1505 Hospitality jobs in Southend on Sea

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality.

We're looking for a Hospitality Assistant - Zero Hours who will be the face of our business, delivering exceptional customer service for Defence on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

As a Hospitality Assistant - Zero Hours, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
li>Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant - Zero Hours will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0808/79196001/52266456/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Customer Service Coordinator

We're looking for a friendly, organised Customer Service Coordinator to join our clients team. You will play a key part in working across both Sales and Technical departments by creating an exceptional customer service experience for customers and end users handling pre-sales and post-sales functions.

What you'll do:

• Be the first point of contact for customers (phone, email, in person).
• Handle enquiries and coordinate with internal teams.
• Keep records accurate and up to date.
• Provide excellent customer care at all times.

What we're looking for:

• Exceptional communication skills.
• Friendly and professional attitude.
• Passion for people and delivering 1st class customer service.
• Willingness to learn and adapt.
• Computer literate with excellent multi-tasking skills.

What we offer:

• Full training and mentoring provided.
• Supportive, inclusive workplace.
• Opportunities to grow and progress.
• Permanent role for the right person.

Ideally a driver - able to get to location

Monday-Friday 8.30-17.00

Office Based

Temporary Role with a view to become permanent.

(url removed)

Quick Apply

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
li>To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction. < i>To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including manning of the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
< i>Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
• Must have a full clean UK Drivers Licence as will be on a call out rota
• Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
li>Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company

Shifts:  Monday to Friday 7:30AM – 5PM (with potential for overtime).

 Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.

Customer Service Administrator
28,500 per annum
Braintree, Essex
Monday-Friday, 9am-5pm, 35 hours

Please note, you must drive and have access to a vehicle due to location

Are you passionate about making a difference? Do you have a knack for providing empathetic support to vulnerable individuals? Our client is currently seeking a Customer Service Administrator to join their team on a permanent basis. This is a fantastic opportunity to contribute to the well-being of people.

As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice. This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to reprioritise your tasks based on evolving needs and priorities. Your efforts will directly impact the lives of our clients, and the satisfaction you derive will be immeasurable.

To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you!

Responsibilities include:

• Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
• Providing detailed induction briefings and offering advice and guidance to clients throughout the process
• Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
• Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
• Handling inbound and outbound calls effectively, while maximising support provided to those in need
• Undertaking casework, including complex or safeguarding cases, as required
• Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
• Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations

Qualifications and Skills:

• Proven experience of providing advice and support in sensitive and emotionally demanding situations
• Ability to work under pressure and meet deadlines
• Experience working towards challenging performance KPIs
• Empathetic approach to assisting individuals facing transition and uncertainty
• Ability to learn quickly and adapt to change

Recruitment Process:

• Counter Terrorism Check (CTC) is required - this will be complete by the client on your behalf
• A fully enhanced DBS certificate is required
• Must have 5 years continuous residency in the UK
• A valid passport

Join our client's team and be part of a dynamic organisation that values its employees' well-being and personal growth. Apply now and make a positive impact on vulnerable individuals in our community!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A large national FM and maintenance company is looking for an experienced Subcontractor/Planner to be based at a large static site in and around the area of Essex. This is a fantastic role for the right person to join an established maintenance team working.

Job Title: Subcontractor/Planner
Permanent - Full Time
Salary - up to 27,500 per annum
Location - Based in basildon
No hybrid working
CM11 2UF

Due to continued growth, we're looking to recruit a Customer Service Planner to join our team in the Barleylands.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Responsibilities:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from an office located at Barleylands.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Service Coordinator

We're looking for a friendly, organised Customer Service Coordinator to join our clients team. You will play a key part in working across both Sales and Technical departments by creating an exceptional customer service experience for customers and end users handling pre-sales and post-sales functions.

What you'll do:

• Be the first point of contact for customers (phone, email, in person).
• Handle enquiries and coordinate with internal teams.
• Keep records accurate and up to date.
• Provide excellent customer care at all times.

What we're looking for:

• Exceptional communication skills.
• Friendly and professional attitude.
• Passion for people and delivering 1st class customer service.
• Willingness to learn and adapt.
• Computer literate with excellent multi-tasking skills.

What we offer:

• Full training and mentoring provided.
• Supportive, inclusive workplace.
• Opportunities to grow and progress.
• Permanent role for the right person.

Ideally a driver - able to get to location

Monday-Friday 8.30-17.00

Office Based

Temporary Role with a view to become permanent.

(url removed)

Customer Service Advisor
Crayford
Mon-Fri
25,500-30,000 DOE
My client within the construction industry is looking to recruit and expand their existing Customer Service Advisor who will act as a first point of contact for all customers.
Duties of the Customer Service Advisor:

• Providing excellent customer service to clients who contact via phone and emails, ensuring you are providing suitable options.
• Processing client orders, following up with confirmation emails including relevant information.
• Providing suitable delivery times and dates for clients ensuring you are keeping in mind of other deliveries.
• Having attention to detail when inputting information onto the system, uploading documents etc.
• Ordering stock for client needs through external sources and adding onto billing costs.
• Working well under pressure and remaining calm.

Requirements for the Customer Service Advisor:

• Experience of delivering customer service via phone and email.
• IT savvy of using different systems.
• Outgoing personality.
• Driving licence required due to location.
• Positive nature.

Benefits:

• Salary increases throughout the year.
• Dog friendly office.
• Internal progression routes.
• 20 days holiday + Bank holidays ( can be flexible to have more if needed)
• Pension scheme.
• Social team events

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY!

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)