319 Hospitality jobs in Sandwich
Customer Service Supervisor
Posted today
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)
Customer Service Supervisor
Posted today
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.
As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.
Key Responsibilities:
- Supervise and support a team of Guest Relations Agents
- Monitor performance and adherence to service protocols
- Provide onboarding support and ongoing training
- Prepare monthly reports on team productivity and complaint trends
- Act as first point of escalation for unresolved guest concerns
- Personally handle high-priority or sensitive guest issues
- Liaise between guests, property managers, and internal teams
- Ensure timely, empathetic follow-ups and resolution of guest concerns
- Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
- Collaborate across departments to turn negative feedback into positive outcomes
- Proactively request updates to reviews once issues are resolved
The person:
- Experienced within he Travel & Tourism Industry
- Strong background in customer service or guest relations (team leadership preferred)
- Excellent communication and conflict-resolution skills
- Confident using CRMs, customer platforms, and managing review responses
- Highly organised, empathetic, and detail-oriented
The package:
- Competitive salary: 28,000 - 30,000
- Beautiful countryside office setting with free parking
- Good public transport links to Canterbury and surrounding areas
- Flexible hybrid working: 4 office days, 1 remote day
- 30 days holiday (including bank holidays)
- Company pension scheme
- Cycle to Work scheme
- Discounts on villa holidays worldwide
- Free tea & coffee, on-site tuck shop, and coffee shop
Interested?
Please click APPLY or contact (url removed)
Customer Service Advisor
Posted today
Job Viewed
Job Description
Full training will be given but the essential requirements are a professional telephone manner, good IT skills and attention to detail.
The hours of work are Monday to Friday 08:30 to 17:30 and every other Saturday 09:00 to 13:00.
The company is based in the centre of town, providing excellent public transport routes for candidates that potentially do not drive.
Key Duties and Responsibilities
- Support general customer enquiries over the phone and via email
- Arrange and confirm bookings with customers
- Co-ordinate bookings in booking system
- Process hire extensions
- Co-ordinate off hire of loan vehicles
- General manual and electronic record keeping
- Adhoc management reporting
- General office administration including emailing, filing and photocopying
Skills and Qualifications
- Excellent communication and customer service skills
- Professional and confident telephone manner
- IT literate
- Ability to work well under pressure and adapt to any situation
- A positive attitude to problem solving
- Flexible with good time keeping
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Customer Service Supervisor
Posted today
Job Viewed
Job Description
Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!
We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and i.
WHJS1_UKTJ
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 26 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 26 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 26 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Be The First To Know
About the latest Hospitality Jobs in Sandwich !
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 26 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 26 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 26 days ago
Job Viewed
Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.