644 Hotel Managers jobs in the United Kingdom
Guest Services Agent
London, London
Hyatt
Posted 3 days ago
Job Viewed
Job Description
**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
CV1 1DA Coventry, West Midlands
£32000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking an experienced and charismatic individual to join our client's renowned hospitality group as a Guest Services Manager. This role is central to ensuring an exceptional guest experience, blending operational efficiency with personalized service. The successful candidate will be responsible for leading the front-of-house team, overseeing daily operations, and maintaining the highest standards of hospitality. This is a hybrid role, requiring a balance of on-site presence in Coventry, West Midlands, UK and remote administrative tasks.
Key Responsibilities include:
Key Responsibilities include:
- Managing and motivating a team of receptionists, concierges, and guest relations officers.
- Ensuring all guest requests and complaints are handled promptly, courteously, and professionally.
- Developing and implementing service standards and training programs for the front office team.
- Overseeing check-in and check-out processes, room assignments, and guest billing.
- Liaising with other hotel departments, such as housekeeping and maintenance, to ensure seamless service delivery.
- Monitoring guest feedback and implementing measures for continuous improvement.
- Managing departmental budgets and inventory control for front office supplies.
- Maintaining a visible and accessible presence on the floor to interact with guests and staff.
- Handling escalated guest issues and ensuring satisfactory resolutions.
- Contributing to the overall strategic planning and success of the hotel.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
M1 6ZQ Manchester, North West
£32000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned establishment in the hospitality sector, is seeking an experienced and dynamic Guest Services Manager to oversee operations in Manchester, Greater Manchester, UK . This role is pivotal in ensuring an exceptional guest experience, leading a team of front-of-house staff, and upholding the highest standards of service excellence. You will be responsible for managing daily operations, resolving guest concerns, and driving initiatives to enhance guest satisfaction and loyalty.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity to join a leading hospitality brand and contribute to its reputation for excellence. If you are dedicated to creating memorable guest experiences in Manchester, Greater Manchester, UK , we would love to hear from you.
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and guest relations departments.
- Lead, train, and motivate a team of guest service professionals to deliver outstanding service.
- Manage guest check-ins and check-outs, ensuring efficiency and a welcoming experience.
- Handle guest inquiries, requests, and complaints promptly and professionally, seeking satisfactory resolutions.
- Implement and monitor service standards, ensuring consistency and quality across all guest interactions.
- Collaborate with other departments (e.g., housekeeping, F&B) to ensure a seamless guest experience.
- Develop and maintain strong relationships with guests, anticipating their needs and preferences.
- Manage room inventory and assist with the development of room rate strategies.
- Conduct regular staff meetings, performance reviews, and training sessions.
- Analyse guest feedback and implement improvements to enhance overall guest satisfaction.
- Ensure compliance with all hotel policies, procedures, and health and safety regulations.
Qualifications:
- Proven experience in a supervisory or management role within the hospitality industry, preferably in front office operations.
- Excellent leadership, communication, and interpersonal skills.
- Strong understanding of hotel operations and guest service principles.
- Ability to remain calm and professional under pressure.
- Proficiency in hotel management software (PMS) and booking systems.
- A passion for delivering exceptional customer service.
- Ability to multitask and manage priorities effectively.
- Problem-solving skills and a proactive approach to guest relations.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A relevant qualification in Hospitality Management is advantageous.
This is a fantastic opportunity to join a leading hospitality brand and contribute to its reputation for excellence. If you are dedicated to creating memorable guest experiences in Manchester, Greater Manchester, UK , we would love to hear from you.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
SR1 1DB Sunderland, North East
£38000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group with a portfolio of exceptional properties, is seeking a dedicated and experienced Guest Services Manager to join their fully remote operational support team. This role is pivotal in ensuring outstanding guest experiences across all our locations, focusing on service excellence and customer satisfaction.
You will be responsible for developing and implementing guest service standards, training front-line staff on best practices, and overseeing the resolution of guest concerns and feedback. This involves proactively identifying opportunities to enhance the guest journey and maintain our reputation for quality and attentiveness. You will work closely with property management teams to ensure consistent service delivery.
Key responsibilities include managing online reviews and reputation management platforms, analyzing guest feedback to identify trends and areas for improvement, and developing service recovery strategies. You will also contribute to the development of customer loyalty programs and initiatives aimed at increasing guest retention and satisfaction. The ability to effectively communicate service expectations and provide constructive feedback to remote teams is essential.
We are looking for candidates with extensive experience in hotel operations, guest relations, or customer service management, preferably within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are a must. A strong understanding of the hospitality landscape, including current trends and customer expectations, is required. The ability to work autonomously, manage multiple priorities, and maintain a high level of professionalism in a remote setting is critical.
This is an exciting opportunity to contribute to the success of a leading hospitality brand while enjoying the benefits of a fully remote role. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic, service-oriented environment, we encourage you to apply. You will play a key role in shaping our guest service strategy and ensuring memorable stays for all our visitors. The ideal candidate will be proactive, detail-oriented, and dedicated to upholding the highest standards of hospitality. This role requires a deep understanding of customer service principles and a commitment to exceeding guest expectations through effective remote leadership and coordination.
You will be responsible for developing and implementing guest service standards, training front-line staff on best practices, and overseeing the resolution of guest concerns and feedback. This involves proactively identifying opportunities to enhance the guest journey and maintain our reputation for quality and attentiveness. You will work closely with property management teams to ensure consistent service delivery.
Key responsibilities include managing online reviews and reputation management platforms, analyzing guest feedback to identify trends and areas for improvement, and developing service recovery strategies. You will also contribute to the development of customer loyalty programs and initiatives aimed at increasing guest retention and satisfaction. The ability to effectively communicate service expectations and provide constructive feedback to remote teams is essential.
We are looking for candidates with extensive experience in hotel operations, guest relations, or customer service management, preferably within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are a must. A strong understanding of the hospitality landscape, including current trends and customer expectations, is required. The ability to work autonomously, manage multiple priorities, and maintain a high level of professionalism in a remote setting is critical.
This is an exciting opportunity to contribute to the success of a leading hospitality brand while enjoying the benefits of a fully remote role. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic, service-oriented environment, we encourage you to apply. You will play a key role in shaping our guest service strategy and ensuring memorable stays for all our visitors. The ideal candidate will be proactive, detail-oriented, and dedicated to upholding the highest standards of hospitality. This role requires a deep understanding of customer service principles and a commitment to exceeding guest expectations through effective remote leadership and coordination.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Manager
MK9 2AA Milton Keynes, South East
£30000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in the heart of Milton Keynes, Buckinghamshire, UK , is seeking an enthusiastic and service-oriented Guest Services Manager to lead their front-of-house operations. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the reception team, overseeing check-in/check-out processes, handling guest inquiries and issues, and maintaining the highest standards of hospitality. The ideal candidate will have a passion for service excellence and a proven ability to lead a team effectively.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and inspire the front desk team, ensuring efficient operations and high levels of guest satisfaction.
- Oversee all aspects of guest services, including reservations, check-in, check-out, concierge, and bell desk operations.
- Handle guest complaints and service issues promptly and professionally, seeking satisfactory resolutions.
- Develop and implement service standards and training programs to ensure consistent delivery of exceptional guest experiences.
- Monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions.
- Ensure the smooth operation of the hotel's computer systems and property management software (PMS).
- Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences.
- Manage the front desk budget and control operational costs.
- Maintain the hotel's brand reputation through outstanding service delivery.
- Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
- Ensure compliance with all hotel policies, procedures, and health & safety regulations.
Qualifications:
- Proven experience (3-5 years) in a supervisory or management role within hotel front office operations.
- Excellent understanding of hotel operations and guest service principles.
- Proficiency with Property Management Systems (PMS) and standard office software.
- Strong leadership, team management, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- A passion for hospitality and a commitment to delivering outstanding guest experiences.
- Ability to remain calm and professional under pressure.
- Excellent organizational and time-management skills.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A degree or diploma in Hospitality Management is advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager
London, London
4C Group
Posted 5 days ago
Job Viewed
Job Description
Join to apply for the
Guest Services Manager
role at
4C Groupn3 weeks ago Be among the first 25 applicantsnJoin to apply for the
Guest Services Manager
role at
4C GroupnApply for this job
Guest Services Manager
Holiday Inn London Camden Lock, 30 Jamestown Road, London, NW1 7BY
Apply for this job
Share
Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us.
Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five-minute walk away, granting our guests easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King's Cross, and St Pancras International Train Stations are all within a short bus ride from our central location.
Here's What You'll Be Doing
Managing all Front Office tasks during your shift, providing personalized service to guestsnResponding promptly to guest feedbacknBuilding brand awareness and fostering guest loyaltynPreparing daily guest reports and conducting team meetingsnEnsuring proper handling of cash and billing of guest expensesnAssisting as Duty Manager and supporting team training and developmentnCreating a positive and collaborative team environment
Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays.
What We Offer
Discounted accommodation at thousands of hotels across 4 continentsnSpecial discounts for friends and familynReferral bonuses up to £500nWellness and mental health support programsnFun staff partiesnCycle to work programnFree meals during shiftsnEmployee recognition and rewards
What We Expect From You
Previous experience in hotel Front Office operations is requirednStrong leadership skills— leading by example and working as part of the teamnExperience with OPERA PMS is a plusnTraining in Health & Safety and Crisis Management is beneficialnFlexibility to work different shifts as needednPunctuality and a strong work ethic
Apply for this job Back to SearchnSeniority level
Seniority level Entry levelnEmployment type
Employment type Full-timenJob function
Job function OthernIndustries HospitalitynReferrals increase your chances of interviewing at 4C Group by 2xnSign in to set job alerts for “Guest Services Manager” roles.
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#J-18808-Ljbffrn
Guest Services Manager
role at
4C Groupn3 weeks ago Be among the first 25 applicantsnJoin to apply for the
Guest Services Manager
role at
4C GroupnApply for this job
Guest Services Manager
Holiday Inn London Camden Lock, 30 Jamestown Road, London, NW1 7BY
Apply for this job
Share
Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us.
Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar, setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five-minute walk away, granting our guests easy access to explore the entertainment and attractions of the West End. Additionally, Euston, King's Cross, and St Pancras International Train Stations are all within a short bus ride from our central location.
Here's What You'll Be Doing
Managing all Front Office tasks during your shift, providing personalized service to guestsnResponding promptly to guest feedbacknBuilding brand awareness and fostering guest loyaltynPreparing daily guest reports and conducting team meetingsnEnsuring proper handling of cash and billing of guest expensesnAssisting as Duty Manager and supporting team training and developmentnCreating a positive and collaborative team environment
Your work schedule will vary from week to week depending on business needs, including mornings, afternoons, evenings, weekends, and public holidays.
What We Offer
Discounted accommodation at thousands of hotels across 4 continentsnSpecial discounts for friends and familynReferral bonuses up to £500nWellness and mental health support programsnFun staff partiesnCycle to work programnFree meals during shiftsnEmployee recognition and rewards
What We Expect From You
Previous experience in hotel Front Office operations is requirednStrong leadership skills— leading by example and working as part of the teamnExperience with OPERA PMS is a plusnTraining in Health & Safety and Crisis Management is beneficialnFlexibility to work different shifts as needednPunctuality and a strong work ethic
Apply for this job Back to SearchnSeniority level
Seniority level Entry levelnEmployment type
Employment type Full-timenJob function
Job function OthernIndustries HospitalitynReferrals increase your chances of interviewing at 4C Group by 2xnSign in to set job alerts for “Guest Services Manager” roles.
London, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 4 days agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 2 weeks agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 1 week agonLondon, England, United Kingdom 2 weeks agonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Manager
London, London
Four Points Flex by Sheraton London Euston
Posted 7 days ago
Job Viewed
Job Description
Overview
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both Front Office and Food & Beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.nExperience
Experience:
RequirednEmployment
Employment:
Full-timenSalary
Salary:
from £31,900 yearlynStarting time
Starting time:
Immediate start!nAbout Four Points Flex by Sheraton London Euston
The Four Points Flex by Sheraton was the first of its kind in the UK, located in the heart of Euston, the property opened its doors in July 2024, it is the newest addition to the Splendid Hospitality
#J-18808-Ljbffrn
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both Front Office and Food & Beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.nExperience
Experience:
RequirednEmployment
Employment:
Full-timenSalary
Salary:
from £31,900 yearlynStarting time
Starting time:
Immediate start!nAbout Four Points Flex by Sheraton London Euston
The Four Points Flex by Sheraton was the first of its kind in the UK, located in the heart of Euston, the property opened its doors in July 2024, it is the newest addition to the Splendid Hospitality
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
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6
Guest Services Manager
London, London
Staycity Group
Posted 7 days ago
Job Viewed
Job Description
Join to apply for the
Guest Services Manager
role at
Staycity GroupnWelcome to
Wilde , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.nWe are on the search for our next
Guest Services Manager
to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At
Wilde , we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.nBenefits:nFlexible working patternsnBonus scheme that rewards high performers; based on our core values and tied to individual property goalsnDiscounted rates for overnight stays for you, and your family and friendsnRefer and earn scheme - earn up to £/€550nEducation Support to help you foster new skillsnVolunteer days: 2 paid volunteer days per yearnEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)nWe would love you to have:n2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience is preferred but training can be providednWhat you can do for us:nEndless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in our dynamic lobby, bar, and host stand, maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.nBe the Ultimate Brand Ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.nMake a Lasting Impact: master communication and teamwork to create memorable experiences for every guest.nStay Driven, Stay Motivated: strive for excellence daily—set ambitious goals and exceed them; we push boundaries and celebrate our collective success.nExemplify Excellence at All Times: greet guests warmly from arrival, ensuring they feel welcome and at home.nUnderstand Your Guests: learn preferences and needs to provide personalised, thoughtful service.nSet the Mood: create the right atmosphere through details like lighting and cleanliness.nMaster Every Shift: ensure seamless operations during opening, swing, or closing shifts, including health & safety and complaints management.nPush the Boundaries of Excellence: continuously seek opportunities to improve.nLead with Kindness and Respect: foster a culture of respect and inclusivity.nEngage with the Community: participate in local charity events and initiatives.nStart your Wilde journey today!
Take the leap and click "apply" nownSeniority level
Entry levelnEmployment type
Full-timenJob function
OthernIndustries: HospitalitynReferrals increase your chances of interviewing at Staycity Group. Get notified about new Guest Services Manager jobs in
London, England, United Kingdom .
#J-18808-Ljbffrn
Guest Services Manager
role at
Staycity GroupnWelcome to
Wilde , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.nWe are on the search for our next
Guest Services Manager
to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At
Wilde , we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.nBenefits:nFlexible working patternsnBonus scheme that rewards high performers; based on our core values and tied to individual property goalsnDiscounted rates for overnight stays for you, and your family and friendsnRefer and earn scheme - earn up to £/€550nEducation Support to help you foster new skillsnVolunteer days: 2 paid volunteer days per yearnEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)nWe would love you to have:n2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience is preferred but training can be providednWhat you can do for us:nEndless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in our dynamic lobby, bar, and host stand, maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.nBe the Ultimate Brand Ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.nMake a Lasting Impact: master communication and teamwork to create memorable experiences for every guest.nStay Driven, Stay Motivated: strive for excellence daily—set ambitious goals and exceed them; we push boundaries and celebrate our collective success.nExemplify Excellence at All Times: greet guests warmly from arrival, ensuring they feel welcome and at home.nUnderstand Your Guests: learn preferences and needs to provide personalised, thoughtful service.nSet the Mood: create the right atmosphere through details like lighting and cleanliness.nMaster Every Shift: ensure seamless operations during opening, swing, or closing shifts, including health & safety and complaints management.nPush the Boundaries of Excellence: continuously seek opportunities to improve.nLead with Kindness and Respect: foster a culture of respect and inclusivity.nEngage with the Community: participate in local charity events and initiatives.nStart your Wilde journey today!
Take the leap and click "apply" nownSeniority level
Entry levelnEmployment type
Full-timenJob function
OthernIndustries: HospitalitynReferrals increase your chances of interviewing at Staycity Group. Get notified about new Guest Services Manager jobs in
London, England, United Kingdom .
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
7
Guest Services Manager
London, London
Staycity Group
Posted 7 days ago
Job Viewed
Job Description
OverviewnStaycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a
Guest Services Manager
to help shape the Staycity London Dalston's guest journey across the hotel while being part of the Front of House team and overseeing all departments' guest journey (Bar, The Shop, Events, Reception, Roof Terrace, Gym, Restaurant).
Benefits
Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)
An extra day off to celebrate your birthday
We would love you to have
Previous experience of at least 2 years working at the Front Desk in a similar property
Experience using Opera and excellent communication and interpersonal skills are required for this role.
What you can do for us
A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Join us and be part of the journey.
#J-18808-Ljbffrn
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a
Guest Services Manager
to help shape the Staycity London Dalston's guest journey across the hotel while being part of the Front of House team and overseeing all departments' guest journey (Bar, The Shop, Events, Reception, Roof Terrace, Gym, Restaurant).
Benefits
Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)
An extra day off to celebrate your birthday
We would love you to have
Previous experience of at least 2 years working at the Front Desk in a similar property
Experience using Opera and excellent communication and interpersonal skills are required for this role.
What you can do for us
A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Join us and be part of the journey.
#J-18808-Ljbffrn
This advertiser has chosen not to accept applicants from your region.
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Guest Services Host
Manchester, North West
ABM UK
Posted 27 days ago
Job Viewed
Job Description
LOCATION: The Corn Exchange
SHIFT PATTERN: Wed-Sun, 40 hours per week
PAY RATE: £12.21 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!
ROLE OVERVIEW AND PURPOSE
We are searching for a professional, trustworthy Guest services host who would enjoy working in an exciting, fast-paced environment. The Guest services host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center.
KEY RESPONSIBILITIES
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.
• Responsible for cash float
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• Maintain personal hygiene standards all times
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain professional grooming standards.
• Ensure KPI’s are delivered and met.
• Adhering to data protection protocols GDPR
REQUIRED SKILLS AND EXPERIENCE
The ideal Guest Services Host will:
• Previous experience in a customer-facing role
• Excellent customer service skills and is passionate about exceeding guest expectations
• Able to work in a fast-paced working environment and remain calm under pressure
• Must be able to work shifts at any time of the day, including weekends, event days and bank holidays
• Have good telephone manner
• Be able to demonstrate experience in complaint handling
• Possess a good command of English and has excellent communication skills (written and verbal)
• Comfortable with change and ability to embrace new ways of working
• Have excellent interpersonal, communication and presentation skills and be able to connect with all partners and live up to our mission statement: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive”
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
This advertiser has chosen not to accept applicants from your region.
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