1162 Hospitality jobs in Pontypool
Senior Hospitality Manager
CF10 1TU Cardiff, Wales
£45000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking an experienced and dynamic Senior Hospitality Manager to oversee operations at a prestigious establishment in Cardiff, Wales, UK . This is a pivotal role requiring exceptional leadership, strategic planning, and a passion for delivering outstanding guest experiences. The successful candidate will be responsible for managing all day-to-day aspects of the hospitality services, including food and beverage, accommodation, event planning, and customer service.
Key responsibilities include developing and implementing operational strategies to enhance efficiency and profitability, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive and productive work environment. This involves recruitment, training, performance management, and ensuring high standards of service delivery across all departments.
The role also involves cultivating strong relationships with suppliers, stakeholders, and key clients, negotiating contracts, and ensuring the highest quality of goods and services. You will play a crucial role in marketing and sales initiatives, identifying opportunities for business growth and enhancing the establishment's reputation. Experience in event management, including large-scale functions and conferences, is highly desirable. The ideal candidate will have a proven track record in a similar senior management role within the hospitality industry, excellent communication and interpersonal skills, and a comprehensive understanding of industry trends and best practices. A degree in Hospitality Management or a related field is preferred. This hybrid role offers a blend of on-site presence and remote working flexibility, allowing for effective management and work-life balance. If you are a results-oriented leader with a commitment to excellence and a passion for the hospitality sector, we encourage you to apply.
Key responsibilities include developing and implementing operational strategies to enhance efficiency and profitability, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive and productive work environment. This involves recruitment, training, performance management, and ensuring high standards of service delivery across all departments.
The role also involves cultivating strong relationships with suppliers, stakeholders, and key clients, negotiating contracts, and ensuring the highest quality of goods and services. You will play a crucial role in marketing and sales initiatives, identifying opportunities for business growth and enhancing the establishment's reputation. Experience in event management, including large-scale functions and conferences, is highly desirable. The ideal candidate will have a proven track record in a similar senior management role within the hospitality industry, excellent communication and interpersonal skills, and a comprehensive understanding of industry trends and best practices. A degree in Hospitality Management or a related field is preferred. This hybrid role offers a blend of on-site presence and remote working flexibility, allowing for effective management and work-life balance. If you are a results-oriented leader with a commitment to excellence and a passion for the hospitality sector, we encourage you to apply.
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0
Senior Hospitality Manager
CF10 1AA Cardiff, Wales
£50000 Annually
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Posted 3 days ago
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Job Description
Our client, a prestigious hotel group, is seeking an experienced and charismatic Senior Hospitality Manager to oversee their flagship establishment. This role is based on-site in the vibrant city of Cardiff, Wales, UK , and requires a proven leader with a passion for exceptional guest experiences and operational excellence. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and events. Your key duties will involve leading and motivating a diverse team, ensuring high standards of service delivery, managing budgets, and implementing strategies to enhance guest satisfaction and profitability. The ideal candidate will possess extensive experience in hotel management, a strong understanding of the hospitality industry, and exceptional interpersonal and problem-solving skills. You should be adept at staff training and development, financial management, and implementing innovative service solutions. A proactive approach to identifying and addressing operational challenges, coupled with a commitment to maintaining brand standards, is essential. This is an outstanding opportunity to take on a leadership role in a renowned hospitality brand, driving success and contributing to unforgettable guest experiences.
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1
Remote Customer Service Specialist - Hospitality Sector
CF10 3BD Cardiff, Wales
£26000 Annually
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Posted 3 days ago
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Job Description
Our client, a leading name in the hospitality and tourism industry, is actively seeking a dedicated and enthusiastic Remote Customer Service Specialist to join their fully remote team. This is an exceptional opportunity for individuals passionate about travel and customer satisfaction to build a rewarding career from the comfort of their own home. You will be the first point of contact for clients, providing comprehensive support and information regarding bookings, services, and general inquiries. This role demands exceptional communication skills, a proactive approach to problem-solving, and a deep understanding of customer service principles.
Key Responsibilities:
The ideal candidate will have previous experience in customer service, preferably within the hospitality or travel sector. Excellent verbal and written communication skills are essential, along with proficiency in using CRM software and other customer service tools. A strong internet connection and a dedicated, quiet workspace are mandatory for this fully remote position. You should be a self-motivated individual with the ability to work independently and manage your time effectively. A genuine passion for the hospitality industry and a commitment to delivering outstanding customer experiences are key. This role offers the flexibility of remote work, allowing you to be based anywhere in the UK while contributing to a vibrant and customer-centric organisation.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about hospitality services, amenities, and booking procedures.
- Assist customers with reservation changes, cancellations, and special requests.
- Resolve customer issues and complaints efficiently, escalating when necessary to ensure customer satisfaction.
- Maintain accurate customer records and update client information in the CRM system.
- Promote and upsell relevant services and packages to enhance customer experience.
- Collaborate with internal teams to ensure a seamless service delivery.
- Contribute to the development of customer service scripts and FAQs.
- Adhere to company policies and procedures to maintain service quality.
- Participate in regular virtual training sessions to stay updated on industry trends and service standards.
The ideal candidate will have previous experience in customer service, preferably within the hospitality or travel sector. Excellent verbal and written communication skills are essential, along with proficiency in using CRM software and other customer service tools. A strong internet connection and a dedicated, quiet workspace are mandatory for this fully remote position. You should be a self-motivated individual with the ability to work independently and manage your time effectively. A genuine passion for the hospitality industry and a commitment to delivering outstanding customer experiences are key. This role offers the flexibility of remote work, allowing you to be based anywhere in the UK while contributing to a vibrant and customer-centric organisation.
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2
Operations Manager - Hospitality & Tourism
CF10 3DN Cardiff, Wales
£40000 Annually
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Our client, a highly-regarded establishment within the Hospitality & Tourism sector in Cardiff, Wales, UK , is seeking an experienced and dynamic Operations Manager. This role is integral to the smooth running and continued success of the business, overseeing day-to-day operations and driving service excellence. You will be responsible for managing all aspects of operational efficiency, including staff management, resource allocation, budget control, and ensuring the highest standards of customer service. Key duties involve leading and motivating a diverse team, developing and implementing operational strategies, managing supplier relationships, and ensuring compliance with health, safety, and licensing regulations. The ideal candidate will possess a strong background in hospitality or tourism management, with a demonstrable track record of success in a similar role. Excellent leadership, communication, and problem-solving skills are essential. You should be adept at financial management, including budget forecasting and cost control. A passion for delivering exceptional guest experiences and a proactive approach to identifying and implementing improvements are crucial. This role operates on a hybrid basis, requiring flexibility to be present on-site for key operational periods and team management, while also allowing for remote strategic planning and administrative tasks. We offer a competitive salary, a vibrant working environment, and opportunities for professional growth within a respected organisation.
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3
Lead Hospitality Operations Manager
CF10 1DA Cardiff, Wales
£50000 Annually
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Posted 3 days ago
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Job Description
Our client, a renowned hospitality group, is actively seeking a dynamic and experienced Lead Hospitality Operations Manager to oversee and optimize their operations in a fully remote capacity. This role is crucial for ensuring exceptional guest experiences, driving operational efficiency, and maintaining the highest standards of service across multiple venues. The ideal candidate will possess a deep understanding of the hospitality industry, a proven track record in operational leadership, and a passion for service excellence. You will be responsible for setting operational standards, managing performance, and fostering a positive and productive culture.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency across all managed properties.
- Set and monitor key performance indicators (KPIs) for all operational areas, including service quality, occupancy rates, and cost control.
- Ensure adherence to all health, safety, and hygiene regulations and company policies.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Oversee the recruitment, training, and development of operational staff, fostering a culture of excellence and teamwork.
- Conduct regular site visits (as required, though role is remote) and performance reviews to ensure standards are met and identify areas for improvement.
- Collaborate with marketing and sales teams to drive business and enhance the brand's reputation.
- Develop and implement innovative service standards and guest experience initiatives.
- Troubleshoot and resolve complex operational challenges and guest complaints.
- Maintain strong relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Lead by example, embodying the company's values and commitment to service excellence.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a strong focus on leadership roles.
- Demonstrated success in managing multiple hospitality venues or large-scale operations.
- In-depth knowledge of hotel/restaurant operations, revenue management, and customer service best practices.
- Proven ability to develop and implement operational strategies that drive results.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams remotely.
- Strong financial acumen and experience in budgeting and cost control.
- Proficiency in hotel management software and other relevant operational tools.
- Ability to problem-solve effectively and make sound decisions under pressure.
- A passion for delivering outstanding guest experiences.
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4
Head of Hospitality Operations
CF10 1DT Cardiff, Wales
£70000 Annually
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Posted 3 days ago
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Our client, a prestigious hospitality group with a global reputation for excellence, is seeking an inspirational Head of Hospitality Operations to drive exceptional guest experiences and operational efficiency across their diverse portfolio. This is a fully remote leadership role, allowing you to manage and strategize from anywhere in the UK. You will be responsible for setting the highest standards of service, developing operational strategies, managing budgets, and leading teams to deliver memorable stays and dining experiences. This position demands a visionary leader with extensive experience in luxury hospitality management and a passion for innovation.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive operational strategies that align with the company's vision and brand standards.
- Oversee the day-to-day operations of multiple hospitality venues, ensuring the delivery of exceptional guest services and product quality.
- Set performance targets and KPIs for all operational departments, monitoring performance and implementing corrective actions as needed.
- Manage departmental budgets, P&L, and financial forecasts, identifying opportunities for cost optimization and revenue enhancement.
- Lead, mentor, and inspire operational teams, fostering a culture of excellence, continuous improvement, and employee engagement.
- Develop and maintain strong relationships with key stakeholders, suppliers, and partners.
- Ensure compliance with all health, safety, hygiene, and licensing regulations across all properties.
- Drive innovation in service delivery, guest experiences, and operational processes.
- Conduct regular audits and assessments of operational standards and service quality.
- Represent the company at industry events and contribute to strategic business development initiatives.
- A Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 10 years of progressive experience in senior leadership roles within the hospitality industry, preferably with a focus on luxury hotels, resorts, or high-end restaurants.
- Proven track record of successfully managing multi-site operations and P&L responsibility.
- Demonstrated ability to develop and implement effective operational strategies.
- Exceptional leadership, team-building, and motivational skills.
- Strong financial acumen and budgeting experience.
- Excellent communication, presentation, and interpersonal skills.
- A deep understanding of current trends and best practices in the hospitality sector.
- Ability to think strategically and execute tactically in a dynamic, remote environment.
- Passion for delivering outstanding customer service and creating exceptional guest experiences.
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5
Head of Hospitality Operations
CF10 1 Cardiff, Wales
£65000 Annually
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Posted 3 days ago
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Job Description
Our client, a dynamic and growing hospitality group, is seeking an experienced and visionary Head of Hospitality Operations to oversee and elevate the operational standards of their establishments. This role is fully remote, offering a unique opportunity to lead and strategize from your home base, with travel to various locations as needed to ensure excellence. You will be responsible for setting the strategic direction for all hotel and restaurant operations, driving profitability, ensuring exceptional guest experiences, and managing a team of operational leaders. The ideal candidate will have a proven track record in senior management within the hospitality industry, with extensive experience in hotel management, food and beverage operations, and customer service excellence. You will possess strong financial acumen, including P&L management, budgeting, and cost control. Key responsibilities include developing and implementing operational policies and procedures, ensuring compliance with health, safety, and licensing regulations, and spearheading initiatives for service innovation and staff development. We are looking for a highly motivated individual with outstanding leadership, communication, and problem-solving skills. Your ability to inspire teams, manage change effectively, and maintain a high level of operational efficiency across multiple sites will be crucial. This position offers a significant opportunity to shape the future of our hospitality brands and drive growth from a strategic, remote-led perspective. You will work closely with executive leadership to achieve ambitious business goals, ensuring consistent quality and brand integrity across all properties. A passion for creating memorable guest experiences and a commitment to operational excellence are paramount for this role.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans for all hospitality venues.
- Oversee daily operations of hotels, restaurants, and other hospitality services.
- Drive profitability through effective P&L management, budgeting, and cost control.
- Ensure the highest standards of guest satisfaction and service quality.
- Lead, mentor, and develop a team of operational managers and staff.
- Implement and maintain operational policies, procedures, and quality standards.
- Ensure compliance with all health, safety, food hygiene, and licensing regulations.
- Identify and implement innovative service enhancements and operational efficiencies.
- Manage key supplier relationships and negotiate favourable terms.
- Analyse performance metrics and implement corrective actions to achieve business objectives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Extensive experience in senior leadership roles within the hospitality industry (e.g., Hotel General Manager, Operations Director).
- Proven track record of managing multiple hospitality venues and driving profitability.
- Strong understanding of hotel operations, food and beverage management, and customer service principles.
- Excellent financial acumen, including P&L management and budgeting skills.
- Exceptional leadership, communication, and interpersonal abilities.
- Demonstrated ability to manage change and motivate teams.
- Proficiency in hospitality management software and systems.
- A passion for delivering outstanding guest experiences.
- Willingness to travel to various locations as required.
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Remote Hospitality Operations Manager
CF10 3WA Cardiff, Wales
£55000 Annually
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Posted 3 days ago
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Job Description
Our client is looking for a dedicated and innovative Remote Hospitality Operations Manager to oversee and optimize various aspects of their hospitality services from a distance. This role is crucial for ensuring the seamless delivery of exceptional guest experiences across multiple locations, all managed through remote channels. You will be responsible for developing and implementing operational strategies, setting service standards, and driving performance improvements. This position requires a deep understanding of hospitality management, excellent leadership skills, and the ability to manage teams and projects effectively without direct physical supervision. You will leverage technology and data analytics to monitor performance, identify areas for enhancement, and implement best practices. This is a fully remote position, offering the flexibility to work from anywhere, but requiring a strong connection to our operations.
Responsibilities:
Responsibilities:
- Develop, implement, and monitor operational strategies to enhance service quality and guest satisfaction.
- Set and maintain high standards for service delivery across all managed hospitality touchpoints.
- Manage and motivate remote operational teams, fostering a culture of excellence and continuous improvement.
- Utilize performance metrics and data analytics to identify trends, opportunities, and challenges.
- Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
- Oversee the implementation of new operational initiatives and technologies.
- Conduct regular virtual performance reviews and provide constructive feedback to team members.
- Ensure compliance with all relevant health, safety, and hygiene regulations remotely.
- Collaborate with other departments to ensure a cohesive guest experience.
- Develop and maintain strong relationships with key suppliers and stakeholders.
- Minimum of 5 years of progressive experience in hospitality management, with a proven track record in operations.
- Demonstrated ability to manage remote teams and operations effectively.
- Strong understanding of hospitality industry trends, best practices, and operational challenges.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and data analysis tools.
- Ability to develop and execute strategic plans and operational budgets.
- Strong problem-solving and decision-making capabilities.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Experience in a multi-location or franchise hospitality environment is a plus.
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7
Senior Events Manager - Hospitality
CF10 1DB Cardiff, Wales
£40000 Annually
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Posted 3 days ago
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Job Description
Our client, a prestigious hotel and venue group, is seeking a highly experienced and dynamic Senior Events Manager to oversee all aspects of event planning and execution. This role is based at a premier location in Cardiff, Wales, UK .
The Senior Events Manager will be responsible for managing a portfolio of high-profile events, ensuring seamless coordination from initial client brief through to post-event evaluation. This position requires exceptional organizational skills, a keen eye for detail, and a passion for delivering unforgettable guest experiences within the hospitality sector.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a seasoned event professional to take on a leading role in a renowned hospitality setting.
The Senior Events Manager will be responsible for managing a portfolio of high-profile events, ensuring seamless coordination from initial client brief through to post-event evaluation. This position requires exceptional organizational skills, a keen eye for detail, and a passion for delivering unforgettable guest experiences within the hospitality sector.
Key Responsibilities:
- Manage the end-to-end planning and execution of a diverse range of events, including corporate functions, weddings, conferences, and social gatherings.
- Develop detailed event proposals, budgets, and timelines, ensuring profitability and client satisfaction.
- Liaise with clients to understand their event requirements and provide expert guidance and recommendations.
- Coordinate with internal departments, including catering, banqueting, AV, and sales, to ensure flawless event delivery.
- Oversee the setup, management, and breakdown of events, ensuring high standards of service and presentation.
- Manage relationships with external vendors and suppliers, negotiating contracts and ensuring quality of service.
- Conduct site inspections and client meetings at the venue.
- Troubleshoot and resolve any issues that may arise during events, maintaining composure and professionalism.
- Contribute to the development of innovative event concepts and packages.
- Manage and mentor junior event staff, fostering a high-performance team environment.
- Analyze event performance and client feedback to identify areas for improvement.
- Ensure compliance with health, safety, and licensing regulations.
Qualifications:
- Extensive experience (minimum 5-7 years) in event management, preferably within the hospitality or luxury venue sector.
- Demonstrated success in managing complex and high-value events.
- Excellent understanding of event planning processes, venue operations, and catering services.
- Strong financial acumen with experience in budget management and cost control.
- Exceptional client-facing and communication skills, with the ability to build rapport and trust.
- Outstanding organizational and multitasking abilities, with meticulous attention to detail.
- Proficiency in event management software and MS Office Suite.
- A proactive and problem-solving approach to challenges.
- Leadership qualities and experience in managing teams.
- Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required by event schedules.
This is a fantastic opportunity for a seasoned event professional to take on a leading role in a renowned hospitality setting.
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Senior Hospitality Operations Manager
CF10 1 Cardiff, Wales
£50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to oversee their operations in Cardiff, Wales, UK . This senior leadership role is crucial for ensuring the delivery of exceptional guest experiences, maintaining high standards of service, and driving operational efficiency and profitability across their establishments. The successful candidate will be responsible for managing all aspects of day-to-day operations, including staff management, budget control, inventory management, and compliance with health and safety regulations. You will lead a team of department managers, fostering a culture of excellence, innovation, and continuous improvement. This role requires a proven track record in hospitality management, strong leadership skills, and a deep understanding of the industry.
Key responsibilities include:
Key responsibilities include:
- Overseeing and directing all daily operations of the hospitality venues to ensure optimal performance and guest satisfaction.
- Developing and implementing operational strategies to enhance service quality, guest experience, and profitability.
- Managing and leading a team of department managers and staff, providing training, motivation, and performance management.
- Controlling operational costs, managing budgets, and ensuring financial targets are met or exceeded.
- Maintaining high standards of food and beverage quality, service, and presentation.
- Ensuring compliance with all health, safety, hygiene, and licensing regulations.
- Managing inventory, procurement, and supplier relationships.
- Developing and implementing marketing and sales initiatives to drive revenue.
- Conducting regular performance reviews and implementing corrective actions where necessary.
- Staying abreast of industry trends, competitor activities, and best practices.
- Resolving guest complaints and ensuring timely and effective solutions.
- Contributing to strategic planning and business development initiatives.
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