565 Hotel Chains jobs in the United Kingdom

Guest Services Manager

CV1 1DA Coventry, West Midlands £32000 Annually WhatJobs

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
We are seeking an experienced and charismatic individual to join our client's renowned hospitality group as a Guest Services Manager. This role is central to ensuring an exceptional guest experience, blending operational efficiency with personalized service. The successful candidate will be responsible for leading the front-of-house team, overseeing daily operations, and maintaining the highest standards of hospitality. This is a hybrid role, requiring a balance of on-site presence in Coventry, West Midlands, UK and remote administrative tasks.

Key Responsibilities include:
  • Managing and motivating a team of receptionists, concierges, and guest relations officers.
  • Ensuring all guest requests and complaints are handled promptly, courteously, and professionally.
  • Developing and implementing service standards and training programs for the front office team.
  • Overseeing check-in and check-out processes, room assignments, and guest billing.
  • Liaising with other hotel departments, such as housekeeping and maintenance, to ensure seamless service delivery.
  • Monitoring guest feedback and implementing measures for continuous improvement.
  • Managing departmental budgets and inventory control for front office supplies.
  • Maintaining a visible and accessible presence on the floor to interact with guests and staff.
  • Handling escalated guest issues and ensuring satisfactory resolutions.
  • Contributing to the overall strategic planning and success of the hotel.
The ideal candidate will have a proven track record in hotel management or a related hospitality leadership role, with at least 3 years of experience in front office operations. A diploma or degree in Hospitality Management is highly desirable. Exceptional leadership, communication, and problem-solving skills are essential. You must be able to demonstrate a strong commitment to guest satisfaction and a passion for the hospitality industry. The ability to work effectively in a fast-paced environment and adapt to changing demands is crucial. Familiarity with property management systems (PMS) is required. This is a fantastic opportunity to advance your career in a prestigious hospitality establishment.
This advertiser has chosen not to accept applicants from your region.

Guest Services Manager

M1 6ZQ Manchester, North West £32000 Annually WhatJobs

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a renowned establishment in the hospitality sector, is seeking an experienced and dynamic Guest Services Manager to oversee operations in Manchester, Greater Manchester, UK . This role is pivotal in ensuring an exceptional guest experience, leading a team of front-of-house staff, and upholding the highest standards of service excellence. You will be responsible for managing daily operations, resolving guest concerns, and driving initiatives to enhance guest satisfaction and loyalty.

Key Responsibilities:
  • Oversee the daily operations of the front desk, concierge, and guest relations departments.
  • Lead, train, and motivate a team of guest service professionals to deliver outstanding service.
  • Manage guest check-ins and check-outs, ensuring efficiency and a welcoming experience.
  • Handle guest inquiries, requests, and complaints promptly and professionally, seeking satisfactory resolutions.
  • Implement and monitor service standards, ensuring consistency and quality across all guest interactions.
  • Collaborate with other departments (e.g., housekeeping, F&B) to ensure a seamless guest experience.
  • Develop and maintain strong relationships with guests, anticipating their needs and preferences.
  • Manage room inventory and assist with the development of room rate strategies.
  • Conduct regular staff meetings, performance reviews, and training sessions.
  • Analyse guest feedback and implement improvements to enhance overall guest satisfaction.
  • Ensure compliance with all hotel policies, procedures, and health and safety regulations.

Qualifications:
  • Proven experience in a supervisory or management role within the hospitality industry, preferably in front office operations.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong understanding of hotel operations and guest service principles.
  • Ability to remain calm and professional under pressure.
  • Proficiency in hotel management software (PMS) and booking systems.
  • A passion for delivering exceptional customer service.
  • Ability to multitask and manage priorities effectively.
  • Problem-solving skills and a proactive approach to guest relations.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • A relevant qualification in Hospitality Management is advantageous.

This is a fantastic opportunity to join a leading hospitality brand and contribute to its reputation for excellence. If you are dedicated to creating memorable guest experiences in Manchester, Greater Manchester, UK , we would love to hear from you.
This advertiser has chosen not to accept applicants from your region.

Guest Services Manager

SR1 1DB Sunderland, North East £38000 Annually WhatJobs

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a renowned hospitality group with a portfolio of exceptional properties, is seeking a dedicated and experienced Guest Services Manager to join their fully remote operational support team. This role is pivotal in ensuring outstanding guest experiences across all our locations, focusing on service excellence and customer satisfaction.

You will be responsible for developing and implementing guest service standards, training front-line staff on best practices, and overseeing the resolution of guest concerns and feedback. This involves proactively identifying opportunities to enhance the guest journey and maintain our reputation for quality and attentiveness. You will work closely with property management teams to ensure consistent service delivery.

Key responsibilities include managing online reviews and reputation management platforms, analyzing guest feedback to identify trends and areas for improvement, and developing service recovery strategies. You will also contribute to the development of customer loyalty programs and initiatives aimed at increasing guest retention and satisfaction. The ability to effectively communicate service expectations and provide constructive feedback to remote teams is essential.

We are looking for candidates with extensive experience in hotel operations, guest relations, or customer service management, preferably within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are a must. A strong understanding of the hospitality landscape, including current trends and customer expectations, is required. The ability to work autonomously, manage multiple priorities, and maintain a high level of professionalism in a remote setting is critical.

This is an exciting opportunity to contribute to the success of a leading hospitality brand while enjoying the benefits of a fully remote role. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic, service-oriented environment, we encourage you to apply. You will play a key role in shaping our guest service strategy and ensuring memorable stays for all our visitors. The ideal candidate will be proactive, detail-oriented, and dedicated to upholding the highest standards of hospitality. This role requires a deep understanding of customer service principles and a commitment to exceeding guest expectations through effective remote leadership and coordination.
This advertiser has chosen not to accept applicants from your region.

Guest Services Manager

MK9 2AA Milton Keynes, South East £30000 Annually WhatJobs

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a prestigious hotel in the heart of Milton Keynes, Buckinghamshire, UK , is seeking an enthusiastic and service-oriented Guest Services Manager to lead their front-of-house operations. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the reception team, overseeing check-in/check-out processes, handling guest inquiries and issues, and maintaining the highest standards of hospitality. The ideal candidate will have a passion for service excellence and a proven ability to lead a team effectively.

Key Responsibilities:
  • Manage and inspire the front desk team, ensuring efficient operations and high levels of guest satisfaction.
  • Oversee all aspects of guest services, including reservations, check-in, check-out, concierge, and bell desk operations.
  • Handle guest complaints and service issues promptly and professionally, seeking satisfactory resolutions.
  • Develop and implement service standards and training programs to ensure consistent delivery of exceptional guest experiences.
  • Monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions.
  • Ensure the smooth operation of the hotel's computer systems and property management software (PMS).
  • Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences.
  • Manage the front desk budget and control operational costs.
  • Maintain the hotel's brand reputation through outstanding service delivery.
  • Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
  • Ensure compliance with all hotel policies, procedures, and health & safety regulations.

Qualifications:
  • Proven experience (3-5 years) in a supervisory or management role within hotel front office operations.
  • Excellent understanding of hotel operations and guest service principles.
  • Proficiency with Property Management Systems (PMS) and standard office software.
  • Strong leadership, team management, and motivational skills.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • A passion for hospitality and a commitment to delivering outstanding guest experiences.
  • Ability to remain calm and professional under pressure.
  • Excellent organizational and time-management skills.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • A degree or diploma in Hospitality Management is advantageous.
This is a fantastic opportunity for a driven individual to advance their career in the hospitality industry and contribute to the success of a renowned hotel.
This advertiser has chosen not to accept applicants from your region.

Guest Services Manager - UK

Royal Caribbean Group

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.


Qualifications:

1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2. 2-3yrs of hotelier experience

3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)


Duties and Responsibilities:

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.

2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.

3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.

4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.

5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.

6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

This advertiser has chosen not to accept applicants from your region.

Guest Services Manager - UK

London, London Royal Caribbean Group

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.


Qualifications:

1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2. 2-3yrs of hotelier experience

3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)


Duties and Responsibilities:

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.

2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.

3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.

4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.

5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.

6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

This advertiser has chosen not to accept applicants from your region.

Remote Guest Services Manager

BD1 1AA Bradford, Yorkshire and the Humber £38000 Annually WhatJobs

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly motivated and experienced Remote Guest Services Manager to oversee all aspects of guest experience and satisfaction for their expanding portfolio of hospitality services. This is a fully remote position, offering the flexibility to work from anywhere within the UK, while driving exceptional service standards. You will be responsible for developing and implementing guest service strategies, training remote teams, and ensuring consistent quality across all touchpoints. The ideal candidate will have a proven background in hospitality management, with a strong emphasis on customer service excellence and remote team leadership. You will act as the primary point of contact for guest feedback, resolving issues efficiently and professionally, and identifying areas for service improvement. This role requires exceptional communication skills, a proactive approach to problem-solving, and the ability to foster a positive and guest-centric culture within a virtual environment. Responsibilities include:
  • Developing and implementing comprehensive guest service standards and protocols.
  • Managing and training a distributed team of guest relations professionals.
  • Monitoring guest feedback channels (reviews, surveys, direct communication) and responding appropriately.
  • Resolving escalated guest issues and complaints with professionalism and efficiency.
  • Identifying trends in guest feedback to recommend service improvements.
  • Collaborating with operations and marketing teams to enhance the overall guest journey.
  • Ensuring compliance with all company policies and service level agreements.
  • Utilizing CRM and other service management tools to track guest interactions and satisfaction.
  • Reporting on key guest service metrics and performance indicators.
  • Continuously seeking innovative ways to elevate the guest experience in a remote setting.
Qualifications:
  • Proven experience in hospitality management, with a focus on guest relations or customer service.
  • Demonstrated experience in managing remote teams.
  • Excellent communication, interpersonal, and conflict-resolution skills.
  • Strong understanding of customer service principles and best practices.
  • Proficiency with customer relationship management (CRM) software and other relevant technologies.
  • Ability to analyze data and generate actionable insights.
  • Self-motivated with the ability to work independently and manage time effectively.
  • A passion for delivering outstanding guest experiences.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
This is an excellent opportunity to lead guest services from a remote capacity and make a significant impact.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Hotel chains Jobs in United Kingdom !

Guest Services Manager (Remote)

WV1 1AA Wolverhampton, West Midlands £30000 Annually WhatJobs

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking an exceptional Guest Services Manager to lead their remote guest relations team. This is a fully remote position, offering the flexibility to work from anywhere in the UK. You will be responsible for setting the standard for exceptional guest experiences, managing a team of remote guest service representatives, and ensuring seamless communication and support for all guests. The ideal candidate possesses outstanding interpersonal skills, a deep understanding of hospitality principles, and a proven ability to lead and motivate a distributed team. This role is crucial for maintaining our client's reputation for unparalleled customer care.

Key Responsibilities:
  • Lead, train, and mentor a team of remote Guest Service Representatives, fostering a positive and high-performing work environment.
  • Develop and implement strategies to enhance overall guest satisfaction and loyalty.
  • Oversee the daily operations of the guest services function, ensuring timely and effective resolution of guest inquiries and issues.
  • Establish and maintain high standards for guest communication across all channels (phone, email, chat, social media).
  • Monitor guest feedback and online reviews, identifying trends and implementing improvements to service delivery.
  • Develop and refine Standard Operating Procedures (SOPs) for guest services to ensure consistency and efficiency.
  • Collaborate with other departments (e.g., Sales, Marketing, Operations) to ensure a cohesive guest experience.
  • Manage escalated guest complaints, resolving them efficiently and to the guest's satisfaction.
  • Analyze guest service data to identify areas for improvement and report on key performance indicators (KPIs).
  • Ensure the team is well-equipped with the knowledge and tools to provide exceptional service.
  • Contribute to the development of training materials and ongoing team development.
  • Champion a culture of proactive service and guest-centricity throughout the organization.
Qualifications and Experience:
  • Proven experience in a guest services, customer relations, or hospitality management role.
  • Demonstrated experience in leading and managing a team, preferably in a remote setting.
  • Exceptional communication, active listening, and interpersonal skills.
  • Strong problem-solving abilities and a calm demeanor under pressure.
  • Proficiency with customer relationship management (CRM) software and other guest service platforms.
  • A thorough understanding of customer service best practices and the hospitality industry.
  • Ability to develop and implement effective service strategies.
  • Excellent organizational and time management skills.
  • A proactive approach to identifying and addressing guest needs.
  • Bachelor's degree in Hospitality Management, Business, or a related field is a plus.
  • Experience in the travel or accommodation sector is advantageous.
This advertiser has chosen not to accept applicants from your region.

Guest Services Manager - Remote

PL1 2AA Plymouth, South West £35000 Annually WhatJobs

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a leading name in the hospitality sector, is seeking an experienced and customer-focused Guest Services Manager to lead their operations on a fully remote basis. This exciting opportunity is perfect for a seasoned hospitality professional looking to leverage their skills in managing guest experiences and team performance from anywhere in the UK.

In this remote role, you will be responsible for overseeing all aspects of guest services, ensuring exceptional customer satisfaction and operational efficiency. You will lead and motivate a remote team of guest service representatives, setting high standards for service delivery and providing ongoing training and development. Your duties will include managing guest feedback, resolving complex complaints, and implementing strategies to enhance the overall guest journey. You'll work closely with various departments, including marketing, sales, and operations, to ensure a seamless guest experience from booking to post-stay.

Key Responsibilities:
  • Lead, train, and mentor a remote team of guest service professionals to deliver outstanding customer service.
  • Develop and implement service standards and procedures to ensure consistency and quality across all guest touchpoints.
  • Monitor guest feedback channels (reviews, surveys, direct communication) and implement service recovery strategies.
  • Handle escalated guest issues and complaints with professionalism and efficiency, aiming for first-contact resolution.
  • Analyze service performance metrics and identify areas for improvement, implementing data-driven solutions.
  • Collaborate with marketing and sales teams to promote special offers and enhance guest loyalty programs.
  • Ensure efficient management of booking systems and guest databases.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Contribute to the development of new service initiatives and product enhancements.
  • Maintain a thorough understanding of industry trends and best practices in guest relations and hospitality management.

The ideal candidate will have a proven track record in hospitality management, with at least 4 years of experience in guest services or a similar role. A diploma or degree in Hospitality Management or a related field is preferred. Exceptional interpersonal, communication, and problem-solving skills are essential. Proficiency in using CRM and property management systems is required. The ability to inspire and manage a remote team effectively, foster a positive work environment, and maintain a high level of attention to detail in a remote setting is crucial.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Hotel Chains Jobs