844 Hotel Groups jobs in the United Kingdom
Hotel Operations Manager
LS1 5DG Leeds, Yorkshire and the Humber
£45000 Annually
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Job Description
Our client, a prestigious hotel group, is seeking an experienced and dedicated Hotel Operations Manager to oversee the daily operations of their flagship establishment. This is an on-site role requiring strong leadership and a passion for delivering exceptional guest experiences.
The Role:
As the Hotel Operations Manager, you will be responsible for ensuring the smooth and efficient running of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. You will lead and motivate a diverse team of hospitality professionals, fostering a culture of excellence in service delivery. Your key responsibilities will include managing operational budgets, implementing service standards, ensuring guest satisfaction, and driving revenue growth. You will work closely with the General Manager to develop and execute strategic initiatives that enhance the hotel's reputation and profitability. This position demands a proactive leader with excellent problem-solving skills and a deep understanding of hotel operations management.
Key Responsibilities:
The Role:
As the Hotel Operations Manager, you will be responsible for ensuring the smooth and efficient running of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. You will lead and motivate a diverse team of hospitality professionals, fostering a culture of excellence in service delivery. Your key responsibilities will include managing operational budgets, implementing service standards, ensuring guest satisfaction, and driving revenue growth. You will work closely with the General Manager to develop and execute strategic initiatives that enhance the hotel's reputation and profitability. This position demands a proactive leader with excellent problem-solving skills and a deep understanding of hotel operations management.
Key Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring high standards of service and efficiency.
- Lead, train, and motivate the hotel staff to deliver exceptional guest experiences.
- Manage operational budgets, control costs, and optimize revenue streams.
- Develop and implement Standard Operating Procedures (SOPs) for all operational areas.
- Ensure compliance with health, safety, and hygiene regulations.
- Monitor guest feedback and implement measures to enhance guest satisfaction.
- Collaborate with department heads to address operational challenges and implement improvements.
- Manage inventory and procurement for operational supplies.
- Contribute to strategic planning and business development initiatives.
- Act as a point of contact for VIP guests and resolve escalated issues.
- Proven experience as an Operations Manager or similar role within the hospitality industry, preferably in a hotel environment.
- Demonstrated leadership skills with the ability to manage and inspire diverse teams.
- Strong understanding of hotel operations, including front office, F&B, and housekeeping.
- Excellent financial acumen, with experience in budget management and cost control.
- Proficiency in hotel management software (PMS) and related systems.
- Exceptional customer service and problem-solving skills.
- Strong communication and interpersonal abilities.
- A passion for delivering outstanding guest experiences.
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Hotel Operations Manager
LE1 5AN Leicester, East Midlands
£45000 Annually
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Our client, a renowned hotel, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their establishment. This crucial role involves managing various departments including front office, housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. The ideal candidate will be a natural leader with a strong understanding of hotel management principles, a passion for hospitality, and a proven ability to drive operational excellence and profitability.
Key Responsibilities:
The successful candidate will possess a degree in Hospitality Management or a related field, coupled with at least 5 years of progressive experience in hotel operations. Strong leadership, communication, and problem-solving skills are essential. You should have a comprehensive understanding of hotel software systems and a keen eye for detail. This role is based in **Leicester, Leicestershire, UK**, and requires a dedicated professional committed to delivering exceptional guest experiences and driving business success. A strategic thinker with a hands-on approach is highly valued.
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of all hotel departments, ensuring high standards of service and efficiency.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Develop and implement operational policies and procedures to optimize performance and guest experience.
- Lead, train, and motivate a diverse team of hotel staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement improvements to address concerns and enhance satisfaction.
- Collaborate with department heads to set performance goals and ensure their achievement.
- Manage relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of services and goods.
- Oversee the maintenance and upkeep of hotel facilities, ensuring they are in excellent condition.
- Prepare operational reports for senior management, providing insights into performance and strategic recommendations.
The successful candidate will possess a degree in Hospitality Management or a related field, coupled with at least 5 years of progressive experience in hotel operations. Strong leadership, communication, and problem-solving skills are essential. You should have a comprehensive understanding of hotel software systems and a keen eye for detail. This role is based in **Leicester, Leicestershire, UK**, and requires a dedicated professional committed to delivering exceptional guest experiences and driving business success. A strategic thinker with a hands-on approach is highly valued.
Qualifications:
- Degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of progressive experience in hotel operations management.
- Proven experience in managing multiple hotel departments (Front Office, Housekeeping, F&B).
- Strong leadership, team management, and motivational skills.
- Excellent understanding of hotel financial management and budgeting.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Strong customer service orientation and problem-solving abilities.
- Excellent communication and interpersonal skills.
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1
Hotel Operations Manager
EH1 2PA Edinburgh, Scotland
£45000 Annually
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Job Description
Our client, a highly-regarded luxury hotel in the heart of Edinburgh, Scotland, UK , is seeking an experienced and dynamic Hotel Operations Manager. This critical role is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences and maintaining the highest standards of service excellence across all departments. You will lead a diverse team, fostering a positive and productive work environment, and driving operational efficiency. The Hotel Operations Manager will manage front office, housekeeping, food and beverage, and other key operational areas, ensuring seamless coordination and high performance. Responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimising revenue generation. You will be instrumental in maintaining the hotel's reputation for quality, service, and luxury. The ideal candidate will have a proven track record in hotel management, with a deep understanding of hospitality operations, guest relations, and staff development. Strong leadership, excellent problem-solving skills, and a passion for delivering memorable guest experiences are essential. You will also be responsible for ensuring compliance with all health, safety, and hygiene regulations. This is an exciting opportunity to make a significant impact on a premier hotel property and advance your career in the thriving hospitality industry. The role requires a hands-on approach, with the ability to motivate and inspire a team to achieve exceptional results. Regular interaction with guests and stakeholders is expected. Performance metrics will include guest satisfaction scores, operational cost management, and staff performance. Contributing to the hotel's strategic goals and maintaining its competitive edge in the market will be key objectives.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Banqueting.
- Ensure the delivery of exceptional guest service and satisfaction at all times.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Manage departmental budgets, control costs, and optimise revenue opportunities.
- Lead, train, and motivate a diverse team of hospitality professionals.
- Ensure compliance with all health, safety, and licensing regulations.
- Conduct regular staff performance reviews and implement training programs.
- Monitor guest feedback and implement improvements to enhance the guest experience.
- Collaborate with the General Manager and other department heads to achieve hotel objectives.
- Maintain relationships with suppliers and manage inventory levels effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel operations management.
- Proven track record of success in managing hotel departments.
- Strong knowledge of hotel operations, revenue management, and guest relations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficiency in property management systems (PMS) and other hotel software.
- A passion for delivering outstanding customer service.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
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2
Hotel Operations Manager
ST1 1AA Staffordshire, West Midlands
£40000 Annually
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Job Description
Our client, a reputable hotel renowned for its exceptional guest experience, is seeking a dynamic and results-oriented Hotel Operations Manager to oversee daily operations in Stoke-on-Trent, Staffordshire, UK . This key leadership position involves managing multiple departments, ensuring seamless service delivery, and contributing to the overall profitability and success of the establishment.
Key Responsibilities:
Qualifications and Experience:
This is an excellent opportunity for a dedicated hospitality professional to make a significant impact in a well-established hotel located in Stoke-on-Trent . You will be instrumental in driving operational excellence and ensuring memorable experiences for every guest.
Key Responsibilities:
- Overseeing the day-to-day operations of Front Office, Housekeeping, Food & Beverage, and other relevant departments.
- Ensuring the highest standards of guest service are consistently met and exceeded.
- Managing and motivating departmental teams, fostering a positive and productive work environment.
- Developing and implementing operational strategies to enhance efficiency and guest satisfaction.
- Managing departmental budgets, controlling costs, and maximising revenue.
- Recruiting, training, and developing staff to ensure a skilled and motivated workforce.
- Implementing and upholding hotel policies, procedures, and standards.
- Responding effectively to guest feedback and resolving any issues or complaints promptly.
- Ensuring compliance with health, safety, and security regulations.
- Collaborating with other managers to achieve hotel objectives.
Qualifications and Experience:
- Proven experience in hotel management, preferably in a supervisory or managerial role within operations.
- A strong understanding of hotel operations across various departments.
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in hotel management software and systems.
- Strong financial acumen, including budgeting and cost control.
- Excellent problem-solving and decision-making abilities.
- A commitment to delivering outstanding customer service.
- Strong communication and presentation skills.
- Relevant hospitality qualifications are desirable.
This is an excellent opportunity for a dedicated hospitality professional to make a significant impact in a well-established hotel located in Stoke-on-Trent . You will be instrumental in driving operational excellence and ensuring memorable experiences for every guest.
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3
Hotel Operations Manager
BS1 4DQ Bristol, South West
£45000 Annually
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Our client, a distinguished hotel group, is looking for an experienced and highly motivated Hotel Operations Manager to oversee the smooth running of their prestigious property in **Bristol, South West England, UK**. This role demands exceptional leadership and a passion for delivering outstanding guest experiences. You will be responsible for managing all day-to-day operations, including front desk, housekeeping, food and beverage, and guest services, ensuring the highest standards of service delivery. Key duties include staff management and training, budget control, inventory management, implementing operational policies and procedures, and ensuring guest satisfaction. The ideal candidate will have a strong background in hotel management or hospitality operations, with a proven ability to lead teams, control costs, and drive revenue. Excellent interpersonal and communication skills are essential, along with a keen eye for detail and a problem-solving attitude. Experience with property management systems (PMS) is required. This is a fantastic opportunity to advance your career in the hospitality industry within a renowned organisation. Join us to lead a dedicated team and contribute to the success of a premier hospitality establishment.
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4
Hotel Operations Manager
BN1 1AB East Sussex, South East
£55000 Annually
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Job Description
Our client is a highly-regarded independent hotel known for its exceptional guest service and vibrant atmosphere. We are seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day running of our establishment in the heart of **Brighton, East Sussex, UK**. This hands-on role requires a comprehensive understanding of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. You will be responsible for ensuring operational efficiency, maintaining high standards of service, managing budgets, and leading a diverse team to deliver unforgettable guest experiences. The ideal candidate is a motivated leader with a passion for hospitality and a proven ability to drive profitability and guest satisfaction.
Responsibilities:
Responsibilities:
- Oversee and manage the daily operations of all hotel departments, ensuring seamless service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Lead, motivate, and develop a team of department heads and staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor inventory levels for supplies and coordinate with vendors for procurement.
- Handle guest complaints and resolve issues promptly and professionally.
- Conduct regular operational audits and implement improvements based on findings.
- Collaborate with the General Manager on strategic planning, marketing initiatives, and financial performance.
- Ensure that all staff receive adequate training and adhere to hotel standards and procedures.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- A minimum of 5 years of progressive experience in hotel management, with at least 3 years in a senior operational role (e.g., Assistant Hotel Manager, Operations Manager).
- Proven track record of success in managing hotel operations and driving profitability.
- Strong knowledge of hotel operations, including front office, housekeeping, F&B, and event management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Strong financial acumen and experience with budgeting and P&L management.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A passion for hospitality and a commitment to delivering outstanding guest service.
- Problem-solving skills and the ability to remain calm under pressure.
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5
Hotel Operations Manager
WV1 2DT Wolverhampton, West Midlands
£40000 Annually
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Our client is searching for a dynamic and experienced Hotel Operations Manager to oversee the day-to-day running of a bustling hotel located in Wolverhampton, West Midlands, UK . This hybrid role requires a leader with a passion for hospitality, a keen eye for detail, and a commitment to delivering exceptional guest experiences. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring they operate efficiently and to the highest standards. The ideal candidate will have a proven track record in hotel management, demonstrating strong leadership skills, excellent problem-solving abilities, and a comprehensive understanding of hotel operations. You will be instrumental in driving revenue, controlling costs, and fostering a positive work environment for the hotel staff. Key responsibilities include developing and implementing operational strategies, managing staff performance, ensuring guest satisfaction, and maintaining the hotel's brand reputation. You will also liaise with vendors, suppliers, and regulatory bodies to ensure smooth operations. The ability to multitask, remain calm under pressure, and adapt to the fast-paced demands of the hospitality industry is essential. This role involves a combination of on-site management and strategic planning, offering flexibility for a well-rounded professional. If you are a results-oriented individual with a deep understanding of the hospitality sector and a desire to excel, we encourage you to apply.
Responsibilities:
Responsibilities:
- Oversee all hotel operations, ensuring seamless service delivery.
- Manage and lead departmental teams, fostering a collaborative environment.
- Implement and maintain high standards of guest service and satisfaction.
- Develop and manage operational budgets, controlling costs effectively.
- Monitor and optimize revenue streams, particularly in F&B and accommodation.
- Ensure compliance with health, safety, and hygiene regulations.
- Conduct regular staff training and performance evaluations.
- Liaise with suppliers and manage inventory effectively.
- Develop and implement strategies to enhance guest experience and loyalty.
- Address guest complaints and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Minimum of 5 years of experience in hotel operations management.
- Demonstrated leadership and team management skills.
- Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
- Excellent customer service and problem-solving abilities.
- Financial acumen, including budgeting and P&L management.
- Knowledge of relevant health and safety regulations.
- Proficiency in hotel management software (PMS).
- Ability to work effectively in a hybrid environment, balancing on-site and off-site duties.
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Hotel Operations Manager
BT1 1FF Belfast, Northern Ireland
£40000 Annually
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Our client, a prestigious hotel group, is looking for a seasoned Hotel Operations Manager to lead its exceptional team in Belfast, Northern Ireland, UK . This key role involves overseeing the day-to-day operations of the hotel, ensuring the highest standards of guest service, operational efficiency, and staff performance. The ideal candidate will have a comprehensive understanding of the hospitality industry, strong leadership capabilities, and a passion for delivering outstanding guest experiences.
Responsibilities include managing and coordinating all hotel departments, including front office, housekeeping, food and beverage, and maintenance, to ensure seamless operations. You will be responsible for developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction. Budget management is a critical aspect of this role; you will oversee departmental budgets, control costs, and strive to maximise revenue generation. Ensuring compliance with all health, safety, and hygiene regulations is paramount, maintaining a safe and welcoming environment for guests and staff.
The Hotel Operations Manager will lead, train, and motivate the hotel team, fostering a positive and productive work environment. Performance management, staff scheduling, and recruitment will be key duties. You will also be involved in strategic planning, contributing to the hotel's overall business objectives and growth. Building and maintaining strong relationships with guests, addressing any concerns or feedback promptly and professionally, is essential. A proven track record in hotel management or a senior operations role within the hospitality sector is required. Excellent communication, interpersonal, and problem-solving skills are necessary. A degree in Hospitality Management or a related field is highly preferred. This role requires dedication and a proactive approach to ensure the continued success and reputation of the hotel.
Responsibilities include managing and coordinating all hotel departments, including front office, housekeeping, food and beverage, and maintenance, to ensure seamless operations. You will be responsible for developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction. Budget management is a critical aspect of this role; you will oversee departmental budgets, control costs, and strive to maximise revenue generation. Ensuring compliance with all health, safety, and hygiene regulations is paramount, maintaining a safe and welcoming environment for guests and staff.
The Hotel Operations Manager will lead, train, and motivate the hotel team, fostering a positive and productive work environment. Performance management, staff scheduling, and recruitment will be key duties. You will also be involved in strategic planning, contributing to the hotel's overall business objectives and growth. Building and maintaining strong relationships with guests, addressing any concerns or feedback promptly and professionally, is essential. A proven track record in hotel management or a senior operations role within the hospitality sector is required. Excellent communication, interpersonal, and problem-solving skills are necessary. A degree in Hospitality Management or a related field is highly preferred. This role requires dedication and a proactive approach to ensure the continued success and reputation of the hotel.
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Hotel Operations Manager
OX1 2AA Oxford, South East
£55000 Annually
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Our client is seeking a highly experienced and passionate Hotel Operations Manager to lead and enhance the guest experience and operational efficiency at their prestigious property located in the heart of Oxford, Oxfordshire, UK . This is an on-site role requiring a strong presence and leadership within the hotel. The Operations Manager will oversee all front-of-house and back-of-house departments, including Rooms Division, Food & Beverage, and Concierge services, ensuring seamless service delivery and adherence to brand standards. You will be instrumental in driving revenue, controlling costs, and fostering a positive work environment for the team. The role demands exceptional leadership, meticulous attention to detail, and a deep understanding of the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Direct and manage the day-to-day operations of all hotel departments to achieve optimal guest satisfaction and financial performance.
- Develop and implement strategic initiatives to enhance guest services, operational standards, and staff performance.
- Oversee departmental budgets, control expenses, and identify opportunities for cost savings without compromising quality.
- Recruit, train, motivate, and manage the performance of departmental managers and their teams.
- Ensure compliance with all health, safety, and hygiene regulations.
- Handle guest complaints and resolve issues promptly and effectively.
- Collaborate with the General Manager and other key stakeholders to develop and execute the hotel's business plan.
- Maintain and enhance the hotel's reputation for excellence in service and hospitality.
- Conduct regular inspections of the hotel premises to ensure standards are met.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management, with a proven track record of success.
- Extensive knowledge of hotel operations, including Rooms Division, F&B, and event management.
- Strong financial acumen and experience with budgeting and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to motivate and lead a diverse team.
- Proficiency in hotel management software and systems.
- A genuine passion for guest service and a commitment to exceeding expectations.
- Must be based in or willing to relocate to the Oxford area and able to work on-site.
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8
Hotel Operations Manager
NG1 3BS Nottingham, East Midlands
£45000 Annually
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Our client, a well-established hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to lead their flagship property in Nottingham, Nottinghamshire, UK . This key leadership role is responsible for overseeing all day-to-day operations of the hotel, ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate possesses a proven background in hotel management, exceptional leadership skills, and a passion for delivering outstanding guest experiences.
Key responsibilities include managing and coordinating various hotel departments such as Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless interdepartmental communication and collaboration. You will develop and implement operational strategies to enhance guest satisfaction, drive revenue, and control costs. This involves setting performance standards, monitoring key performance indicators (KPIs), and implementing action plans for improvement. You will recruit, train, motivate, and manage hotel staff, fostering a positive and high-performing work environment. Ensuring compliance with all health, safety, and hygiene regulations is paramount. Managing the hotel's budget, P&L responsibility, and implementing cost-saving measures without compromising service quality are crucial aspects of the role. You will also handle guest complaints and feedback, resolving issues promptly and professionally to maintain guest loyalty. Building strong relationships with suppliers and local businesses will also be part of your remit.
The successful candidate must have a minimum of 5 years of experience in a senior management role within the hotel industry, preferably as an Operations Manager or General Manager. A degree in Hospitality Management or a related field is highly desirable. Strong knowledge of hotel operations, revenue management, and customer service best practices is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are required. You should be adept at financial management, budget control, and strategic planning. The ability to work under pressure, manage multiple priorities, and thrive in a fast-paced environment is critical. This is an exceptional opportunity for a seasoned hospitality professional to take on a leadership role in a vibrant hotel in Nottingham .
Key responsibilities include managing and coordinating various hotel departments such as Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless interdepartmental communication and collaboration. You will develop and implement operational strategies to enhance guest satisfaction, drive revenue, and control costs. This involves setting performance standards, monitoring key performance indicators (KPIs), and implementing action plans for improvement. You will recruit, train, motivate, and manage hotel staff, fostering a positive and high-performing work environment. Ensuring compliance with all health, safety, and hygiene regulations is paramount. Managing the hotel's budget, P&L responsibility, and implementing cost-saving measures without compromising service quality are crucial aspects of the role. You will also handle guest complaints and feedback, resolving issues promptly and professionally to maintain guest loyalty. Building strong relationships with suppliers and local businesses will also be part of your remit.
The successful candidate must have a minimum of 5 years of experience in a senior management role within the hotel industry, preferably as an Operations Manager or General Manager. A degree in Hospitality Management or a related field is highly desirable. Strong knowledge of hotel operations, revenue management, and customer service best practices is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are required. You should be adept at financial management, budget control, and strategic planning. The ability to work under pressure, manage multiple priorities, and thrive in a fast-paced environment is critical. This is an exceptional opportunity for a seasoned hospitality professional to take on a leadership role in a vibrant hotel in Nottingham .
This advertiser has chosen not to accept applicants from your region.
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