2447 Hospitality jobs in Wolverhampton

Our client, one of the oldest theological colleges in England outside Oxford and Cambridge, is recruiting for a well experienced credible Hospitality Manager to join their team in Birmingham. The successful candidate will responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation’s ethos of hospitality, care, and community.

They will manage the delivery of excellent hospitality services across the campus, including accommodation for residents and guests, catering and refreshments, and events and conferences.

They will lead a team of reception and housekeeping staff to ensure the smooth delivery of events and conferences alongside the needs of academic delivery on campus.

This is a full-time role, with some evening and weekend work during residentials and other events.

The postholder will also participate in an out-of-hours on-call rota.

Role Responsbiities

Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.

Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.

Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings

Maintain high standards of cleanliness, presentation, and service across all facilities

Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation

Draw up duty rotas for reception and housekeeping staff based on varying operational need.

Provide ongoing support, training, and development for team members.

Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

Generate quotes for events and conferences in consultation with internal and external organisers

Liaise with academic and administrative staff to ensure smooth delivery of hospitality for teaching, residentials, events and conferences.

Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.

Monitor costs and implement efficiencies while maintaining quality.

Person Specification

Essential skills and experience

- Experience in hospitality management in a residential setting, ideally in a similar education or faith-based environment

- Strong interpersonal and communication skills

- Ability to lead and motivate a team

- A positive and collaborative approach to problem-solving

- Organised, proactive, and able to manage multiple priorities

- Commitment to Foundations core values within a broad ecumenical Christian context

Desirable skills and experience

- Understanding of a theological education / training for ministry environment

- Familiarity with safeguarding principles (NB. safeguarding training according to Queen’s policies and practices will be provided)

- Experience of working in a faith-based educational setting

Contact details

If you would like to talk to someone about this post before you apply, please contact Kathryn Wileman at Clover HR, our chosen recruitment partner on (phone number removed)

Applying for this post

Candidates are required to submit a CV with a covering letter must submit a brief covering letter, preferably detailing the below;

· What interests you about the role?

· Relevant skills and experience

· Your understanding of the organisation and the role

· Any relevant qualifications held

The closing date for applications is the 8th September and interviews will be scheduled for the week commencing 15th September.

Should you be shortlisted for the role and invited to interview you will be required to complete our internal application form, details of this and how to access will be provided by Clover HR at this stage.

• Leading, coaching, and motivating a remote team of customer service professionals to achieve high performance.
• Developing and implementing customer service strategies to enhance client satisfaction and loyalty.
• Monitoring customer interactions across various channels (email, chat, phone) to ensure quality and efficiency.
• Analyzing customer feedback and performance data to identify trends and areas for improvement.
• Training new team members and conducting ongoing training for existing staff.
• Managing escalations and resolving complex customer issues effectively.
• Collaborating with product and operations teams to provide insights into customer needs and pain points.
• Creating and maintaining knowledge base articles and customer service documentation.
• Reporting on key customer service metrics and team performance to senior management.
• Ensuring the team is equipped with the necessary tools and resources to succeed in a remote environment.

Job Title: Lecturer in Hospitality

Location: Birmingham

Salary: £38,784 - £3,482 per annum - AC2

Job type: Permanent, Full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

University College Birmingham is entering one of the most ambitious and dynamic phases of our growth, making this an exciting time to join the UCB Business School. We are currently seeking a talented, industry-experienced Lecturer in Hospitality who is passionate about teaching and student success to join our team.

As a teaching-focused institution, we take great pride in preparing students to excel and make a significant impact in their careers. We're looking for an individual with a clear enthusiasm for classroom engagement, dedication to student support, and a commitment to making a positive difference in students' lives. With a rapidly growing student community and expanding curriculum, we look forward to discovering the unique expertise and energy you can bring to our students.

In this role, you'll be responsible for delivering engaging hospitality and tourism content across our Undergraduate and Postgraduate programmes. We're particularly interested in candidates who bring hands-on experience in digital tools and AI application-areas we're eager to bring to life in our classrooms as part of our evolving curriculum. Experience in research or project supervision is also highly valued as we support our students in honing their research and strategic capabilities. Our hospitality and tourism programs have been successfully validated in May 2025 ensuring our graduates are equipped to lead in tomorrow's industries. If you're ready to contribute to this pivotal journey, we would love to hear from you!

University College Birmingham has invested over 40 million in new facilities over the last decade, with multiple state-of-the-art teaching buildings that can be explored on our website. Our commitment to this growth continues, with upcoming developments in our Business School and digital capabilities to enhance our student experience further.

Benefits:

• Generous allocation of annual leave ul>
• 38 days' paid leave per year
• 12 Bank Holidays & Concessionary Days

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 31st August 2025.

Interview Date - TBC.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the experience or relevant job titles of: Lecturer, Hospitality Lecturer, Lecturer in Hospitality, Hospitality Lead, HNC/D Lecturer, Academic Lecturer, Tourism Management, University Lecturer, Education Lead, Academic Lead, College Tutor, Tutor, Teacher, College Teacher will also be considered for this role.

Job Title: Lecturer in Hospitality

Location: Birmingham

Salary: £38,784 - £3,482 per annum - AC2

Job type: Permanent, Full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

University College Birmingham is entering one of the most ambitious and dynamic phases of our growth, making this an exciting time to join the UCB Business School. We are currently seeking a talented, industry-experienced Lecturer in Hospitality who is passionate about teaching and student success to join our team.

As a teaching-focused institution, we take great pride in preparing students to excel and make a significant impact in their careers. We're looking for an individual with a clear enthusiasm for classroom engagement, dedication to student support, and a commitment to making a positive difference in students' lives. With a rapidly growing student community and expanding curriculum, we look forward to discovering the unique expertise and energy you can bring to our students.

In this role, you'll be responsible for delivering engaging hospitality and tourism content across our Undergraduate and Postgraduate programmes. We're particularly interested in candidates who bring hands-on experience in digital tools and AI application-areas we're eager to bring to life in our classrooms as part of our evolving curriculum. Experience in research or project supervision is also highly valued as we support our students in honing their research and strategic capabilities. Our hospitality and tourism programs have been successfully validated in May 2025 ensuring our graduates are equipped to lead in tomorrow's industries. If you're ready to contribute to this pivotal journey, we would love to hear from you!

University College Birmingham has invested over 40 million in new facilities over the last decade, with multiple state-of-the-art teaching buildings that can be explored on our website. Our commitment to this growth continues, with upcoming developments in our Business School and digital capabilities to enhance our student experience further.

Benefits:

• Generous allocation of annual leave ul>
• 38 days' paid leave per year
• 12 Bank Holidays & Concessionary Days

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 31st August 2025.

Interview Date - TBC.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the experience or relevant job titles of: Lecturer, Hospitality Lecturer, Lecturer in Hospitality, Hospitality Lead, HNC/D Lecturer, Academic Lecturer, Tourism Management, University Lecturer, Education Lead, Academic Lead, College Tutor, Tutor, Teacher, College Teacher will also be considered for this role.

• Oversee daily operational activities of the hospitality establishment.
• Manage and motivate all front-of-house and back-of-house staff.
• Ensure high standards of customer service and guest satisfaction.
• Implement and maintain operational policies and procedures.
• Manage departmental budgets, control costs, and optimize profitability.
• Oversee inventory management for food, beverages, and supplies.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle guest inquiries, feedback, and complaints effectively.
• Develop and implement strategies to improve service quality and guest experience.
• Manage staffing levels, schedules, and training programs for the team.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, with a focus on operations.
• Proven experience in managing teams and driving operational efficiency.
• Strong knowledge of F&B operations, event management, and guest services.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hospitality management software and systems.
• Experience with financial management and budgeting in the hospitality sector.
• Ability to work under pressure and manage multiple priorities.

• Oversee the daily operations of various hotel departments, including front desk, F&B, housekeeping, and banquets.
• Ensure the highest standards of guest service and satisfaction are consistently met.
• Manage, train, and develop a diverse team of hotel staff, fostering a positive work culture.
• Develop and implement operational procedures to enhance efficiency and service quality.
• Manage departmental budgets, controlling costs and optimizing profitability.
• Monitor inventory levels for supplies, F&B, and other operational needs.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle guest feedback and resolve any complaints or issues promptly and professionally.
• Collaborate with the General Manager and other department heads on strategic planning and business development.
• Drive revenue generation through upselling, promotions, and effective sales strategies for events and F&B.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Maintain effective communication channels across all hotel departments.

• Proven experience in hotel management or a senior supervisory role within hospitality.
• Strong understanding of hotel operations, including front office, F&B, and housekeeping.
• Excellent leadership, team management, and motivational skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Strong financial acumen and experience in budget management.
• Excellent customer service and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of health and safety regulations within the hospitality sector.
• A degree or diploma in Hospitality Management is advantageous.

• Plan, coordinate, and execute a wide range of events, ensuring they meet client objectives and budget requirements.
• Develop creative event concepts, themes, and detailed execution plans.
• Manage event budgets meticulously, tracking all expenses and ensuring profitability.
• Source, negotiate with, and manage relationships with vendors, suppliers, and contractors (e.g., caterers, decorators, AV technicians).
• Oversee venue selection, contract negotiation, and site inspections.
• Develop event timelines and manage all logistical aspects, including staffing, scheduling, and setup.
• Provide on-site management during events, ensuring smooth operations, addressing any issues promptly, and maintaining high service standards.
• Develop marketing and promotional materials for events as needed.
• Gather feedback post-event and conduct post-event analysis to identify areas for improvement.
• Ensure all events comply with health, safety, and licensing regulations.

• Proven experience (4+ years) as an Event Manager or in a similar role within the hospitality or tourism industry.
• Demonstrated success in planning and executing a variety of events, from small intimate gatherings to larger-scale functions.
• Strong understanding of event logistics, vendor management, and budget control.
• Excellent organizational, time management, and multitasking skills.
• Creative flair and ability to think outside the box to deliver unique event experiences.
• Outstanding communication, negotiation, and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Proficiency in event planning software and Microsoft Office Suite.
• Flexibility to work irregular hours, including evenings and weekends, as event schedules demand.
• A degree in Hospitality Management, Tourism, Marketing, or a related field is advantageous.