20 Hotel Chains jobs in Earl's Court
Guest Services Agent
London, London
Hyatt
Posted 13 days ago
Job Viewed
Job Description
**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
London, London
4C Group
Posted today
Job Viewed
Job Description
Join to apply for the
Guest Services Manager
role at
4C Groupn3 weeks ago Be among the first 25 applicantsnJoin to apply for the
Guest Services Manager
role at
4C GroupnApply for this job
Guest Services Manager
Holiday Inn London Camden Lock, 30 Jamestown Road, London, NW1 7BY
Apply for this job
Share
Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us.
Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five-minute walk away, granting our guests easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King's Cross, and St Pancras International Train Stations are all within a short bus ride from our central location.
Here's What You'll Be Doing
Managing all Front Office tasks during your shift, providing personalized service to guestsnResponding promptly to guest feedbacknBuilding brand awareness and fostering guest loyaltynPreparing daily guest reports and conducting team meetingsnEnsuring proper handling of cash and billing of guest expensesnAssisting as Duty Manager and supporting team training and developmentnCreating a positive and collaborative team environment
Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays.
What We Offer
Discounted accommodation at thousands of hotels across 4 continentsnSpecial discounts for friends and familynReferral bonuses up to £500nWellness and mental health support programsnFun staff partiesnCycle to work programnFree meals during shiftsnEmployee recognition and rewards
What We Expect From You
Previous experience in hotel Front Office operations is requirednStrong leadership skills— leading by example and working as part of the teamnExperience with OPERA PMS is a plusnTraining in Health & Safety and Crisis Management is beneficialnFlexibility to work different shifts as needednPunctuality and a strong work ethic
Apply for this job Back to SearchnSeniority level
Seniority level Entry levelnEmployment type
Employment type Full-timenJob function
Job function OthernIndustries HospitalitynReferrals increase your chances of interviewing at 4C Group by 2xnSign in to set job alerts for “Guest Services Manager” roles.
London, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 4 days agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffrn
Guest Services Manager
role at
4C Groupn3 weeks ago Be among the first 25 applicantsnJoin to apply for the
Guest Services Manager
role at
4C GroupnApply for this job
Guest Services Manager
Holiday Inn London Camden Lock, 30 Jamestown Road, London, NW1 7BY
Apply for this job
Share
Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us.
Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five-minute walk away, granting our guests easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King's Cross, and St Pancras International Train Stations are all within a short bus ride from our central location.
Here's What You'll Be Doing
Managing all Front Office tasks during your shift, providing personalized service to guestsnResponding promptly to guest feedbacknBuilding brand awareness and fostering guest loyaltynPreparing daily guest reports and conducting team meetingsnEnsuring proper handling of cash and billing of guest expensesnAssisting as Duty Manager and supporting team training and developmentnCreating a positive and collaborative team environment
Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays.
What We Offer
Discounted accommodation at thousands of hotels across 4 continentsnSpecial discounts for friends and familynReferral bonuses up to £500nWellness and mental health support programsnFun staff partiesnCycle to work programnFree meals during shiftsnEmployee recognition and rewards
What We Expect From You
Previous experience in hotel Front Office operations is requirednStrong leadership skills— leading by example and working as part of the teamnExperience with OPERA PMS is a plusnTraining in Health & Safety and Crisis Management is beneficialnFlexibility to work different shifts as needednPunctuality and a strong work ethic
Apply for this job Back to SearchnSeniority level
Seniority level Entry levelnEmployment type
Employment type Full-timenJob function
Job function OthernIndustries HospitalitynReferrals increase your chances of interviewing at 4C Group by 2xnSign in to set job alerts for “Guest Services Manager” roles.
London, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 4 days agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
London, London
Four Points Flex by Sheraton London Euston
Posted today
Job Viewed
Job Description
Overview
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both Front Office and Food & Beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.nExperience
Experience:
RequirednEmployment
Employment:
Full-timenSalary
Salary:
from £31,900 yearlynStarting time
Starting time:
Immediate start!nAbout Four Points Flex by Sheraton London Euston
The Four Points Flex by Sheraton was the first of its kind in the UK, located in the heart of Euston, the property opened its doors in July 2024, it is the newest addition to the Splendid Hospitality
#J-18808-Ljbffrn
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both Front Office and Food & Beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.nExperience
Experience:
RequirednEmployment
Employment:
Full-timenSalary
Salary:
from £31,900 yearlynStarting time
Starting time:
Immediate start!nAbout Four Points Flex by Sheraton London Euston
The Four Points Flex by Sheraton was the first of its kind in the UK, located in the heart of Euston, the property opened its doors in July 2024, it is the newest addition to the Splendid Hospitality
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
London, London
Staycity Group
Posted today
Job Viewed
Job Description
Join to apply for the
Guest Services Manager
role at
Staycity GroupnWelcome to
Wilde , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.nWe are on the search for our next
Guest Services Manager
to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At
Wilde , we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.nBenefits:nFlexible working patternsnBonus scheme that rewards high performers; based on our core values and tied to individual property goalsnDiscounted rates for overnight stays for you, and your family and friendsnRefer and earn scheme - earn up to £/€550nEducation Support to help you foster new skillsnVolunteer days: 2 paid volunteer days per yearnEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)nWe would love you to have:n2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience is preferred but training can be providednWhat you can do for us:nEndless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in our dynamic lobby, bar, and host stand, maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.nBe the Ultimate Brand Ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.nMake a Lasting Impact: master communication and teamwork to create memorable experiences for every guest.nStay Driven, Stay Motivated: strive for excellence daily—set ambitious goals and exceed them; we push boundaries and celebrate our collective success.nExemplify Excellence at All Times: greet guests warmly from arrival, ensuring they feel welcome and at home.nUnderstand Your Guests: learn preferences and needs to provide personalised, thoughtful service.nSet the Mood: create the right atmosphere through details like lighting and cleanliness.nMaster Every Shift: ensure seamless operations during opening, swing, or closing shifts, including health & safety and complaints management.nPush the Boundaries of Excellence: continuously seek opportunities to improve.nLead with Kindness and Respect: foster a culture of respect and inclusivity.nEngage with the Community: participate in local charity events and initiatives.nStart your Wilde journey today!
Take the leap and click "apply" nownSeniority level
Entry levelnEmployment type
Full-timenJob function
OthernIndustries: HospitalitynReferrals increase your chances of interviewing at Staycity Group. Get notified about new Guest Services Manager jobs in
London, England, United Kingdom .
#J-18808-Ljbffrn
Guest Services Manager
role at
Staycity GroupnWelcome to
Wilde , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.nWe are on the search for our next
Guest Services Manager
to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At
Wilde , we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.nBenefits:nFlexible working patternsnBonus scheme that rewards high performers; based on our core values and tied to individual property goalsnDiscounted rates for overnight stays for you, and your family and friendsnRefer and earn scheme - earn up to £/€550nEducation Support to help you foster new skillsnVolunteer days: 2 paid volunteer days per yearnEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)nWe would love you to have:n2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience is preferred but training can be providednWhat you can do for us:nEndless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in our dynamic lobby, bar, and host stand, maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.nBe the Ultimate Brand Ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.nMake a Lasting Impact: master communication and teamwork to create memorable experiences for every guest.nStay Driven, Stay Motivated: strive for excellence daily—set ambitious goals and exceed them; we push boundaries and celebrate our collective success.nExemplify Excellence at All Times: greet guests warmly from arrival, ensuring they feel welcome and at home.nUnderstand Your Guests: learn preferences and needs to provide personalised, thoughtful service.nSet the Mood: create the right atmosphere through details like lighting and cleanliness.nMaster Every Shift: ensure seamless operations during opening, swing, or closing shifts, including health & safety and complaints management.nPush the Boundaries of Excellence: continuously seek opportunities to improve.nLead with Kindness and Respect: foster a culture of respect and inclusivity.nEngage with the Community: participate in local charity events and initiatives.nStart your Wilde journey today!
Take the leap and click "apply" nownSeniority level
Entry levelnEmployment type
Full-timenJob function
OthernIndustries: HospitalitynReferrals increase your chances of interviewing at Staycity Group. Get notified about new Guest Services Manager jobs in
London, England, United Kingdom .
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Manager
London, London
Staycity Group
Posted today
Job Viewed
Job Description
OverviewnStaycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a
Guest Services Manager
to help shape the Staycity London Dalston's guest journey across the hotel while being part of the Front of House team and overseeing all departments' guest journey (Bar, The Shop, Events, Reception, Roof Terrace, Gym, Restaurant).
Benefits
Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)
An extra day off to celebrate your birthday
We would love you to have
Previous experience of at least 2 years working at the Front Desk in a similar property
Experience using Opera and excellent communication and interpersonal skills are required for this role.
What you can do for us
A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Join us and be part of the journey.
#J-18808-Ljbffrn
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a
Guest Services Manager
to help shape the Staycity London Dalston's guest journey across the hotel while being part of the Front of House team and overseeing all departments' guest journey (Bar, The Shop, Events, Reception, Roof Terrace, Gym, Restaurant).
Benefits
Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)
An extra day off to celebrate your birthday
We would love you to have
Previous experience of at least 2 years working at the Front Desk in a similar property
Experience using Opera and excellent communication and interpersonal skills are required for this role.
What you can do for us
A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Join us and be part of the journey.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager - UK
London, London
Royal Caribbean Group
Posted today
Job Viewed
Job Description
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Manager (EBGSM)
London, London
myGwork - LGBTQ+ Business Community
Posted today
Job Viewed
Job Description
Overview
Join to apply for the
Guest Services Manager (EBGSM)
role at
myGwork - LGBTQ+ Business Community . This role is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Do not contact the recruiter directly.nJob Introduction: Do you want to be part of an award-winning team? The winners of Strong Together award in 2025, are looking for a
Guest Services Manager
who will join our creative team of 5 and support us delivering the excellent service we are known for, in a state-of-the-art building in Canary Wharf.nThe Guest Services Manager will oversee the smooth running of the Front of House Department, including Reception, Switchboard, Helpdesk and Events Coordination duties, with a focus on developing the service and maintaining a one-team approach with other service partners.nType of contract:
Full-time, permanentnHours:
40 per week (Monday-Friday; shift rota basis, with flexibility as per business needs).nWhat you will get :nFinancial Freedom: Exclusive travel and grocery discounts, life assurance and cash rewards, plus subsidised meals while on duty in onsite restaurants and bars.nSecure Your Future: Contributory pension scheme.nHealth Matters: Wellness programs, an Employee Assistance Program, and digital counselling services for wellbeing support.nThrive Personally & Professionally: Learning and development opportunities to elevate your career.nCelebrate Excellence: WOW Awards to recognise outstanding peers.nGive Back to Community: One paid day off annually to support a cause you’re passionate about.nMain ResponsibilitiesnInspire, engage and guide a Guest Services team, delivering service excellence.nManage all aspects of operations including staffing, rotas, HSE requirements, budgets, client/guest innovations, HR management and ER support.nCollaborate with others in the organisation, seeking input and sharing information with the team.nMaintain awareness of business activity and ensure client expectations are consistently delivered and developed.nDevelop excellent working relationships with the client and stakeholders at all levels.nHelp create, familiarise and implement site-specific SOPs.nThe ideal candidate willnShare our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.nExperience in managing a team in a customer-facing environment, with knowledge of basic HR processes.nPrevious experience in Guest Services in a high-end client service environment is preferred.nUnderstanding of the demands of working in a prestigious, corporate environment and Front and Back of House processes.nAbility to develop and maintain excellent relationships with key stakeholders.nStrong customer service ethic and pride in delivering first-class service.nDetail-oriented, able to work under pressure and meet deadlines with a professional presentation.nAbout UsnRapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer offering meaningful roles for individuals with additional needs.nFind out more about us and our values at job adverts respond to applicants; please check your inbox and junk/spam folders for responses. Due to high application volumes, we recommend applying to one role at a time and choose the role that best matches your experience.
#J-18808-Ljbffrn
Join to apply for the
Guest Services Manager (EBGSM)
role at
myGwork - LGBTQ+ Business Community . This role is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Do not contact the recruiter directly.nJob Introduction: Do you want to be part of an award-winning team? The winners of Strong Together award in 2025, are looking for a
Guest Services Manager
who will join our creative team of 5 and support us delivering the excellent service we are known for, in a state-of-the-art building in Canary Wharf.nThe Guest Services Manager will oversee the smooth running of the Front of House Department, including Reception, Switchboard, Helpdesk and Events Coordination duties, with a focus on developing the service and maintaining a one-team approach with other service partners.nType of contract:
Full-time, permanentnHours:
40 per week (Monday-Friday; shift rota basis, with flexibility as per business needs).nWhat you will get :nFinancial Freedom: Exclusive travel and grocery discounts, life assurance and cash rewards, plus subsidised meals while on duty in onsite restaurants and bars.nSecure Your Future: Contributory pension scheme.nHealth Matters: Wellness programs, an Employee Assistance Program, and digital counselling services for wellbeing support.nThrive Personally & Professionally: Learning and development opportunities to elevate your career.nCelebrate Excellence: WOW Awards to recognise outstanding peers.nGive Back to Community: One paid day off annually to support a cause you’re passionate about.nMain ResponsibilitiesnInspire, engage and guide a Guest Services team, delivering service excellence.nManage all aspects of operations including staffing, rotas, HSE requirements, budgets, client/guest innovations, HR management and ER support.nCollaborate with others in the organisation, seeking input and sharing information with the team.nMaintain awareness of business activity and ensure client expectations are consistently delivered and developed.nDevelop excellent working relationships with the client and stakeholders at all levels.nHelp create, familiarise and implement site-specific SOPs.nThe ideal candidate willnShare our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.nExperience in managing a team in a customer-facing environment, with knowledge of basic HR processes.nPrevious experience in Guest Services in a high-end client service environment is preferred.nUnderstanding of the demands of working in a prestigious, corporate environment and Front and Back of House processes.nAbility to develop and maintain excellent relationships with key stakeholders.nStrong customer service ethic and pride in delivering first-class service.nDetail-oriented, able to work under pressure and meet deadlines with a professional presentation.nAbout UsnRapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer offering meaningful roles for individuals with additional needs.nFind out more about us and our values at job adverts respond to applicants; please check your inbox and junk/spam folders for responses. Due to high application volumes, we recommend applying to one role at a time and choose the role that best matches your experience.
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6
Guest Services Manager - UK
London, London
Royal Caribbean Group
Posted today
Job Viewed
Job Description
Direct message the job poster from Royal Caribbean GroupnRECRUITMENT COORDINATOR at Royal Caribbean Group
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.nQualifications:n1. Hotel Director/Hotel General Manager background in a 4- or 5-star hoteln2. 2-3yrs of hotelier experiencen3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)nDuties and Responsibilities:nTakes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.nResponsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.nEffectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.nEffectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.nAssigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.nComprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearancenSeniority level
Mid-Senior levelnEmployment type
ContractnJob function
Product Management, Production, and ManufacturingnIndustries
Travel Arrangements and HospitalitynWe’ve removed non-essential boilerplate to focus on the role and requirements.
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Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.nQualifications:n1. Hotel Director/Hotel General Manager background in a 4- or 5-star hoteln2. 2-3yrs of hotelier experiencen3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)nDuties and Responsibilities:nTakes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.nResponsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.nEffectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.nEffectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.nAssigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.nComprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearancenSeniority level
Mid-Senior levelnEmployment type
ContractnJob function
Product Management, Production, and ManufacturingnIndustries
Travel Arrangements and HospitalitynWe’ve removed non-essential boilerplate to focus on the role and requirements.
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7
Guest Services Manager - Night
London, London
Staycity Group
Posted today
Job Viewed
Job Description
OverviewnJoin to apply for the
Guest Services Manager - Night
role at
Staycity Group . Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next
Guest Services Manager - Night
to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.
Responsibilities
Endless opportunities in one space: welcome guests and craft the guest experience in our dynamic lobby, bar, and host stand while maintaining a fun, fresh, and fast-paced environment.
Be the ultimate brand ambassador: take ownership of your role with energy and flair—represent Wilde with pride.
Make a lasting impact: communicate effectively and work as a team to create memorable experiences for every guest.
Stay driven and motivated: strive for excellence daily, set ambitious goals, and celebrate collective success.
Exemplify excellence at all times: greet guests warmly and ensure they feel welcome and at home.
Understand your guests: learn guest preferences to provide personalised, thoughtful service.
Set the mood: contribute to a great atmosphere by attending to details such as lighting and cleanliness.
Master every shift: open, swing, or close while ensuring smooth operations, health & safety, and handling complaints.
Push the boundaries of excellence: continually seek opportunities to innovate and improve.
Lead with kindness and respect: foster a culture of inclusivity and teamwork.
Engage with the community: participate in local charity events and initiatives to build strong community relationships.
Qualifications
2+ years of experience in a similar role, ideally within the lifestyle hotel or hospitality sector.
Knowledge of Front Office operations.
Some previous F&B/Barista experience is preferred but training can be provided.
Benefits
Paid family leave (more than 1 year of service)
Flexible working patterns
Bonus scheme aligned to core values and property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme – up to £/€550
Cycle to work scheme
Education support to foster new skills
Volunteer days: 2 paid days per year
Employee Assistance Program (EAP) for you and your family
An extra day off to celebrate your birthday
Start your Wilde journey today! Take the leap and click "apply" now!
#J-18808-Ljbffrn
Guest Services Manager - Night
role at
Staycity Group . Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next
Guest Services Manager - Night
to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.
Responsibilities
Endless opportunities in one space: welcome guests and craft the guest experience in our dynamic lobby, bar, and host stand while maintaining a fun, fresh, and fast-paced environment.
Be the ultimate brand ambassador: take ownership of your role with energy and flair—represent Wilde with pride.
Make a lasting impact: communicate effectively and work as a team to create memorable experiences for every guest.
Stay driven and motivated: strive for excellence daily, set ambitious goals, and celebrate collective success.
Exemplify excellence at all times: greet guests warmly and ensure they feel welcome and at home.
Understand your guests: learn guest preferences to provide personalised, thoughtful service.
Set the mood: contribute to a great atmosphere by attending to details such as lighting and cleanliness.
Master every shift: open, swing, or close while ensuring smooth operations, health & safety, and handling complaints.
Push the boundaries of excellence: continually seek opportunities to innovate and improve.
Lead with kindness and respect: foster a culture of inclusivity and teamwork.
Engage with the community: participate in local charity events and initiatives to build strong community relationships.
Qualifications
2+ years of experience in a similar role, ideally within the lifestyle hotel or hospitality sector.
Knowledge of Front Office operations.
Some previous F&B/Barista experience is preferred but training can be provided.
Benefits
Paid family leave (more than 1 year of service)
Flexible working patterns
Bonus scheme aligned to core values and property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme – up to £/€550
Cycle to work scheme
Education support to foster new skills
Volunteer days: 2 paid days per year
Employee Assistance Program (EAP) for you and your family
An extra day off to celebrate your birthday
Start your Wilde journey today! Take the leap and click "apply" now!
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
8
Guest Services Manager - Night
London, London
Staycity Group
Posted today
Job Viewed
Job Description
Overview
Join to apply for the
Guest Services Manager - Night
role at
Staycity Group . Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next
Guest Services Manager - Night
to work with our Guest Services Hosts and the wider team across public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment and bring your enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that values your unique contribution.nBenefits
Paid family leave (>1 year of service)nFlexible working patternsnBonus scheme that rewards high performers based on core values and property goalsnDiscounted rates for overnight stays for you, your family and friendsnRefer and earn scheme – up to £/€550nCycle to work scheme to support a healthy lifestyle and the planetnEducation Support to foster new skillsnVolunteer days: 2 paid volunteer days per yearnEmployee Assistance Program (EAP) for you and your familynAn extra day off to celebrate your birthdaynWe would love you to have
2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience preferred but training can be providednWhat you can do for us
Endless Opportunities in One Space: Welcome guests and contribute to a dynamic lobby, bar, and host stand while collaborating with multiple departmentsnBe the Ultimate Brand Ambassador: Represent Wilde with enthusiasm and pridenMake a Lasting Impact: Use confident communication and teamwork to create memorable guest experiencesnStay Driven: Aim for excellence and contribute to collective successnExemplify Excellence: Greet guests warmly and make them feel at homenUnderstand Your Guests: Learn preferences to provide personalised servicenSet the Mood: Manage details that enhance the guest experiencenMaster Every Shift: Open, swing, or close with seamless operations and safety focusnPush the Boundaries of Excellence: Seek opportunities to innovate and improvenLead with Kindness and Respect: Foster a culture of inclusivity and respectnEngage with the Community: Participate in local charity events and initiativesnStart your Wilde journey today! Take the leap and click "apply" now!nSeniority level
Entry levelnEmployment type
Full-timenJob function
OthernIndustries
Hospitality
#J-18808-Ljbffrn
Join to apply for the
Guest Services Manager - Night
role at
Staycity Group . Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next
Guest Services Manager - Night
to work with our Guest Services Hosts and the wider team across public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment and bring your enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that values your unique contribution.nBenefits
Paid family leave (>1 year of service)nFlexible working patternsnBonus scheme that rewards high performers based on core values and property goalsnDiscounted rates for overnight stays for you, your family and friendsnRefer and earn scheme – up to £/€550nCycle to work scheme to support a healthy lifestyle and the planetnEducation Support to foster new skillsnVolunteer days: 2 paid volunteer days per yearnEmployee Assistance Program (EAP) for you and your familynAn extra day off to celebrate your birthdaynWe would love you to have
2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience preferred but training can be providednWhat you can do for us
Endless Opportunities in One Space: Welcome guests and contribute to a dynamic lobby, bar, and host stand while collaborating with multiple departmentsnBe the Ultimate Brand Ambassador: Represent Wilde with enthusiasm and pridenMake a Lasting Impact: Use confident communication and teamwork to create memorable guest experiencesnStay Driven: Aim for excellence and contribute to collective successnExemplify Excellence: Greet guests warmly and make them feel at homenUnderstand Your Guests: Learn preferences to provide personalised servicenSet the Mood: Manage details that enhance the guest experiencenMaster Every Shift: Open, swing, or close with seamless operations and safety focusnPush the Boundaries of Excellence: Seek opportunities to innovate and improvenLead with Kindness and Respect: Foster a culture of inclusivity and respectnEngage with the Community: Participate in local charity events and initiativesnStart your Wilde journey today! Take the leap and click "apply" now!nSeniority level
Entry levelnEmployment type
Full-timenJob function
OthernIndustries
Hospitality
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
9