526 Hotel Chains jobs in the United Kingdom

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.



The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.



As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.



Responsibilities:



Reception:



u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.



u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.



u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.



u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.



u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.



u2013 Manage the reception and assist with the daily duties where required.



u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.



u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.



u2013 Champion the PMS Opera system.



F&B/Kitchen Operations:



u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.



u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.



u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.



u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.



u2013 Maintain accurate documentation related to health & safety protocols.



u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.



u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.



Team management:



u2013 Manage recruitment needs of the departments, utilising the relevant system



u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training



u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s



u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property



u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment



u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback



u2013 Actively support employee engagement initiatives, building a cohesive and motivated team



u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities



u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team



u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team



u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience



Person Specifications:



u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.



u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction



u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner



u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively



u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)



u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations



u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations



u2013 Ability to communicate in an effective and clear manner



u2013 Working knowledge of Opera PMS



We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.



u2013 All Marriott Employee Benefits



u2013 Apprenticeship programmes available



u2013 Learning and Development Opportunities are available through our Leadership Development Programmes



u2013 Heavily discounted hotel stays and food & beverage discounts



u2013 Uniform provided



u /7 Employee Assistance Programme for you and your family



u2013 Giving you access to counselling services, physical wellbeing & financial aid



u holiday days (pro rata for part-time)



u2013 Automatic Enrolment into a workplace pension scheme



_This company is an equal opportunity employer._



frnch1

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.



The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.



As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.



Responsibilities:



Reception:



u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.



u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.



u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.



u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.



u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.



u2013 Manage the reception and assist with the daily duties where required.



u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.



u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.



u2013 Champion the PMS Opera system.



F&B/Kitchen Operations:



u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.



u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.



u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.



u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.



u2013 Maintain accurate documentation related to health & safety protocols.



u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.



u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.



Team management:



u2013 Manage recruitment needs of the departments, utilising the relevant system



u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training



u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s



u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property



u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment



u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback



u2013 Actively support employee engagement initiatives, building a cohesive and motivated team



u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities



u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team



u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team



u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience



Person Specifications:



u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.



u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction



u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner



u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively



u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)



u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations



u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations



u2013 Ability to communicate in an effective and clear manner



u2013 Working knowledge of Opera PMS



We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.



u2013 All Marriott Employee Benefits



u2013 Apprenticeship programmes available



u2013 Learning and Development Opportunities are available through our Leadership Development Programmes



u2013 Heavily discounted hotel stays and food & beverage discounts



u2013 Uniform provided



u /7 Employee Assistance Programme for you and your family



u2013 Giving you access to counselling services, physical wellbeing & financial aid



u holiday days (pro rata for part-time)



u2013 Automatic Enrolment into a workplace pension scheme



_This company is an equal opportunity employer._



frnch1

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
- Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
- Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
- Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
- Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
- Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
- Manage the reception and assist with the daily duties where required.
- Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
- Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
- Champion the PMS Opera system.
F&B/Kitchen Operations:
- Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
- Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
- Ensure all food items are prepared and presented in accordance with brand standards and specifications.
- Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
- Maintain accurate documentation related to health & safety protocols.
- Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
- Manage recruitment needs of the departments, utilising the relevant system
- Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
- Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPI's
- Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
- Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
- Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
- Actively support employee engagement initiatives, building a cohesive and motivated team
- Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
- Managing employee relations issues that may occur within the department with the support of the Regional People team
- Undertaking Duty Management shifts and supporting the Senior Hotel Management team
- Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
- Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
- Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
- Ability to manage and resolve guest complaints in a professional, calm, and confident manner
- Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
- Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
- Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
- Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
- Ability to communicate in an effective and clear manner
- Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
- All Marriott Employee Benefits
- Apprenticeship programmes available
- Learning and Development Opportunities are available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family
- Giving you access to counselling services, physical wellbeing & financial aid
- 28 holiday days (pro rata for part-time)
- Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide 
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 
+ Uniform provided and laundered complimentary 
+ Headspace membership and access to our Employee Assistance Programme 
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! 
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. 
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. 
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels! 
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

About Finn Lough

Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation, and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.

About the Role

We are looking for a friendly, motivated, and detail-oriented Guest Services Associate to join the team at Finn Lough. The ideal candidate will assist with reception duties and manage bookings, ensuring every guest has a seamless experience from the moment they reach out to the team until the time they check out. This position plays a vital role in providing exceptional customer service, acting as an ambassador for Finn Lough in representing the value and care we wish to give our guests.

Responsibilities

Reception Duties

• Greet and welcome guests in a warm and professional manner upon arrival.
• Check guests in and out efficiently, ensuring accurate documentation and payment processing.
• Answer phone calls, emails, and other guest enquiries promptly and professionally.
• Provide information to guests regarding accommodation options, amenities, local attractions, and services available at Finn Lough.
• Maintain an organised reception area, ensuring it is always welcoming and professional.

Reservations Management

• Manage and process guest reservations via phone, email, and online platforms.
• Respond to enquiries and provide accurate availability and pricing information.
• Ensure that all bookings are accurately entered into the reservation system and confirmed to guests.
• Assist with upselling and promoting available services, packages, and experiences.
• Monitor and manage cancellations, amendments, and special requests related to guest bookings.
• Ensure payments are accurate and reconciled on a daily basis.
• Liaise with the Sales team to ensure availability of offers and packages.
• Maintain up-to-date knowledge of current rates, availability, and promotional offers.

Guest Services & Customer Care

• Provide a high standard of customer service throughout the guest journey, ensuring a memorable stay.
• Handle any guest concerns or complaints promptly and professionally, escalating where necessary.
• Assist with organising additional guest services such as transportation, activities, and special requests.
• Ensure that guests' needs are anticipated and met, providing personalized experiences wherever possible.

Required Skills

• Previous experience in a customer-facing role, ideally within a hospitality or sales environment.
• Bachelors Degree or Higher in Hospitality or Tourism related subject is desirable
• Strong communication skills with a friendly and approachable demeanour.
• Proficient in using computer systems and booking software (experience with reservation systems is a plus).
• Excellent organisational and time-management skills.
• Ability to multitask and stay calm under pressure.
• Ability to work as part of a team and collaborate with various departments.
• High attention to detail and accuracy in all tasks.
• Flexibility to work varied shifts, including weekends and holidays as required.
• A passion for delivering exceptional customer service and ensuring guest satisfaction.
• A genuine interest in sustainability and contributing to environmentally conscious initiatives.

Preferred Skills

• A background in hospitality, tourism, or sales.
• Knowledge of the local area and its attractions.
• Experience with upselling and promotional strategies.

Pay range and compensation package

£25,000- £28,500 depending on experience

Live in Accommodation Available for relocation

Access to wellness facilities

Equal Opportunity Statement

At Finn Lough, we are committed to fostering an inclusive and diverse workplace where everyone is treated with fairness, dignity, and respect. We believe that diversity enhances our team and contributes to an exceptional guest experience.

Finn Lough is an equal opportunity employer and does not discriminate based on race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.

We are a family and are dedicated to creating a welcoming and supportive environment where all employees have the opportunity to thrive and contribute their unique talents.

Our client, a renowned hotel group, is seeking a highly motivated and customer-focused Guest Services Manager to join their prestigious establishment in Liverpool, Merseyside, UK . This role is critical in ensuring an exceptional guest experience from arrival to departure, fostering a culture of service excellence throughout the hotel. This is a hands-on, on-site position requiring a dedicated and proactive individual.

As a Guest Services Manager, your primary responsibilities will include overseeing the front desk operations, managing the concierge and bell staff, and ensuring all guest inquiries and requests are handled promptly and efficiently. You will be responsible for training and developing the guest services team, setting performance standards, and conducting regular performance reviews. Creating a welcoming atmosphere and resolving guest issues with diplomacy and professionalism are key aspects of this role. You will also be involved in guest feedback management, implementing strategies to enhance guest satisfaction and loyalty. This includes monitoring online reviews and responding appropriately, as well as developing and implementing service improvement initiatives. Your role will involve working closely with other departments, such as housekeeping, food and beverage, and sales, to ensure seamless operations and a consistent guest experience.

The ideal candidate will have a minimum of 3-5 years of experience in hospitality management, with a proven track record in guest relations or front office operations. Excellent leadership, communication, and interpersonal skills are essential, along with a passion for delivering outstanding customer service. You should be proficient in hotel management software and possess strong problem-solving abilities. The ability to remain calm and effective under pressure, especially during peak periods, is crucial. A flexible approach to working hours, including evenings, weekends, and holidays, is required. Candidates should demonstrate a strong understanding of hospitality standards and best practices. A degree or diploma in Hospitality Management or a related field is advantageous. You will be expected to embody the company's service ethos and motivate your team to achieve high standards in every guest interaction. This role requires a visible presence on the hotel floor to provide support and guidance to both staff and guests.

Our client is seeking an experienced and dynamic Guest Services Manager to oversee all aspects of guest relations and satisfaction within their esteemed establishment in Leicester, Leicestershire, UK . This pivotal role involves leading a team of front desk staff, concierges, and guest relations officers to deliver exceptional service standards. You will be responsible for managing daily operations, ensuring seamless check-in and check-out processes, and resolving guest complaints efficiently and professionally. The ideal candidate will have a proven track record in high-end hospitality, with strong leadership abilities and a keen eye for detail. Your responsibilities will include developing and implementing service protocols, training staff to maintain exemplary service levels, and managing guest feedback systems to identify areas for improvement. You will also liaise with other departments, such as housekeeping and food and beverage, to ensure a cohesive guest experience. Performance metrics will include guest satisfaction scores, occupancy rates, and departmental efficiency. This role requires excellent communication and interpersonal skills, a proactive approach to problem-solving, and the ability to remain calm under pressure. A passion for hospitality and a commitment to exceeding guest expectations are paramount. The role will involve a hybrid work schedule, with a mix of on-site and remote working flexibility. We are looking for an individual who can contribute to a positive and productive work environment, fostering a culture of excellence and guest-centricity.

Our client, a leading hospitality provider, is seeking an experienced and charismatic Guest Services Manager for their establishment in Milton Keynes, Buckinghamshire, UK . This role is central to ensuring an unparalleled guest experience, overseeing front-of-house operations and leading a dedicated team. You will be responsible for managing check-in and check-out procedures, handling guest inquiries and complaints with professionalism and efficiency, and coordinating with various departments to fulfill guest requests. A key focus will be on developing and implementing service standards that exceed guest expectations, fostering a culture of exceptional hospitality. The successful candidate will possess strong leadership qualities, excellent interpersonal skills, and a passion for customer service. You will be involved in staff training and development, performance management, and ensuring adherence to company policies and procedures. Responsibilities include managing reservations, overseeing concierge services, and ensuring the seamless operation of all guest-facing touchpoints. This role requires the ability to anticipate guest needs, solve problems creatively, and maintain composure under pressure. A proactive approach to service recovery and a commitment to continuous improvement are essential. You will also be involved in monitoring guest feedback and implementing strategies to enhance overall satisfaction. The ideal candidate will have previous experience in a supervisory or management role within the hospitality sector. A polished and professional demeanor is required at all times. This is a fantastic opportunity to make a significant impact on the guest experience and contribute to the success of a reputable establishment. Join a team that values dedication, teamwork, and a commitment to excellence.