1311 Hospitality jobs in Royston

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Here's an idea of what your shift patterns will be: Variable shifts

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
li>Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0608/C80301/52753923/BU #Independent

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

An exciting new opportunity has arisen for an aspiring leader to join the Senior Management Team as Head of Catering and Hospitality.

This is an opportunity for the right person to inspire and motivate a team, maximising achievement across all areas of the Programme of Study.

The postholder will play an integral role in raising the profile of our client through industry links that provide students with an outstanding teaching and learning experience, and which inspire them to launch successful careers

A strong understanding of curriculum development and the strategic aims of further education is essential. The postholder will be responsible for the delivery of a high-quality curriculum that enhances the life chances of our client's learners through critical self-assessment and exceptional stakeholder relationships. As part of the Senior Management Team, the successful candidate will be able to contribute to the implementation of the site strategic plans.

Highly effective organisational skills are essential, and the role requires all the attributes to lead, inspire and motivate colleagues to work collaboratively as a team.

MAIN PURPOSE OF JOB

To lead and manage the site, in line with the Strategic Plan and site policies. To provide effective organisation and management of employees to ensure that students studying within the premises have a high-quality learning experience. The post holder will be responsible for the management of the learning programmes and the employees, finances and learning resources allocated to the School.

DUTIES AND RESPONSIBILITIES

Leadership and Management

* Develop the work of the site within the context of policy and strategic plans, to meet the needs of learners, employers and the community.

* As part of the senior management team, contribute to the development and successful implementation of our client's curriculum plans.

* Prepare and successfully deliver an annual development plan for the site, which supports our client's mission, objectives and core values.

* Lead, manage and direct the staff of the site to ensure a high standard of teaching and learning on all the programmes.

* Monitor and develop the quality and effectiveness of teaching and standards of performance within the site in line with site policies

* Lead the development and implementation of teaching strategies geared to the development of high quality, active learning opportunities for students.

Students

* Oversee the arrangements for the selection and admission of students to courses, in conjunction with Learner Services.

* Ensure that all students on the site courses receive the full range of support to which they are entitled, including induction, tutorial support, enrichment and additional learning support, in accordance with our client's policy and individual student need.

* Oversee and regularly monitor the progress and conduct of students on courses in the premises.

Courses

* Develop, with the Vice Principal - Curriculum the course portfolio of the site.

* Ensure that the site courses operate within the requirements of curriculum assessment and examination regulations and in accordance with the policies.

* Work collaboratively with other Heads of site in relation to planning, timetabling and staffing of joint courses.

* Plan, implement and monitor course timetables.

* Monitor syllabuses and schemes of work to ensure they are appropriate and up-to-date.

* Ensure the maintenance of appropriate records.

Staff

* Advise the Vice Principal - Curriculum on the staffing implications of the course portfolio, projected student enrolments etc

* Assist with the selection and appointment of employees within the site.

* Allocate individual timetables and monitor and report teaching hours, as required.

* Allocate course management and other responsibilities and duties.

* Ensure course team meetings are held regularly throughout the site.

* Set performance targets for employees within the site and carry out regular reviews on performance.

* Identify and plan the staff development needs of the site.

Finance and Resources

* Manage the total financial allocations to our client in accordance with the policy and Financial Regulations.

* Working in conjunction with the Director of Finance, ensure the efficient and effective management of the equipment and physical resources allocated to the site.

* Recommend capital items for purchase, as appropriate.

Marketing

* Identify market needs and stimulate the development of new courses to meet these needs.

* Assist in promotion, publicity, advertising and media relations for the site.

* Undertake management of customer relations and liaison.

Events

* Liaise with the local community, charities to provide community links with the site and support Students work experience

* Planning and hosting gourmet dinner events, including the promotion of these events

* Working closely with local employers to provide practical experience and knowledge to Students through masterclasses and practical workshops

* Supporting and working with colleagues on internal site events

* Participation in local Chef competitions

General Responsibilities

* As a member of the Senior Management Team, contribute actively and flexibly to the overall management and administration of the site.

* In liaison with the Principal and Vice Principals, effectively represent the interests of the site with stakeholders, major clients, and the community in all matters relevant to the duties of the role.

* Understand and be committed to the Health and Safety Policy statement and the safety priorities and be aware of their contribution to such priorities.

* In accordance with the risk policy, identify and record material risks for the Department.

Ensure safeguards/controls are in place to mitigate the risks to an acceptable level.

If required prepare and deliver a risk management action plan further to reduce the level of a risk.

* Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery;

* Promote equality and diversity in the workplace and set the tone for behaviour between colleagues.

* Be familiar with Safeguarding requirements as outlined in the Safeguarding Policy and comply with its requirements to safeguard and protect the welfare of children, young people and vulnerable adults.

* Participate as required in site-wide activities such as duty manager rotas, marketing activities and staff and student events.

* Under such additional duties or projects as the Principal or Director of Curriculum and Quality may determine from time to time, after consultation with the postholder.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

We're currently recruiting a dedicated Conference & Hospitality Assistant to help ensure the smooth running of the operations in Restaurant Associates on a full time basis, contracted to 40 hours per week.

As a Conference & Hospitality Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Conference & Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2207/41077001/52537163/R/WJ #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!

• Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of.
• Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
• Serve food and beverages to guests, adhering to the highest standards of service.
• Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
• Work positively within a team environment to deliver all events across the estate.
• Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
• Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
• Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart.

Requirements

• Previous experience in a hospitality or customer service role is preferred but not essential.
• Excellent communication and interpersonal skills, with a friendly and approachable demeaner.
• Strong attention to detail and a passion for providing exceptional service.
• Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as required by the business.
• Must be a team player, willing to assist colleagues wherever possible.
• Have a "Can Do" attitude with a strong work ethic and passion for quality.
• Basic knowledge of food safety and hygiene practices is a plus.

Benefits

• Pension Plans
• Life Insurance
• Certified Training & Development
• Strong career progression
• Enrolment in Brocket Hall staff benefits program
• Complimentary use of golf and leisure facilities

Job title: Customer Service Manager

Location: Hoddesdon

Contract: Permanent

Hours: 8-5

Salary: 35k

About the role:

Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company’s business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers.

Key responsibilities:

Team Management

• Plan resources to meet daily and long-term goals
• Develop, train, and upskill team members
• Motivate and engage team through regular reviews
• Ensure strong product knowledge and customer service standards
• Manage attendance and performance
• Oversee recruitment, development, and succession planning

Internal Sales Management

• Set and achieve team KPIs and sales targets
• Drive product sales through team training and brand promotion
• Analyse orders, returns, and market trends
• Report weekly on sales performance and insights
• Collaborate with Warehouse and Transport teams on delivery issues
• Ensure consistent and efficient sales processes
• Identify and implement process improvements
• Maintain a safe working environment

Candidate Requirements:

• Experience in customer service management
• Experienced with CRM systems (Kerridge a plus)
• Strong team leadership skills
• Commercially aware
• Customer-focused with service excellence
• Motivational and proactive leader
• Detail-oriented
• Excellent communicator
• Committed to continuous improvement
• Able to manage multiple priorities

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

Job title: Customer Service Advisor

Location: Hoddesdon

Contract: Permanent

Hours: 8-5, Monday to Friday

Salary: 27k

About the role:

Join a leading supplier in premium bathroom solutions, as part of the Customer Service team, you’ll deliver exceptional service across all customer accounts while representing the company as a trusted brand ambassador.

Key responsibilities:

• Process and check customer orders accurately and on time
• Understand customer needs and product range
• Handle calls professionally; resolve queries and offer alternatives
• Liaise with internal teams and suppliers to resolve issues
• Ensure timely delivery and communicate delays
• Maintain strong customer relationships
• Resolve complaints and provide after-sales support
• Keep Kerridge updated with accurate notes
• Continuously build product knowledge

Candidate Requirements:

• Previous experience in a customer service
• Proactive, professional, and self-motivated
• Strong organisational and communication skills
• Works well under pressure and meets deadlines
• Eager to learn and grow
• Able to multi-task
• High attention to detail

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

We are seeking a Customer Service/Administrator to work for this small and dynamic organisation based in the Watford area. The role is office based working Monday to Friday 8.30am to 5pm.

You will utilise your exemplary telephone skills to handling incoming enquiries from the public and business who are looking for assistance. You will be able to utilise your skills to outline the service provided and put them in touch with the relevant team member. This role is all encompassing and would suit someone who is prepared to "muck in" and get the job done.

You will have excellent IT ability including word and excel and be adept at picking up new systems easily. You will be accurate in the work you input as quality is the backbone to what they do. You will be used to liaising with a variety of people on the phone and have excellent grammar.

In return the company offer a salary of up to 3000pa with free parking and a social atmosphere.

They are looking for someone asap so please do not delay, apply now!

Customer Service Representative
Location: Welham Green, Hatfield
Salary: £24,000 – £25,000
Job Type: Permanent

Customer Service Representative – About our client:
Our client is a growing business with a dynamic sales team, known for delivering excellent service to their loyal customer base. This role is vital in supporting customers via phone, email, live chat, and instant messaging, ensuring all queries and issues are handled with professionalism and care. This is an office-based role.

Customer Service Representative – Details:

• 21 days holiday, plus bank holidays + Christmas closedown

• Staff discount

• Subsidised canteen

• Free on-site parking
  
  

Customer Service Representative – Responsibilities:

• Prioritise and process customer orders and requests via telephone, email, live chat or instant message

• Investigate and resolve customer complaints, including issues such as late deliveries, incorrect or faulty products, and technical support

• Maintain accurate and confidential customer service records

• Use internal systems and databases to deliver excellent service

• Liaise with suppliers to arrange collections, deliveries, item repairs and manage correspondence

• Support customers with online ordering and registration processes

• Check stock availability and place restock orders where necessary

• Assist the finance team with customer security checks, accounting queries or flagged issues

• Communicate clearly with customers about their orders, including any delays or delivery updates

• Work closely with overseas manufacturing teams via Skype or email

• Maintain a tidy and safe working environment in the warehouse

• Keep internal teams updated with product samples, new ranges and any related queries
  
  

Customer Service Representative – What We’re Looking For:

• Previous office-based experience handling customer enquiries and administration is essential

• Friendly and patient approach

• Able to thrive in a fast-paced, team-based environment

• Strong attention to detail and time management

• Excellent communication and listening skills

• Confident problem-solver and critical thinker

• Able to manage deadlines and prioritise customer needs

• Accurate record-keeping

• Strong ability to build rapport with customers

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.