2357 Hospitality jobs in Wolverhampton

Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: ASAP - October 2025
Rate: Rates variable dependent on experience (double shifts available) + 60 per travel day + 25ppm mileage

Are you passionate about the hospitality industry and have experience in training or senior management?

Our client, a leading hospitality organisation, is looking for experienced Hospitality System Trainers to join their team across the UK. This is an exciting opportunity to work on a variety of training projects, delivering hands-on training on new hospitality systems to staff and management.

Role Overview:
Contract: ASAP- October
Training Locations: Could involve 2 - 3 days training in Oxford, TBC
Training Duties: Deliver training on new EPOS systems, including some elements of configuration, technical support, and troubleshooting.
Shift Patterns: Full-time, with shifts varying week to week (4-5 days per week). Double shifts will be required, and shift patterns may change with short notice.
Travel: Significant travel required across the UK, including regular overnight stays.

Candidate Criteria:
Experience in a senior management position in the hospitality industry, OR, EPOS Engineers with excellent communication skills and training experience within the EPOS / IT industry
Passion for training and coaching others.
Strong ability to deliver customer-focused training with professionalism and approachability.
Experience with Aztec systems .
Strong interpersonal skills, capable of building rapport with employees at all levels.
A reliable vehicle and full UK driving license are essential. Valid MOT and vehicle business insurance will need to be provided

Rates and Benefits:
Day Rate: Rates variable dependent on experience (double shifts available)
Travel Day: 60 per travel day (subject to company travel policy).
Mileage: 25ppm for travel.
Accommodation: Hotels arranged in advance, with meal allowance provided.
Expenses: All travel-related expenses, including parking, tolls, and congestion charges are claimable.
Contract Type: Outside IR35 (payable via umbrella or Ltd company).
Equipment: Candidates are required to provide their own laptop and phone.

This is a fantastic opportunity for an experienced trainer to contribute to an exciting project within the hospitality industry.

Interested?
Please click apply if you are interested in this opportunity or for further information.

nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at

. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.

Key Objectives

The Implementer role is responsible for the implementation of customers IT and EPoS systems as well as  coaching and training of the end users, in line with multi customer business-as-usual activity involving installs, This role also includes a Company Car!

moves and changes (IMAC) and or customer project rollouts.

Summary of Main Responsibilities and Activities

• Conduct thorough preparation  checks prior to attending sites.
• Attend customer sites in line with your schedule of works to conduct implementation  services.
• Conduct system coaching and training  in line with the specification of the customer IT solutions.
• Provide Go Live Support  to the management and staff of the site.
• Act as co-ordinator  of all third parties on site.
• Complete all site-specific documentation  to include site sign off and report site issues to Project Control
• Build excellent customer relationships  whilst on site.
• Comply with all company business processes  and procedures.
• Conduct other  tasks as may be required from time to time.

Candidate Requirements:

· Full UK Manual Driving License

· EPOS Experience

· Hospitality IT Experience

· Customer Service Skills

· Understanding of IT Hardware

· Willing to travel

ABOUT THE COMPANY

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.

Requirements

Working Away:

You will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days.

The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.

Job Type: Permanent.

Salary: £25,214.00 per year

APPLY TODAY

Benefits

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:

• Training : We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 28 Days Annual Leave : We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties and Events : We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
• Company Car:  A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently.

Our work environment includes:

• Up-to-date office atmosphere
• Opportunities for professional development

nGeneration is seeking an enthusiastic and detail orientated Hospitality EPOS Data Administrator to join our data function. You will provide a key role in collecting, configuring and testing data alongside providing our customers direct support and assistance.

Working closely with our project teams, you will be responsible for the accurate and timely entry of data into both in-house and 3rd party software, alongside assisting in the scheduling and planning of new system rollouts. You will also communicate with our customers on a regular basis, providing timescales, updates and any support required.

Requirements

• Customer Management  - Participate in data meetings with customers and also provide training and functionality to the service desk.
• Communication  - Communicate effectively with customers and internal stakeholders' regular basis to discuss timescales for providing data as well as ensuring that any outstanding information is followed up accordingly. Effectively communicate to the Account Manager on any perceived issues.
• Knowledge base  - Ensure that the Data dictionary by customer is kept updated and shared with the service desk for any functional and operational changes.
• Planning & Support  - Planning of roll outs of functionality and the support offered to the Customer sites and internal departments. (This would include the management of all test kits and new functionality testing).
• Data Execution  - To ensure that all data requests are validated, communicated if there are gaps or incorrect information received to ensure it is executed and tested within the customer's SLA's.
• nGeneration policies  - Remain, calm, positive and enforce the nGeneration policies and procedures. Ensure that the work is completed within the hours required to do the job and be available out of hours for any data related escalations.
• SLA  - Managing all data queries within the Customers SLA
• Data Tracker -  Completing the data tracker daily by customer for month end invoicing

Requirements:

• Previous experience in a similar role.
• Strong technical and troubleshooting skills
• Knowledge of EPoS is a plus
• Excellent attention to detail and ability to follow instructions
• Effective communication skills and ability to work well in a team.
• Ability to learn quickly and adapt to new technologies

Benefits

We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

• Training : We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 28 Days Annual Leave : We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties : We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.

ADZN1_UKCT

Stafford’s new-look Gatehouse Theatre is the jewel in the crown of the county town. The Gatehouse Theatre is a semi-producing house that provides opportunity for creativity. Creating new and innovative theatre is important to us, from the annual Shakespeare at Stafford Castle to an excellent Youth Theatre programme not to mention some of the best touring productions, and your involvement will be key.

Stafford Gatehouse Theatre wishes to appoint a Visitor Services Manager to help manage the theatre’s Front of House Catering & Bar operation, this is an exciting role with no 2 days the same! You will take on exciting challenges, learn new skills and be an integral member of the Theatre Management Team.

Contributing to the department’s operational efficiency and delivering the highest levels of customer service across our Bars and Hospitality Areas including the role of Duty Manager at show times on a rota basis, the successful candidate will have the proven ability to manage the facilities of the Theatres public spaces, to ensure the provision of an efficient, safe, effective and welcoming experience for all our audiences, whilst increasing ancillary income streams and acting as a positive catalyst for change.

This is a fantastic opportunity for someone looking to make their mark in one of the UK’s most exciting receiving and producing theatres, located within a beautiful, and recently refurbished Gatehouse Theatre. If you think you can make a positive impact to the team, we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 40 hours a week, Monday - Sunday (Rota Basis)

*This is a temporary position of up to 12 months.

Requirements

• Experience of a Front of House Supervisory/Managerial position, or of a suitable comparable position in a service or trading related role, preferably in an arts venue or visitor attraction
• Experience of, and demonstrable success in, the achievement of commercial and service targets
• Experience of working within agreed budgets and of cash handling, stock management and reconciliation systems.
• Evidence of the supervision and motivation of teams of professional staff towards the achievement of agreed targets and objectives
• Experience of implementing effective safety procedures
• Experience in managing voluntary staff
• Previous experience of stock management and working with EPOS systems
• Confidence leading a small team
• A calm and efficient approach when presented with fast evolving incidents
• Passion for exemplary customer service, to ensure our guests’ experience is memorable
• The ability to build a strong rapport with guests and colleagues in an engaging and professional manner
• A “can do” attitude with the ability to adapt to the fast pace of live theatre
• A proven track record of delivering results and coming up with plans and ideas and persuading others to support these

• Someone who is hands-on and likes getting stuck in with smaller tasks
• An enthusiastic and creative person

Things which would be useful for you to have:

• Enthusiasm for arts activities and for theatre in particular
• Personal Licence Holder
• First Aid at Work/Fire Officer certificate or Safety at Work competencies
• EHO Food Standards Certificate (at least level 2)

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 24th January 2024

Salary: up to £30,000 per annum

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Temporary Customer Service – Immediate Start
ST10, Stoke-on-Trent
£12.21 per hour
Full-time, Monday to Friday
Temporary assignment

We’re seeking a reliable and organised Customer Service Individual  to join our clients team immediately in Stoke-on-Trent (ST10) . This is a fantastic opportunity to gain experience in a busy office setting, supporting day-to-day operations and ensuring things run smoothly.

Key Responsibilities:

• Taking inbound calls
li>Gathering all relevant information adding to internal CRM system
• Data entry and document processing
• Updating records and filing systems
• Supporting scheduling, diary management, and general admin tasks
• Assisting colleagues with ad-hoc office duties

What We’re Looking For:

< i>Previous administration or office experience
• Confident using Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail and time management
• A proactive approach and willingness to help
• Able to start immediately  and commit to a full-time temporary role

Benefits:

< i>£12.21 per hour li>Weekly pay
• Great opportunity to gain experience quickly

Apply today for an immediate start – interviews happening now!

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Tudor Employment Agency are currently recruiting forCustomer Service Advisor for our client based inStafford, ST16, on aPermanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

Benefits for a Customer Service Advisor:

• Exceptional facilities
• Extensive personal development programme including NVQ in Customer Service and Business Administration
• Job progression available
• Christmas bonus and company paid Christmas party
• Friendly and nurturing team
• Niche industry sector
• Staff use of company motorhome for leisure
• Company provided Jacket Potato lunches each Friday
• Healthcare including optical and dental
• Life insurance
• Competitive pension

Salary for the Customer Service Advisor:

26,000 - 27,000 Dependant on experience and to be reviewed after 3 month probation period

Additional bonus structure dependant on department performance

The Customer Service Advisor must:

• Have previous Customer Service experience
• Be professional in appearance and nature
• An interest in cars, motorhomes or travel would be advantageous
• Experience / Knowledge of Keyloop or Kerridge would be advantageous

Duties of the Customer Service Advisor:

• Take ownership of the customer and their vehicle from point of sale throughout the product life
• Work under the instruction of the Service Centre Manager and Operations Manager
• Meet and greet all customers upon arrival
• Qualify the customer to achieve accurate diagnostic information
• Communicate with allied departments including the workshop
• Communicate and approve any additional work needed on vehicles
• Manage the logistics and parking of all vehicles on site
• Upsell allied products and services
• Continually update the CRM with accurate client details and vehicle history
• Respond to any customer enquiries within two hours of receipt
• Provide reception cover as needed

Hours of work for a Customer Service Advisor:

Full Time

Monday-Friday, 8AM-5PM

Must work one out of three Saturdays, 9AM-1PM

In order to be considered for this position or for further information please contact our Commercial team on (phone number removed) extension 1003 or 1004