737 Hospitality jobs in Stirling and Falkirk

Are you a recent graduate or looking to kick-start your career in sales and customer service?

Do you thrive in fast-paced environments and love working with people?

If so, we want to hear from you!

Were on the lookout for an enthusiastic and ambitious individual to join our growing team as a Sales Assistant . This is an excellent opportunity to gain hands-on experience across sales and marketing funct.

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Job Title: Service Centre Consultant

Location: Glasgow

Contract Type: Temporary

Start Date: September 2025

Pay Rate: 14.02 per hour

Working Pattern:

• Full-time. Mon-Fri shifts will fall between 7am - 8pm, with majority of shifts finishing by 6pm.
• Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu.

Hybrid Working: 2 days per week in the office (First 6 weeks is 100% office based for training)

About the Opportunity:

Helping over a million business banking customers with their day-to-day needs has never been more important.

As a Service Centre Consultant, you'll initially join a 6-week induction with our friendly training and development team. You'll learn our processes and gain confidence.

We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.

As a key member of the Service Centre, you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.

If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.

Key Responsibilities:

• Engage with customers, demonstrating empathy and a strong desire to assist them.
• Supporting existing customers with a wide-range of queries relating to their accounts, statements and online banking
• Always delivering a high standard of service
• Ensuring all processes are followed correctly and documented accurately

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
• Able to handle a high number of varied calls every day
• Good attention to detail, with the ability to identify areas for improvement in the customer journey
• Strong communication skills, both verbal and written
• Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

• Flexible benefits to suit your lifestyle, such as discounted shopping
• Weekly pay
• 31 days annual leave per year
• Great access to shops and restaurants
• Prime location in Glasgow
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Hybrid working approach (once initial onsite training has been completed)
• Eye care scheme

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title - Customer Service Administrator

Location: Glasgow (Work From Home)
Salary: 23,810 per annum
Contract Type: Permanent
Working Hours: 9am to 5pm, Monday to Friday

Are you driven by a passion for exceptional customer service? Do you seek a role that offers both flexibility and career growth? Our client is on the lookout for a dedicated Customer Service Administrator to become a vital part of their energetic team in Glasgow City Centre. After an initial training period at our city centre office, you'll primarily work from home, with monthly in-office team-building sessions.

Why You'll Love Working With Us:

• Customer-Centric Culture: Be part of a company that prioritises customer satisfaction and values your role in fostering strong customer relationships.
• Flexible Work Arrangements: Enjoy the perks of working from home while staying connected with your team through regular office meet-ups.
• Career Advancement: Take advantage of opportunities to grow your skills and advance your career in a supportive environment.

What You'll Do:

• Nurture Customer Relationships: Develop and maintain strong connections with both new and existing customers to ensure high satisfaction and encourage repeat business.
• Handle Enquiries Efficiently: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses to customer questions.
• Prepare Quotations: Issue accurate quotations to customers, ensuring compliance with company guidelines.
• Communicate with Customers: Keep customers informed about lead times, updates, and order statuses.
• Manage Inbound Calls: Handle incoming calls from customers, addressing queries, tracking orders, and managing parts/returns.
• Collect Customer Feedback: Gather and report customer feedback to help improve our services and products.

What We're Looking For:

• Strong Communication Skills: A confident and professional telephone manner with excellent communication abilities.
• Customer-Focused Mindset: A commitment to delivering the highest level of service to our customers.
• Problem-Solving Skills: The ability to address customer issues promptly and effectively.
• Ambition and Drive: A genuine desire to achieve outstanding results for our customers.
• Technical Proficiency: Strong skills in MS Office, particularly Excel.

Location Note: Our client's office is conveniently located just a 5-minute walk from Glasgow Central train station. Ideally, candidates should be based in Glasgow or the surrounding areas.

Training: Initial training will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully prepared for success before transitioning to remote work.

Our client is gearing up for their busiest trading period of the year, making this an urgent and immediate opportunity. If you're ready to take on this exciting role, please contact us at (phone number removed) to discuss your experience and learn more about our client. We look forward to hearing from you soon!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are seeking a Customer Service Advisor to join a well-established engineering business based in Grangemouth. This is a minimum term 6-month contract , with the potential to become permanent for the right person. The role offers a competitive salary, excellent benefits, and the chance to support key customer accounts while contributing to business growth.

What's on offer to the Customer Service Advisor?

• Salary: 25,000 per annum
• Contract: Minimum 6-month contract with the potential to go permanent
• Holiday: 33 days per year (including bank holidays and Christmas/New Year shutdown)
• Working Hours: Monday to Thursday 8:30 am - 4:45 pm | Friday 8:30 am - 3 pm
• Pension Scheme: Company contributions included
• Additional Benefits: Sick pay, service-related pay after 3 years, and profit-related pay
• Development: Training and ongoing support within a fast-paced and professional environment

Responsibilities of the Customer Service Advisor:

As a Customer Service Advisor, you'll handle inbound and outbound customer communications-resolving queries, supporting with product information, and identifying sales opportunities where appropriate.

Key duties will include:

• Managing customer enquiries via phone and email, including troubleshooting and billing queries
• Processing sales and purchase orders accurately and efficiently
• Preparing quotes and following up on sales enquiries
• Maintaining accurate customer records within the CRM system
• Building strong customer relationships and supporting account delivery performance

Requirements of the Customer Service Advisor:

• Excellent communication skills
• Strong organisational and time management ability
• Previous administration experience within a manufacturing environment
• Confident using Microsoft Office and CRM systems
• Previous experience in a similar customer service or sales support role is preferred

If you believe you have the skills and experience for the Customer Service Advisor role, click "Apply" or contact Conor Wood on (phone number removed) for more information.

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate : 12.60PH
Location: Glasgow, G2 8JX

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.


Apply now and a member of the team will be in touch!

Customer Service Specialists
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.

What You'll Do

• Resolve customer queries that require more time, judgement or investigation
li>Work with vulnerable or high-priority customers and deliver a calm, informed response
• Liaise with internal stakeholders to coordinate accurate, cross-functional responses
• Support onboarding of new team members through support, shadowing, and feedback
• Review case histories or trends and share insights to improve team service levels
• Use your knowledge of systems and processes to enhance both speed and accuracy across the team
• Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)

What You’ll Bring

< i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
• Ability to remain clear-headed and structured when faced with technical or emotional queries
• Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
• A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
• Personal accountability for quality, timing and customer follow-through

What You’ll Gain

< i>Entry into a structured capability-based progression model
• Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
• A comprehensive six week onboarding programme with dedicated support
• Access to broader development through specialist or senior-level training
• Exposure to team quality processes, root cause analysis and performance forums
• Recognition for stepping up and supporting operational excellence

To explore your future please email your CV

Customer Service Advisors
Location: Falkirk
Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV 

Customer Service Engineer - Scotland - Field based

Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. 

• Ensure material parts are processed in accordance with policy 
li>Maintain all test equipment, tools and company property in good and working order  li>Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met  li>Maintain good communications and team working with all Managers and Colleagues  li>Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times  li>Identify any opportunities to improve efficiency and effectiveness of team processes.  li>Complete personal administration and company mandatory training in a timely and accurate manner  li>When applicable provide out of hours technical service support and complete individual mandatory weekend working provision  li>Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

What do I need to qualify for this job?

• HNC/HND in an Electronics or Engineering related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information:

li>Area covered is largely but not exclusively Scotland
• A flexible approach to travel
• Essential training will be required in our European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process

Being part of our team:

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients. Our technologies touch an estimated 5 million patients globally every day. Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

Our Benefits:

li>Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Are you experienced in delivering great customer service?

Looking for a challenge and an opportunity that can really help people?

We are proud to be working with our client on their latest intake as they continue to grow their collections team. As a multi-award-winning financial services company, they have been delivering high-quality service and collections for nearly 14 years

These positions are based in their Glasgow City Centre office and offer an immediate start. The roles follow a two-week rotational shift pattern, operating Monday to Friday between 8:00 AM and 8:00 PM, with Saturday shifts from 9:00 AM to 4:00 PM every second week.

The starting salary for this role is 25,080, with the opportunity to earn up to 250 in commission each month. There is also an annual salary review, where your base salary could increase by up to 1,000 per year. In addition, you'll enjoy a range of incentives, including regular prize draws and holiday giveaways.

They are offering a fantastic opportunity to join their collections team, where you will support customers by providing financial guidance and helping them find positive solutions to ease their financial worries.

As a Customer Service Advisor , you will play a key role in delivering a dedicated and supportive service to clients and their customers. Your responsibilities will include:

• Handling both inbound and outbound calls to assist customers with outstanding debt

• Accurately updating customer account notes after each interaction

• Providing high-quality service while ensuring customers are treated fairly and respectfully

To be considered for this role, you should bring the following skills and experience:

• Excellent customer service skills, gained either in a contact centre or face-to-face environment

• A strong focus on delivering exceptional customer experiences in every interaction

• Clear and professional verbal and written communication skills

• The ability to manage challenging conversations with empathy and confidence

Please note: All candidates must pass a credit check and a disclosure check to be eligible for this position.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.