48 Hotel Chains jobs in the United Kingdom
Guest Services Supervisor
London, London
Marriott
Posted 21 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25094759
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
As a Guest Services Supervisor, youu2019re at the heart of the hotel operations supporting the Reception and the Food and Beverage department. Youu2019re a true versatile supervisor and are able to adapt to changing business needs. You will support and drive the daily operations as well as supporting the Guest Service Manager in creating an engaging and supportive atmosphere.
Role in our Family
Reception:
u2013 Oversee daily front desk operations, ensuring smooth check-ins and check-outs.
u2013 Act as the first point of contact for escalated guest inquiries, requests, and complaints.
u2013 Support and guide front office team members to deliver exceptional guest service.
u2013 Monitor and ensure the cleanliness and organization of the reception and lobby areas.
u2013 Assist in training team members on hotel standards, procedures, and guest service.
u2013 Ensure guest requests and preferences are communicated effectively to relevant departments.
u2013 Maintain and review guest feedback logs, addressing any concerns and escalating issues as needed.
u2013 Promote Marriott Bonvoy membership, assisting team members in engaging guests.
u2013 Support the Guest Service Manager with responding to Guest satisfaction surveys, departmental meetings and any engagement activities
F&B Operations:
u2013 Supervise the setup and maintenance of the breakfast buffet, ensuring quality and presentation align with Marriott standards.
u2013 Support the F&B team during service to provide a seamless guest experience.
u2013 Monitor food safety and hygiene practices, ensuring compliance with regulations.
u2013 Conduct regular checks on buffet replenishment and food quality.
u2013 Assist in training team members on food handling and hygiene protocols.
u2013 Ensure the cleanliness of restaurant areas, including tables and service stations.
u2013 Assist with stock control, placing orders for F&B supplies as needed.
u2013 Address guest feedback and escalate any concerns to management.
Team leadership:
u2013 Support the Guest Service Manager with all new starters induction plans including, systems training, property familiarisation, compliance etc.
u2013 Give feedback to Guest Service Manager to support with the probationary/review process of the new starter/team member.
u2013 Ensure that the Guest Service Team is operating in line with the required Marriott standards.
u2013 Support the Guest Services Manager with the development of the GSA team.
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team.
u2013 Support the Guest Services Manager in with employee relations issues that may occur within the department with the support of the Regional People team.
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team.
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience.
u2013 Previous experience in a customer-facing or fast-paced hospitality role
u2013 A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
u2013 A warm, open personality with an empathetic, relatable approach to guest and team interactions
u2013 Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
u2013 Demonstrated ability to lead and inspire a team through hands-on guidance and support
u2013 The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
u2013 Fluency in English
u2013 Knowledge of the Opera system
What we Offer
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
All Marriott Employee Benefits.
Apprenticeship programmes available.
Learning and Development Opportunities are available through our Leadership Development Programmes
20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
Uniform provided.
24/7 Employee Assistance Programme for you and your family.
Giving you access to counselling services, physical wellbeing & financial aid.
28 holiday days (pro rata for part-time).
Automatic Enrolment into a workplace pension scheme.
_This company is an equal opportunity employer._
frnch1
**Job Number** 25094759
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
As a Guest Services Supervisor, youu2019re at the heart of the hotel operations supporting the Reception and the Food and Beverage department. Youu2019re a true versatile supervisor and are able to adapt to changing business needs. You will support and drive the daily operations as well as supporting the Guest Service Manager in creating an engaging and supportive atmosphere.
Role in our Family
Reception:
u2013 Oversee daily front desk operations, ensuring smooth check-ins and check-outs.
u2013 Act as the first point of contact for escalated guest inquiries, requests, and complaints.
u2013 Support and guide front office team members to deliver exceptional guest service.
u2013 Monitor and ensure the cleanliness and organization of the reception and lobby areas.
u2013 Assist in training team members on hotel standards, procedures, and guest service.
u2013 Ensure guest requests and preferences are communicated effectively to relevant departments.
u2013 Maintain and review guest feedback logs, addressing any concerns and escalating issues as needed.
u2013 Promote Marriott Bonvoy membership, assisting team members in engaging guests.
u2013 Support the Guest Service Manager with responding to Guest satisfaction surveys, departmental meetings and any engagement activities
F&B Operations:
u2013 Supervise the setup and maintenance of the breakfast buffet, ensuring quality and presentation align with Marriott standards.
u2013 Support the F&B team during service to provide a seamless guest experience.
u2013 Monitor food safety and hygiene practices, ensuring compliance with regulations.
u2013 Conduct regular checks on buffet replenishment and food quality.
u2013 Assist in training team members on food handling and hygiene protocols.
u2013 Ensure the cleanliness of restaurant areas, including tables and service stations.
u2013 Assist with stock control, placing orders for F&B supplies as needed.
u2013 Address guest feedback and escalate any concerns to management.
Team leadership:
u2013 Support the Guest Service Manager with all new starters induction plans including, systems training, property familiarisation, compliance etc.
u2013 Give feedback to Guest Service Manager to support with the probationary/review process of the new starter/team member.
u2013 Ensure that the Guest Service Team is operating in line with the required Marriott standards.
u2013 Support the Guest Services Manager with the development of the GSA team.
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team.
u2013 Support the Guest Services Manager in with employee relations issues that may occur within the department with the support of the Regional People team.
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team.
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience.
u2013 Previous experience in a customer-facing or fast-paced hospitality role
u2013 A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
u2013 A warm, open personality with an empathetic, relatable approach to guest and team interactions
u2013 Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
u2013 Demonstrated ability to lead and inspire a team through hands-on guidance and support
u2013 The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
u2013 Fluency in English
u2013 Knowledge of the Opera system
What we Offer
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
All Marriott Employee Benefits.
Apprenticeship programmes available.
Learning and Development Opportunities are available through our Leadership Development Programmes
20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
Uniform provided.
24/7 Employee Assistance Programme for you and your family.
Giving you access to counselling services, physical wellbeing & financial aid.
28 holiday days (pro rata for part-time).
Automatic Enrolment into a workplace pension scheme.
_This company is an equal opportunity employer._
frnch1
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Supervisor
London, London
Marriott
Posted 21 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25094759
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
As a Guest Services Supervisor, youu2019re at the heart of the hotel operations supporting the Reception and the Food and Beverage department. Youu2019re a true versatile supervisor and are able to adapt to changing business needs. You will support and drive the daily operations as well as supporting the Guest Service Manager in creating an engaging and supportive atmosphere.
Role in our Family
Reception:
u2013 Oversee daily front desk operations, ensuring smooth check-ins and check-outs.
u2013 Act as the first point of contact for escalated guest inquiries, requests, and complaints.
u2013 Support and guide front office team members to deliver exceptional guest service.
u2013 Monitor and ensure the cleanliness and organization of the reception and lobby areas.
u2013 Assist in training team members on hotel standards, procedures, and guest service.
u2013 Ensure guest requests and preferences are communicated effectively to relevant departments.
u2013 Maintain and review guest feedback logs, addressing any concerns and escalating issues as needed.
u2013 Promote Marriott Bonvoy membership, assisting team members in engaging guests.
u2013 Support the Guest Service Manager with responding to Guest satisfaction surveys, departmental meetings and any engagement activities
F&B Operations:
u2013 Supervise the setup and maintenance of the breakfast buffet, ensuring quality and presentation align with Marriott standards.
u2013 Support the F&B team during service to provide a seamless guest experience.
u2013 Monitor food safety and hygiene practices, ensuring compliance with regulations.
u2013 Conduct regular checks on buffet replenishment and food quality.
u2013 Assist in training team members on food handling and hygiene protocols.
u2013 Ensure the cleanliness of restaurant areas, including tables and service stations.
u2013 Assist with stock control, placing orders for F&B supplies as needed.
u2013 Address guest feedback and escalate any concerns to management.
Team leadership:
u2013 Support the Guest Service Manager with all new starters induction plans including, systems training, property familiarisation, compliance etc.
u2013 Give feedback to Guest Service Manager to support with the probationary/review process of the new starter/team member.
u2013 Ensure that the Guest Service Team is operating in line with the required Marriott standards.
u2013 Support the Guest Services Manager with the development of the GSA team.
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team.
u2013 Support the Guest Services Manager in with employee relations issues that may occur within the department with the support of the Regional People team.
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team.
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience.
u2013 Previous experience in a customer-facing or fast-paced hospitality role
u2013 A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
u2013 A warm, open personality with an empathetic, relatable approach to guest and team interactions
u2013 Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
u2013 Demonstrated ability to lead and inspire a team through hands-on guidance and support
u2013 The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
u2013 Fluency in English
u2013 Knowledge of the Opera system
What we Offer
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
All Marriott Employee Benefits.
Apprenticeship programmes available.
Learning and Development Opportunities are available through our Leadership Development Programmes
20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
Uniform provided.
24/7 Employee Assistance Programme for you and your family.
Giving you access to counselling services, physical wellbeing & financial aid.
28 holiday days (pro rata for part-time).
Automatic Enrolment into a workplace pension scheme.
_This company is an equal opportunity employer._
frnch1
**Job Number** 25094759
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
As a Guest Services Supervisor, youu2019re at the heart of the hotel operations supporting the Reception and the Food and Beverage department. Youu2019re a true versatile supervisor and are able to adapt to changing business needs. You will support and drive the daily operations as well as supporting the Guest Service Manager in creating an engaging and supportive atmosphere.
Role in our Family
Reception:
u2013 Oversee daily front desk operations, ensuring smooth check-ins and check-outs.
u2013 Act as the first point of contact for escalated guest inquiries, requests, and complaints.
u2013 Support and guide front office team members to deliver exceptional guest service.
u2013 Monitor and ensure the cleanliness and organization of the reception and lobby areas.
u2013 Assist in training team members on hotel standards, procedures, and guest service.
u2013 Ensure guest requests and preferences are communicated effectively to relevant departments.
u2013 Maintain and review guest feedback logs, addressing any concerns and escalating issues as needed.
u2013 Promote Marriott Bonvoy membership, assisting team members in engaging guests.
u2013 Support the Guest Service Manager with responding to Guest satisfaction surveys, departmental meetings and any engagement activities
F&B Operations:
u2013 Supervise the setup and maintenance of the breakfast buffet, ensuring quality and presentation align with Marriott standards.
u2013 Support the F&B team during service to provide a seamless guest experience.
u2013 Monitor food safety and hygiene practices, ensuring compliance with regulations.
u2013 Conduct regular checks on buffet replenishment and food quality.
u2013 Assist in training team members on food handling and hygiene protocols.
u2013 Ensure the cleanliness of restaurant areas, including tables and service stations.
u2013 Assist with stock control, placing orders for F&B supplies as needed.
u2013 Address guest feedback and escalate any concerns to management.
Team leadership:
u2013 Support the Guest Service Manager with all new starters induction plans including, systems training, property familiarisation, compliance etc.
u2013 Give feedback to Guest Service Manager to support with the probationary/review process of the new starter/team member.
u2013 Ensure that the Guest Service Team is operating in line with the required Marriott standards.
u2013 Support the Guest Services Manager with the development of the GSA team.
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team.
u2013 Support the Guest Services Manager in with employee relations issues that may occur within the department with the support of the Regional People team.
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team.
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience.
u2013 Previous experience in a customer-facing or fast-paced hospitality role
u2013 A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
u2013 A warm, open personality with an empathetic, relatable approach to guest and team interactions
u2013 Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
u2013 Demonstrated ability to lead and inspire a team through hands-on guidance and support
u2013 The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
u2013 Fluency in English
u2013 Knowledge of the Opera system
What we Offer
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
All Marriott Employee Benefits.
Apprenticeship programmes available.
Learning and Development Opportunities are available through our Leadership Development Programmes
20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
Uniform provided.
24/7 Employee Assistance Programme for you and your family.
Giving you access to counselling services, physical wellbeing & financial aid.
28 holiday days (pro rata for part-time).
Automatic Enrolment into a workplace pension scheme.
_This company is an equal opportunity employer._
frnch1
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Supervisor
London, London
Marriott
Posted 1 day ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25094759
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
As a Guest Services Supervisor, you're at the heart of the hotel operations supporting the Reception and the Food and Beverage department. You're a true versatile supervisor and are able to adapt to changing business needs. You will support and drive the daily operations as well as supporting the Guest Service Manager in creating an engaging and supportive atmosphere.
Role in our Family
Reception:
- Oversee daily front desk operations, ensuring smooth check-ins and check-outs.
- Act as the first point of contact for escalated guest inquiries, requests, and complaints.
- Support and guide front office team members to deliver exceptional guest service.
- Monitor and ensure the cleanliness and organization of the reception and lobby areas.
- Assist in training team members on hotel standards, procedures, and guest service.
- Ensure guest requests and preferences are communicated effectively to relevant departments.
- Maintain and review guest feedback logs, addressing any concerns and escalating issues as needed.
- Promote Marriott Bonvoy membership, assisting team members in engaging guests.
- Support the Guest Service Manager with responding to Guest satisfaction surveys, departmental meetings and any engagement activities
F&B Operations:
- Supervise the setup and maintenance of the breakfast buffet, ensuring quality and presentation align with Marriott standards.
- Support the F&B team during service to provide a seamless guest experience.
- Monitor food safety and hygiene practices, ensuring compliance with regulations.
- Conduct regular checks on buffet replenishment and food quality.
- Assist in training team members on food handling and hygiene protocols.
- Ensure the cleanliness of restaurant areas, including tables and service stations.
- Assist with stock control, placing orders for F&B supplies as needed.
- Address guest feedback and escalate any concerns to management.
Team leadership:
- Support the Guest Service Manager with all new starters induction plans including, systems training, property familiarisation, compliance etc.
- Give feedback to Guest Service Manager to support with the probationary/review process of the new starter/team member.
- Ensure that the Guest Service Team is operating in line with the required Marriott standards.
- Support the Guest Services Manager with the development of the GSA team.
- Actively support employee engagement initiatives, building a cohesive and motivated team.
- Support the Guest Services Manager in with employee relations issues that may occur within the department with the support of the Regional People team.
- Undertaking Duty Management shifts and supporting the Senior Hotel Management team.
- Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience.
- Previous experience in a customer-facing or fast-paced hospitality role
- A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
- A warm, open personality with an empathetic, relatable approach to guest and team interactions
- Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
- Demonstrated ability to lead and inspire a team through hands-on guidance and support
- The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
- Fluency in English
- Knowledge of the Opera system
What we Offer
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
All Marriott Employee Benefits.
Apprenticeship programmes available.
Learning and Development Opportunities are available through our Leadership Development Programmes
20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
Uniform provided.
24/7 Employee Assistance Programme for you and your family.
Giving you access to counselling services, physical wellbeing & financial aid.
28 holiday days (pro rata for part-time).
Automatic Enrolment into a workplace pension scheme.
_This company is an equal opportunity employer._
frnch1
**Job Number** 25094759
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
As a Guest Services Supervisor, you're at the heart of the hotel operations supporting the Reception and the Food and Beverage department. You're a true versatile supervisor and are able to adapt to changing business needs. You will support and drive the daily operations as well as supporting the Guest Service Manager in creating an engaging and supportive atmosphere.
Role in our Family
Reception:
- Oversee daily front desk operations, ensuring smooth check-ins and check-outs.
- Act as the first point of contact for escalated guest inquiries, requests, and complaints.
- Support and guide front office team members to deliver exceptional guest service.
- Monitor and ensure the cleanliness and organization of the reception and lobby areas.
- Assist in training team members on hotel standards, procedures, and guest service.
- Ensure guest requests and preferences are communicated effectively to relevant departments.
- Maintain and review guest feedback logs, addressing any concerns and escalating issues as needed.
- Promote Marriott Bonvoy membership, assisting team members in engaging guests.
- Support the Guest Service Manager with responding to Guest satisfaction surveys, departmental meetings and any engagement activities
F&B Operations:
- Supervise the setup and maintenance of the breakfast buffet, ensuring quality and presentation align with Marriott standards.
- Support the F&B team during service to provide a seamless guest experience.
- Monitor food safety and hygiene practices, ensuring compliance with regulations.
- Conduct regular checks on buffet replenishment and food quality.
- Assist in training team members on food handling and hygiene protocols.
- Ensure the cleanliness of restaurant areas, including tables and service stations.
- Assist with stock control, placing orders for F&B supplies as needed.
- Address guest feedback and escalate any concerns to management.
Team leadership:
- Support the Guest Service Manager with all new starters induction plans including, systems training, property familiarisation, compliance etc.
- Give feedback to Guest Service Manager to support with the probationary/review process of the new starter/team member.
- Ensure that the Guest Service Team is operating in line with the required Marriott standards.
- Support the Guest Services Manager with the development of the GSA team.
- Actively support employee engagement initiatives, building a cohesive and motivated team.
- Support the Guest Services Manager in with employee relations issues that may occur within the department with the support of the Regional People team.
- Undertaking Duty Management shifts and supporting the Senior Hotel Management team.
- Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience.
- Previous experience in a customer-facing or fast-paced hospitality role
- A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
- A warm, open personality with an empathetic, relatable approach to guest and team interactions
- Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
- Demonstrated ability to lead and inspire a team through hands-on guidance and support
- The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
- Fluency in English
- Knowledge of the Opera system
What we Offer
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
All Marriott Employee Benefits.
Apprenticeship programmes available.
Learning and Development Opportunities are available through our Leadership Development Programmes
20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
Uniform provided.
24/7 Employee Assistance Programme for you and your family.
Giving you access to counselling services, physical wellbeing & financial aid.
28 holiday days (pro rata for part-time).
Automatic Enrolment into a workplace pension scheme.
_This company is an equal opportunity employer._
frnch1
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Agent
London, London
Hyatt
Posted 1 day ago
Job Viewed
Job Description
**Description:**
**_Guest Services Agent - Front Office_**
**Salary: £26,475 Tronc**
**At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.**
**Just some of the benefits you will enjoy as a Guest Services Agent at Andaz London Liverpool Street, a concept by Hyatt Hotels**
+ **12 complimentary nights a year across Hyatt Hotels worldwide**
+ **Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!**
+ **Free meals on duty**
+ **50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels**
+ **Uniform provided and laundered complimentary**
+ **Headspace membership and access to our Employee Assistance Programme**
+ **Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide**
**What you will do as a Guest Services Agent:**
+ **Ensures that the task sheets are accurately completed at all times to ensure the most efficient communication with all Hotel departments.**
+ **Responsible for managing the flow of incoming phone calls**
+ **Providing assistance and transferring calls accordingly**
+ **Entering all requests or complaints into Hotsos and ensure a follow up is taken care by one of the Shift Leaders or Managers**
+ **Overlooking the hotel generic inbox and answering emails**
+ **Tracking of guest packages**
+ **Helping with the post/letters**
+ **Ensuring guest preferences are met by reflecting all necessary information into the guest booking**
+ **Giving local concierge information**
+ **Runs online back-ups every hour so that regular saves are done.**
+ **Ensures that all city ledger and third party payment correspondence is available upon check in and that the information corresponds in Opera and Reserve.**
+ **Checks and actions the trace report on a daily basis and reports all unresolved traces to the Shift Leader**
+ **Ensures that room moves are actioned according to standard operating procedures.**
+ **Does daily credit limit checks and reports guests without sufficient credit to the Front Office Manager.**
+ **Checks the Lost Interface on a daily basis and ensures that discrepancies are resolved.**
+ **Ensures that data accuracy standards are followed & perform regular spot check of guest registration in Opera.**
+ **Follow-up any outstanding Reservations correspondence with central reservations.**
+ **Co-ordinates Front Office breaks.**
+ **Checks any non-arrival No Show and Pre-registered Bookings and ensures that No**
+ **Show and Late Cancellation charges are raised.**
+ **Ensures employee grooming standards are immaculate at all times.**
+ **Ensures all Lounge areas are clean and tidy and well stocked at all times.**
+ **Responsible for the departmental stock take and weekly/monthly stock order.**
+ **Manages the Back Office operations on a daily basis to ensure smooth guest service and effective communication**
**About Andaz London Liverpool Street**
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
**At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!**
**Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.**
**Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.**
**Next steps:** Apply today for this **Guest Services Agent** role and start your journeywith Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
**Primary Location:** GB-ENG-London
**Organization:** Andaz Liverpool Street
**Job Level:** Full-time
**Job:** Guest Service Operations
**Req ID:** LON006861
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**_Guest Services Agent - Front Office_**
**Salary: £26,475 Tronc**
**At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.**
**Just some of the benefits you will enjoy as a Guest Services Agent at Andaz London Liverpool Street, a concept by Hyatt Hotels**
+ **12 complimentary nights a year across Hyatt Hotels worldwide**
+ **Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!**
+ **Free meals on duty**
+ **50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels**
+ **Uniform provided and laundered complimentary**
+ **Headspace membership and access to our Employee Assistance Programme**
+ **Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide**
**What you will do as a Guest Services Agent:**
+ **Ensures that the task sheets are accurately completed at all times to ensure the most efficient communication with all Hotel departments.**
+ **Responsible for managing the flow of incoming phone calls**
+ **Providing assistance and transferring calls accordingly**
+ **Entering all requests or complaints into Hotsos and ensure a follow up is taken care by one of the Shift Leaders or Managers**
+ **Overlooking the hotel generic inbox and answering emails**
+ **Tracking of guest packages**
+ **Helping with the post/letters**
+ **Ensuring guest preferences are met by reflecting all necessary information into the guest booking**
+ **Giving local concierge information**
+ **Runs online back-ups every hour so that regular saves are done.**
+ **Ensures that all city ledger and third party payment correspondence is available upon check in and that the information corresponds in Opera and Reserve.**
+ **Checks and actions the trace report on a daily basis and reports all unresolved traces to the Shift Leader**
+ **Ensures that room moves are actioned according to standard operating procedures.**
+ **Does daily credit limit checks and reports guests without sufficient credit to the Front Office Manager.**
+ **Checks the Lost Interface on a daily basis and ensures that discrepancies are resolved.**
+ **Ensures that data accuracy standards are followed & perform regular spot check of guest registration in Opera.**
+ **Follow-up any outstanding Reservations correspondence with central reservations.**
+ **Co-ordinates Front Office breaks.**
+ **Checks any non-arrival No Show and Pre-registered Bookings and ensures that No**
+ **Show and Late Cancellation charges are raised.**
+ **Ensures employee grooming standards are immaculate at all times.**
+ **Ensures all Lounge areas are clean and tidy and well stocked at all times.**
+ **Responsible for the departmental stock take and weekly/monthly stock order.**
+ **Manages the Back Office operations on a daily basis to ensure smooth guest service and effective communication**
**About Andaz London Liverpool Street**
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
**At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!**
**Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.**
**Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.**
**Next steps:** Apply today for this **Guest Services Agent** role and start your journeywith Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
**Primary Location:** GB-ENG-London
**Organization:** Andaz Liverpool Street
**Job Level:** Full-time
**Job:** Guest Service Operations
**Req ID:** LON006861
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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