What Jobs are available for Hospitality in St Albans?

Our client is seeking a driven and experienced salesperson to join their team, focusing on selling premium hospitality experiences across six flagship events within their Arts & Entertainment and Tennis portfolio.

Permanent | West London (4 days per week in office)
Salary: £28,000 - £32,000 (DOE)

The client's Hospitality Department delivers exceptional experiences and generates revenue across some of London's most iconic events. Spanning music, sport, culinary, and festive experiences, the team curates unforgettable moments for a diverse audience.

Current portfolio includes:

• Summer: Giorgio Armani Tennis Classic, Taste of London, Hampton Court Palace Festival, Blenheim Palace Festival
• Winter: Hyde Park Winter Wonderland, Glide at Battersea Power Station
• Year-round: Lift 109 at Battersea Power Station

This is a 360° sales role involving lead generation, proactive selling, account management, and on-site delivery of hospitality. From Michelin-star dining at the Giorgio Armani Tennis Classic to bespoke Christmas party packages at Hyde Park Winter Wonderland - no two days are the same.

The Ideal Candidate Will

• Have a genuine passion for live events and hospitality sales
• Bring 1-3 years of proven sales experience, ideally in events, hospitality, or a related industry
• Thrive in a fast-paced, client-focused environment
• Be confident managing the full sales cycle and building long-term client relationships

This is an exciting opportunity to join a dynamic, high-performing team delivering some of the UK's most loved events.

Key Responsibilities

• Drive revenue growth to achieve and exceed sales targets
• Maintain high activity levels (40+ dials and 5+ effective calls per day)
• Source and convert new business opportunities
• Manage and update the sales database and key client records
• Collaborate with colleagues to develop strategies and identify new opportunities
• Report on sales performance, pipeline, and forecasting
• Support event development through industry insight and creative ideas
• Translate marketing strategies into sales opportunities
• Prepare and distribute effective sales communications
• Liaise with internal teams including marketing, operations, accounts, and PR
• Represent the client confidently at meetings and networking events
• Manage the re-booking process and build long-term relationships
• Ensure process compliance and maintain event integrity
• Deliver all work with precision, attention to detail, and commercial awareness
• Implement a strong customer care programme to drive client satisfaction and loyalty

Key Results

• Exceed personal and event sales targets
• Provide timely, professional client communication and service
• Contribute to team success and business growth
• Deliver accurate forecasting and insightful reporting
• Generate creative ideas to enhance event content and partnerships

Knowledge and Experience

• Proven sales or event sales experience with strong results (1-3 years)
• Confident telesales and account management skills
• Experience in sales planning and forecasting
• Proficiency in Microsoft Office and CRM systems
• Highly organised with exceptional attention to detail
• Strong written and verbal communication skills
• Commercially aware, customer-focused, and results-driven
• Proactive, solution-oriented, and resilient under pressure
• Effective both independently and collaboratively

Working Details

• Hours: 9 am - 5 pm
• Location: West London (4 days per week in office)
• Occasional weekend and travel required for events such as Taste of London or Hampton Court Palace Festival
  

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Are you passionate about travel and helping others create unforgettable experiences? Join our award-winning travel group as a Virtual Hospitality Assistant and turn your love for hospitality and exploration into a rewarding career. No prior experience is necessary — this opportunity is ideal for those who enjoy assisting others, have a friendly personality, and are eager to learn.

As a Hospitality Assistant, you will support clients in planning and organizing personalized travel experiences, providing excellent service and attention to detail every step of the way. Our team equips you with the tools you need to thrive, including access to recently launched software that beats major competitors on pricing, a professional website with ongoing updates, and social media lead generators to help grow your client base.

Key Responsibilities:

Assist clients virtually with booking travel accommodation, including hotels, transportation, and activities

Provide hospitality-focused service tailored to client preferences

Communicate clearly and professionally via email, phone, or messaging platforms

Stay up to date on destination details, travel policies, and promotions

Utilize travel software to secure competitive pricing and custom travel packages

Must be 18 years or older

Comfortable using computers and web-based tools

Strong communication and customer service skills

Detail-oriented and organized

Passion for travel and helping others

Flexible part-time or full-schedule

Work virtually from anywhere within the U.S.

Generous commission-based compensation

Access to an award-winning travel group

Travel perks and discounts

Professional website with maintenance and updates provided

Social media lead generation tools included

Supportive team environment with room to grow

• Develop and implement operational strategies to enhance guest experience and service quality across all managed properties.
• Oversee daily operations, including staffing, inventory management, and vendor relations, remotely.
• Monitor financial performance, including budgeting, forecasting, and cost control, to maximise profitability.
• Implement and enforce operational policies and procedures to ensure compliance with health, safety, and licensing regulations.
• Lead, motivate, and manage remote teams, providing clear direction and support for continuous improvement.
• Utilise technology and data analytics to track key performance indicators (KPIs), identify trends, and drive performance improvements.
• Develop strong relationships with property owners, stakeholders, and local management teams.
• Ensure consistent brand standards are met across all hospitality outlets.
• Manage and resolve escalated operational issues and customer complaints effectively.
• Drive innovation in service delivery and operational efficiency through the adoption of new technologies and best practices.
• Conduct virtual site visits and performance reviews to ensure standards are maintained.
• Contribute to strategic planning and business development initiatives.

• Proven experience in a senior operational management role within the hospitality industry (hotels, restaurants, event venues).
• Demonstrated ability to manage multiple locations and remote teams successfully.
• Strong understanding of hospitality operations, financial management, and P&L responsibility.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate others.
• Proficiency in using hospitality management software and online collaboration tools.
• Strong analytical skills with the ability to interpret financial data and operational metrics.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
• Knowledge of current trends and best practices in the hospitality sector.
• Problem-solving skills and a proactive approach to operational challenges.

• Oversee daily operations of multiple hospitality venues, ensuring seamless service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, control costs, and optimize revenue generation.
• Lead, train, and motivate a diverse team of hospitality professionals.
• Ensure compliance with all health, safety, and hygiene regulations.
• Collaborate with department heads to set performance goals and standards.
• Monitor industry trends and implement innovative service offerings.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Manage supplier relationships and procurement processes.
• Resolve guest complaints and operational issues promptly and effectively.
• Contribute to the development and execution of marketing and promotional activities.
• Uphold and enhance the brand's reputation for excellence and luxury.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality management, with a significant focus on operations.
• Proven experience managing multiple venues or large-scale operations in luxury hotels or high-end restaurants.
• Strong understanding of F&B, front office, housekeeping, and event operations.
• Excellent financial management skills, including budgeting and P&L responsibility.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to problem-solve and make sound decisions under pressure.
• Proficiency in property management systems (PMS) and other relevant hospitality software.
• A passion for service excellence and creating outstanding guest experiences.
• Commitment to fostering a positive and supportive work environment.

• Relevant degree or professional qualification in Hospitality Management, Event Management, or a related field.
• Minimum of 5 years of experience in event management, with a focus on luxury hospitality.
• Proven experience in managing budgets, client relations, and supplier negotiations.
• Excellent organizational and time management skills.
• Strong understanding of event logistics, catering, and AV requirements.
• Exceptional interpersonal and communication skills.
• Ability to work under pressure and adapt to changing circumstances.
• Experience in the London events market is a significant advantage.

• Develop and implement strategic operational plans to meet business objectives.
• Manage and mentor a team of department heads and staff, ensuring high performance and retention.
• Oversee daily operations, including F&B, front office, housekeeping, and events.
• Control operational costs and manage departmental budgets effectively.
• Ensure adherence to all health, safety, and hygiene standards.
• Drive guest satisfaction and resolve escalated customer issues promptly.
• Implement quality control measures and service standards.
• Conduct regular performance reviews and provide constructive feedback.
• Identify opportunities for service enhancement and revenue generation.
• Collaborate with marketing and sales teams to support business growth.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of progressive experience in hospitality operations management.
• Proven leadership and team management skills.
• Strong financial acumen and budget management experience.
• Excellent communication, interpersonal, and presentation skills.
• In-depth knowledge of hospitality industry best practices.
• Ability to adapt to a fast-paced and demanding environment.
• Proficiency in relevant hotel management software.
• Experience with a hybrid work model.

• Developing and implementing operational strategies to enhance service quality and guest satisfaction.
• Overseeing daily operations, ensuring smooth execution across all departments (e.g., F&B, Rooms Division, Events).
• Managing budgets, controlling costs, and optimizing revenue streams.
• Leading, mentoring, and developing a high-performing team of hospitality professionals.
• Ensuring compliance with all health, safety, and hygiene regulations.
• Implementing and maintaining service standards to uphold the brand's reputation.
• Conducting regular performance reviews and providing constructive feedback to staff.
• Analyzing operational data and financial reports to identify trends and areas for improvement.
• Collaborating with marketing and sales teams to drive business growth and customer loyalty.
• Overseeing inventory management and procurement processes.
• Implementing innovative solutions to enhance operational efficiency and guest experience.