1957 Hospitality jobs in Whitefield

Hospitality Manager

PR2 Penwortham, North West KFC UK

Posted 1 day ago

Job Viewed

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Job Description

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.


People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.


What will you spend your time doing?

  • Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
  • Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
  • Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
  • Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
  • Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

  • You lead from the front. You’ve managed teams before and know how to bring the best out of people.
  • You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
  • You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

  • Pay rate: £34,000 - £37,000
  • Quarterly BONUS that rewards the hustle
  • Extra holiday – more time to recharge
  • Life assurance – we’ve got you covered
  • Free chicken & chips every shift
  • 25% staff discount
  • Gym discounts to keep you moving
  • 200+ high street perks & cashback
  • Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

#lifeatkfc

This advertiser has chosen not to accept applicants from your region.

Hospitality Manager

PR2 Penwortham, North West KFC UK

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.


People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.


What will you spend your time doing?

  • Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
  • Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
  • Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
  • Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
  • Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

  • You lead from the front. You’ve managed teams before and know how to bring the best out of people.
  • You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
  • You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

  • Pay rate: £34,000 - £37,000
  • Quarterly BONUS that rewards the hustle
  • Extra holiday – more time to recharge
  • Life assurance – we’ve got you covered
  • Free chicken & chips every shift
  • 25% staff discount
  • Gym discounts to keep you moving
  • 200+ high street perks & cashback
  • Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

#lifeatkfc

This advertiser has chosen not to accept applicants from your region.

Hospitality Manager

BB1 Blackburn, North West KFC UK

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.


People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.


What will you spend your time doing?

  • Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
  • Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
  • Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
  • Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
  • Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

  • You lead from the front. You’ve managed teams before and know how to bring the best out of people.
  • You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
  • You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

  • Pay rate: £34,000 - £37,000
  • Quarterly BONUS that rewards the hustle
  • Extra holiday – more time to recharge
  • Life assurance – we’ve got you covered
  • Free chicken & chips every shift
  • 25% staff discount
  • Gym discounts to keep you moving
  • 200+ high street perks & cashback
  • Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

#lifeatkfc

This advertiser has chosen not to accept applicants from your region.

Hospitality Manager

BB1 Blackburn, North West KFC UK

Posted today

Job Viewed

Tap Again To Close

Job Description

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.


People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.


What will you spend your time doing?

  • Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
  • Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
  • Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
  • Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
  • Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

  • You lead from the front. You’ve managed teams before and know how to bring the best out of people.
  • You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
  • You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

  • Pay rate: £34,000 - £37,000
  • Quarterly BONUS that rewards the hustle
  • Extra holiday – more time to recharge
  • Life assurance – we’ve got you covered
  • Free chicken & chips every shift
  • 25% staff discount
  • Gym discounts to keep you moving
  • 200+ high street perks & cashback
  • Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

#lifeatkfc

This advertiser has chosen not to accept applicants from your region.

Hospitality Manager

PR2 Penwortham, North West KFC UK

Posted today

Job Viewed

Tap Again To Close

Job Description

Restaurant general manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.


People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.


What will you spend your time doing?

  • Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
  • Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
  • Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
  • Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
  • Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

  • You lead from the front. You’ve managed teams before and know how to bring the best out of people.
  • You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
  • You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.

  • Pay rate: £34,000 - £37,000
  • Quarterly BONUS that rewards the hustle
  • Extra holiday – more time to recharge
  • Life assurance – we’ve got you covered
  • Free chicken & chips every shift
  • 25% staff discount
  • Gym discounts to keep you moving
  • 200+ high street perks & cashback
  • Wellbeing support that actually helps

KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.

Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.

Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

#lifeatkfc

This advertiser has chosen not to accept applicants from your region.

Hospitality Manager

PR1 Penwortham, North West Recruit Hospitality Recruitment

Posted 373 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

If you are a motivated hospitality professional, with a knack for business development, this could be the perfect career move for you.

Our client is a premier hospitality provider located in the heart of Preston. They are dedicated to offering exceptional guest experiences and high-quality accommodation. They pride themselves on their personalised service and commitment to excellence. The business is seeking a dynamic and experienced Guest Manager with a strong background in hospitality and business development to join their team.

The Guest Manager, ideally with Business Development Experience, will play a critical role in enhancing guest satisfaction and driving direct bookings. This position requires a strategic thinker with a passion for hospitality and a proven track record in business development. The ideal candidate will be responsible for managing guest relations, improving guest experience, and developing strategies to increase direct bookings.

Your new job Guest Relations Management: – Oversee all aspects of guest experience from pre-arrival to post-departure.– Ensure high levels of guest satisfaction and address any concerns or complaints promptly.– Foster a welcoming and positive environment for all guests.– Implement and maintain guest feedback systems to improve service quality continuously. Business Development: – Develop and execute strategies to increase direct bookings through various channels including the company website, social media, and email marketing.– Identify and establish partnerships with travel agents, corporate clients, and other potential business partners.– Analyze market trends and competitor strategies to identify opportunities for growth.– Collaborate with the marketing team to create targeted campaigns and promotions to attract new guests and retain existing ones. Operational Excellence: – Monitor and manage the day-to-day operations to ensure seamless guest experiences.– Train and mentor staff to uphold the highest standards of customer service.– Implement and refine standard operating procedures to enhance efficiency and guest satisfaction.– Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met promptly and effectively. Financial Management: – Manage budgets related to guest services and business development initiatives.– Track and report on key performance indicators related to guest satisfaction and booking rates.– Optimize pricing strategies to maximize revenue and occupancy rates. Innovation and Improvement: – Stay up-to-date with industry trends and best practices.– Continuously seek ways to innovate and improve the guest experience.– Introduce new services and amenities based on guest feedback and market demand. Requirements– Ideally a degree in Hospitality Management, Business Administration, or a related field.– Minimum of 3-5 years of experience in a guest management role with a focus on business development.– Proven track record of increasing direct bookings and enhancing guest experience.– Strong leadership and team management skills.– Excellent communication and interpersonal skills.– Ability to analyze data and use insights to drive business decisions.– Proficiency in hotel management software and other relevant tools.Benefits – £30,000 per year plus benefits package.– Opportunity to work in a dynamic and growing company.– Collaborative and supportive work environment.– Chance to have a significant impact on guest experience and business growth.

To apply for this job, you must already have the legal right to live permanently and work in the UK. We do not offer visa sponsorships and we are unable to provide immigration advice.

This advertiser has chosen not to accept applicants from your region.

Hospitality Operations Supervisor

M1 1AA Manchester, North West £28000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client, a highly acclaimed hotel and hospitality group, is searching for a dedicated and experienced Hospitality Operations Supervisor to join their team in **Manchester, Greater Manchester, UK**. This role involves overseeing the day-to-day operations of various hospitality departments, ensuring the highest standards of service and guest satisfaction are consistently met. You will be instrumental in leading and motivating a team of hospitality professionals, managing resources, and contributing to the overall success of the establishment. This position offers a dynamic environment where your leadership and operational skills will be recognised and valued.

Key responsibilities include:
  • Supervising daily operations within designated hospitality departments (e.g., Front Office, Food & Beverage, Housekeeping).
  • Ensuring adherence to service standards, operational procedures, and company policies.
  • Training, mentoring, and supporting team members to achieve high performance levels.
  • Managing staff schedules, coordinating work assignments, and overseeing performance.
  • Handling guest inquiries, feedback, and complaints promptly and professionally to ensure guest satisfaction.
  • Monitoring inventory levels and managing supplies to ensure operational efficiency.
  • Assisting in the development and implementation of departmental strategies to improve service quality and profitability.
  • Ensuring compliance with all health, safety, and hygiene regulations.
  • Conducting regular inspections of facilities and services to maintain quality standards.
  • Collaborating with other department heads to ensure smooth interdepartmental operations.
The ideal candidate will have a proven background in a supervisory or management role within the hospitality industry. Excellent leadership, communication, and customer service skills are essential. A strong understanding of hotel operations and a passion for delivering exceptional guest experiences are required. You should be adaptable, organised, and capable of working effectively under pressure. A qualification in Hospitality Management or a related field is advantageous. This is a superb opportunity to grow your career in a vibrant and reputable hospitality setting.
This advertiser has chosen not to accept applicants from your region.
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Remote Hospitality Experience Manager

M1 1AE Manchester, North West £45000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
We are seeking a highly motivated and experienced Remote Hospitality Experience Manager to join our dynamic team. In this pivotal role, you will be instrumental in shaping and enhancing the customer journey for our hospitality clients, ensuring exceptional experiences across all touchpoints. You will work from the comfort of your own home, connecting with stakeholders and implementing strategies that elevate guest satisfaction and loyalty. This is a unique opportunity to leverage your expertise in a fully remote setting, contributing to the success of a leading hospitality brand.

Key Responsibilities:
  • Develop and implement innovative strategies to enhance the overall guest experience in various hospitality venues, including hotels, restaurants, and event spaces.
  • Conduct comprehensive analysis of customer feedback, operational data, and market trends to identify areas for improvement and innovation.
  • Collaborate with cross-functional teams, including operations, marketing, and guest services, to ensure seamless execution of customer experience initiatives.
  • Design and deliver training programs for frontline staff, empowering them to provide outstanding service and personalized guest interactions.
  • Manage and nurture relationships with key partners and vendors within the hospitality sector.
  • Oversee the creation and maintenance of customer journey maps, identifying critical touchpoints and opportunities for enhancement.
  • Stay abreast of industry best practices and emerging technologies to continuously refine and elevate the guest experience strategy.
  • Utilize data analytics tools to measure the effectiveness of CX initiatives and report on key performance indicators (KPIs) to senior management.
  • Troubleshoot and resolve guest issues with empathy and efficiency, ensuring a positive resolution.
  • Contribute to the development of brand standards and service guidelines to ensure consistency across all operations.
Qualifications:
  • Proven track record in hospitality management, with a strong emphasis on customer experience.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent practical experience).
  • Exceptional communication, interpersonal, and presentation skills, with the ability to engage effectively with diverse stakeholders.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Proficiency in customer relationship management (CRM) software and other relevant hospitality technology.
  • Demonstrated ability to lead and inspire teams in a remote or hybrid environment.
  • Creative thinking and a passion for delivering memorable guest experiences.
  • Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
  • A proactive and self-motivated attitude, with a commitment to continuous learning and improvement.
If you are passionate about hospitality and excel at creating unparalleled guest experiences from a remote setting, we encourage you to apply. Join us in redefining excellence in the hospitality industry.
This advertiser has chosen not to accept applicants from your region.

Remote Hospitality Operations Manager

M1 1AA Manchester, North West £50000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is seeking an experienced and adaptable Remote Hospitality Operations Manager to oversee various aspects of their hospitality services, leveraging technology to ensure seamless guest experiences and efficient operations. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be responsible for managing customer service operations, coordinating with on-site teams, developing operational workflows, and implementing service standards. Key responsibilities include monitoring service quality, troubleshooting operational issues remotely, analyzing customer feedback, and identifying opportunities for service enhancement. The ideal candidate will have a strong background in hospitality management, with a keen understanding of operational efficiency, customer relationship management, and service delivery. Excellent communication, problem-solving, and organizational skills are essential, as is the ability to manage multiple priorities effectively in a remote setting. You should be adept at utilizing various communication and project management tools to maintain strong connections with distributed teams and stakeholders. If you are a proactive leader with a passion for hospitality and a proven ability to manage operations remotely, this role offers a unique opportunity to shape the future of our guest services. Your focus will be on delivering exceptional standards of service and ensuring guest satisfaction across all touchpoints, driving operational excellence through innovative remote management strategies.

Responsibilities:
  • Oversee remote customer service operations and support.
  • Develop and implement operational procedures and service standards.
  • Coordinate with on-site staff and management to ensure service delivery.
  • Monitor and analyze customer feedback and service quality metrics.
  • Identify and resolve operational issues and customer concerns promptly.
  • Implement strategies to enhance guest satisfaction and loyalty.
  • Manage communication channels and ensure effective collaboration with distributed teams.
  • Contribute to the development of operational training programs.
  • Analyze operational data to identify trends and areas for improvement.
  • Manage vendor relationships and service agreements as needed.
  • Ensure compliance with company policies and health and safety protocols.
  • Drive operational efficiency and cost-effectiveness.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in hospitality operations management.
  • Proven experience managing remote teams or operations.
  • Strong understanding of hospitality service standards and best practices.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency in using remote collaboration and project management tools (e.g., Slack, Asana, Zoom).
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Experience with CRM systems and customer feedback platforms.
  • A proactive and results-oriented approach to management.
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Senior Hospitality Operations Manager

M1 1AA Manchester, North West £40000 Annually WhatJobs

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Job Description

full-time
Our client is looking for a seasoned Senior Hospitality Operations Manager to oversee and elevate their hospitality services in a fully remote capacity. This role is pivotal in ensuring exceptional guest experiences and efficient operational management across various hospitality ventures. You will be responsible for developing and implementing strategies to enhance service quality, manage operational costs, and drive revenue growth. Key responsibilities include overseeing front-of-house and back-of-house operations, managing staff performance and development, ensuring compliance with health and safety regulations, and maintaining high standards of customer service. You will also be involved in budget management, inventory control, and implementing operational improvements. The ideal candidate will have a strong background in hospitality management, with a proven track record of success in managing diverse teams and operations. Excellent leadership, communication, and problem-solving skills are essential, as is the ability to adapt to a remote management style. You should be adept at fostering a positive work environment and motivating teams to deliver outstanding results. Experience with hospitality management software, reservation systems, and point-of-sale (POS) systems is highly desirable. We are seeking a results-oriented individual with a passion for guest satisfaction and operational excellence. This position requires a strategic thinker who can drive efficiency and innovation within the hospitality sector. This is an exciting opportunity to manage and contribute to the success of hospitality services from the comfort of your home, making a real impact on customer satisfaction and business performance.
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