1772 Hospitality jobs in Stourport on Severn

Our client, one of the oldest theological colleges in England outside Oxford and Cambridge, is recruiting for a well experienced credible Hospitality Manager to join their team in Birmingham. The successful candidate will responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation’s ethos of hospitality, care, and community.

They will manage the delivery of excellent hospitality services across the campus, including accommodation for residents and guests, catering and refreshments, and events and conferences.

They will lead a team of reception and housekeeping staff to ensure the smooth delivery of events and conferences alongside the needs of academic delivery on campus.

This is a full-time role, with some evening and weekend work during residentials and other events.

The postholder will also participate in an out-of-hours on-call rota.

Role Responsbiities

Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.

Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.

Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings

Maintain high standards of cleanliness, presentation, and service across all facilities

Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation

Draw up duty rotas for reception and housekeeping staff based on varying operational need.

Provide ongoing support, training, and development for team members.

Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

Generate quotes for events and conferences in consultation with internal and external organisers

Liaise with academic and administrative staff to ensure smooth delivery of hospitality for teaching, residentials, events and conferences.

Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.

Monitor costs and implement efficiencies while maintaining quality.

Person Specification

Essential skills and experience

- Experience in hospitality management in a residential setting, ideally in a similar education or faith-based environment

- Strong interpersonal and communication skills

- Ability to lead and motivate a team

- A positive and collaborative approach to problem-solving

- Organised, proactive, and able to manage multiple priorities

- Commitment to Foundations core values within a broad ecumenical Christian context

Desirable skills and experience

- Understanding of a theological education / training for ministry environment

- Familiarity with safeguarding principles (NB. safeguarding training according to Queen’s policies and practices will be provided)

- Experience of working in a faith-based educational setting

Contact details

If you would like to talk to someone about this post before you apply, please contact Kathryn Wileman at Clover HR, our chosen recruitment partner on (phone number removed)

Applying for this post

Candidates are required to submit a CV with a covering letter must submit a brief covering letter, preferably detailing the below;

· What interests you about the role?

· Relevant skills and experience

· Your understanding of the organisation and the role

· Any relevant qualifications held

The closing date for applications is the 8th September and interviews will be scheduled for the week commencing 15th September.

Should you be shortlisted for the role and invited to interview you will be required to complete our internal application form, details of this and how to access will be provided by Clover HR at this stage.

• Leading, coaching, and motivating a remote team of customer service professionals to achieve high performance.
• Developing and implementing customer service strategies to enhance client satisfaction and loyalty.
• Monitoring customer interactions across various channels (email, chat, phone) to ensure quality and efficiency.
• Analyzing customer feedback and performance data to identify trends and areas for improvement.
• Training new team members and conducting ongoing training for existing staff.
• Managing escalations and resolving complex customer issues effectively.
• Collaborating with product and operations teams to provide insights into customer needs and pain points.
• Creating and maintaining knowledge base articles and customer service documentation.
• Reporting on key customer service metrics and team performance to senior management.
• Ensuring the team is equipped with the necessary tools and resources to succeed in a remote environment.

Job Title: Lecturer in Hospitality

Location: Birmingham

Salary: £38,784 - £3,482 per annum - AC2

Job type: Permanent, Full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

University College Birmingham is entering one of the most ambitious and dynamic phases of our growth, making this an exciting time to join the UCB Business School. We are currently seeking a talented, industry-experienced Lecturer in Hospitality who is passionate about teaching and student success to join our team.

As a teaching-focused institution, we take great pride in preparing students to excel and make a significant impact in their careers. We're looking for an individual with a clear enthusiasm for classroom engagement, dedication to student support, and a commitment to making a positive difference in students' lives. With a rapidly growing student community and expanding curriculum, we look forward to discovering the unique expertise and energy you can bring to our students.

In this role, you'll be responsible for delivering engaging hospitality and tourism content across our Undergraduate and Postgraduate programmes. We're particularly interested in candidates who bring hands-on experience in digital tools and AI application-areas we're eager to bring to life in our classrooms as part of our evolving curriculum. Experience in research or project supervision is also highly valued as we support our students in honing their research and strategic capabilities. Our hospitality and tourism programs have been successfully validated in May 2025 ensuring our graduates are equipped to lead in tomorrow's industries. If you're ready to contribute to this pivotal journey, we would love to hear from you!

University College Birmingham has invested over 40 million in new facilities over the last decade, with multiple state-of-the-art teaching buildings that can be explored on our website. Our commitment to this growth continues, with upcoming developments in our Business School and digital capabilities to enhance our student experience further.

Benefits:

• Generous allocation of annual leave ul>
• 38 days' paid leave per year
• 12 Bank Holidays & Concessionary Days

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 31st August 2025.

Interview Date - TBC.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the experience or relevant job titles of: Lecturer, Hospitality Lecturer, Lecturer in Hospitality, Hospitality Lead, HNC/D Lecturer, Academic Lecturer, Tourism Management, University Lecturer, Education Lead, Academic Lead, College Tutor, Tutor, Teacher, College Teacher will also be considered for this role.

• Oversee all day-to-day operations of the establishment, ensuring smooth and efficient functioning.
• Manage and lead a team of staff, including scheduling, training, and performance management.
• Ensure high standards of customer service and guest satisfaction are consistently met.
• Monitor and manage inventory, supplies, and cost control measures effectively.
• Implement and enforce health, safety, and hygiene regulations and procedures.
• Develop and execute strategies to improve operational efficiency and profitability.
• Handle customer feedback and resolve complaints in a timely and professional manner.
• Manage relationships with suppliers and vendors.
• Collaborate with marketing and sales teams to drive business growth.
• Ensure all facilities and equipment are well-maintained.

• Proven experience in a management role within the hospitality industry (e.g., hotel manager, restaurant manager).
• Strong understanding of hospitality operations, customer service, and staff management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Proficiency in relevant operational software and systems.
• A proactive approach to problem-solving and continuous improvement.
• Knowledge of health and safety regulations within the hospitality sector.
• Passion for delivering exceptional guest experiences.
• Bachelor's degree in Hospitality Management or a related field is advantageous.
• This role requires a dedicated presence at the establishment in Wolverhampton, West Midlands, UK .

• Oversee all day-to-day operations of the hospitality venue, ensuring smooth and efficient service.
• Manage, train, and motivate a diverse team of staff, including front-of-house and back-of-house personnel.
• Develop and implement operational procedures to enhance service quality and guest satisfaction.
• Monitor and control operational costs, including labor, inventory, and supplies, to achieve financial targets.
• Ensure compliance with all health, safety, and hygiene regulations, including food safety standards.
• Manage inventory, ordering, and stock control to optimize efficiency and minimize waste.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Collaborate with marketing and sales teams to promote the venue and drive business.
• Implement strategies to improve customer service and build loyalty.
• Conduct regular performance reviews and provide ongoing coaching and development to staff.
• Maintain the ambiance and presentation of the venue to the highest standards.

• Proven experience in a management role within the hospitality industry (e.g., Hotel Manager, Restaurant Manager, Venue Manager).
• Demonstrable leadership skills with the ability to motivate and manage a team effectively.
• Strong understanding of hospitality operations, including service standards, health and safety, and financial management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Proficiency in using POS systems and other relevant hospitality software.
• A flexible approach to working hours, including evenings, weekends, and public holidays.
• A passion for providing exceptional customer service and creating memorable experiences.
• Relevant qualifications in Hospitality Management or a related field are advantageous.

• Oversee daily operations of hospitality services remotely.
• Manage client accounts and ensure high levels of satisfaction.
• Develop and implement service standards and operational procedures.
• Train and support remote hospitality staff.
• Monitor service quality and implement improvements.
• Manage operational budgets and control costs.
• Resolve guest complaints and operational issues efficiently.
• Collaborate with internal teams to enhance service offerings.
• Maintain strong relationships with vendors and service partners.
• Ensure compliance with health, safety, and hygiene regulations.

• Proven experience in hospitality management (e.g., Hotel Manager, Operations Manager).
• Demonstrable experience in managing teams, preferably in a remote or distributed setting.
• Strong understanding of hospitality operations, guest services, and quality standards.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software.
• Budget management and financial acumen.
• Problem-solving and decision-making capabilities.
• Ability to work independently and manage time effectively in a remote environment.
• Passion for delivering exceptional customer experiences.
• Relevant degree or certification in Hospitality Management is a plus.

Job Title: Lecturer in Hospitality

Location: Birmingham

Salary: £38,784 - £43,482 per annum - AC2

Job type: Permanent, Full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

University College Birmingham is entering one of the most ambitious and dynamic phases of our growth, making this an exciting time to join the UCB Business School. We are curr.

Job Title: Head of Hospitality

Location: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ

Contract term: Full time, permanent

Background:

Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years.

Our vision is to become Worcestershire’s premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.

We are passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals.

Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness, resonate across everything we do at the Club and define our culture and behaviours.

Purpose of the Role:

We are seeking an experienced Head of Hospitality to lead our hospitality operations at our iconic New Road venue. This role will oversee all aspects of match day catering, functions, corporate events, and bar operations, ensuring consistently high standards of service, quality, and customer satisfaction.

The Head of Hospitality will manage three key department leads:

• Fro t of House Manager (front-of-house and guest services)

• B r & Cellar Manager (bar operations, stock, cellar management)

• L ad Chef (kitchen and food production)

This is a hands-on leadership role requiring a balance of strategic planning, operational excellence, and people management.

Key Duties and Responsibilities:

Operational Leadership

• O ersee the delivery of all catering, bar, and hospitality services on match days and for private/corporate events.

• E sure smooth operations across multiple venues, including function rooms, hospitality boxes, and public bars.

• W rk closely with the Front of House Manager, Bar & Cellar Manager, and Lead Chef to maintain high standards of service, presentation, and efficiency.

• W rk closely with the sales team to ensure guests get a great experience and ensuring operational efficiency.

Guest Experience

• C ampion a culture of delivering great experiences, ensuring all visitors leave with a memorable and positive impression.

• M nitor feedback channels and implement improvements to enhance guest experience.

• D sign and develop hospitality packages, menus, and event offerings in line with client expectations and club standards.

Financial & Business Management

• M nage budgets, cost control, and revenue generation across catering and bar operations.

• M nitor KPIs and financial performance, identifying opportunities to maximise profitability without compromising quality.

• N gotiate with suppliers to secure best value and maintain high product standards.

People & Culture

• L ad, inspire, and develop your management team to deliver operational excellence.

• R cruit, train, and motivate seasonal and casual staff to ensure consistent service standards.

• F ster a positive, collaborative working environment that aligns with the club’s values.

Compliance & Standards

• Ens re full compliance with health & safety, food hygiene, licensing, and allergen regulations.

• M intain and improve operational processes and standard operating procedures.

Other responsibilities:

We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club’s brand is always held in the highest regard both internally and in public. It is expected that you will:

• Be roactive in promoting inclusiveness across the club and reporting any discrimination that you witness.

• B committed to safeguarding and promoting the welfare of children, young people and adults at risk that visit the Club.

• P omote a positive environment that is welcoming, friendly and supportive.

• F ster a culture of togetherness and commit to contributing to a strong team ethic.

• B passionate about delivering excellent customer service to everyone that comes through our doors.

The nature of our work and the size of our team here at Worcestershire County Cricket Club requires everyone to be flexible, motivated and an excellent team player.

This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.

The closing date for applications is 31/8/25.

Worcestershire County Cricket Club recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

The Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Requirements

Skills & Experience Required:

• P oven experience in a senior catering or hospitality management role, ideally within a sports, events, or leisure venue.

• S rong leadership and people management skills with the ability to inspire and develop a team.

• D monstrable experience in budget management, cost control, and driving profitability.

• E cellent organisational skills with the ability to handle multiple priorities in a fast-paced environment.

• A genuine passion for delivering exceptional customer experiences.

• E cellent knowledge of health & safety, food hygiene, and licensing legislation.

You will need to have the Right to Work in the UK or be able to obtain this by the start date. Unfortunately, we are unable to offer visa sponsorship for this role.

Benefits

This is a full-time role working 40 hours per week over 5 days. This will include working evenings and weekends on a rota basis.

The salary for this role is up to £45,000 per annum, depending on experience.

Our benefits:

• Co tributory pension scheme

• D ath in Service Cover at four times your annual salary

• P id time off over Christmas and New Year

• P id day off for your Birthday or celebration day of your choice

• A cess to Pluxee employee benefits and discount platform

• E ployee Assistance Programmes and Wellbeing support

• F ee city centre parking

• S unning city centre location with iconic cathedral view

• Oversee and manage daily operational activities of hospitality venues.
• Ensure consistent delivery of high-quality guest services.
• Develop and implement operational policies and procedures.
• Manage staff scheduling, training, and performance remotely.
• Monitor inventory levels and manage procurement processes.
• Ensure compliance with all health, safety, and regulatory standards.
• Analyze customer feedback and implement service improvements.
• Control operational costs and optimize resource allocation.
• Liaise with on-site teams and management to address operational needs.

• Proven experience in hospitality management, with a focus on operations.
• Strong understanding of front-of-house, back-of-house, and F&B operations.
• Experience in staff management and team leadership.
• Knowledge of health and safety regulations within the hospitality industry.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in hospitality management software.
• Ability to work independently and manage multiple tasks in a remote environment.
• Relevant degree or diploma in Hospitality Management or a related field is preferred.