521 Hospitality jobs in Upwell

Customer Service Advisor – Peterborough - £25k-£30k DoE

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping people? If so, we want to hear from you!

About the Role:
Our client, a well-established company based in Peterborough, is looking to recruit a friendly and reliable Customer Service Advisor to join their busy team. This is a fantastic opportunity for someone who enjoys engaging with customers and delivering outstanding support.

Key Responsibilities:

• Handling inbound customer enquiries via phone, email, and live chat
• Providing accurate information and resolving issues efficiently
• Maintaining excellent communication and professionalism at all times
• Processing orders, returns, and managing customer accounts
• Working closely with other departments to ensure customer satisfaction

What We’re Looking For:

• At least 1+ Years’ experience in customer service or a similar role is preferred
• Strong communication skills, both verbal and written
• A positive attitude and the ability to remain calm under pressure
• Good organisational skills and attention to detail
• Flexibility to work shifts as required

Why Apply?

• Competitive salary and benefits package
• Ongoing training and career development opportunities
• Friendly and supportive work environment
• Convenient location in Peterborough with good transport links

How to Apply:
If you’re ready to take the next step in your customer service career, call us in the Peterborough office on (phone number removed) for a confidential discussion.

INDPB

This is a great opportunity to join an established local business in a full time, permanent Customer Service Administrator role. Working Monday to Friday, the role is fully office based and has become available due to business growth.

As a Customer Service  Administrator, you will be responsible for supporting inter-departmental teams with various administrative duties which will include but not limited to: preparing agreements, accurately recording details on internal databases, assisting with complaints, prepare and calculate accurate fee charges  You will also be required to make outbound calls to assist with the resolution of claims made. 

To be considered for the role of Customer Service  Administrator, it is essential that you have previous administration experience ideally within a financial service setting, and strong customer service focus.  You will be fully IT literate and you will be willing to undertake regular training. 

Excellent benefits include a minimum starting salary of up £24,000 per annum, free parking, great annual leave benefit, access to pension scheme, excellent rewards schemes.

Interviews will be scheduled as CVs are reviewed. Please apply to be considered.

Full job description is available to successful applicants.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Claims Assessor (Customer Service) – Private Medical Insurance

Starting salary between £25,100 – £8,500 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to 1,200 (after the initial 18 week training period)

Flexible shift pattern between Monday – Friday: 08:00 – 18:30, and 1 Saturday shift every 6 weeks: 09:00 – 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills and experience we’re looking for

• Excellent communication skills and previous experience in a customer service-related role

• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty

• A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way

• Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim

• Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,100 – £28,500 ( pending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to 1,200.

• Bonus opportunity - 6% o f annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga on

Claims Assessor (Customer Service) – Private Medical Insurance

Starting salary between £25,100 – £8,500 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).

However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to 1,200 (after the initial 18 week training period)

Flexible shift pattern between Monday – Friday: 08:00 – 18:30, and 1 Saturday shift every 6 weeks: 09:00 – 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills and experience we’re looking for

• Excellent communication skills and previous experience in a customer service-related role

• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty

• A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way

• Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim

• Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,100 – £28,500 ( pending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to 1,200.

• Bonus opportunity - 6% o f annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga on

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry East Anglia, at our Peterborough. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.  You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a fast-paced similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Patience and calmness under pressure
• Good planning and organisation skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Excellent communications skills
• Good team working skills
• A commitment to work as required to meet the needs of the business

Desirable…

• 5 GCSE’s or equivalent including Maths & English
• A Customer Service qualification
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations
• A good understanding of written English Grammar
• Ability to touch-type

• To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, ensuring our database system up to date at all times.
• Ensure all Customer Service KPI’s are in line with company guidelines.
• Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-HA1

• Create accurate quotations and process customer sales orders
• Raise purchase orders and invoices
• Keep customer databases and CRM systems up to date
• Manage incoming emails and calls, responding to enquiries and orders
• Support day-to-day office operations with planning, filing, and organisation
• Build and maintain relationships with new and existing customers via phone and email
• Handle incoming sales enquiries and follow up on leads
• Assist with LinkedIn content and email campaigns to support outreach

• Strong communication skills (written and verbal)
• Confident using Microsoft Office (Excel, Word, Outlook)
• Organised, proactive, and able to work independently or in a small team
• Experience in admin or customer service roles (essential)
• Familiarity with Sage (advantageous but not essential)
• A background in B2B sales or marketing is a bonus

German-Speaking Customer Care Team Manager

Location: Cambridgeshire / Hybrid (1 day in the office, 4 days at home a week)

Contract: Permanent

Salary: £34,600

Rotational shift:

• Week 1: Mon–Fri, 09:45–18:00

• Week 2: Mon, Tue, Wed, Fri, Sat, 11:45–20:00

This is for the team leader who wants more than a headset and a script.

You’re not here to micromanage. You’re here to lead—to lift the energy in a room, to turn good people into great performers, and to make the customer experience something worth talking about.

We’re hiring a German-speaking Team Leader to support a high-performing Customer Care team at the heart of a global wellness brand. If you’ve worked in contact centre settings before, you’ll know the rhythm. But this time, you’ll have the freedom to shape how the team operates—not just follow the script.

You’ll be joining a business with over 30 years of heritage, backed by a strong leadership team and a deep commitment to holistic wellbeing. This isn’t customer service by the numbers. It’s about clarity, connection, and being part of something people believe in.

What you’ll be doing

• Coaching and developing a team of service specialists to deliver top-tier support
• Handling more complex or sensitive issues directly, while guiding your team to own theirs
• Monitoring quality, identifying coaching opportunities, and making the day-to-day run smoothly
• Running one-to-ones, performance conversations and real-time feedback with purpose and care
• Taking ownership of on-site systems and order processing tools (we’ll train you fully)
• Supporting recruitment, training, and operational improvements
• Jumping on the phones when needed—not because you have to, but because you lead by example

Who we’re looking for

• You’ve led a team in a customer care or contact centre setting, and you’ve enjoyed it
• You speak and write fluent German and English and can move confidently between both
• You know how to balance structure and empathy, targets and team wellbeing
• You’re comfortable with bespoke IT systems and don’t shy away from learning new tools
• You have a coaching mindset—you bring out the best in others, not just the output
• You’re not afraid to ask for help, offer support, and grow alongside your team

What’s on offer

• A starting base salary of £34,600
• Hybrid flexibility, with a vibrant and supportive on-site culture in St Neots
• Structured shift patterns to give you balance and predictability
• A rich package of wellbeing and lifestyle benefits—from gym discounts and mental health support to access to premium wellness products
• A leadership team that listens—and a chance to help shape how service is delivered

You’ll be working with people who care about their customers, their colleagues, and the quality of the experience they create together.

If that sounds like your kind of leadership role — we’d love to talk.

We are expecting a high level of interest in this role, and whilst we may not be able to respond to everyone, we will review all applications.