1292 Hospitality jobs in Willen

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 37.5 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Here's an idea of what your shift patterns will be: 5 out of 7 days

Please note: This role is contracted to 44 weeks per year

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
li>Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2808/ / /BU #Independent

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• Oversee daily operations of the hospitality establishment, ensuring high standards of service and presentation.
• Manage, train, and motivate a team of hospitality staff, fostering a positive and productive work environment.
• Develop and implement operational strategies to enhance customer satisfaction and loyalty.
• Manage inventory, ordering, and cost control for food, beverages, and supplies.
• Ensure compliance with all health, safety, licensing, and hygiene regulations.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Plan and execute special events, promotions, and marketing initiatives.
• Monitor financial performance, including sales, costs, and profitability, and implement measures for improvement.
• Recruit, onboard, and schedule staff effectively.
• Maintain relationships with suppliers and vendors.
• Contribute to the strategic direction of the business.

• Proven experience in a management or supervisory role within the hospitality industry (e.g., hotels, restaurants, event venues).
• Strong leadership, team management, and communication skills.
• Excellent understanding of hospitality operations, customer service principles, and food and beverage management.
• Experience with P&L management and budget control.
• Knowledge of relevant health and safety legislation.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in hospitality management software is a plus.
• A passion for delivering outstanding guest experiences.
• Strong organizational and problem-solving abilities.
• Relevant qualifications in Hospitality Management or a related field are advantageous.

• Assist in the planning and execution of various events, ensuring all details are managed efficiently.
• Liaise with clients to understand their event requirements and provide tailored solutions.
• Coordinate with catering, AV, venue, and other vendors to ensure seamless event delivery.
• Manage event timelines, budgets, and logistics, including scheduling and setup.
• On-site event support, ensuring smooth operation and client satisfaction.
• Maintain strong relationships with suppliers and negotiate favorable terms.
• Develop and manage guest lists, seating arrangements, and event materials.
• Handle client inquiries and provide exceptional customer service throughout the event process.
• Conduct post-event evaluations and gather feedback for future improvements.
• Contribute to the marketing and promotion of event services.

• Experience in event planning, hospitality, or a related customer-facing role.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with a professional and friendly demeanor.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• A proactive approach to problem-solving and a keen eye for detail.
• Flexibility to work evenings and weekends as required by event schedules.
• Passion for the hospitality and events industry.
• Knowledge of local venues and suppliers is a plus.

• Oversee the day-to-day operations of the hospitality establishment, ensuring smooth service delivery.
• Manage and train a diverse team of hospitality staff, fostering a positive work environment.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Monitor and manage departmental budgets, controlling costs and optimizing resource allocation.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle guest feedback and resolve complaints promptly and professionally.
• Manage inventory and supplier relationships for various operational needs.
• Collaborate with marketing and sales teams to drive business and occupancy.
• Analyze performance metrics and implement strategies for continuous improvement.
• Maintain the aesthetic and functional standards of the premises.

• Proven experience in a management or supervisory role within the hospitality industry.
• Strong understanding of hotel or restaurant operations, including front office, F&B, and housekeeping.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational management software and MS Office Suite.
• Ability to manage budgets and control costs effectively.
• Customer-focused with a passion for delivering outstanding service.
• Problem-solving skills and the ability to make sound decisions under pressure.
• Flexibility to work varied shifts, including weekends and public holidays.
• Relevant degree or qualification in Hospitality Management is advantageous.

• Oversee all day-to-day operational activities, including staffing, customer service, and facility management.
• Manage and train front-of-house and back-of-house staff, ensuring high performance and adherence to service standards.
• Develop and implement operational procedures to enhance efficiency and guest satisfaction.
• Manage inventory, ordering, and cost control for supplies and F&B.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer inquiries, feedback, and complaints, resolving issues promptly and professionally.
• Monitor financial performance, including revenue, costs, and profitability, and implement strategies to improve them.
• Collaborate with marketing and events teams to promote the venue and drive business.
• Maintain the overall appearance and atmosphere of the establishment.
• Contribute to strategic planning and business development initiatives.

• Oversee and optimise hospitality operations for dispersed services.
• Develop and implement operational standards and procedures for remote teams.
• Manage relationships with suppliers and third-party service providers.
• Drive customer satisfaction through proactive service management and issue resolution.
• Collaborate with internal departments on service development and delivery.
• Analyse operational data to identify areas for improvement and cost savings.
• Ensure compliance with relevant industry regulations and quality standards.
• Train and support remote staff on operational best practices and systems.

• Significant experience in hospitality operations management.
• Proven ability to manage and coordinate dispersed teams remotely.
• Strong understanding of operational efficiency and process improvement.
• Excellent customer service and problem-solving skills.
• Experience with hospitality technology and remote collaboration tools.
• Proficiency in budget management and vendor negotiation.
• Strong analytical and decision-making capabilities.
• Bachelor's degree in Hospitality Management or a related field is advantageous.