- Conduct performance analysis, identify operational challenges, and implement effective solutions.
- Foster a positive work environment and promote a strong culture of service and teamwork.
- Manage vendor relationships and ensure efficient supply chain management for all operational needs.
- Stay abreast of industry trends and implement innovative practices to maintain a competitive edge.
This remote leadership role offers an exciting chance to drive operational success for a leading hospitality brand. If you possess extensive experience in hospitality management and a passion for delivering outstanding guest experiences, we invite you to apply.
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Senior Hospitality Operations Manager
Posted 5 days ago
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                    Senior Hospitality Operations Manager
Posted 9 days ago
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Job Description
As a Senior Hospitality Operations Manager, you will oversee the operational aspects of various establishments, focusing on service excellence, cost management, and staff development. You will work closely with venue managers, marketing teams, and finance departments to implement strategic initiatives, enhance operational efficiency, and drive revenue growth. This role requires a visionary leader with a deep understanding of the hospitality industry and a proven ability to manage multiple sites remotely.
Key Responsibilities:
- Develop and implement operational strategies to ensure consistent delivery of high-quality guest experiences across all managed venues.
- Oversee the day-to-day operations of multiple hospitality outlets, providing guidance and support to on-site management teams.
- Monitor financial performance, including revenue, costs, and profitability, implementing measures to optimize financial outcomes.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Drive innovation in service delivery, menu offerings, and operational processes.
- Recruit, train, motivate, and manage performance of venue managers and their teams.
- Develop and manage operational budgets, controlling expenditure and maximizing return on investment.
- Conduct regular site visits (as feasible and required) and remote performance reviews.
- Foster a positive and high-performance culture within the operational teams.
- Collaborate with marketing and sales teams to develop and execute promotional strategies.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a multi-site or senior operational leadership role.
- Demonstrated success in managing operations, P&L, and staff development in hotels, restaurants, or similar hospitality settings.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of hospitality trends, customer service best practices, and operational efficiency.
- Proven ability to manage remotely and drive results through indirect leadership.
- Proficiency in hospitality management software and systems.
- Ability to analyze data and make informed strategic decisions.
- A proactive approach to problem-solving and continuous improvement.
- Passion for delivering outstanding guest experiences and building strong teams.
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                    Remote Hospitality Revenue Manager
Posted 10 days ago
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