1171 Hospitality jobs in Paulerspury

Facilities & Hospitality Manager
40,000 - 45,000 + Bonus + Excellent Company Benefits
Milton Keynes

Are you from a facilities or venue management background and looking to take the next step in your career with a company that truly invests in its people, offering ongoing training, clear progression routes, and a supportive team environment?

This is a fantastic opportunity to join a market-leading organisation in a highly rewarding role. The company is well known for how it supports and develops its staff, offering strong bonus schemes and genuine opportunities to grow within the business.

As a well-established name in the industry, the company has built a strong reputation for excellence. They're now looking for someone to take a key leadership role-managing the facilities team on-site and supporting the General Manager with day-to-day operations.

In this varied position, you'll take ownership of all aspects of facilities management, health and safety, and the overall guest experience. You'll also play a vital role in supporting the commercial and operational performance of the venue.

This role would suit someone with experience in facilities or venue management, looking for a long-term, stable opportunity with a forward-thinking company that offers real career development and attractive earning potential through performance-related bonuses.

The Role:

• Assistant General Manager
• Responsible for facilities management and H&S for the venue
• Support the GM with commercial running of the venue

The Person:

• Background in Leisure/Hospitality industry
• Experience in facilities management
• Commutable to Milton Keynes

Reference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact (Jack Banks) at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

• Oversee all day-to-day operational activities, including staffing, customer service, and facility management.
• Manage and train front-of-house and back-of-house staff, ensuring high performance and adherence to service standards.
• Develop and implement operational procedures to enhance efficiency and guest satisfaction.
• Manage inventory, ordering, and cost control for supplies and F&B.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer inquiries, feedback, and complaints, resolving issues promptly and professionally.
• Monitor financial performance, including revenue, costs, and profitability, and implement strategies to improve them.
• Collaborate with marketing and events teams to promote the venue and drive business.
• Maintain the overall appearance and atmosphere of the establishment.
• Contribute to strategic planning and business development initiatives.

• Analyze and optimize operational processes across hospitality venues.
• Develop and implement best practices and Standard Operating Procedures (SOPs).
• Utilize data analytics to identify areas for improvement and cost savings.
• Collaborate with venue managers to implement strategic initiatives.
• Enhance guest experience and operational efficiency through strategic planning.
• Provide virtual training and support to operational teams.
• Monitor industry trends and competitor strategies for insights.

• Bachelor's degree in Hospitality Management or Business.
• 6+ years of experience in hospitality operations or strategy.
• Strong analytical and data interpretation skills.
• Experience with hospitality management software.
• Excellent understanding of hospitality operations.
• Proven ability to drive operational improvements.
• Strong remote communication and presentation skills.

• Develop and implement operational policies and procedures that enhance guest satisfaction and staff efficiency.
• Oversee daily operations across multiple hotel locations, focusing on service standards, cleanliness, and guest experience.
• Manage and mentor remote teams of hotel managers and department heads, fostering a culture of hospitality and excellence.
• Control operational costs, manage budgets for departments such as F&B, housekeeping, and front desk, and implement cost-saving measures.
• Ensure compliance with all health, safety, and hygiene regulations, including food safety standards and licensing requirements.
• Monitor guest feedback and online reviews, identifying areas for improvement and implementing corrective actions.
• Collaborate with HR to ensure effective staffing, training, and performance management of hotel teams.
• Work with the procurement team to manage inventory and supplier relationships for operational supplies and F&B.
• Develop and implement strategies to maximize revenue and optimize occupancy rates.
• Conduct virtual performance reviews and operational audits of hotel sites.
• Stay informed about industry trends and best practices in hospitality management.

• Minimum of 5 years of experience in hotel management or senior hospitality operations, with a proven track record of success.
• Experience managing multiple properties or diverse teams is essential.
• Strong understanding of all hotel operations, including F&B, housekeeping, front office, and guest services.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel management software (PMS) and operational reporting tools.
• Ability to analyze financial data, manage budgets, and drive profitability.
• Experience in managing remote teams and conducting virtual performance management.
• A passion for hospitality and a commitment to delivering exceptional guest service.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Adaptability and strong organizational skills to manage operations remotely.

• Manage and improve operational workflows and processes for a remote team.
• Develop and implement strategies to enhance service quality and customer satisfaction.
• Monitor key performance indicators (KPIs) and report on operational efficiency.
• Coordinate with various departments, including customer support, marketing, and technology, to ensure alignment.
• Identify and resolve operational issues and bottlenecks proactively.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Contribute to the development and implementation of new service offerings and operational tools.
• Maintain strong relationships with hotel partners, travel agencies, and other key stakeholders.
• Ensure adherence to all company policies and industry best practices.

• Proven experience in hospitality management, operations, or a similar role.
• Demonstrated success in managing remote teams and operations.
• Strong understanding of the hospitality industry, online travel agencies (OTAs), and booking systems.
• Excellent leadership, communication, and organisational skills.
• Proficiency in using project management and collaboration tools (e.g., Slack, Asana, Trello).
• Ability to analyse data and make informed decisions.
• A proactive and problem-solving mindset.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

• Develop and implement operational strategies to enhance service quality and guest satisfaction.
• Manage budgets, control costs, and ensure profitability across all managed properties.
• Lead and mentor a distributed team of hospitality professionals, fostering a culture of excellence and continuous improvement.
• Monitor industry trends and competitor activities to identify opportunities for growth and innovation.
• Ensure compliance with all health, safety, and hygiene regulations.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Collaborate with sales and marketing teams to develop and execute strategies for increasing bookings and revenue.
• Oversee the implementation of new technologies and systems to streamline operations.
• Manage vendor relationships and negotiate contracts for supplies and services.
• Prepare detailed reports on operational performance, financial results, and market trends for senior management.

• Proven experience in a senior management role within the hospitality industry (e.g., Hotel Manager, Food & Beverage Director, Operations Director).
• Strong understanding of hospitality operations, including F&B, accommodation, events, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and achieve financial targets.
• Proficiency in hospitality management software and standard office applications.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Ability to work independently and manage time effectively in a remote setting.
• Exceptional problem-solving and decision-making abilities.
• A passion for delivering outstanding guest experiences.

• Develop and implement comprehensive revenue management strategies to optimize occupancy and average daily rate (ADR).
• Analyze market trends, competitor pricing, and demand forecasts to set optimal pricing strategies.
• Manage room inventory and inventory controls across all distribution channels.
• Utilize yield management techniques to maximize revenue during periods of high demand and adjust pricing during low demand.
• Collaborate with sales and marketing teams to align pricing and promotions with overall business objectives.
• Monitor booking patterns, conversion rates, and customer acquisition costs.
• Prepare regular reports on revenue performance, forecasts, and market insights.
• Identify opportunities for new revenue streams and cost-saving measures.
• Maintain strong relationships with distribution partners and online travel agencies (OTAs).
• Stay abreast of industry best practices and emerging technologies in revenue management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 4 years of experience in hotel revenue management or a similar role in the hospitality industry.
• Proven track record of successfully implementing revenue management strategies.
• In-depth knowledge of hotel operations, pricing strategies, and distribution channels.
• Proficiency in revenue management software, booking engines, and GDS.
• Strong analytical, forecasting, and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Data-driven mindset with a strong attention to detail.