What Jobs are available for Hospitality in Shildon?
Showing 84 Hospitality jobs in Shildon
Customer Service Advisor Apprenticeship
DL5 Aycliffe, North East
EE
Posted today
Job Viewed
Job Description
Where : Darlington
Full time : Permanent
Salary : £21,620.00 per year
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of £21,620 plus incentives throughout the year
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
- Childcare vouchers
- Gym membership discounts
- Discounts off attractions for the family all year round
- The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
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0
Remote Hospitality Manager
NE1 3NX Newcastle upon Tyne, North East
£50000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an innovative and experienced Remote Hospitality Manager to oversee a portfolio of serviced accommodations and ensure exceptional guest experiences. This fully remote position is perfect for a leader passionate about hospitality, with a proven ability to manage operations, staff, and guest relations from a distance. You will be responsible for maintaining high standards of service, managing bookings, coordinating with on-site support teams, and driving guest satisfaction across multiple properties, supporting operations in and around **Newcastle upon Tyne, Tyne and Wear, UK**.
Key Responsibilities include:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience. A minimum of 5 years of experience in hospitality management, with demonstrated success in managing serviced apartments, hotels, or similar properties, is required. Proven experience in remote team management and operations oversight is essential. Excellent communication, problem-solving, and customer service skills are paramount. Proficiency with property management software and online booking platforms is necessary. The ability to work independently, manage time effectively, and maintain a high level of performance in a remote setting is critical. This is a fully remote role, offering flexibility and the opportunity to shape the guest experience for our client's properties servicing **Newcastle upon Tyne, Tyne and Wear, UK**.
Key Responsibilities include:
- Managing all aspects of serviced accommodation operations remotely, ensuring high standards of cleanliness, maintenance, and guest comfort.
- Developing and implementing operational procedures to optimize guest experience and operational efficiency.
- Handling guest inquiries, feedback, and resolving issues promptly and professionally.
- Overseeing booking systems, managing availability, and optimizing occupancy rates.
- Coordinating with local housekeeping, maintenance, and check-in/check-out staff to ensure seamless service delivery.
- Developing and implementing strategies to enhance guest satisfaction and encourage repeat bookings.
- Monitoring online reviews and responding appropriately to maintain a positive reputation.
- Managing supplier relationships, including cleaning services, maintenance providers, and key partners.
- Analyzing performance data to identify trends, areas for improvement, and opportunities for growth.
- Ensuring compliance with health, safety, and regulatory standards across all properties.
- Creating and managing budgets for the serviced accommodations under your purview.
- Training and managing remote guest relations and administrative staff.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience. A minimum of 5 years of experience in hospitality management, with demonstrated success in managing serviced apartments, hotels, or similar properties, is required. Proven experience in remote team management and operations oversight is essential. Excellent communication, problem-solving, and customer service skills are paramount. Proficiency with property management software and online booking platforms is necessary. The ability to work independently, manage time effectively, and maintain a high level of performance in a remote setting is critical. This is a fully remote role, offering flexibility and the opportunity to shape the guest experience for our client's properties servicing **Newcastle upon Tyne, Tyne and Wear, UK**.
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1
Hospitality Duty Manager
SR1 1AA Sunderland, North East
£26000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a prestigious hotel and dining establishment in Sunderland, Tyne and Wear, UK , is seeking a highly motivated and experienced Hospitality Duty Manager to oversee daily operations and ensure the highest standards of service are maintained. This role is crucial for delivering exceptional guest experiences across all departments of the establishment. You will be responsible for managing staff, coordinating services, handling guest inquiries and complaints, and ensuring the smooth running of the hotel and restaurant during your shifts. The ideal candidate will possess a strong background in the hospitality industry, with proven leadership skills and a passion for service excellence. Key responsibilities include supervising front desk operations, food and beverage service, housekeeping, and other guest-facing departments; implementing operational policies and procedures; managing staff schedules and performance; ensuring adherence to health and safety regulations; and responding effectively to any emergency situations. You must have excellent communication, problem-solving, and interpersonal skills, with the ability to remain calm and efficient under pressure. A flexible approach to working hours, including evenings and weekends, is required. This is a fantastic opportunity to advance your career in the hospitality sector, working within a dynamic and customer-focused environment. You will play a key role in maintaining the reputation of our establishment and contributing to guest satisfaction. We are looking for a dedicated individual with strong leadership capabilities and a commitment to delivering outstanding hospitality. If you are passionate about creating memorable experiences for guests and leading a dedicated team, we encourage you to apply.
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2
Operations Manager - Luxury Hospitality
NE1 1AA Newcastle upon Tyne, North East
£45000 annum + ben
WhatJobs Direct
Posted today
Job Viewed
Job Description
We are seeking a highly experienced and passionate Operations Manager to oversee the operational excellence of a premier establishment in the Hospitality & Tourism sector. This key leadership role, based in the heart of Newcastle upon Tyne, Tyne and Wear , is responsible for ensuring the seamless delivery of exceptional guest experiences across all operational departments. You will manage and lead teams within food and beverage, accommodation, events, and guest services, fostering a culture of high performance, customer satisfaction, and continuous improvement. Your responsibilities will include developing and implementing operational strategies, managing budgets, optimising resource allocation, and ensuring compliance with health, safety, and quality standards.
The ideal candidate will have a minimum of 5 years of progressive experience in hospitality management, with a proven track record of success in a similar role. A strong understanding of hotel operations, service standards, and financial management is essential. Excellent leadership, communication, and problem-solving skills are paramount, enabling you to motivate diverse teams and build strong relationships with guests, staff, and suppliers. Experience with managing P&L statements and driving revenue growth is highly desirable. You should possess a keen eye for detail, a proactive approach to challenges, and a commitment to upholding the highest standards of service in the luxury hospitality environment. A relevant degree or diploma in Hospitality Management or a related field is preferred. This is an exciting opportunity to join a renowned establishment and make a significant impact on its operational success and guest satisfaction. Join our dedicated team and contribute to delivering unforgettable experiences.
Key responsibilities:
The ideal candidate will have a minimum of 5 years of progressive experience in hospitality management, with a proven track record of success in a similar role. A strong understanding of hotel operations, service standards, and financial management is essential. Excellent leadership, communication, and problem-solving skills are paramount, enabling you to motivate diverse teams and build strong relationships with guests, staff, and suppliers. Experience with managing P&L statements and driving revenue growth is highly desirable. You should possess a keen eye for detail, a proactive approach to challenges, and a commitment to upholding the highest standards of service in the luxury hospitality environment. A relevant degree or diploma in Hospitality Management or a related field is preferred. This is an exciting opportunity to join a renowned establishment and make a significant impact on its operational success and guest satisfaction. Join our dedicated team and contribute to delivering unforgettable experiences.
Key responsibilities:
- Directing and coordinating daily operations across all departments.
- Ensuring the highest standards of guest service are consistently met.
- Managing operational budgets and controlling costs.
- Leading, motivating, and developing operational teams.
- Implementing and monitoring operational policies and procedures.
- Ensuring compliance with health, safety, and hygiene regulations.
- Collaborating with the management team to achieve business objectives.
- Driving initiatives to enhance guest satisfaction and loyalty.
- Overseeing inventory management and procurement for operational needs.
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3
Senior Hospitality Operations Manager
NE1 4AG Newcastle upon Tyne, North East
£40000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group known for its exceptional guest experiences, is seeking a highly motivated and experienced Senior Hospitality Operations Manager to oversee operations in Newcastle upon Tyne, Tyne and Wear, UK . This pivotal role demands strong leadership, a keen eye for detail, and a passion for delivering outstanding service across all departments of the establishment. You will be responsible for ensuring operational efficiency, maintaining high standards of quality, and driving guest satisfaction.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of multiple hospitality departments, including Food & Beverage, Rooms Division, and Front Office.
- Develop and implement operational strategies to enhance service quality, efficiency, and profitability.
- Manage and mentor department heads and their teams, fostering a culture of excellence and continuous improvement.
- Ensure compliance with all health, safety, hygiene, and licensing regulations.
- Develop and manage departmental budgets, controlling costs and optimising resource allocation.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Liaise with suppliers and manage inventory levels to ensure operational needs are met.
- Implement and maintain high standards of service delivery across all guest touchpoints.
- Conduct regular inspections and audits to ensure adherence to company standards.
- Develop and deliver staff training programs to enhance skills and service quality.
- Act as a key point of contact for guest inquiries and resolve any issues promptly and professionally.
- Contribute to the strategic planning and business development of the establishment.
- Collaborate with the marketing and sales teams to drive occupancy and revenue.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Proven leadership and team management skills, with the ability to motivate and inspire.
- Strong financial acumen and experience in budget management.
- In-depth knowledge of hospitality operations, including F&B, front office, and housekeeping.
- Excellent understanding of health and safety regulations within the hospitality industry.
- Exceptional customer service and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities effectively.
- Proficiency in hotel management software (PMS) and POS systems.
- A passion for delivering exceptional guest experiences.
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4
Senior Hospitality Operations Manager
NE1 4AG Newcastle upon Tyne, North East
£40000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned hospitality group with a portfolio of premium establishments, is seeking an experienced and dedicated Senior Hospitality Operations Manager to oversee operations at their flagship location in Newcastle upon Tyne, Tyne and Wear, UK . This pivotal role is responsible for ensuring the highest standards of service, operational efficiency, and guest satisfaction across all departments.
You will lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement. Key responsibilities include managing day-to-day operations, optimising resource allocation, controlling costs, and ensuring compliance with all health, safety, and hygiene regulations. The ideal candidate will have a proven track record in managing complex hospitality environments, strong financial acumen, and exceptional leadership and interpersonal skills. You will be instrumental in driving revenue growth and enhancing the overall guest experience.
Key responsibilities include:
The successful candidate will possess a strong background in hospitality management, with a minimum of 5 years of experience in a senior operational role. A comprehensive understanding of hotel or restaurant operations, including F&B, front office, and housekeeping, is essential. Excellent leadership, communication, and problem-solving skills are required. A degree or diploma in Hospitality Management or a related field is highly desirable. This is an excellent opportunity to lead operations at a prestigious venue and contribute to the continued success of a leading hospitality brand.
You will lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement. Key responsibilities include managing day-to-day operations, optimising resource allocation, controlling costs, and ensuring compliance with all health, safety, and hygiene regulations. The ideal candidate will have a proven track record in managing complex hospitality environments, strong financial acumen, and exceptional leadership and interpersonal skills. You will be instrumental in driving revenue growth and enhancing the overall guest experience.
Key responsibilities include:
- Overseeing all daily operational activities within the establishment.
- Managing departmental managers and motivating front-line staff.
- Ensuring consistent delivery of exceptional customer service.
- Developing and implementing operational policies and procedures.
- Managing budgets, controlling expenses, and optimising profitability.
- Conducting regular performance reviews and staff training.
- Ensuring compliance with health, safety, food hygiene, and licensing regulations.
- Managing supplier relationships and inventory control.
- Resolving customer complaints and service issues promptly.
- Implementing strategies to enhance guest loyalty and repeat business.
- Collaborating with the marketing team on promotional activities.
- Driving continuous improvement initiatives in service delivery and operational efficiency.
The successful candidate will possess a strong background in hospitality management, with a minimum of 5 years of experience in a senior operational role. A comprehensive understanding of hotel or restaurant operations, including F&B, front office, and housekeeping, is essential. Excellent leadership, communication, and problem-solving skills are required. A degree or diploma in Hospitality Management or a related field is highly desirable. This is an excellent opportunity to lead operations at a prestigious venue and contribute to the continued success of a leading hospitality brand.
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5
Event Manager - Corporate Hospitality
SR1 2BE Sunderland, North East
£35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a premier hospitality provider known for delivering exceptional guest experiences, is seeking a dynamic and organized Event Manager to oversee corporate events. Based in Sunderland, Tyne and Wear, UK , this role involves the end-to-end planning, execution, and management of a diverse range of corporate functions, from conferences and product launches to award ceremonies and team-building events. You will be responsible for managing budgets, liaising with clients, coordinating with vendors, overseeing event staff, and ensuring seamless execution on the day. The ideal candidate will have a passion for hospitality, exceptional organizational skills, and a keen eye for detail. Experience in event planning within the corporate or hospitality sector is essential.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Manage the planning and execution of corporate events from conception to completion.
- Develop detailed event proposals, including timelines, budgets, and logistical plans.
- Liaise with clients to understand their requirements and ensure their vision is met.
- Source and manage relationships with third-party vendors, including caterers, AV suppliers, and decorators.
- Oversee event setup, on-site management, and breakdown.
- Manage event budgets, ensuring cost-effectiveness and profitability.
- Lead and motivate event staff and volunteers during events.
- Conduct post-event evaluations and debriefs to identify areas for improvement.
- Ensure compliance with health, safety, and licensing regulations.
- Maintain high standards of customer service and guest satisfaction.
Qualifications and Experience:
- Proven experience as an Event Manager or similar role, preferably within corporate hospitality.
- Strong understanding of event planning principles and practices.
- Excellent budget management and negotiation skills.
- Exceptional organizational and time management abilities.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
- Ability to work under pressure and manage multiple events simultaneously.
- Proficiency in event management software is a plus.
- A degree in Hospitality Management, Tourism, Marketing, or a related field is desirable.
- Flexibility to work evenings and weekends as required by event schedules.
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6
Senior Hospitality Operations Manager
SR1 1AA Sunderland, North East
£55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is recruiting a seasoned Senior Hospitality Operations Manager to oversee and elevate their hospitality and tourism ventures. This position is primarily remote, offering the flexibility to manage operations strategically from anywhere, with occasional site visits as required. You will be responsible for ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across various hospitality outlets. Key duties include developing and implementing operational strategies, managing budgets and financial performance, overseeing staff recruitment, training, and performance management, maintaining quality control, and ensuring compliance with all relevant regulations. The ideal candidate will have extensive experience in hospitality management, a strong understanding of hotel, restaurant, or event operations, and exceptional leadership and problem-solving skills. You should be adept at driving service excellence, optimising revenue, and managing costs effectively. This is a prime opportunity to lead significant operations within the dynamic hospitality sector, driving innovation and growth from a flexible, remote setting. Your expertise will be crucial in shaping guest experiences and ensuring the success of our client's diverse portfolio. The ability to work autonomously, manage multiple priorities, and foster a positive team culture remotely is paramount. Experience with property management systems and booking platforms is advantageous. Join a leading organisation committed to delivering unforgettable experiences.
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7
Remote Hospitality Operations Director
NE1 1AA Newcastle upon Tyne, North East
£75000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a prominent and rapidly growing hospitality group, is seeking a highly experienced and visionary Remote Hospitality Operations Director to oversee and optimize their operational strategies across multiple venues. This is a fully remote position, offering an unparalleled opportunity to lead from anywhere while driving excellence in guest experiences and operational efficiency. You will be responsible for setting standards, implementing best practices, managing budgets, and ensuring profitability. The ideal candidate will possess a deep understanding of the hospitality sector, exceptional leadership qualities, and a proven ability to drive performance and innovation in a distributed operational model.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to enhance service quality, guest satisfaction, and profitability.
- Oversee daily operations of multiple hospitality venues from a remote perspective.
- Set performance targets and KPIs, monitoring performance and implementing corrective actions as needed.
- Manage operational budgets, control costs, and ensure financial targets are met.
- Lead, mentor, and motivate remote and on-site management teams, fostering a culture of excellence.
- Ensure adherence to all health, safety, and hygiene standards across all venues.
- Identify opportunities for innovation and implement new technologies or service improvements.
- Collaborate with marketing, sales, and HR departments to align operational strategies with business goals.
- Conduct regular virtual reviews and performance assessments of venue managers.
- Develop and maintain strong relationships with key stakeholders, suppliers, and partners.
- Stay abreast of industry trends and competitor activities to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 10 years of progressive experience in the hospitality industry, with at least 5 years in a senior management or director-level role.
- Proven track record of successfully managing multiple hospitality operations and driving profitability.
- Strong understanding of all aspects of hospitality operations, including F&B, accommodation, events, and customer service.
- Exceptional leadership, strategic thinking, and decision-making skills.
- Excellent financial acumen and experience managing budgets and P&Ls.
- Strong communication, negotiation, and interpersonal skills, with the ability to lead and influence remote teams.
- Proficiency in hospitality management software and systems.
- Ability to travel occasionally for on-site visits as required.
- Passion for delivering exceptional guest experiences.
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8
Senior Hospitality Experience Manager
NE1 1AA Newcastle upon Tyne, North East
£50000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Senior Hospitality Experience Manager to join their dynamic team. This is a pivotal role responsible for developing and implementing innovative strategies to enhance guest satisfaction and operational efficiency across a portfolio of high-end hospitality venues. The ideal candidate will have a proven track record in the hospitality sector, with a strong emphasis on service excellence and customer engagement. You will be instrumental in shaping the overall guest journey, from initial booking to post-stay feedback, ensuring a seamless and memorable experience. This role requires exceptional leadership skills, the ability to manage multiple projects simultaneously, and a deep understanding of current hospitality trends. You will collaborate closely with operations, marketing, and guest relations teams to align strategies and drive continuous improvement. Key responsibilities include defining service standards, training staff on best practices, analyzing customer feedback to identify areas for development, and implementing new initiatives to elevate the brand's reputation. The successful candidate will possess excellent communication and interpersonal skills, enabling them to build strong relationships with both internal teams and external stakeholders. A proactive approach to problem-solving and a passion for delivering outstanding customer service are essential. This is a remote-first position, allowing you to contribute your expertise from anywhere within the UK, though occasional travel for team meetings or site visits may be required. We are looking for an individual who is passionate about the hospitality industry and driven to create exceptional experiences. If you are a strategic thinker with a flair for customer service and leadership, we encourage you to apply.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive guest experience strategies.
- Oversee the delivery of exceptional service standards across all touchpoints.
- Analyze customer feedback and operational data to identify trends and opportunities for improvement.
- Lead and mentor a remote team of hospitality professionals.
- Collaborate with cross-functional teams to ensure consistent brand messaging and service delivery.
- Manage budgets and resources effectively to achieve strategic objectives.
- Stay abreast of industry best practices and emerging trends in hospitality.
- Design and implement training programs to enhance staff performance and guest satisfaction.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior role.
- Demonstrated success in developing and executing guest experience initiatives.
- Strong understanding of hospitality operations, service standards, and customer relationship management.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to analyze data, identify insights, and make data-driven decisions.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proficiency in relevant software and CRM systems.
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