177 Hotel Groups jobs in the United Kingdom
Head of Hotel Operations Management
G2 1DH Glasgow, Scotland
£55000 Annually
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Our client, a renowned hospitality group, is seeking an experienced and dynamic Head of Hotel Operations Management to oversee their flagship property in Glasgow, Scotland, UK . This is a crucial leadership role responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all hotel departments. You will lead a diverse team, driving excellence in service delivery, staff training, and day-to-day management of hotel operations.
The successful candidate will have a proven track record in hotel management, ideally with experience in a senior operational role. A strong understanding of hotel operations, including front office, housekeeping, food & beverage, and facilities management, is essential. You should possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team to achieve targets. A degree in Hospitality Management or a related field is preferred. You will be responsible for budgeting, cost control, and implementing strategies to enhance revenue and guest loyalty. Experience with property management systems (PMS) and other relevant hotel software is required.
Key responsibilities include:
The successful candidate will have a proven track record in hotel management, ideally with experience in a senior operational role. A strong understanding of hotel operations, including front office, housekeeping, food & beverage, and facilities management, is essential. You should possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team to achieve targets. A degree in Hospitality Management or a related field is preferred. You will be responsible for budgeting, cost control, and implementing strategies to enhance revenue and guest loyalty. Experience with property management systems (PMS) and other relevant hotel software is required.
Key responsibilities include:
- Directing and managing all hotel operational departments to ensure seamless service delivery.
- Developing and implementing operational policies and procedures to enhance efficiency and guest experience.
- Managing departmental budgets, controlling costs, and optimising revenue streams.
- Recruiting, training, and developing hotel staff, fostering a positive and high-performance work culture.
- Ensuring compliance with health, safety, and hygiene regulations.
- Monitoring guest feedback and implementing improvements to service quality.
- Building strong relationships with suppliers and stakeholders.
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Hotel Operations Manager
SW1A 0 London, London
£45000 Annually
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Our client, a renowned luxury hotel group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day running of one of their flagship properties. This is an on-site position, crucial for delivering exceptional guest experiences and ensuring the smooth operation of all hotel departments. The ideal candidate will have a passion for hospitality, a strong understanding of hotel management principles, and excellent leadership skills. You will be instrumental in maintaining high standards of service, managing staff, and optimizing operational efficiency.
Responsibilities:
Responsibilities:
- Overseeing daily operations across all hotel departments including Front Office, Housekeeping, Food & Beverage, and Banqueting.
- Ensuring the highest standards of guest service and satisfaction are met.
- Managing and motivating a diverse team of hotel staff, fostering a positive and productive work environment.
- Developing and implementing operational policies and procedures to enhance efficiency and service quality.
- Monitoring departmental budgets, controlling costs, and maximizing revenue opportunities.
- Conducting regular staff training and performance appraisals.
- Ensuring compliance with health, safety, and licensing regulations.
- Managing inventory, procurement, and vendor relationships.
- Handling guest feedback and resolving complaints promptly and professionally.
- Collaborating with the General Manager to develop and execute strategic business plans.
- Maintaining the property's physical appearance and operational readiness.
- Driving initiatives to improve operational performance and guest loyalty.
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1
Hotel Operations Manager
RG1 2LG Reading, South East
£38000 Annually
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Our client, a highly-regarded hotel group, is seeking a motivated and experienced Hotel Operations Manager to oversee the day-to-day operations of their property in Reading . This hybrid role requires a strong presence on-site to manage staff and ensure exceptional guest experiences, combined with remote responsibilities for strategic planning and administrative tasks. You will be responsible for managing various departments, including front desk, housekeeping, F&B, and maintenance, ensuring smooth coordination and high standards of service. Your focus will be on guest satisfaction, operational efficiency, staff training, and financial performance. The ideal candidate will possess a solid background in hotel management, with a proven ability to lead teams, manage budgets, and drive profitability. Key responsibilities include:
The ideal candidate will have a degree in Hospitality Management or a related field, with at least 5 years of progressive experience in hotel operations, including supervisory or management roles. Strong leadership, communication, and interpersonal skills are essential. A solid understanding of hotel operations, revenue management, and customer service principles is required. Experience with property management systems (PMS) and hotel software is necessary. The ability to motivate and manage a team, handle pressure, and make sound decisions is crucial. This role requires the flexibility to work varied shifts, including weekends and holidays, and to be present on-site as needed, while also handling some administrative tasks remotely. If you are a dedicated hospitality professional passionate about delivering outstanding guest experiences, we invite you to apply.
- Overseeing the daily operations of all hotel departments to ensure efficiency and guest satisfaction.
- Managing and developing a diverse team of hotel staff, including recruitment, training, and performance management.
- Ensuring exceptional standards of customer service are maintained across all guest touchpoints.
- Monitoring and managing departmental budgets, controlling costs, and maximizing revenue.
- Implementing and enforcing hotel policies and procedures to ensure compliance and safety.
- Collaborating with the General Manager on strategic planning and business development.
- Conducting regular staff meetings and training sessions to enhance service quality and team performance.
- Managing inventory, procurement, and supplier relationships for various hotel departments.
- Resolving guest complaints and issues promptly and effectively.
- Analyzing operational data and guest feedback to identify areas for improvement and implement solutions.
The ideal candidate will have a degree in Hospitality Management or a related field, with at least 5 years of progressive experience in hotel operations, including supervisory or management roles. Strong leadership, communication, and interpersonal skills are essential. A solid understanding of hotel operations, revenue management, and customer service principles is required. Experience with property management systems (PMS) and hotel software is necessary. The ability to motivate and manage a team, handle pressure, and make sound decisions is crucial. This role requires the flexibility to work varied shifts, including weekends and holidays, and to be present on-site as needed, while also handling some administrative tasks remotely. If you are a dedicated hospitality professional passionate about delivering outstanding guest experiences, we invite you to apply.
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2
Hotel Operations Manager
M1 1AN Manchester, North West
£45000 annum + acc
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Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day management of a boutique hotel in the heart of Manchester, Greater Manchester, UK . This is a critical role responsible for ensuring the smooth and efficient operation of all hotel departments, from front desk and housekeeping to F&B and maintenance. You will focus on delivering exceptional guest experiences, driving operational efficiency, and achieving financial targets. The ideal candidate will possess strong leadership abilities, a comprehensive understanding of hotel operations, and a passion for hospitality. This hybrid role offers a mix of on-site management and strategic planning, allowing for a balanced approach to leadership.
Key responsibilities will include:
Key responsibilities will include:
- Directing and coordinating the activities of all hotel departments to ensure seamless operations and guest satisfaction.
- Developing and implementing operational policies and procedures to enhance efficiency and service quality.
- Managing departmental budgets, controlling costs, and identifying opportunities for revenue enhancement.
- Overseeing staff recruitment, training, motivation, and performance management across all departments.
- Ensuring compliance with health, safety, and licensing regulations.
- Monitoring guest feedback and implementing improvements to address any concerns.
- Collaborating with the General Manager and other key stakeholders on strategic planning and business development.
- Managing inventory and procurement for various hotel supplies and services.
- Implementing and maintaining high standards of cleanliness and presentation throughout the hotel.
- Developing strong relationships with guests, suppliers, and the local community.
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3
Hotel Operations Manager
ST1 2AW Staffordshire, West Midlands
£40000 Annually
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Our client, a reputable hotel in Stoke-on-Trent , is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day running of their establishment. This pivotal role requires a hands-on leader with a passion for hospitality, exceptional organisational skills, and a commitment to delivering outstanding guest experiences. You will be responsible for managing various departments, ensuring smooth operations, and driving profitability.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a seasoned hospitality professional to take the next step in their career and contribute to the success of a well-regarded hotel in Stoke-on-Trent . We offer a competitive salary and benefits package.
Key Responsibilities:
- Oversee and manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Ensure the highest standards of guest service are consistently met and exceeded.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Develop and implement operational policies and procedures to optimize efficiency and guest satisfaction.
- Lead, motivate, and train hotel staff, fostering a positive and productive work environment.
- Conduct regular inspections of the hotel to ensure cleanliness, safety, and compliance with standards.
- Manage inventory and procurement for all operational departments.
- Handle guest feedback and resolve any issues or complaints promptly and professionally.
- Collaborate with the General Manager on strategic planning, marketing initiatives, and financial performance.
- Ensure compliance with all health, safety, and licensing regulations.
- Maintain strong relationships with suppliers and service providers.
- Analyze operational performance data and implement improvements.
Qualifications:
- Proven experience in a senior management or operations role within the hospitality industry.
- Demonstrable knowledge of hotel operations across various departments.
- Strong leadership and people management skills.
- Excellent understanding of budget management, P&L, and financial reporting.
- Exceptional customer service and interpersonal skills.
- Ability to work under pressure and make sound decisions.
- Proficiency in hotel management software and systems.
- A relevant degree or diploma in Hospitality Management or a related field is preferred.
- Flexibility to work varied hours, including evenings and weekends, as dictated by business needs.
This is a fantastic opportunity for a seasoned hospitality professional to take the next step in their career and contribute to the success of a well-regarded hotel in Stoke-on-Trent . We offer a competitive salary and benefits package.
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4
Hotel Operations Manager
BD1 1AU Bradford, Yorkshire and the Humber
£38000 Annually
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Our client, a boutique hotel group known for its exceptional guest experiences, is searching for an accomplished and dynamic Hotel Operations Manager to lead and optimize the day-to-day operations of their establishments. This is a unique, fully remote position that allows you to manage and influence hotel operations from anywhere within the UK. You will be instrumental in ensuring the highest standards of service delivery, operational efficiency, and profitability across all managed properties. This role demands a strategic thinker with a keen eye for detail and a passion for delivering outstanding hospitality.
Key responsibilities will include:
The ideal candidate will possess a minimum of 5 years of progressive experience in hotel management, with a proven track record of success in operations. A degree in Hospitality Management or a related field is preferred. You should demonstrate strong leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team. Excellent financial acumen, including budgeting and cost control, is essential. Experience with Property Management Systems (PMS) and other hotel operational software is required. This role requires a highly organized, adaptable, and results-driven individual who thrives in a challenging and rewarding remote working environment. You must be proactive in identifying opportunities for improvement and possess a strong commitment to delivering exceptional guest service. If you are a seasoned hospitality professional ready to take on a remote leadership role and make a significant impact, we invite you to apply.
Location: Remote, UK-based.
Key responsibilities will include:
- Overseeing and coordinating all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Concierge services.
- Developing and implementing operational strategies to enhance guest satisfaction, operational efficiency, and revenue generation.
- Managing departmental budgets, controlling costs, and ensuring profitability targets are met.
- Leading, motivating, and developing a team of hotel professionals, fostering a culture of excellence and continuous improvement.
- Ensuring compliance with all health, safety, and hygiene regulations.
- Maintaining high standards of quality and service across all guest touchpoints.
- Implementing and monitoring service standards, guest feedback mechanisms, and operational performance metrics.
- Collaborating with marketing and sales teams to drive business growth and enhance the hotel's brand reputation.
- Managing inventory, supplies, and vendor relationships to ensure cost-effectiveness and quality.
- Troubleshooting operational issues and implementing timely and effective solutions.
The ideal candidate will possess a minimum of 5 years of progressive experience in hotel management, with a proven track record of success in operations. A degree in Hospitality Management or a related field is preferred. You should demonstrate strong leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team. Excellent financial acumen, including budgeting and cost control, is essential. Experience with Property Management Systems (PMS) and other hotel operational software is required. This role requires a highly organized, adaptable, and results-driven individual who thrives in a challenging and rewarding remote working environment. You must be proactive in identifying opportunities for improvement and possess a strong commitment to delivering exceptional guest service. If you are a seasoned hospitality professional ready to take on a remote leadership role and make a significant impact, we invite you to apply.
Location: Remote, UK-based.
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5
Hotel Operations Manager
DE1 2GU Derby, East Midlands
£40000 Annually
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A prestigious hotel group is looking for a dedicated and experienced Hotel Operations Manager to lead their flagship property in **Derby, Derbyshire, UK**. This pivotal role requires a hands-on leader with exceptional customer service skills and a deep understanding of hotel operations across all departments, including front office, housekeeping, food and beverage, and events. You will be responsible for ensuring the seamless day-to-day running of the hotel, upholding the highest standards of guest satisfaction, and driving revenue growth. Key duties include managing departmental budgets, forecasting revenue, controlling costs, and implementing strategies to maximize profitability. You will lead, train, and motivate a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement. The ideal candidate will have a passion for hospitality, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced environment. You will be adept at problem-solving, possess strong organizational skills, and have a keen eye for detail. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with a minimum of 5 years of progressive experience in hotel management. Demonstrated success in guest satisfaction metrics and operational efficiency is essential. You will be expected to work closely with the General Manager and other stakeholders to develop and implement strategic plans for the hotel's success. This role involves direct interaction with guests, so a polished and professional demeanor is paramount. Experience with hotel management software (PMS) and yield management systems is advantageous. This is a challenging yet rewarding opportunity to make a significant impact on a well-regarded establishment in the heart of Derby.
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Hotel Operations Manager
LE1 5WQ Leicester, East Midlands
£35000 Annually
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Our client, a highly-rated boutique hotel, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of hotel services and staff. This role requires on-site presence to ensure exceptional guest experiences and efficient operational flow. You will be responsible for managing various departments, including front office, housekeeping, food and beverage, and maintenance, to ensure smooth operations and high standards of service. Key responsibilities include staff recruitment, training, and performance management, developing and implementing operational policies and procedures, and managing budgets and financial performance. You will also be responsible for ensuring compliance with health and safety regulations, managing guest relations, and resolving any service issues promptly and professionally. Overseeing inventory management and procurement of supplies will also be a part of your duties. The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with a minimum of 5 years of progressive experience in hotel operations, with at least 2 years in a management capacity. Proven leadership skills, excellent customer service orientation, and strong problem-solving abilities are essential. Experience with hotel management software (PMS) and a solid understanding of financial management within the hospitality sector are required. The ability to motivate and lead a diverse team, coupled with excellent communication and interpersonal skills, is paramount. A passion for providing outstanding guest experiences is a must. This is a great opportunity to advance your career in the hospitality industry. Leicester, Leicestershire, UK .
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7
Hotel Operations Manager
DE1 1AA Derby, East Midlands
£35000 Annually
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their establishment in Derby . This role is crucial for ensuring exceptional guest experiences, efficient service delivery, and profitability across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering outstanding customer service.
Key responsibilities:
Key responsibilities:
- Managing and coordinating all hotel operational departments to ensure seamless service delivery.
- Overseeing staff performance, providing training, motivation, and guidance.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
- Managing budgets, controlling expenses, and maximizing revenue opportunities.
- Ensuring high standards of cleanliness, safety, and maintenance throughout the hotel.
- Handling guest inquiries, complaints, and resolving issues promptly and professionally.
- Monitoring inventory and managing relationships with suppliers.
- Implementing marketing and sales strategies to drive business.
- Ensuring compliance with all health, safety, and licensing regulations.
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8
Hotel Operations Manager
DE1 3AU Derby, East Midlands
£40000 Annually
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Job Description
Our client, a renowned establishment in the hospitality sector, is seeking an experienced and dynamic Hotel Operations Manager to oversee the smooth functioning of their operations in **Derby, Derbyshire, UK**. The ideal candidate will be passionate about delivering exceptional guest experiences and possess strong leadership and management skills.
Responsibilities:
Qualifications:
This is an exciting opportunity for a motivated individual to contribute to the success of a prestigious hotel and grow their career in the vibrant hospitality industry.
Responsibilities:
- Manage and coordinate the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure the highest standards of guest service are consistently met and exceeded.
- Develop and implement operational strategies to enhance efficiency, profitability, and guest satisfaction.
- Oversee staff recruitment, training, scheduling, and performance management.
- Manage budgets, control costs, and optimize revenue streams.
- Ensure compliance with all health, safety, and hygiene regulations.
- Handle guest complaints and resolve issues promptly and effectively.
- Conduct regular inspections of hotel facilities to ensure they are well-maintained and presentable.
- Collaborate with the Executive Chef and Food & Beverage Manager on menu planning, quality control, and inventory management.
- Develop and maintain strong relationships with suppliers and local businesses.
- Implement and monitor service standards across all guest touchpoints.
- Assist the General Manager in strategic planning and business development initiatives.
- Lead by example, motivating the team to achieve departmental and hotel goals.
Qualifications:
- Proven experience in a senior management role within the hospitality industry, preferably in hotel operations.
- A degree in Hospitality Management or a related field is preferred.
- Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in financial management, budgeting, and cost control.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Exceptional problem-solving and decision-making abilities.
- A customer-centric approach with a passion for service excellence.
- Ability to work under pressure and manage multiple priorities.
- Flexibility to work evenings, weekends, and holidays as needed.
This is an exciting opportunity for a motivated individual to contribute to the success of a prestigious hotel and grow their career in the vibrant hospitality industry.
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