2027 Hospitality jobs in Sutton Coldfield

Hospitality Supervisor
£17.28 per hour plus company benefits
Full Time Hours

A Top 20 Care Home Group 2025!

Awarded One Of The ‘UK’s Best Companies To Work For’

Oakley Grange is a luxurious residential and dementia care home based in Warwick offering state-of-the-art facilities, which include 66 large en-suite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon.

This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor.  The role will be to ensure that high standards and high customer satisfaction are delivered at all times.

The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members.

You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.

The main responsibilities for this role are:
1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers
2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained
3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money
4. Monitor and support the dining areas at meal times ensuring that the highest standards are met
5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times

Hospitality Supervisor
£17.28 per hour plus company benefits
Full Time Hours

A Top 20 Care Home Group 2025!

Awarded One Of The ‘UK’s Best Companies To Work For’

Oakley Grange is a luxurious residential and dementia care home based in Warwick offering state-of-the-art facilities, which include 66 large en-suite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon.

This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor.  The role will be to ensure that high standards and high customer satisfaction are delivered at all times.

The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members.

You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.

The main responsibilities for this role are:
1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers
2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained
3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money
4. Monitor and support the dining areas at meal times ensuring that the highest standards are met
5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times

• Developing and implementing dynamic pricing strategies and inventory management across multiple distribution channels.
• Conducting market analysis, competitor benchmarking, and demand forecasting to identify opportunities and potential threats.
• Utilizing revenue management systems (RMS) and data analytics tools to optimize room rates, promotions, and stay restrictions.
• Collaborating with hotel General Managers and Directors of Sales to set annual and monthly revenue targets and budgets.
• Monitoring and analyzing key performance indicators (KPIs) such as RevPAR, occupancy, ADR, and market share.
• Developing and executing tactical and strategic revenue management plans to drive profitability.
• Providing training and guidance to on-site hotel teams on best practices in revenue management.
• Identifying emerging market trends and adapting strategies accordingly.
• Reporting on revenue performance to senior leadership and stakeholders.
• Exploring new revenue streams and optimizing existing ones.

Our client, one of the oldest theological colleges in England outside Oxford and Cambridge, is recruiting for a well experienced credible Hospitality Manager to join their team in Birmingham. The successful candidate will responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation’s ethos of hospitality, care, and community.

They will manage the delivery of excellent hospitality services across the campus, including accommodation for residents and guests, catering and refreshments, and events and conferences.

They will lead a team of reception and housekeeping staff to ensure the smooth delivery of events and conferences alongside the needs of academic delivery on campus.

This is a full-time role, with some evening and weekend work during residentials and other events.

The postholder will also participate in an out-of-hours on-call rota.

Role Responsbiities

Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.

Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.

Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings

Maintain high standards of cleanliness, presentation, and service across all facilities

Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation

Draw up duty rotas for reception and housekeeping staff based on varying operational need.

Provide ongoing support, training, and development for team members.

Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

Generate quotes for events and conferences in consultation with internal and external organisers

Liaise with academic and administrative staff to ensure smooth delivery of hospitality for teaching, residentials, events and conferences.

Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.

Monitor costs and implement efficiencies while maintaining quality.

Person Specification

Essential skills and experience

- Experience in hospitality management in a residential setting, ideally in a similar education or faith-based environment

- Strong interpersonal and communication skills

- Ability to lead and motivate a team

- A positive and collaborative approach to problem-solving

- Organised, proactive, and able to manage multiple priorities

- Commitment to Foundations core values within a broad ecumenical Christian context

Desirable skills and experience

- Understanding of a theological education / training for ministry environment

- Familiarity with safeguarding principles (NB. safeguarding training according to Queen’s policies and practices will be provided)

- Experience of working in a faith-based educational setting

Contact details

If you would like to talk to someone about this post before you apply, please contact Kathryn Wileman at Clover HR, our chosen recruitment partner on (phone number removed)

Applying for this post

Candidates are required to submit a CV with a covering letter must submit a brief covering letter, preferably detailing the below;

· What interests you about the role?

· Relevant skills and experience

· Your understanding of the organisation and the role

· Any relevant qualifications held

Should you be shortlisted for the role and invited to interview you will be required to complete our internal application form, details of this and how to access will be provided by Clover HR at this stage.

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Our client, one of the oldest theological colleges in England outside Oxford and Cambridge, is recruiting for a well experienced credible Hospitality Manager to join their team in Birmingham. The successful candidate will responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation’s ethos of hospitality, care, and community.

They will manage the delivery of excellent hospitality services across the campus, including accommodation for residents and guests, catering and refreshments, and events and conferences.

They will lead a team of reception and housekeeping staff to ensure the smooth delivery of events and conferences alongside the needs of academic delivery on campus.

This is a full-time role, with some evening and weekend work during residentials and other events.

The postholder will also participate in an out-of-hours on-call rota.

Role Responsbiities

Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.

Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.

Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings

Maintain high standards of cleanliness, presentation, and service across all facilities

Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation

Draw up duty rotas for reception and housekeeping staff based on varying operational need.

Provide ongoing support, training, and development for team members.

Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

Generate quotes for events and conferences in consultation with internal and external organisers

Liaise with academic and administrative staff to ensure smooth delivery of hospitality for teaching, residentials, events and conferences.

Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.

Monitor costs and implement efficiencies while maintaining quality.

Person Specification

Essential skills and experience

- Experience in hospitality management in a residential setting, ideally in a similar education or faith-based environment

- Strong interpersonal and communication skills

- Ability to lead and motivate a team

- A positive and collaborative approach to problem-solving

- Organised, proactive, and able to manage multiple priorities

- Commitment to Foundations core values within a broad ecumenical Christian context

Desirable skills and experience

- Understanding of a theological education / training for ministry environment

- Familiarity with safeguarding principles (NB. safeguarding training according to Queen’s policies and practices will be provided)

- Experience of working in a faith-based educational setting

Contact details

If you would like to talk to someone about this post before you apply, please contact Kathryn Wileman at Clover HR, our chosen recruitment partner on (phone number removed)

Applying for this post

Candidates are required to submit a CV with a covering letter must submit a brief covering letter, preferably detailing the below;

· What interests you about the role?

· Relevant skills and experience

· Your understanding of the organisation and the role

· Any relevant qualifications held

Should you be shortlisted for the role and invited to interview you will be required to complete our internal application form, details of this and how to access will be provided by Clover HR at this stage.

• Developing and implementing operational strategies to enhance guest satisfaction and profitability.
• Managing budgets, controlling costs, and optimising financial performance.
• Overseeing day-to-day operations across various hospitality departments (e.g., F&B, accommodation, events).
• Leading, motivating, and developing remote and on-site teams.
• Ensuring adherence to all health, safety, hygiene, and regulatory standards.
• Implementing and maintaining high service quality standards.
• Managing vendor relationships and procurement processes.
• Analysing operational data and implementing improvements to enhance efficiency.
• Coordinating with marketing and sales teams to support business objectives.
• Utilising technology and communication tools effectively for remote management and oversight.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a senior management role within the hospitality industry.
• Proven experience in managing operations, P&L responsibility, and team leadership.
• Strong understanding of hospitality operations, service standards, and customer experience management.
• Excellent financial acumen and budgeting skills.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in hospitality management software and remote collaboration tools.
• Ability to work autonomously and manage effectively in a fully remote environment.
• A passion for delivering outstanding guest experiences.