1185 Hospitality jobs in Risca
Hospitality Host
Posted 18 days ago
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Date: 27 Aug 2025
Location: Bristol Airport, GB
Company: MAG
Summary
- Hospitality Host
- Based at Bristol Airport
- Permanent contract
- 37.5 hours per week
- Salary £12.60 per hour
For airports, for partners, for people. We are CAVU.
Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.
More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
Together, we can reach new heights. Together, we are CAVU About the role:
We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.
Principal Accountabilities include:
- Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
- Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
- Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
- To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
- Provide assisted service to guests during their stay with business services. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
We are looking for someone who has/is:
- A solid background in general customer service, hospitality or retail
- A team player with an absolute first-class approach to customer service
- Numerical and analytical skills
- Computer literate on mainstream PC applications including Microsoft office
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
- Willing to work on a flexible basis
Please note you must be a minimum of 18 years old to comply with our alcohol service policy.
You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.
Benefits:
- As a CAVU employee you will have access to some great benefits including:
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- MAG Pension scheme which doubles your contribution
- Fantastic career development opportunities – We are the UK’s largest Airport Operator!
- Tax free Airside shopping in our departure lounge
- Meals on duty
- Free shuttle bus (A1 Flyer) from the city centre to the airport
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
Senior Hospitality Manager
Posted 3 days ago
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Key responsibilities include developing and implementing operational strategies to enhance efficiency and profitability, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive and productive work environment. This involves recruitment, training, performance management, and ensuring high standards of service delivery across all departments.
The role also involves cultivating strong relationships with suppliers, stakeholders, and key clients, negotiating contracts, and ensuring the highest quality of goods and services. You will play a crucial role in marketing and sales initiatives, identifying opportunities for business growth and enhancing the establishment's reputation. Experience in event management, including large-scale functions and conferences, is highly desirable. The ideal candidate will have a proven track record in a similar senior management role within the hospitality industry, excellent communication and interpersonal skills, and a comprehensive understanding of industry trends and best practices. A degree in Hospitality Management or a related field is preferred. This hybrid role offers a blend of on-site presence and remote working flexibility, allowing for effective management and work-life balance. If you are a results-oriented leader with a commitment to excellence and a passion for the hospitality sector, we encourage you to apply.
Senior Hospitality Manager
Posted 3 days ago
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Operations Manager - Hospitality
Posted 3 days ago
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Key Responsibilities:
- Oversee all aspects of daily hotel/restaurant/venue operations to ensure smooth and efficient service delivery.
- Manage and lead a team of front-of-house and back-of-house staff, including recruitment, training, scheduling, and performance management.
- Ensure consistently high standards of customer service are maintained, addressing guest concerns promptly and effectively.
- Develop and implement operational procedures and policies to enhance efficiency and service quality.
- Manage inventory, stock levels, and ordering of supplies, ensuring cost-effectiveness.
- Oversee compliance with health, safety, and hygiene regulations, conducting regular inspections.
- Collaborate with department heads to achieve operational and financial targets.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Maintain positive relationships with suppliers and vendors.
- Develop and execute strategies to improve guest satisfaction and loyalty.
- Conduct regular team meetings to communicate objectives, share feedback, and foster a positive work environment.
- Ensure the venue is presented to the highest standards at all times.
This role requires a dedicated presence at our **Bristol** location, ensuring hands-on leadership and direct oversight of operations. The successful candidate must possess excellent communication and interpersonal skills, a flexible approach to working hours, and the ability to thrive under pressure. A strong understanding of the hospitality industry is essential. If you are a dedicated leader passionate about creating exceptional experiences and driving operational excellence, we encourage you to apply.
Head of Revenue Management - Luxury Hospitality
Posted 3 days ago
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Key Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize room revenue and profitability.
- Oversee pricing, inventory, and channel management across all properties.
- Conduct market analysis, competitive benchmarking, and demand forecasting.
- Lead and mentor a team of revenue managers, setting performance goals and providing guidance.
- Collaborate with sales, marketing, and operations to align strategies and drive demand.
- Utilize revenue management systems and reporting tools to monitor performance and identify opportunities.
- Develop and implement promotional offers and packages to drive incremental revenue.
- Analyze booking trends, guest behavior, and market shifts to inform strategic decisions.
- Prepare and present revenue performance reports and forecasts to senior leadership.
- Continuously evaluate and improve revenue management processes and best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 7 years of progressive experience in revenue management within the hospitality industry, preferably luxury sector.
- Proven track record of successfully driving revenue growth and profitability.
- In-depth knowledge of revenue management systems (e.g., Opera, IDeaS, SynXis) and data analysis tools.
- Strong understanding of market dynamics, pricing strategies, and forecasting techniques.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze complex data and translate insights into actionable strategies.
- Strategic thinking and problem-solving capabilities.
- Experience in managing a team and working in a hybrid work environment.
Remote Customer Service Specialist - Hospitality Sector
Posted 3 days ago
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Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about hospitality services, amenities, and booking procedures.
- Assist customers with reservation changes, cancellations, and special requests.
- Resolve customer issues and complaints efficiently, escalating when necessary to ensure customer satisfaction.
- Maintain accurate customer records and update client information in the CRM system.
- Promote and upsell relevant services and packages to enhance customer experience.
- Collaborate with internal teams to ensure a seamless service delivery.
- Contribute to the development of customer service scripts and FAQs.
- Adhere to company policies and procedures to maintain service quality.
- Participate in regular virtual training sessions to stay updated on industry trends and service standards.
The ideal candidate will have previous experience in customer service, preferably within the hospitality or travel sector. Excellent verbal and written communication skills are essential, along with proficiency in using CRM software and other customer service tools. A strong internet connection and a dedicated, quiet workspace are mandatory for this fully remote position. You should be a self-motivated individual with the ability to work independently and manage your time effectively. A genuine passion for the hospitality industry and a commitment to delivering outstanding customer experiences are key. This role offers the flexibility of remote work, allowing you to be based anywhere in the UK while contributing to a vibrant and customer-centric organisation.
Operations Manager - Hospitality & Tourism
Posted today
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Lead Hospitality Operations Manager
Posted 3 days ago
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Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency across all managed properties.
- Set and monitor key performance indicators (KPIs) for all operational areas, including service quality, occupancy rates, and cost control.
- Ensure adherence to all health, safety, and hygiene regulations and company policies.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Oversee the recruitment, training, and development of operational staff, fostering a culture of excellence and teamwork.
- Conduct regular site visits (as required, though role is remote) and performance reviews to ensure standards are met and identify areas for improvement.
- Collaborate with marketing and sales teams to drive business and enhance the brand's reputation.
- Develop and implement innovative service standards and guest experience initiatives.
- Troubleshoot and resolve complex operational challenges and guest complaints.
- Maintain strong relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Lead by example, embodying the company's values and commitment to service excellence.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a strong focus on leadership roles.
- Demonstrated success in managing multiple hospitality venues or large-scale operations.
- In-depth knowledge of hotel/restaurant operations, revenue management, and customer service best practices.
- Proven ability to develop and implement operational strategies that drive results.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams remotely.
- Strong financial acumen and experience in budgeting and cost control.
- Proficiency in hotel management software and other relevant operational tools.
- Ability to problem-solve effectively and make sound decisions under pressure.
- A passion for delivering outstanding guest experiences.
Head of Hospitality Operations
Posted 3 days ago
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Job Description
Key Responsibilities:
- Develop and implement comprehensive operational strategies that align with the company's vision and brand standards.
- Oversee the day-to-day operations of multiple hospitality venues, ensuring the delivery of exceptional guest services and product quality.
- Set performance targets and KPIs for all operational departments, monitoring performance and implementing corrective actions as needed.
- Manage departmental budgets, P&L, and financial forecasts, identifying opportunities for cost optimization and revenue enhancement.
- Lead, mentor, and inspire operational teams, fostering a culture of excellence, continuous improvement, and employee engagement.
- Develop and maintain strong relationships with key stakeholders, suppliers, and partners.
- Ensure compliance with all health, safety, hygiene, and licensing regulations across all properties.
- Drive innovation in service delivery, guest experiences, and operational processes.
- Conduct regular audits and assessments of operational standards and service quality.
- Represent the company at industry events and contribute to strategic business development initiatives.
- A Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 10 years of progressive experience in senior leadership roles within the hospitality industry, preferably with a focus on luxury hotels, resorts, or high-end restaurants.
- Proven track record of successfully managing multi-site operations and P&L responsibility.
- Demonstrated ability to develop and implement effective operational strategies.
- Exceptional leadership, team-building, and motivational skills.
- Strong financial acumen and budgeting experience.
- Excellent communication, presentation, and interpersonal skills.
- A deep understanding of current trends and best practices in the hospitality sector.
- Ability to think strategically and execute tactically in a dynamic, remote environment.
- Passion for delivering outstanding customer service and creating exceptional guest experiences.
Senior Hospitality Operations Manager
Posted 3 days ago
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Key Responsibilities:
- Oversee the daily operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Events.
- Ensure the highest standards of guest service are consistently delivered, addressing and resolving guest feedback promptly and effectively.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, controlling costs, optimising revenue, and achieving financial targets.
- Lead, mentor, and motivate a team of department heads and their staff, fostering a positive and high-performing work environment.
- Oversee recruitment, training, performance management, and development of operational staff.
- Ensure compliance with all health, safety, licensing, and hygiene regulations.
- Collaborate with the Sales and Marketing teams to develop and execute strategies that drive occupancy and revenue.
- Manage supplier relationships and inventory controls for all operational departments.
- Contribute to strategic planning and business development initiatives for the hotel.
Qualifications and Skills:
- Extensive experience in hotel operations management, with a proven track record in a senior leadership role.
- Comprehensive knowledge of Front Office, Food & Beverage, Housekeeping, and Events operations.
- Strong financial acumen, with experience in budgeting, P&L management, and revenue optimisation.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to drive guest satisfaction and service excellence.
- Proficiency in hotel management software and systems.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- A degree in Hospitality Management or a related field is highly desirable.
- Strong understanding of health, safety, and licensing regulations within the hospitality industry.
- A passion for delivering outstanding customer experiences.
This is a superb opportunity for a seasoned hospitality professional to take on a challenging and rewarding role in a prime location within **Bristol**. If you are a motivated leader dedicated to excellence in hospitality, we invite you to apply.