838 Hotel Groups jobs in the United Kingdom
Hotel Operations Manager
Posted today
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Job Description
Responsibilities:
- Oversee daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets, P&L statements, and financial forecasts.
- Lead, train, and motivate the hotel operations team.
- Ensure high standards of service quality, safety, and cleanliness.
- Implement and monitor operational policies and procedures.
- Manage inventory, procurement, and vendor relationships.
- Address guest feedback and resolve operational issues promptly.
- Contribute to marketing and sales initiatives to drive business.
- Proven experience as an Operations Manager in the hotel or hospitality industry.
- Strong understanding of hotel operations and management principles.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in financial management and budgeting.
- Proficiency in hotel management software (PMS).
- Ability to analyze data and implement operational improvements.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Adaptability and problem-solving skills in a fast-paced environment.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Direct and manage all hotel departments to ensure operational efficiency and guest satisfaction.
- Develop and implement strategies to improve service quality and guest loyalty.
- Oversee staffing, training, and performance management of department heads and hotel staff.
- Manage the hotel budget, including revenue forecasting, cost control, and expense management.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor and manage inventory levels for supplies and F&B, ensuring optimal stock rotation and minimal waste.
- Handle guest complaints and resolve issues promptly and professionally.
- Maintain relationships with suppliers and service providers.
- Conduct regular inspections of hotel facilities to ensure standards are met.
- Work closely with the General Manager to achieve strategic business objectives.
- Implement marketing and sales initiatives to drive occupancy and revenue.
- Stay updated on industry trends and best practices in hospitality management.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with at least 2 years in a senior operational role.
- Proven experience in managing multiple hotel departments.
- Strong understanding of F&B operations, front office management, and housekeeping standards.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and POS systems.
- Strong financial acumen and experience in budgeting and cost control.
- Ability to work under pressure and make sound decisions in a dynamic environment.
- A passion for delivering exceptional customer service.
- Flexibility to work varied shifts, including evenings and weekends, as required.
This role is based at our client's premier establishment in **Milton Keynes, Buckinghamshire, UK**, offering a challenging and rewarding career in the vibrant hospitality sector.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Oversee the daily operations of all hotel departments, including front office, housekeeping, food and beverage, and banqueting, ensuring seamless service delivery.
- Manage and motivate a diverse team of hotel staff, fostering a positive work environment and promoting a culture of exceptional customer service.
- Develop and implement operational strategies to maximize guest satisfaction, revenue, and profitability.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining the highest standards throughout the property.
- Control departmental budgets, manage costs effectively, and identify opportunities for revenue enhancement.
- Develop and maintain strong relationships with guests, addressing any concerns or feedback promptly and professionally.
- Collaborate with department heads to set performance goals and monitor key performance indicators (KPIs).
- Manage inventory, procurement, and supplier relationships to ensure optimal stock levels and cost-efficiency.
- Implement and oversee training programs for staff to enhance service quality and operational efficiency.
- Contribute to the development and execution of marketing and sales initiatives to drive business.
- Ensure the hotel's brand standards are consistently met and exceeded.
- Prepare regular operational reports for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of progressive experience in hotel management, with a strong focus on operations.
- Proven track record of successfully managing multiple hotel departments.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and events.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to remain calm and effective under pressure, making sound decisions in demanding situations.
- A passion for delivering outstanding guest experiences.
- Knowledge of local market trends and competitor activities is an advantage.
- Flexibility to work varied shifts, including weekends and holidays, as required by hotel operations.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Direct and manage the daily operations of all hotel departments to ensure optimal performance and guest satisfaction.
- Develop and implement strategies to enhance operational efficiency, service quality, and profitability.
- Oversee departmental budgets, manage costs effectively, and identify opportunities for revenue growth.
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Maintain impeccable standards of cleanliness, maintenance, and safety throughout the hotel.
- Manage guest relations, handle complaints, and ensure prompt resolution of issues.
- Collaborate with the General Manager and other stakeholders on strategic planning and execution.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Oversee the recruitment, training, and performance management of staff.
- Ensure compliance with health, safety, and licensing regulations.
- Stay abreast of industry trends and best practices in hotel management.
- Foster a positive and engaging work culture.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a senior management role (e.g., Front Office Manager, F&B Manager, Assistant Hotel Manager).
- Proven ability to manage multiple departments and complex operational challenges.
- Strong financial acumen and experience with budgeting, P&L management, and forecasting.
- Exceptional leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, systems (PMS, POS), and industry best practices.
- Demonstrated commitment to delivering outstanding guest service.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Proficiency in relevant software applications.
- Flexibility to work varied hours, including evenings and weekends, as required.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Oversee and manage all hotel daily operations, ensuring efficiency and service quality.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets, control expenses, and optimize resource allocation.
- Lead, train, and motivate the hotel staff, promoting a culture of excellence.
- Ensure compliance with health, safety, and hygiene standards.
- Manage inventory and oversee procurement for operational needs.
- Handle guest feedback and resolve service issues promptly and effectively.
- Collaborate with sales and marketing teams to drive business.
- Monitor operational performance and implement continuous improvement initiatives.
- Proven experience as a Hotel Operations Manager, Assistant General Manager, or similar senior management role in hospitality.
- In-depth knowledge of hotel operations across various departments.
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate a diverse team.
- Passion for guest service and a commitment to delivering exceptional experiences.
- Proficiency in hotel management software and systems.
- Bachelor's degree in Hospitality Management or a related field is preferred.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
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Hotel Operations Manager
Posted 1 day ago
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Job Description
Hotel Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Direct and oversee the daily operations of all hotel departments to ensure smooth and efficient service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations.
- Recruit, train, motivate, and manage hotel staff to foster a high-performance culture.
- Conduct regular inspections of hotel facilities to maintain standards of cleanliness and presentation.
- Handle guest complaints and feedback effectively, resolving issues promptly and professionally.
- Collaborate with the General Manager on strategic planning, marketing initiatives, and capital expenditure projects.
- Monitor operational performance metrics and implement improvements as needed.
- Build and maintain strong relationships with guests, suppliers, and local authorities.
- Minimum of 5 years of progressive experience in hotel operations management, preferably in a supervisory or management role.
- A degree or diploma in Hospitality Management or a related field is preferred.
- Proven ability to manage multiple departments and teams effectively.
- Strong understanding of hotel operations, including Front Office, F&B, Housekeeping, and Revenue Management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- Demonstrated ability to resolve conflicts and handle challenging guest situations.
- A proactive approach to problem-solving and continuous improvement.
- Knowledge of local hospitality market trends.
- Flexibility to work varied shifts, including evenings and weekends as required by the operational needs of the hotel.
Hotel Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and coordinate the day-to-day operations of all hotel departments to ensure seamless service delivery.
- Develop and implement operational strategies to enhance guest satisfaction, efficiency, and profitability.
- Supervise, train, and motivate departmental managers and staff to achieve service excellence.
- Oversee budget management, including revenue forecasting, cost control, and P&L analysis.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Develop and maintain strong relationships with guests, addressing concerns and resolving issues promptly.
- Collaborate with the Sales and Marketing teams to drive business and enhance the hotel's market presence.
- Implement and monitor quality control measures across all operational areas.
- Manage inventory and procurement of supplies for all departments.
- Plan and oversee special events and functions held at the hotel.
- Contribute to strategic planning and business development initiatives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an Operations Manager or similar role.
- Proven track record of successfully managing multiple hotel departments.
- Strong financial acumen and experience with budgeting, P&L management, and revenue forecasting.
- Excellent leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, industry trends, and best practices.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for delivering outstanding customer service and creating memorable guest experiences.