49 Hospitality jobs in Wroxham

The Beechwood Hotel is looking for front of house staff to join our friendly and enthusiastic team. The job will include working in the restaurant and bar, looking after our hotel guests.

We're looking for a hard working individual with a positive attitude and a passion for quality customer service to carry on our high standards and attention to detail. You will need to be of smart, clean appearance.

Intermediate Apprenticeships are available for those aged 16 years upwards and employed for 25 hours per week or more. You can study for an NVQ level 2 in Hospitality while working with us. Apprenticeship courses provide an excellent opportunity for people to work and gain a nationally recognised qualification.

We are a boutique hotel in North Walsham serving modern British cuisine in our 2 AA Rosette restaurant. We are open daily for breakfast and dinner and on Sundays for lunch. We welcome new hotel guests each afternoon with a cream tea on arrival.

We pride ourselves on giving warm, friendly customer service.

The average hours worked each week will be approximately 35 hours, with our busiest periods being evenings and weekends.

The shifts worked are mainly Split shifts (8.30am – 11am breakfast service plus 6.30 – 11pm dinner service), Sunday lunch service (8.00am - 4.00pm) or Late shifts (2pm pm)

Job Types: Full-time, Permanent, Apprenticeship

Pay: From £7.55 per hour

Ability to commute/relocate:

• North Walsham NR28 0HD: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person

• Plan, organize, and execute a wide range of events.
• Manage event budgets and ensure profitability.
• Liaise with clients to understand and fulfill event requirements.
• Source and manage vendors, suppliers, and contractors.
• Oversee event logistics, including venue setup and staffing.
• Ensure high standards of customer service and guest satisfaction.
• Develop creative event concepts and proposals.
• Adhere to health and safety regulations for events.
• Conduct post-event analysis and client feedback.

• Developing and implementing operational strategies to achieve business objectives.
• Managing budgets, controlling costs, and identifying opportunities for revenue enhancement.
• Ensuring compliance with all health, safety, and licensing regulations.
• Leading, motivating, and developing the hospitality team.
• Overseeing the planning and execution of events and functions.
• Maintaining strong relationships with suppliers and stakeholders.
• Monitoring customer feedback and implementing service improvements.
• Driving innovation in service delivery and guest engagement.

• Developing and implementing operational strategies to improve service quality, efficiency, and profitability.
• Managing remote teams, providing guidance, support, and performance feedback.
• Overseeing staff training programs to ensure consistent service standards and compliance with health and safety regulations.
• Monitoring operational performance metrics and identifying areas for improvement.
• Implementing and managing quality assurance programs to enhance the guest experience.
• Handling escalated customer issues and ensuring prompt and satisfactory resolutions.
• Collaborating with marketing and sales teams to support promotional activities and events.
• Managing budgets and controlling operational costs effectively.
• Utilizing technology and digital tools for communication, reporting, and performance tracking.
• Staying updated on industry trends and best practices in hospitality management.

• Provide remote leadership and strategic direction to on-site hotel and restaurant management teams.
• Develop, implement, and monitor operational policies and procedures to ensure consistent service delivery and brand standards.
• Oversee budgeting, financial performance, and cost control measures for assigned properties.
• Analyze operational data, guest feedback, and market trends to identify opportunities for improvement and innovation.
• Manage relationships with key suppliers, vendors, and service providers to ensure optimal resource utilization.
• Develop and implement effective sales and marketing strategies in collaboration with the sales team.
• Ensure compliance with all health, safety, and hygiene regulations.
• Conduct regular virtual performance reviews and provide coaching to on-site managers and staff.
• Lead initiatives to enhance the guest experience and drive customer loyalty.
• Manage pre-opening operations for new properties, including recruitment, training, and setup.
• Troubleshoot operational challenges and implement effective solutions remotely.
• Collaborate with the executive team on strategic planning and business development.
• Drive efficiency through the effective use of technology and operational systems.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 8 years of progressive experience in hospitality operations management, with a proven track record of success in hotel or F&B management.
• Demonstrated experience in managing P&L, budgeting, and financial forecasting.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
• Strong understanding of hotel and restaurant operations, including front office, housekeeping, F&B, and events.
• Proficiency in hotel management software (PMS), POS systems, and Microsoft Office Suite.
• Experience with remote management tools and digital collaboration platforms.
• Excellent problem-solving and decision-making abilities.
• Ability to analyze data and translate insights into actionable strategies.
• A passion for delivering exceptional guest experiences and maintaining high service standards.
• Flexibility to travel occasionally for site visits as required.

• Oversee daily operations of the hospitality service platform.
• Develop and implement operational strategies to improve efficiency and customer satisfaction.
• Manage and support a team of remote operational staff.
• Onboard, train, and monitor service providers.
• Analyze operational performance data and generate reports.
• Identify and resolve operational issues and challenges.
• Ensure compliance with all relevant regulations and standards.
• Collaborate with other departments to achieve business goals.
• Implement process improvements and best practices.
• Maintain a high level of service quality across all operations.

• Oversee the day-to-day operations of multiple hospitality venues, ensuring consistency in service standards and guest satisfaction.
• Develop and implement operational policies and procedures to enhance efficiency and profitability.
• Manage remote teams of managers and staff, providing leadership, motivation, and performance management.
• Monitor key performance indicators (KPIs) such as revenue, costs, guest satisfaction, and staff performance, implementing corrective actions as needed.
• Ensure compliance with health, safety, and hygiene regulations across all locations.
• Drive revenue generation through strategic initiatives and effective sales management.
• Manage budgets, control costs, and optimize resource allocation.
• Foster a positive and high-performing work culture among remote teams.
• Develop and maintain strong relationships with suppliers and vendors.
• Implement customer feedback mechanisms and act on insights to improve service delivery.
• Stay updated on industry trends and best practices in hospitality management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role overseeing multiple sites or departments.
• Proven ability to manage and lead remote teams effectively.
• In-depth knowledge of hotel operations, food and beverage management, and customer service excellence.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in using hospitality management software and digital communication tools.
• Demonstrated ability to drive operational improvements and achieve business objectives.
• Adaptable, results-oriented, and able to thrive in a dynamic, remote work environment.
• A passion for delivering outstanding guest experiences.

• Develop, implement, and oversee operational strategies to ensure the highest standards of guest service and operational efficiency across all managed properties/units.
• Manage and mentor property-level management teams, providing guidance, support, and performance feedback.
• Oversee budgeting, financial forecasting, and P&L management for operational units, identifying areas for cost savings and revenue enhancement.
• Establish and enforce high standards for service quality, health and safety, and regulatory compliance.
• Drive innovation in operational processes and guest experience initiatives.
• Collaborate with departments such as sales, marketing, and human resources to align operational activities with overall business objectives.
• Analyze operational performance data and implement corrective actions as needed.
• Conduct regular property visits and audits (virtual and occasional on-site as required) to assess compliance and identify opportunities for improvement.
• Lead key projects related to operational improvements, technology adoption, and sustainability initiatives.
• Ensure a positive and productive work environment for all staff.
• Stay abreast of industry trends and best practices to maintain a competitive edge.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. MBA or relevant postgraduate qualification is a plus.
• A minimum of 8-10 years of progressive experience in hospitality operations management, with significant experience in a multi-unit or senior leadership role.
• Demonstrated success in managing diverse hospitality operations (e.g., hotels, food and beverage, events).
• Strong financial acumen and proven ability to manage budgets and P&Ls effectively.
• Excellent leadership, team-building, and communication skills.
• Strategic thinker with a proactive and problem-solving approach.
• Proficiency in hospitality management software and operational analytics tools.
• Ability to thrive in a remote work environment and manage cross-functional teams effectively.
• A passion for delivering exceptional guest experiences and fostering a culture of excellence.
• Flexibility to travel occasionally for on-site assessments and key meetings.