What Jobs are available for Hospitality in Pontypool?
Showing 61 Hospitality jobs in Pontypool
Customer Service Representative Administrator
Posted 3 days ago
Job Viewed
Job Description
Sales & Customer Service Administrator
£24,000 – £27,000 per annum (depending on experience)
Monday – Friday, 9am – 5pm
Caerphilly
Are you ready to kickstart your career in sales or take your sales administration experience to the next level? We are partnering with a dynamic steel industry business looking for a Sales & Customer Service Administrator to join their team. This is a fantastic opportunity for someone who thrives on variety, enjoys working with customers, and wants exposure to commercial sales in a fast-moving industrial environment.
Role overview:
Reporting to the Head of Group Commercial, your role will combine administration, customer service, and commercial sales duties. You’ll ensure orders are processed efficiently, handle customer queries, support account management, and contribute to driving sales growth.
Duties & responsibilities
- Capture and enter sales orders from multiple channels.
- Complete finished orders in the system and manage customer credit applications.
- Maintain accurate CRM records and internal documentation.
- Be the main point of contact for customers and internal teams.
- Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
- Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
- Work to achieve budget forecasts and identify new business opportunities.
- Price, quote, and follow up with customers to grow accounts.
- Support collection of outstanding payments and maintain market intelligence.
What you’ll bring to the role:
- Previous experience in sales administration or recent graduate keen to start a career in sales.
- Strong communication, organisation, and customer service skills.
- Enthusiasm and eager to contribute to a busy commercial team.
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Hospitality Trainer
Posted 3 days ago
Job Viewed
Job Description
Job Opportunity: Hospitality Trainer (Contract)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
Do you love the hospitality industry but would prefer to have weekends off? Would you like to work on projects which means you are still in the industry every day but working 8 hour shifts on some of the biggest hospitality tech projects in the UK? We're looking for an experienced Hospitality individuals to support a nationwide training rollout on new hospitality systems.
Contract Dates : 3rd November 2025 - Mid February 2026
Training : 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
Shift Pattern : 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
Travel : Extensive UK travel required, including regular overnight stays
Responsibilities
- Deliver engaging training sessions on new EPOS systems
- Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
- Ensure staff and management are confident using the new systems
About You:
- Previously worked in hotels, pubs or restaurants as an assistant manager, bar person or waiter/waitress
- Passionate about training
- Professional, approachable, and customer-focused
- Experience with Aztec systems (desirable)
- Strong interpersonal skills and ability to build rapport
- Full UK driving licence and reliable vehicle (MOT and business insurance required)
Rates & Benefits
- Day Rate: Variable based on experience, no weekend working
- Travel Days: 60 per day (subject to travel policy)
- Mileage: 25ppm
- Accommodation: Hotels arranged in advance, with meal allowance
- Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
- Contract Type: Outside IR35 (via umbrella or Ltd company)
- Equipment: Candidates must provide their own laptop and phone
Please click apply if interested!
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Hospitality Trainer
Posted 7 days ago
Job Viewed
Job Description
Job Opportunity: Hospitality Trainer (Contract)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
Do you love the hospitality industry but would prefer to have weekends off? Would you like to work on projects which means you are still in the industry every day but working 8 hour shifts on some of the biggest hospitality tech projects in the UK? We're looking for an experienced Hospitality individuals to support a nationwide training rollout on new hospitality systems.
Contract Dates : 3rd November 2025 - Mid February 2026
Training : 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
Shift Pattern : 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
Travel : Extensive UK travel required, including regular overnight stays
Responsibilities
- Deliver engaging training sessions on new EPOS systems
- Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
- Ensure staff and management are confident using the new systems
About You:
- Previously worked in hotels, pubs or restaurants as an assistant manager, bar person or waiter/waitress
- Passionate about training
- Professional, approachable, and customer-focused
- Experience with Aztec systems (desirable)
- Strong interpersonal skills and ability to build rapport
- Full UK driving licence and reliable vehicle (MOT and business insurance required)
Rates & Benefits
- Day Rate: Variable based on experience, no weekend working
- Travel Days: 60 per day (subject to travel policy)
- Mileage: 25ppm
- Accommodation: Hotels arranged in advance, with meal allowance
- Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
- Contract Type: Outside IR35 (via umbrella or Ltd company)
- Equipment: Candidates must provide their own laptop and phone
Please click apply if interested!
Is this job a match or a miss?
Hospitality Systems Trainer
Posted 3 days ago
Job Viewed
Job Description
Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details
- Contract Dates: 3rd November 2025 - Mid February 2026
- Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
- Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
- Travel: Extensive UK travel required, including regular overnight stays
Responsibilities
- Deliver engaging training sessions on new EPOS systems
- Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
- Ensure staff and management are confident using the new systems
Candidate Requirements
- Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
- Passion for coaching and developing others
- Professional, approachable, and customer-focused
- Experience with Aztec systems (desirable)
- Strong interpersonal skills and ability to build rapport
- Full UK driving licence and reliable vehicle (MOT and business insurance required)
Rates & Benefits
- Day Rate: Variable based on experience
- Travel Days: 60 per day (subject to travel policy)
- Mileage: 25ppm
- Accommodation: Hotels arranged in advance, with meal allowance
- Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
- Contract Type: Outside IR35 (via umbrella or Ltd company)
- Equipment: Candidates must provide their own laptop and phone
Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!
Is this job a match or a miss?
Hospitality Systems Trainer
Posted 3 days ago
Job Viewed
Job Description
Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details
- Contract Dates: 3rd November 2025 - Mid February 2026
- Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
- Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
- Travel: Extensive UK travel required, including regular overnight stays
Responsibilities
- Deliver engaging training sessions on new EPOS systems
- Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
- Ensure staff and management are confident using the new systems
Candidate Requirements
- Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
- Passion for coaching and developing others
- Professional, approachable, and customer-focused
- Experience with Aztec systems (desirable)
- Strong interpersonal skills and ability to build rapport
- Full UK driving licence and reliable vehicle (MOT and business insurance required)
Rates & Benefits
- Day Rate: Variable based on experience
- Travel Days: 60 per day (subject to travel policy)
- Mileage: 25ppm
- Accommodation: Hotels arranged in advance, with meal allowance
- Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
- Contract Type: Outside IR35 (via umbrella or Ltd company)
- Equipment: Candidates must provide their own laptop and phone
Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!
Is this job a match or a miss?
Hospitality Systems Trainer
Posted 8 days ago
Job Viewed
Job Description
Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details
- Contract Dates: 3rd November 2025 - Mid February 2026
- Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
- Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
- Travel: Extensive UK travel required, including regular overnight stays
Responsibilities
- Deliver engaging training sessions on new EPOS systems
- Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
- Ensure staff and management are confident using the new systems
Candidate Requirements
- Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
- Passion for coaching and developing others
- Professional, approachable, and customer-focused
- Experience with Aztec systems (desirable)
- Strong interpersonal skills and ability to build rapport
- Full UK driving licence and reliable vehicle (MOT and business insurance required)
Rates & Benefits
- Day Rate: Variable based on experience
- Travel Days: 60 per day (subject to travel policy)
- Mileage: 25ppm
- Accommodation: Hotels arranged in advance, with meal allowance
- Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
- Contract Type: Outside IR35 (via umbrella or Ltd company)
- Equipment: Candidates must provide their own laptop and phone
Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!
Is this job a match or a miss?
Hospitality Systems Trainer
Posted 8 days ago
Job Viewed
Job Description
Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage
About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details
- Contract Dates: 3rd November 2025 - Mid February 2026
- Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
- Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
- Travel: Extensive UK travel required, including regular overnight stays
Responsibilities
- Deliver engaging training sessions on new EPOS systems
- Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
- Ensure staff and management are confident using the new systems
Candidate Requirements
- Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
- Passion for coaching and developing others
- Professional, approachable, and customer-focused
- Experience with Aztec systems (desirable)
- Strong interpersonal skills and ability to build rapport
- Full UK driving licence and reliable vehicle (MOT and business insurance required)
Rates & Benefits
- Day Rate: Variable based on experience
- Travel Days: 60 per day (subject to travel policy)
- Mileage: 25ppm
- Accommodation: Hotels arranged in advance, with meal allowance
- Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
- Contract Type: Outside IR35 (via umbrella or Ltd company)
- Equipment: Candidates must provide their own laptop and phone
Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!
Is this job a match or a miss?
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Hospitality Operations Manager
Posted today
Job Viewed
Job Description
The ideal candidate will possess a comprehensive understanding of hospitality operations, including food and beverage management, front office operations, housekeeping, and event planning. Proven experience in developing and implementing operational policies and procedures is essential. You should have a strong financial acumen, with the ability to manage budgets, control costs, and drive revenue growth. Excellent leadership, communication, and problem-solving skills are paramount, as you will be guiding and supporting on-site teams virtually. A passion for delivering exceptional customer service and a commitment to operational excellence are key. This remote role requires a highly organised and proactive individual who can effectively manage multiple priorities and ensure consistent quality across all operational areas.
Key Responsibilities:
- Oversee daily operations of multiple hospitality establishments remotely.
- Develop and implement operational policies, procedures, and service standards.
- Ensure the highest levels of guest satisfaction and service quality.
- Manage departmental budgets, controlling costs and maximising profitability.
- Lead and motivate remote and on-site teams, fostering a positive and productive work environment.
- Monitor key performance indicators (KPIs) and implement strategies for improvement.
- Oversee inventory management and procurement processes.
- Ensure compliance with health, safety, and hygiene regulations.
- Collaborate with marketing and sales teams to drive revenue and occupancy.
- Implement technology solutions to enhance operational efficiency.
A minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role, is required. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable. Proven experience in managing multi-site operations and leading remote teams is essential. Strong financial management skills and a deep understanding of hospitality operations are critical. You should be adept at utilising hospitality management software and analytics tools. This role demands exceptional organisational skills, attention to detail, and the ability to thrive in a fast-paced, remote environment. This is a challenging and rewarding opportunity to shape the future of a leading hospitality brand.
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Head of Hospitality Operations
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Direct and manage all day-to-day operational activities across the hospitality venues, ensuring the highest standards of service and quality.
- Develop and implement operational strategies to enhance guest satisfaction, maximize revenue, and control costs.
- Oversee budgeting, financial planning, and performance reporting for all operational departments.
- Lead, motivate, and develop a team of department managers and staff, fostering a positive and high-performing work environment.
- Ensure compliance with all health, safety, licensing, and food hygiene regulations.
- Manage relationships with key suppliers, vendors, and service providers.
- Implement and monitor key performance indicators (KPIs) to drive operational efficiency and profitability.
- Oversee marketing and sales initiatives to attract and retain customers.
- Develop and execute strategic plans for service innovation and product development within the hospitality sector.
- Conduct regular site inspections and operational reviews to identify areas for improvement.
- Handle escalated guest complaints and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or advanced diploma is advantageous.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role overseeing multiple operations or a large-scale establishment.
- Demonstrated success in driving operational excellence, improving financial performance, and enhancing guest satisfaction.
- Strong understanding of all facets of hotel/restaurant operations, including F&B, housekeeping, front office, and event management.
- Proven leadership and team management skills, with the ability to inspire and develop staff.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hospitality management software and financial reporting tools.
- Knowledge of relevant industry regulations and best practices.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- A genuine passion for delivering outstanding customer service and creating memorable experiences.
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Senior Hospitality Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Oversee the day-to-day operations of multiple hospitality establishments, ensuring high standards of service and efficiency.
- Develop and implement operational strategies to enhance guest satisfaction and maximise profitability.
- Manage budgets, control costs, and ensure financial targets are met.
- Lead, motivate, and develop teams across different locations, fostering a positive and high-performance culture.
- Develop and implement standard operating procedures (SOPs) for all areas of hospitality operations.
- Ensure compliance with all health, safety, hygiene, and licensing regulations.
- Monitor industry trends and implement innovative practices to stay competitive.
- Manage supplier relationships and negotiate contracts to optimise procurement.
- Conduct regular performance reviews and provide constructive feedback to on-site management teams.
- Oversee staff training and development programmes to ensure a high level of service delivery.
- Handle escalated guest complaints and ensure swift and satisfactory resolutions.
- Collaborate with marketing and sales teams to develop strategies for increasing revenue.
- Develop and manage operational plans, including staffing, inventory, and service delivery.
- Utilise technology and data analytics to improve operational efficiency and decision-making.
- Act as a key liaison between on-site teams and senior management.
- A degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with experience overseeing multiple sites.
- Proven expertise in financial management, budgeting, and cost control within the hospitality sector.
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and develop diverse teams.
- In-depth knowledge of hospitality industry best practices, service standards, and operational requirements.
- Experience in event management and F&B operations is highly desirable.
- Proficiency in using hospitality management software and systems.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently, prioritise effectively, and manage responsibilities in a remote capacity.
- Strong understanding of health, safety, and licensing regulations.
- A passion for delivering exceptional guest experiences.
- Flexibility to adapt to changing operational needs and market demands.
- Strong analytical skills to interpret performance data and implement improvements.
- A proactive and results-driven approach to operations management.
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