70 Hotel Managers jobs in the United Kingdom
Guest Services Manager
Posted 5 days ago
Job Viewed
Job Description
**Job Number** 25118653
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
u2013 Manage the reception and assist with the daily duties where required.
u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
u2013 Champion the PMS Opera system.
F&B/Kitchen Operations:
u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.
u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
u2013 Maintain accurate documentation related to health & safety protocols.
u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
u2013 Manage recruitment needs of the departments, utilising the relevant system
u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s
u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team
u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner
u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
u2013 Ability to communicate in an effective and clear manner
u2013 Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
u2013 All Marriott Employee Benefits
u2013 Apprenticeship programmes available
u2013 Learning and Development Opportunities are available through our Leadership Development Programmes
u2013 Heavily discounted hotel stays and food & beverage discounts
u2013 Uniform provided
u2013 24/7 Employee Assistance Programme for you and your family
u2013 Giving you access to counselling services, physical wellbeing & financial aid
u2013 28 holiday days (pro rata for part-time)
u2013 Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Manager
Posted 5 days ago
Job Viewed
Job Description
**Job Number** 25118653
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton u2013 Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
u2013 Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
u2013 Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
u2013 Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
u2013 Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
u2013 Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
u2013 Manage the reception and assist with the daily duties where required.
u2013 Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
u2013 Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
u2013 Champion the PMS Opera system.
F&B/Kitchen Operations:
u2013 Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
u2013 Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
u2013 Ensure all food items are prepared and presented in accordance with brand standards and specifications.
u2013 Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
u2013 Maintain accurate documentation related to health & safety protocols.
u2013 Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
u2013 Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
u2013 Manage recruitment needs of the departments, utilising the relevant system
u2013 Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
u2013 Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPIu2019s
u2013 Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
u2013 Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
u2013 Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
u2013 Actively support employee engagement initiatives, building a cohesive and motivated team
u2013 Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
u2013 Managing employee relations issues that may occur within the department with the support of the Regional People team
u2013 Undertaking Duty Management shifts and supporting the Senior Hotel Management team
u2013 Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
u2013 Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
u2013 Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
u2013 Ability to manage and resolve guest complaints in a professional, calm, and confident manner
u2013 Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
u2013 Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
u2013 Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
u2013 Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
u2013 Ability to communicate in an effective and clear manner
u2013 Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
u2013 All Marriott Employee Benefits
u2013 Apprenticeship programmes available
u2013 Learning and Development Opportunities are available through our Leadership Development Programmes
u2013 Heavily discounted hotel stays and food & beverage discounts
u2013 Uniform provided
u2013 24/7 Employee Assistance Programme for you and your family
u2013 Giving you access to counselling services, physical wellbeing & financial aid
u2013 28 holiday days (pro rata for part-time)
u2013 Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Manager
Posted today
Job Viewed
Job Description
Dorsett Hospitality International is set to open Dorsett Canary Wharf, in Q3 2025,in Canary Wharf, London. This area forms a strategically significant part of Londons world city offer for financial, media and business services. We are recruiting for Night Front Office Associates to join theteam at Dorsett Canary Wharf.
The Role
The Guest
Services Manager is responsible for managing the daily operatio.
ADZN1_UKCT
Guest Services Manager
Posted 10 days ago
Job Viewed
Job Description
**Job Number** 25118653
**Job Category** Rooms & Guest Services Operations
**Location** Four Points Flex by Sheraton London Euston, 8-11 Upper Woburn Place, London, United Kingdom, United Kingdom, WC1H 0JWVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.
As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both front office and food & beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.
Responsibilities:
Reception:
- Lead the Guest Service team, managing daily operations to ensure seamless and efficient service delivery.
- Coordinate with Reservations to identify guest requirements of opportunities to personalise their experience.
- Serve as the main point of contact for guest ensuring all hotel departments are briefed on individual guest needs and preferences.
- Seek verbal feedback from guests on a regular basis and respond to all guests' queries in a timely and efficient manner.
- Respond promptly to guest inquiries, requests, and complaints, coordinating with other departments to resolve issues efficiently.
- Manage the reception and assist with the daily duties where required.
- Monitor and respond to Guest satisfaction surveys in a timely manner, escalating any action points highlighted in the feedback received to the relevant departments.
- Actively lead and participate in Marriott Bonvoy membership enrolment initiatives, promoting program benefits to guests.
- Champion the PMS Opera system.
F&B/Kitchen Operations:
- Oversee the daily breakfast operations, ensuring a seamless guest experience that reflects the Marriot standards.
- Monitor buffet presentation, ensuring all food items are topped up and replenished promptly.
- Ensure all food items are prepared and presented in accordance with brand standards and specifications.
- Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance.
- Maintain accurate documentation related to health & safety protocols.
- Train and monitor staff on food handling and hygiene practices to ensure a safe and clean environment.
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Team management:
- Manage recruitment needs of the departments, utilising the relevant system
- Ensure that all new starters have a induction plan, factoring in all relevant systems training, company and compliance training as well as property familiarisation training
- Conduct reviews, probationary/ annual reviews and hold regular meetings with the team to ensure that they are working towards their KPI's
- Hold departmental meetings to ensure that the team are aware of latest information from the Company as well as the property
- Develop, coach, and train team members, creating a personalised action plan to promote growth and foster a supportive and positive work environment
- Set performance standards in line with brand expectations, monitor performance, and provide constructive feedback
- Actively support employee engagement initiatives, building a cohesive and motivated team
- Prepare staff schedules (Rota) to ensure all shifts are covered while balancing operational needs with appropriate training opportunities
- Managing employee relations issues that may occur within the department with the support of the Regional People team
- Undertaking Duty Management shifts and supporting the Senior Hotel Management team
- Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience
Person Specifications:
- Minimum of 2 years experience working in a similar role in Front Office/ Guest Services, and F&B operations within a hospitality setting.
- Proficient in delivering exceptional service and managing guest expectations to enhance guest satisfaction
- Ability to manage and resolve guest complaints in a professional, calm, and confident manner
- Experience with staff scheduling (Rota preparation), performance monitoring, and managing operational resources effectively
- Proven ability to lead, motivate, and manage a diverse team across multiple departments (Guest Services, F&B, Kitchen)
- Ability to identify issues and their root causes quickly and implement effective solutions in high-pressure situations
- Prioritizing tasks and managing multiple responsibilities effectively to ensure smooth daily operations
- Ability to communicate in an effective and clear manner
- Working knowledge of Opera PMS
We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
- All Marriott Employee Benefits
- Apprenticeship programmes available
- Learning and Development Opportunities are available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family
- Giving you access to counselling services, physical wellbeing & financial aid
- 28 holiday days (pro rata for part-time)
- Automatic Enrolment into a workplace pension scheme
_This company is an equal opportunity employer._
frnch1
Guest Services Manager
Posted 1 day ago
Job Viewed
Job Description
Guest Services Manager
Ansty Hall | Coventry
Why join us?
- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
We’re looking for a confident Guest Services Manager to lead our front-of-house team at Ansty Hall Hotel . You’ll be the face of the guest journey — from warm welcomes to smooth check-outs — ensuring every stay is seamless and memorable.
What you'll do:
- Lead daily front-of-house operations
- Support and coach your team
- Handle check-ins, check-outs, room allocations and guest queries
- Maintain guest-facing spaces to the highest standard
- Act as Duty Manager when required
What you’ll bring:
- 1+ year in a front office or guest services management role
- Strong leadership and people skills
- Professional, guest-focused approach
- Working knowledge of PMS systems and Microsoft Office
- Calm, solutions-focused mindset
Join a character-filled country house hotel and help us deliver unforgettable stays.
Guest Services Coordinator
Posted 7 days ago
Job Viewed
Job Description
At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele.
Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.
We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing #1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked #1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad #422 on their list of America's fastest-growing private companies, thanks to our remarkable 1126% growth rate.
Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong.
Role Description
We are seeking a dedicated Guest Service Coordinator in our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive best possible service working with our clients and partners.
The Guest Service Coordinator will be working closely with our partners to curate and provide accurate arrival / departure information as well as obtaining inspections. Moreover the candidate will also complete relevant wellness checks to ensure we have satisfied clients.
The Guest Service Coordinator will also be handling from start to finish any service issues whilst the guest is in house with our partners, accurately updating systems as well as communicating effectively.
Key responsibilities include:
- Client Interaction: Build and maintain strong relationships with clients, understanding their specific service issues
- Attention to detail: Liaise with temporary housing partners to obtain all relevant information for the stay.
- Issue resolution: Being able to identify and efficiently rectify issues within the aparment.
- Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
- Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
- Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.
There are two roles we are currently recruiting for:
1) Monday-Friday
2) Thurs-Mon (weekend role)
If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.
Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.
Guest Services Manager - UK
Posted 7 days ago
Job Viewed
Job Description
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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Guest Services Manager - UK
Posted 7 days ago
Job Viewed
Job Description
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
Guest Services Team Member Plus
Posted today
Job Viewed
Job Description
About the Role
Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn’t just about answering calls!
We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted role – we want you to bring yourself to work every day and love to see our team engage with our guests.
You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests.
About You
Shift Patterns
Our Guest Services Team are available 7 days a week and you will be working to a rota of 5 out of 7 days.
As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as delivering a fantastic service to our guests while they are enjoying their holiday with us.
No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.
This is a full time permanent role.
Working pattern for this role looks like:
Team Member Plus across Accommodation and Guest Services.
Monday and Friday Cleaning in Maple Walk 10:00 - 15:00 with 15 min break.
Then 60 min break before shift in Guest Services from 16:00 - up to 21:00 generally
(this can be later on occasion). 3 other working days in the remaining 5 (will include weekends).
Live in accommodation is available for these roles should relocation be necessary.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!