75 Hospitality jobs in South Shields
Remote Hospitality Manager
NE1 3NX Newcastle upon Tyne, North East
£50000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking an innovative and experienced Remote Hospitality Manager to oversee a portfolio of serviced accommodations and ensure exceptional guest experiences. This fully remote position is perfect for a leader passionate about hospitality, with a proven ability to manage operations, staff, and guest relations from a distance. You will be responsible for maintaining high standards of service, managing bookings, coordinating with on-site support teams, and driving guest satisfaction across multiple properties, supporting operations in and around **Newcastle upon Tyne, Tyne and Wear, UK**.
Key Responsibilities include:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience. A minimum of 5 years of experience in hospitality management, with demonstrated success in managing serviced apartments, hotels, or similar properties, is required. Proven experience in remote team management and operations oversight is essential. Excellent communication, problem-solving, and customer service skills are paramount. Proficiency with property management software and online booking platforms is necessary. The ability to work independently, manage time effectively, and maintain a high level of performance in a remote setting is critical. This is a fully remote role, offering flexibility and the opportunity to shape the guest experience for our client's properties servicing **Newcastle upon Tyne, Tyne and Wear, UK**.
Key Responsibilities include:
- Managing all aspects of serviced accommodation operations remotely, ensuring high standards of cleanliness, maintenance, and guest comfort.
- Developing and implementing operational procedures to optimize guest experience and operational efficiency.
- Handling guest inquiries, feedback, and resolving issues promptly and professionally.
- Overseeing booking systems, managing availability, and optimizing occupancy rates.
- Coordinating with local housekeeping, maintenance, and check-in/check-out staff to ensure seamless service delivery.
- Developing and implementing strategies to enhance guest satisfaction and encourage repeat bookings.
- Monitoring online reviews and responding appropriately to maintain a positive reputation.
- Managing supplier relationships, including cleaning services, maintenance providers, and key partners.
- Analyzing performance data to identify trends, areas for improvement, and opportunities for growth.
- Ensuring compliance with health, safety, and regulatory standards across all properties.
- Creating and managing budgets for the serviced accommodations under your purview.
- Training and managing remote guest relations and administrative staff.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience. A minimum of 5 years of experience in hospitality management, with demonstrated success in managing serviced apartments, hotels, or similar properties, is required. Proven experience in remote team management and operations oversight is essential. Excellent communication, problem-solving, and customer service skills are paramount. Proficiency with property management software and online booking platforms is necessary. The ability to work independently, manage time effectively, and maintain a high level of performance in a remote setting is critical. This is a fully remote role, offering flexibility and the opportunity to shape the guest experience for our client's properties servicing **Newcastle upon Tyne, Tyne and Wear, UK**.
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Hospitality Duty Manager
SR1 1AA Sunderland, North East
£26000 Annually
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Posted 10 days ago
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Job Description
Our client, a prestigious hotel and dining establishment in Sunderland, Tyne and Wear, UK , is seeking a highly motivated and experienced Hospitality Duty Manager to oversee daily operations and ensure the highest standards of service are maintained. This role is crucial for delivering exceptional guest experiences across all departments of the establishment. You will be responsible for managing staff, coordinating services, handling guest inquiries and complaints, and ensuring the smooth running of the hotel and restaurant during your shifts. The ideal candidate will possess a strong background in the hospitality industry, with proven leadership skills and a passion for service excellence. Key responsibilities include supervising front desk operations, food and beverage service, housekeeping, and other guest-facing departments; implementing operational policies and procedures; managing staff schedules and performance; ensuring adherence to health and safety regulations; and responding effectively to any emergency situations. You must have excellent communication, problem-solving, and interpersonal skills, with the ability to remain calm and efficient under pressure. A flexible approach to working hours, including evenings and weekends, is required. This is a fantastic opportunity to advance your career in the hospitality sector, working within a dynamic and customer-focused environment. You will play a key role in maintaining the reputation of our establishment and contributing to guest satisfaction. We are looking for a dedicated individual with strong leadership capabilities and a commitment to delivering outstanding hospitality. If you are passionate about creating memorable experiences for guests and leading a dedicated team, we encourage you to apply.
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1
Senior Hospitality Operations Manager
SR1 1AA Sunderland, North East
£55000 Annually
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Posted today
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Job Description
Our client is recruiting a seasoned Senior Hospitality Operations Manager to oversee and elevate their hospitality and tourism ventures. This position is primarily remote, offering the flexibility to manage operations strategically from anywhere, with occasional site visits as required. You will be responsible for ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across various hospitality outlets. Key duties include developing and implementing operational strategies, managing budgets and financial performance, overseeing staff recruitment, training, and performance management, maintaining quality control, and ensuring compliance with all relevant regulations. The ideal candidate will have extensive experience in hospitality management, a strong understanding of hotel, restaurant, or event operations, and exceptional leadership and problem-solving skills. You should be adept at driving service excellence, optimising revenue, and managing costs effectively. This is a prime opportunity to lead significant operations within the dynamic hospitality sector, driving innovation and growth from a flexible, remote setting. Your expertise will be crucial in shaping guest experiences and ensuring the success of our client's diverse portfolio. The ability to work autonomously, manage multiple priorities, and foster a positive team culture remotely is paramount. Experience with property management systems and booking platforms is advantageous. Join a leading organisation committed to delivering unforgettable experiences.
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2
Remote Hospitality Operations Director
NE1 1AA Newcastle upon Tyne, North East
£75000 Annually
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Posted 4 days ago
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Job Description
Our client, a prominent and rapidly growing hospitality group, is seeking a highly experienced and visionary Remote Hospitality Operations Director to oversee and optimize their operational strategies across multiple venues. This is a fully remote position, offering an unparalleled opportunity to lead from anywhere while driving excellence in guest experiences and operational efficiency. You will be responsible for setting standards, implementing best practices, managing budgets, and ensuring profitability. The ideal candidate will possess a deep understanding of the hospitality sector, exceptional leadership qualities, and a proven ability to drive performance and innovation in a distributed operational model.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to enhance service quality, guest satisfaction, and profitability.
- Oversee daily operations of multiple hospitality venues from a remote perspective.
- Set performance targets and KPIs, monitoring performance and implementing corrective actions as needed.
- Manage operational budgets, control costs, and ensure financial targets are met.
- Lead, mentor, and motivate remote and on-site management teams, fostering a culture of excellence.
- Ensure adherence to all health, safety, and hygiene standards across all venues.
- Identify opportunities for innovation and implement new technologies or service improvements.
- Collaborate with marketing, sales, and HR departments to align operational strategies with business goals.
- Conduct regular virtual reviews and performance assessments of venue managers.
- Develop and maintain strong relationships with key stakeholders, suppliers, and partners.
- Stay abreast of industry trends and competitor activities to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 10 years of progressive experience in the hospitality industry, with at least 5 years in a senior management or director-level role.
- Proven track record of successfully managing multiple hospitality operations and driving profitability.
- Strong understanding of all aspects of hospitality operations, including F&B, accommodation, events, and customer service.
- Exceptional leadership, strategic thinking, and decision-making skills.
- Excellent financial acumen and experience managing budgets and P&Ls.
- Strong communication, negotiation, and interpersonal skills, with the ability to lead and influence remote teams.
- Proficiency in hospitality management software and systems.
- Ability to travel occasionally for on-site visits as required.
- Passion for delivering exceptional guest experiences.
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3
Senior Hospitality Experience Manager
NE1 1AA Newcastle upon Tyne, North East
£50000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a highly experienced and motivated Senior Hospitality Experience Manager to join their dynamic team. This is a pivotal role responsible for developing and implementing innovative strategies to enhance guest satisfaction and operational efficiency across a portfolio of high-end hospitality venues. The ideal candidate will have a proven track record in the hospitality sector, with a strong emphasis on service excellence and customer engagement. You will be instrumental in shaping the overall guest journey, from initial booking to post-stay feedback, ensuring a seamless and memorable experience. This role requires exceptional leadership skills, the ability to manage multiple projects simultaneously, and a deep understanding of current hospitality trends. You will collaborate closely with operations, marketing, and guest relations teams to align strategies and drive continuous improvement. Key responsibilities include defining service standards, training staff on best practices, analyzing customer feedback to identify areas for development, and implementing new initiatives to elevate the brand's reputation. The successful candidate will possess excellent communication and interpersonal skills, enabling them to build strong relationships with both internal teams and external stakeholders. A proactive approach to problem-solving and a passion for delivering outstanding customer service are essential. This is a remote-first position, allowing you to contribute your expertise from anywhere within the UK, though occasional travel for team meetings or site visits may be required. We are looking for an individual who is passionate about the hospitality industry and driven to create exceptional experiences. If you are a strategic thinker with a flair for customer service and leadership, we encourage you to apply.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive guest experience strategies.
- Oversee the delivery of exceptional service standards across all touchpoints.
- Analyze customer feedback and operational data to identify trends and opportunities for improvement.
- Lead and mentor a remote team of hospitality professionals.
- Collaborate with cross-functional teams to ensure consistent brand messaging and service delivery.
- Manage budgets and resources effectively to achieve strategic objectives.
- Stay abreast of industry best practices and emerging trends in hospitality.
- Design and implement training programs to enhance staff performance and guest satisfaction.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior role.
- Demonstrated success in developing and executing guest experience initiatives.
- Strong understanding of hospitality operations, service standards, and customer relationship management.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to analyze data, identify insights, and make data-driven decisions.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proficiency in relevant software and CRM systems.
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4
Senior Hospitality Operations Manager
NE1 4AB Newcastle upon Tyne, North East
£55000 Annually
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Posted 6 days ago
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Job Description
We are seeking an exceptional and highly motivated Senior Hospitality Operations Manager to join our dynamic team, operating entirely remotely. This pivotal role involves overseeing the strategic direction and day-to-day management of our hospitality services, ensuring the highest standards of guest experience and operational efficiency are consistently met. The ideal candidate will possess a proven track record in managing diverse hospitality functions, from front-of-house operations to back-of-house logistics, within a remote-first environment.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance service delivery and customer satisfaction.
- Manage budgets, control costs, and ensure profitability across all hospitality verticals.
- Lead, mentor, and develop a dispersed team of hospitality professionals, fostering a collaborative and high-performing culture.
- Oversee the procurement of supplies and services, negotiating with vendors to secure favorable terms.
- Implement and maintain quality assurance protocols and health and safety standards.
- Utilize technology and data analytics to monitor performance, identify trends, and drive continuous improvement.
- Manage stakeholder relationships, ensuring clear communication and alignment with business objectives.
- Respond proactively to operational challenges and implement effective solutions.
- Stay abreast of industry best practices and emerging trends in hospitality management.
- Extensive experience (7+ years) in a senior management role within the hospitality industry.
- Demonstrable success in managing complex operations and leading remote teams.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills, adapted for virtual environments.
- Proficiency in hospitality management software and remote collaboration tools.
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Ability to think strategically and execute tactically in a fast-paced, remote setting.
- A passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Remote Hospitality Operations Manager
NE1 1AA Newcastle upon Tyne, North East
£45000 Annually
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Posted 12 days ago
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Job Description
Our client is a leading consultancy firm specialising in the hospitality and tourism sector, seeking a proactive and experienced Remote Hospitality Operations Manager. This is a fantastic opportunity to contribute your expertise to a variety of client projects without the need for relocation. You will be responsible for analysing operational efficiency, developing strategic recommendations, and implementing best practices across a range of hospitality businesses, including hotels, restaurants, and event venues. The ideal candidate will have a comprehensive understanding of hospitality operations, strong analytical skills, and a proven ability to drive improvements.
Key Responsibilities:
This is a fully remote role, requiring excellent self-management, communication, and interpersonal skills. You must be able to work independently, manage multiple projects concurrently, and effectively communicate with clients and stakeholders remotely. Our client values a proactive approach, strong problem-solving abilities, and a passion for delivering exceptional results in the hospitality industry. You will have the autonomy to structure your workday while contributing to significant improvements in client businesses. The ideal candidate is a strategic thinker with a deep operational understanding and a commitment to excellence.
Qualifications:
Key Responsibilities:
- Conduct in-depth assessments of client hospitality operations, identifying areas for improvement.
- Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction.
- Create and refine standard operating procedures (SOPs) for various hospitality departments.
- Analyse financial performance data and provide recommendations for cost savings and revenue growth.
- Manage client relationships, providing regular updates and expert advice.
- Oversee the implementation of new systems and technologies within client operations.
- Ensure compliance with health, safety, and hygiene regulations.
- Train and mentor client staff on operational best practices.
- Stay informed about industry trends, market dynamics, and emerging technologies in hospitality and tourism.
- Prepare detailed reports and presentations for clients and internal stakeholders.
- Collaborate with cross-functional teams to deliver integrated solutions.
This is a fully remote role, requiring excellent self-management, communication, and interpersonal skills. You must be able to work independently, manage multiple projects concurrently, and effectively communicate with clients and stakeholders remotely. Our client values a proactive approach, strong problem-solving abilities, and a passion for delivering exceptional results in the hospitality industry. You will have the autonomy to structure your workday while contributing to significant improvements in client businesses. The ideal candidate is a strategic thinker with a deep operational understanding and a commitment to excellence.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management (e.g., hotel management, F&B management, event management).
- Proven track record of improving operational efficiency and profitability in hospitality settings.
- Strong analytical skills with the ability to interpret financial data and operational metrics.
- Excellent understanding of hospitality industry best practices, trends, and regulations.
- Proficiency in relevant management software and tools.
- Exceptional communication, presentation, and client management skills.
- Ability to work independently and manage multiple projects remotely.
- Strong problem-solving and decision-making capabilities.
- A passion for the hospitality and tourism industry.
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6
Events and Hospitality Manager
SR1 2LR Sunderland, North East
£40000 Annually
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Posted 14 days ago
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Job Description
Our client, a prestigious hospitality group, is seeking an experienced and passionate Events and Hospitality Manager to oversee their event operations and venue management in Sunderland, Tyne and Wear, UK . This role is crucial for delivering exceptional guest experiences and driving revenue through successful event execution. The ideal candidate will have a proven background in event planning, venue management, and a strong understanding of the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Plan, coordinate, and execute a wide range of events, from corporate functions and weddings to conferences and private parties.
- Manage all aspects of event logistics, including venue setup, catering, AV requirements, staffing, and guest management.
- Develop creative and engaging event concepts, ensuring they align with client expectations and brand standards.
- Build and maintain strong relationships with clients, understanding their needs and ensuring seamless delivery of their events.
- Oversee the day-to-day operations of the venue, ensuring high standards of service, presentation, and safety.
- Manage and mentor a team of event staff, including coordinators, servers, and banquet staff, fostering a culture of excellence.
- Develop and manage event budgets, ensuring profitability and cost-effectiveness while maximizing revenue opportunities.
- Source and manage relationships with external suppliers and vendors, negotiating contracts and ensuring quality service delivery.
- Conduct post-event evaluations, gathering feedback to identify areas for improvement and ensure client satisfaction.
- Collaborate with the marketing team to promote event services and drive bookings.
- Ensure all health, safety, and hygiene regulations are strictly adhered to throughout all event operations.
- Maintain an up-to-date knowledge of industry trends and best practices in event management and hospitality.
- Proven experience in event management and/or hospitality management, with a portfolio of successful events.
- Strong understanding of catering, venue operations, and event production.
- Excellent organizational and project management skills, with the ability to manage multiple events simultaneously.
- Exceptional interpersonal and communication skills, with a client-focused approach.
- Leadership and team management experience, with the ability to motivate and develop staff.
- Financial acumen, including budgeting, cost control, and revenue generation.
- Proficiency in event management software and standard office applications.
- A creative flair and a keen eye for detail.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- A relevant degree or qualification in Hospitality Management, Event Management, or a related field is advantageous.
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7
Senior Hospitality Operations Manager
SR1 2AA Sunderland, North East
£55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Hospitality Operations Manager to join their dynamic and growing team. This is a fully remote, senior-level position with significant responsibility for overseeing and optimizing hospitality operations across various ventures. You will be instrumental in setting strategic direction, ensuring operational efficiency, and driving service excellence from a remote capacity. The role requires a proactive individual with a deep understanding of the hospitality sector, exceptional leadership skills, and the ability to manage teams and projects effectively without direct physical oversight.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance service delivery and guest satisfaction.
- Oversee day-to-day operations, including staffing, resource allocation, and budget management, ensuring profitability and efficiency.
- Lead, mentor, and motivate a dispersed team of hospitality professionals, fostering a culture of high performance and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for innovation and service enhancement within the hospitality offerings.
- Manage vendor relationships and ensure compliance with industry standards and regulations.
- Analyze operational data and key performance indicators (KPIs) to identify trends, challenges, and areas for improvement.
- Collaborate with other departments to ensure seamless integration of hospitality services with overall business objectives.
- Manage crisis situations and implement effective resolution strategies.
- Maintain a strong understanding of market trends and competitive landscape.
- Proven experience in a senior management role within the hospitality industry.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Demonstrated success in managing remote teams and operations.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen and budget management experience.
- Proficiency in relevant hospitality management software and MS Office Suite.
- Ability to think strategically and solve complex problems.
- Exceptional organizational and time-management skills.
- A proactive and results-oriented mindset.
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8
Remote Hospitality Revenue Manager
SR1 1AA Sunderland, North East
£45000 annum +
WhatJobs
Posted 19 days ago
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Job Description
Our client, a prominent and expanding hotel group with a portfolio of diverse properties, is seeking an experienced and analytical Remote Hospitality Revenue Manager. This fully remote role offers the flexibility to work from anywhere in the UK, allowing you to contribute to our success without the need for relocation. You will be responsible for optimising revenue generation across the group's properties by implementing strategic pricing, inventory management, and distribution strategies. The ideal candidate will possess a deep understanding of the hospitality industry, a strong analytical mindset, and a proven track record in revenue management. You will leverage market intelligence, forecasting techniques, and performance data to drive profitability and market share. This is an excellent opportunity for a dynamic professional to join a forward-thinking organisation and play a key role in maximising revenue across a range of hospitality offerings, working remotely. Responsibilities:
- Develop and execute comprehensive revenue management strategies for a portfolio of hotel properties to maximize occupancy and profitability.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Implement dynamic pricing strategies across all distribution channels, including OTAs, GDS, and direct bookings.
- Manage inventory and room allocations to ensure optimal availability and pricing.
- Collaborate closely with hotel General Managers and Sales teams to align revenue strategies with operational capabilities and sales targets.
- Monitor key performance indicators (KPIs) such as RevPAR, ADR, occupancy, and market share.
- Utilize revenue management systems and analytics tools to identify trends and opportunities.
- Prepare regular reports and presentations on revenue performance and strategic recommendations for senior management.
- Stay current with industry trends, emerging technologies, and best practices in hospitality revenue management.
- Ensure effective implementation of promotions and special offers to drive incremental revenue.
- Provide guidance and support to property-level teams on revenue management best practices.
- Analyze the effectiveness of different distribution channels and recommend adjustments.
- Minimum of 5 years of experience in hotel revenue management, preferably in a multi-property or corporate role.
- Demonstrated success in driving revenue growth and profitability within the hospitality sector.
- Strong analytical and quantitative skills, with proficiency in revenue management software and Microsoft Excel.
- Excellent understanding of pricing strategies, demand forecasting, and inventory control.
- Familiarity with various distribution channels (GDS, OTAs, CRS).
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently and manage multiple projects effectively in a remote setting.
- A proactive and results-oriented approach to problem-solving.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Knowledge of the UK hospitality market is a plus.
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