1175 Hospitality jobs in Yarnton

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

• Develop and implement integrated marketing strategies to promote hotels, restaurants, and events.
• Manage digital marketing campaigns, including SEO, SEM, social media advertising, and email marketing.
• Oversee content creation for websites, blogs, social media, and promotional materials.
• Build and maintain strong relationships with media outlets and influencers.
• Analyze marketing campaign performance and provide regular reports on key metrics.
• Manage the marketing budget and ensure optimal allocation of resources.
• Conduct market research and competitor analysis to identify opportunities and trends.
• Develop and execute customer loyalty programs and promotions.
• Collaborate with sales, operations, and event teams to ensure cohesive brand messaging.
• Stay up-to-date with the latest marketing trends and technologies in the hospitality sector.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in marketing, with a focus on the hospitality or tourism industry.
• Proven track record of developing and executing successful marketing campaigns.
• Strong knowledge of digital marketing channels, social media platforms, and analytics tools.
• Excellent written and verbal communication skills.
• Creative thinking and strong storytelling abilities.
• Proficiency in marketing automation software and CRM systems is a plus.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong analytical skills and experience with performance metrics.
• Experience in public relations and media management is advantageous.

• Supervise daily operations in key hospitality departments.
• Ensure exceptional customer service standards are maintained.
• Train, mentor, and motivate staff members.
• Manage staff scheduling and allocate resources effectively.
• Handle guest inquiries, feedback, and resolve complaints promptly.
• Monitor inventory and assist with ordering supplies.
• Implement and enforce operational policies and procedures.
• Conduct regular quality checks and ensure compliance with hygiene standards.
• Assist with budget management and cost control measures.
• Collaborate with other departments to ensure seamless service delivery.
• Contribute to improving operational efficiency and guest satisfaction.

• Overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and event services.
• Managing and motivating hotel staff to deliver exceptional customer service.
• Ensuring compliance with all health, safety, and hygiene standards.
• Developing and implementing strategies to improve guest satisfaction and loyalty.
• Managing the hotel's budget, controlling costs, and maximising revenue streams.
• Handling guest complaints and resolving issues promptly and professionally.
• Recruiting, training, and appraising hotel staff.
• Working closely with the marketing and sales teams to drive occupancy and revenue.
• Monitoring industry trends and competitor activities to identify opportunities for growth.
• Ensuring the smooth running of all hotel events and functions.
• Maintaining high standards of property presentation and facilities maintenance.
• Developing and implementing service standards and standard operating procedures (SOPs).

• Design and map end-to-end customer journeys for hospitality services and offerings.
• Conduct user research, interviews, and observational studies to gather insights.
• Develop user personas, journey maps, service blueprints, and user flows.
• Ideate and prototype innovative service concepts and touchpoints.
• Collaborate with product, marketing, and operations teams to integrate experience designs.
• Present design concepts and research findings to stakeholders effectively.
• Advocate for the customer throughout the design and development process.
• Continuously iterate and improve existing guest experiences based on feedback and data.
• Stay updated on industry trends and best practices in service design and hospitality.

• Proven experience in service design, UX design, or customer experience design.
• Strong portfolio demonstrating successful experience design projects.
• Proficiency in design thinking methodologies and tools (e.g., Figma, Miro, Adobe Creative Suite).
• Excellent understanding of user research and customer journey mapping techniques.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently, manage time effectively, and collaborate remotely.
• Experience in the hospitality or tourism industry is highly desirable.
• Bachelor's degree in Design, HCI, Psychology, or a related field.