838 Hotel Groups jobs in the United Kingdom
Hotel Operations Manager
SO14 0DT Southampton, South East
£40000 Annually
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Job Description
Our client, a prestigious hospitality establishment in Southampton, Hampshire, UK , is seeking an experienced and dynamic Hotel Operations Manager. This role is crucial for ensuring the smooth and efficient day-to-day running of all hotel operations, encompassing front office, housekeeping, food and beverage, and maintenance. The Hotel Operations Manager will be responsible for developing and implementing operational strategies to maximize guest satisfaction, optimize revenue, and control costs. You will lead and motivate a diverse team of hospitality professionals, fostering a culture of excellent service and continuous improvement. Key responsibilities include managing departmental budgets, forecasting financial needs, and ensuring profitability targets are met. Overseeing staff recruitment, training, and performance management will be integral to the role. You will also be tasked with maintaining high standards of quality, safety, and cleanliness throughout the hotel, ensuring compliance with all relevant regulations. Developing and nurturing relationships with guests, suppliers, and local businesses will be essential. The ability to identify and implement process improvements that enhance operational efficiency and guest experience is paramount. This hybrid role allows for strategic planning and management oversight with a balance of on-site presence to engage with teams and guests. The ideal candidate will possess a strong understanding of hotel management systems, excellent leadership skills, and a passion for delivering exceptional guest experiences.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets, P&L statements, and financial forecasts.
- Lead, train, and motivate the hotel operations team.
- Ensure high standards of service quality, safety, and cleanliness.
- Implement and monitor operational policies and procedures.
- Manage inventory, procurement, and vendor relationships.
- Address guest feedback and resolve operational issues promptly.
- Contribute to marketing and sales initiatives to drive business.
- Proven experience as an Operations Manager in the hotel or hospitality industry.
- Strong understanding of hotel operations and management principles.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in financial management and budgeting.
- Proficiency in hotel management software (PMS).
- Ability to analyze data and implement operational improvements.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Adaptability and problem-solving skills in a fast-paced environment.
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0
Hotel Operations Manager
MK9 2FW Milton Keynes, South East
£40000 Annually
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Job Description
Our client is seeking a proactive and experienced Hotel Operations Manager to oversee the day-to-day running of a busy and reputable hotel. This role is vital in ensuring exceptional guest experiences, maintaining high operational standards, and driving profitability. You will be responsible for managing various hotel departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and delivery of services. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a comprehensive understanding of hotel operations and management principles.
Key Responsibilities:
Qualifications and Experience:
This role is based at our client's premier establishment in **Milton Keynes, Buckinghamshire, UK**, offering a challenging and rewarding career in the vibrant hospitality sector.
Key Responsibilities:
- Direct and manage all hotel departments to ensure operational efficiency and guest satisfaction.
- Develop and implement strategies to improve service quality and guest loyalty.
- Oversee staffing, training, and performance management of department heads and hotel staff.
- Manage the hotel budget, including revenue forecasting, cost control, and expense management.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor and manage inventory levels for supplies and F&B, ensuring optimal stock rotation and minimal waste.
- Handle guest complaints and resolve issues promptly and professionally.
- Maintain relationships with suppliers and service providers.
- Conduct regular inspections of hotel facilities to ensure standards are met.
- Work closely with the General Manager to achieve strategic business objectives.
- Implement marketing and sales initiatives to drive occupancy and revenue.
- Stay updated on industry trends and best practices in hospitality management.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with at least 2 years in a senior operational role.
- Proven experience in managing multiple hotel departments.
- Strong understanding of F&B operations, front office management, and housekeeping standards.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and POS systems.
- Strong financial acumen and experience in budgeting and cost control.
- Ability to work under pressure and make sound decisions in a dynamic environment.
- A passion for delivering exceptional customer service.
- Flexibility to work varied shifts, including evenings and weekends, as required.
This role is based at our client's premier establishment in **Milton Keynes, Buckinghamshire, UK**, offering a challenging and rewarding career in the vibrant hospitality sector.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
B3 3BE Birmingham, West Midlands
£50000 Annually
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Job Description
Our client, a prestigious hotel group, is seeking a highly skilled and dynamic Hotel Operations Manager to oversee operations at one of their flagship properties in **Birmingham, West Midlands, UK**. This role is integral to ensuring exceptional guest experiences and efficient day-to-day management of the hotel.
Responsibilities:
Responsibilities:
- Oversee the daily operations of all hotel departments, including front office, housekeeping, food and beverage, and banqueting, ensuring seamless service delivery.
- Manage and motivate a diverse team of hotel staff, fostering a positive work environment and promoting a culture of exceptional customer service.
- Develop and implement operational strategies to maximize guest satisfaction, revenue, and profitability.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining the highest standards throughout the property.
- Control departmental budgets, manage costs effectively, and identify opportunities for revenue enhancement.
- Develop and maintain strong relationships with guests, addressing any concerns or feedback promptly and professionally.
- Collaborate with department heads to set performance goals and monitor key performance indicators (KPIs).
- Manage inventory, procurement, and supplier relationships to ensure optimal stock levels and cost-efficiency.
- Implement and oversee training programs for staff to enhance service quality and operational efficiency.
- Contribute to the development and execution of marketing and sales initiatives to drive business.
- Ensure the hotel's brand standards are consistently met and exceeded.
- Prepare regular operational reports for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of progressive experience in hotel management, with a strong focus on operations.
- Proven track record of successfully managing multiple hotel departments.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and events.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to remain calm and effective under pressure, making sound decisions in demanding situations.
- A passion for delivering outstanding guest experiences.
- Knowledge of local market trends and competitor activities is an advantage.
- Flexibility to work varied shifts, including weekends and holidays, as required by hotel operations.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
NG1 2AA Nottingham, East Midlands
£40000 Annually
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Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the smooth and efficient running of a high-profile establishment. This role requires a blend of on-site presence to manage daily operations and strategic planning that may be conducted remotely. You will be responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring exceptional guest experiences and operational excellence. The ideal candidate will have a proven track record in hotel management, with strong leadership skills and a comprehensive understanding of the hospitality industry. Responsibilities include staff training and development, budget management, inventory control, and implementing service standards that meet and exceed guest expectations. You will also be involved in marketing initiatives, revenue management, and ensuring compliance with health and safety regulations. Excellent communication and interpersonal skills are crucial for liaising with guests, staff, and suppliers. The ability to motivate teams, resolve conflicts effectively, and maintain high standards of service in a fast-paced environment is essential. This hybrid role requires a flexible approach, balancing in-office duties with remote administrative and strategic tasks. You will play a key role in driving profitability and ensuring the hotel's reputation for outstanding service. A passion for hospitality and a commitment to continuous improvement are highly valued. This is an exciting opportunity to lead a dedicated team and make a significant impact on the guest experience in **Nottingham, Nottinghamshire, UK**. The role will involve working closely with senior management to develop and implement strategic initiatives, while also being hands-on to ensure day-to-day operations are seamless.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
CF10 3NB Cardiff, Wales
£50000 Annually
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Job Description
Our client, a renowned luxury hotel situated in the heart of **Cardiff, Wales, UK**, is seeking an accomplished and dynamic Hotel Operations Manager to oversee the seamless functioning of all hotel departments. This critical role demands a strategic thinker with a proven track record in hospitality management, exceptional leadership skills, and a commitment to delivering outstanding guest experiences. You will be responsible for driving operational efficiency, managing budgets, and leading a diverse team across departments such as Front Office, Housekeeping, Food & Beverage, and Maintenance. This hybrid role balances essential on-site presence with opportunities for strategic remote planning.
Responsibilities:
Qualifications:
Responsibilities:
- Direct and manage the daily operations of all hotel departments to ensure optimal performance and guest satisfaction.
- Develop and implement strategies to enhance operational efficiency, service quality, and profitability.
- Oversee departmental budgets, manage costs effectively, and identify opportunities for revenue growth.
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Maintain impeccable standards of cleanliness, maintenance, and safety throughout the hotel.
- Manage guest relations, handle complaints, and ensure prompt resolution of issues.
- Collaborate with the General Manager and other stakeholders on strategic planning and execution.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Oversee the recruitment, training, and performance management of staff.
- Ensure compliance with health, safety, and licensing regulations.
- Stay abreast of industry trends and best practices in hotel management.
- Foster a positive and engaging work culture.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a senior management role (e.g., Front Office Manager, F&B Manager, Assistant Hotel Manager).
- Proven ability to manage multiple departments and complex operational challenges.
- Strong financial acumen and experience with budgeting, P&L management, and forecasting.
- Exceptional leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, systems (PMS, POS), and industry best practices.
- Demonstrated commitment to delivering outstanding guest service.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Proficiency in relevant software applications.
- Flexibility to work varied hours, including evenings and weekends, as required.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
EH1 2HL Edinburgh, Scotland
£45000 annum plus
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Job Description
A highly sought-after boutique hotel in the heart of Edinburgh, Scotland, UK is looking for an experienced and charismatic Hotel Operations Manager to oversee daily operations and ensure an exceptional guest experience. This role demands a blend of leadership, strategic thinking, and hands-on management to drive profitability and maintain the hotel's renowned reputation for service excellence. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high standards across all areas. Key responsibilities include developing operational strategies, managing budgets, controlling costs, and implementing service improvement initiatives. The ideal candidate will have a deep understanding of the hospitality industry, a passion for delivering outstanding customer service, and a proven track record in staff training and development. You will lead and motivate your team, fostering a positive work environment and ensuring guest satisfaction remains paramount. This position requires excellent problem-solving skills, strong communication abilities, and the capacity to work effectively under pressure in a fast-paced environment. If you are a dedicated hospitality professional with a keen eye for detail and a commitment to exceeding guest expectations, we encourage you to apply.
Responsibilities:
Responsibilities:
- Oversee and manage all hotel daily operations, ensuring efficiency and service quality.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets, control expenses, and optimize resource allocation.
- Lead, train, and motivate the hotel staff, promoting a culture of excellence.
- Ensure compliance with health, safety, and hygiene standards.
- Manage inventory and oversee procurement for operational needs.
- Handle guest feedback and resolve service issues promptly and effectively.
- Collaborate with sales and marketing teams to drive business.
- Monitor operational performance and implement continuous improvement initiatives.
- Proven experience as a Hotel Operations Manager, Assistant General Manager, or similar senior management role in hospitality.
- In-depth knowledge of hotel operations across various departments.
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate a diverse team.
- Passion for guest service and a commitment to delivering exceptional experiences.
- Proficiency in hotel management software and systems.
- Bachelor's degree in Hospitality Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
S1 4DQ Handsworth Hill, Yorkshire and the Humber
£45000 Annually
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Our client, a renowned hospitality group, is looking for a dynamic and experienced Hotel Operations Manager to oversee the smooth running of their acclaimed establishment in Sheffield, South Yorkshire, UK . This hybrid role requires a strategic leader who can balance on-site management with remote administrative duties, ensuring exceptional guest experiences and operational efficiency. You will be responsible for managing all hotel departments, including front desk, housekeeping, food & beverage, and maintenance, ensuring high standards of service delivery and guest satisfaction. Your duties will involve staff recruitment, training, and performance management, as well as budget management, inventory control, and implementing operational policies and procedures. The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with a minimum of 5 years of progressive experience in hotel management. Demonstrated success in leading diverse teams, improving operational performance, and managing budgets is essential. Strong understanding of hotel management systems and best practices in the hospitality industry is required. Excellent leadership, communication, and problem-solving skills are critical. You should be adept at fostering a positive work environment and driving continuous improvement. This role offers a fantastic opportunity to advance your career within a leading hospitality brand, working in a stimulating environment with scope for innovation.
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Hotel Operations Manager
MK1 5FS Milton Keynes, South East
£40000 Annually
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Posted 1 day ago
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Job Description
Our client, a highly regarded establishment within the hospitality sector, is seeking a dynamic and experienced Hotel Operations Manager. This role is based at their prime location in Milton Keynes, Buckinghamshire, UK , and requires a leader dedicated to delivering exceptional guest experiences and ensuring the smooth day-to-day running of the hotel. You will oversee various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring all operations align with the hotel's brand standards and service excellence goals. Your responsibilities will encompass managing and motivating a diverse team, developing and implementing operational policies and procedures, controlling budgets and managing expenses, ensuring compliance with health, safety, and licensing regulations, and handling guest complaints and resolving issues promptly. You will also play a key role in staff training and development, performance management, and contributing to the strategic growth of the hotel. The ideal candidate will have significant experience in hotel management or a senior operations role within the hospitality industry. Strong leadership, communication, and interpersonal skills are essential. You should possess a comprehensive understanding of hotel operations, excellent problem-solving abilities, and a passion for delivering outstanding customer service. Financial acumen and experience with property management systems are highly desirable. This is an exceptional opportunity to lead a dedicated team and drive operational excellence in a vibrant hospitality environment in Milton Keynes, Buckinghamshire, UK .
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7
Hotel Operations Manager
NG1 1AA Nottingham, East Midlands
£45000 Annually
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Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their flagship hotel in Nottingham, Nottinghamshire, UK . This hybrid role requires a blend of on-site presence to manage the team and guest experience, coupled with strategic planning and administrative tasks that can be managed with some flexibility. You will be responsible for ensuring the highest standards of service across all departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and a passion for delivering exceptional guest satisfaction.
Key Responsibilities:
Key Responsibilities:
- Direct and oversee the daily operations of all hotel departments to ensure smooth and efficient service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations.
- Recruit, train, motivate, and manage hotel staff to foster a high-performance culture.
- Conduct regular inspections of hotel facilities to maintain standards of cleanliness and presentation.
- Handle guest complaints and feedback effectively, resolving issues promptly and professionally.
- Collaborate with the General Manager on strategic planning, marketing initiatives, and capital expenditure projects.
- Monitor operational performance metrics and implement improvements as needed.
- Build and maintain strong relationships with guests, suppliers, and local authorities.
- Minimum of 5 years of progressive experience in hotel operations management, preferably in a supervisory or management role.
- A degree or diploma in Hospitality Management or a related field is preferred.
- Proven ability to manage multiple departments and teams effectively.
- Strong understanding of hotel operations, including Front Office, F&B, Housekeeping, and Revenue Management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- Demonstrated ability to resolve conflicts and handle challenging guest situations.
- A proactive approach to problem-solving and continuous improvement.
- Knowledge of local hospitality market trends.
- Flexibility to work varied shifts, including evenings and weekends as required by the operational needs of the hotel.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Operations Manager
M1 1AA Manchester, North West
£40000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of a premier hotel in the heart of Manchester, Greater Manchester, UK . This pivotal role requires a hands-on leader dedicated to ensuring exceptional guest experiences, maximising profitability, and maintaining the highest standards of service across all hotel departments including F&B, Front Office, Housekeeping, and Events. You will be responsible for managing staff, controlling budgets, implementing operational strategies, and upholding the hotel's reputation for excellence.
Key Responsibilities:
Key Responsibilities:
- Manage and coordinate the day-to-day operations of all hotel departments to ensure seamless service delivery.
- Develop and implement operational strategies to enhance guest satisfaction, efficiency, and profitability.
- Supervise, train, and motivate departmental managers and staff to achieve service excellence.
- Oversee budget management, including revenue forecasting, cost control, and P&L analysis.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Develop and maintain strong relationships with guests, addressing concerns and resolving issues promptly.
- Collaborate with the Sales and Marketing teams to drive business and enhance the hotel's market presence.
- Implement and monitor quality control measures across all operational areas.
- Manage inventory and procurement of supplies for all departments.
- Plan and oversee special events and functions held at the hotel.
- Contribute to strategic planning and business development initiatives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an Operations Manager or similar role.
- Proven track record of successfully managing multiple hotel departments.
- Strong financial acumen and experience with budgeting, P&L management, and revenue forecasting.
- Excellent leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, industry trends, and best practices.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for delivering outstanding customer service and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
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