1,226 Hotel Managers jobs in the United Kingdom

Our client is seeking an enthusiastic and experienced Guest Services Manager to lead their remote customer-facing operations. This is a fantastic opportunity to shape the guest experience and ensure exceptional service delivery from a fully remote standpoint. You will be responsible for overseeing a team of guest relations associates, developing and implementing service standards, and resolving complex guest issues. The role involves managing online booking systems, handling inquiries across multiple communication channels (email, phone, chat), and ensuring a seamless experience for all guests. You will also be involved in training new team members, monitoring service quality, and identifying areas for improvement in our service offerings. The ideal candidate will have a proven background in hospitality management or a related customer service field, with a strong understanding of customer relationship management (CRM) principles. Excellent communication and interpersonal skills are paramount, as you will be the primary point of contact for many guests and team members. You must be a natural leader, capable of motivating a remote team to achieve outstanding service levels. Proficiency in using customer service software and managing online platforms is essential. This role requires exceptional problem-solving abilities and the capacity to remain calm and professional under pressure. You will be instrumental in building and maintaining our reputation for excellent customer service. Our client offers a supportive remote work environment and the chance to make a significant impact on the guest journey. We are looking for a proactive individual with a passion for creating memorable experiences and a commitment to continuous improvement. You will be responsible for developing innovative service strategies that enhance guest satisfaction and loyalty. This position requires a keen eye for detail and the ability to anticipate guest needs. The successful candidate will have a deep understanding of the hospitality sector and its unique challenges, particularly in a remote operational context. This role is perfect for someone looking to leverage their leadership skills and customer service expertise in a flexible, remote-first organisation, contributing to its success in the vibrant hospitality and tourism sector. A dedication to fostering a positive team culture, even when working remotely, is key.

Our client, a highly-regarded establishment in the hospitality sector, is seeking a dynamic and experienced Guest Services Manager to oversee operations at their premier venue in Southampton, Hampshire, UK . This is a full-time, on-site position that demands exceptional leadership and a passion for delivering outstanding guest experiences. You will be responsible for managing the front desk, concierge, and guest relations teams, ensuring seamless service delivery and resolving guest issues promptly and professionally. The ideal candidate will possess excellent interpersonal skills and a deep understanding of hospitality operations.

Key Responsibilities:

• Lead, train, and motivate the Guest Services team to provide exceptional customer service.
• Oversee daily operations of the front desk, including check-in/check-out, reservations, and billing.
• Ensure all guest requests and inquiries are handled efficiently and courteously.
• Implement and maintain service standards to enhance the guest experience.
• Manage guest feedback, address complaints, and resolve issues to ensure guest satisfaction.
• Develop and maintain strong relationships with guests, aiming for repeat business and positive reviews.
• Coordinate with other departments (housekeeping, F&B, maintenance) to ensure smooth guest stays.
• Monitor staffing levels and create effective work schedules.
• Assist in the recruitment, selection, and onboarding of new team members.
• Contribute to the development of departmental budgets and manage expenses.

Qualifications and Experience:

• Proven experience in a supervisory or management role within the hospitality industry (hotels, resorts, cruise lines).
• Strong understanding of hotel operations, front desk procedures, and guest relations management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and reservation software.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and the ability to make sound decisions.
• A passion for customer service and creating memorable experiences.
• Flexible working hours, including evenings, weekends, and holidays.
• Relevant diploma or degree in Hospitality Management or a related field is preferred.
• Fluency in English; additional languages are a plus.

This is a crucial role in ensuring the reputation and success of our client's establishment. We are seeking a dedicated hospitality professional committed to excellence.

Our client, a renowned hospitality establishment, is seeking a polished and customer-focused Guest Services Manager to lead their front-of-house operations in the heart of Manchester, Greater Manchester, UK . This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be responsible for overseeing the reception team, managing guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will possess a passion for hospitality, strong leadership capabilities, and a keen eye for detail.

Key Responsibilities:

• Oversee and manage all aspects of the guest services department, including reception, concierge, and bell desk operations.
• Lead, train, and motivate the guest services team to deliver outstanding customer service.
• Ensure all guest interactions are handled professionally, courteously, and efficiently.
• Manage guest feedback, address complaints promptly and effectively, and implement service recovery strategies.
• Develop and maintain high service standards, ensuring consistency across all guest touchpoints.
• Monitor guest satisfaction levels and implement initiatives to enhance the overall guest experience.
• Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
• Manage room inventory, reservations, and check-in/check-out procedures, ensuring accuracy.
• Implement and enforce hotel policies and procedures related to guest services.
• Assist in the recruitment, onboarding, and ongoing performance management of the guest services team.
• Prepare daily reports on occupancy, guest feedback, and operational performance.
• Ensure the reception area and lobby are presented to the highest standards of cleanliness and presentation.
• Identify opportunities for upselling services and amenities to enhance guest stays and revenue.

The successful candidate will have a proven background in hospitality management, with a strong emphasis on guest relations and team leadership. Excellent communication, problem-solving, and interpersonal skills are essential. You should possess a calm and professional demeanor, even under pressure, and have a genuine desire to create memorable experiences for guests. Knowledge of hotel property management systems (PMS) is a requirement. A flexible approach to working hours, including weekends and holidays, is necessary for this role.

Qualifications:

• Minimum of 3-5 years of experience in a guest-facing management role within the hospitality industry (e.g., Front Office Manager, Assistant Front Office Manager).
• Proven leadership and team management skills.
• Excellent understanding of hotel operations and guest service principles.
• Strong knowledge of Property Management Systems (PMS) - e.g., Opera, Fidelio.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to remain calm and professional in demanding situations.
• A passion for delivering high-quality customer service.
• Fluency in English; additional languages are a plus.
• Relevant diploma or degree in Hospitality Management is advantageous.

We are seeking an experienced and charismatic individual to join our client's renowned hospitality group as a Guest Services Manager. This role is central to ensuring an exceptional guest experience, blending operational efficiency with personalized service. The successful candidate will be responsible for leading the front-of-house team, overseeing daily operations, and maintaining the highest standards of hospitality. This is a hybrid role, requiring a balance of on-site presence in Coventry, West Midlands, UK and remote administrative tasks.

Key Responsibilities include:

• Managing and motivating a team of receptionists, concierges, and guest relations officers.
• Ensuring all guest requests and complaints are handled promptly, courteously, and professionally.
• Developing and implementing service standards and training programs for the front office team.
• Overseeing check-in and check-out processes, room assignments, and guest billing.
• Liaising with other hotel departments, such as housekeeping and maintenance, to ensure seamless service delivery.
• Monitoring guest feedback and implementing measures for continuous improvement.
• Managing departmental budgets and inventory control for front office supplies.
• Maintaining a visible and accessible presence on the floor to interact with guests and staff.
• Handling escalated guest issues and ensuring satisfactory resolutions.
• Contributing to the overall strategic planning and success of the hotel.

The ideal candidate will have a proven track record in hotel management or a related hospitality leadership role, with at least 3 years of experience in front office operations. A diploma or degree in Hospitality Management is highly desirable. Exceptional leadership, communication, and problem-solving skills are essential. You must be able to demonstrate a strong commitment to guest satisfaction and a passion for the hospitality industry. The ability to work effectively in a fast-paced environment and adapt to changing demands is crucial. Familiarity with property management systems (PMS) is required. This is a fantastic opportunity to advance your career in a prestigious hospitality establishment.

Our client, a renowned establishment in the hospitality sector, is seeking an experienced and dynamic Guest Services Manager to oversee operations in Manchester, Greater Manchester, UK . This role is pivotal in ensuring an exceptional guest experience, leading a team of front-of-house staff, and upholding the highest standards of service excellence. You will be responsible for managing daily operations, resolving guest concerns, and driving initiatives to enhance guest satisfaction and loyalty.

Key Responsibilities:

• Oversee the daily operations of the front desk, concierge, and guest relations departments.
• Lead, train, and motivate a team of guest service professionals to deliver outstanding service.
• Manage guest check-ins and check-outs, ensuring efficiency and a welcoming experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, seeking satisfactory resolutions.
• Implement and monitor service standards, ensuring consistency and quality across all guest interactions.
• Collaborate with other departments (e.g., housekeeping, F&B) to ensure a seamless guest experience.
• Develop and maintain strong relationships with guests, anticipating their needs and preferences.
• Manage room inventory and assist with the development of room rate strategies.
• Conduct regular staff meetings, performance reviews, and training sessions.
• Analyse guest feedback and implement improvements to enhance overall guest satisfaction.
• Ensure compliance with all hotel policies, procedures, and health and safety regulations.

Qualifications:

• Proven experience in a supervisory or management role within the hospitality industry, preferably in front office operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of hotel operations and guest service principles.
• Ability to remain calm and professional under pressure.
• Proficiency in hotel management software (PMS) and booking systems.
• A passion for delivering exceptional customer service.
• Ability to multitask and manage priorities effectively.
• Problem-solving skills and a proactive approach to guest relations.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• A relevant qualification in Hospitality Management is advantageous.

This is a fantastic opportunity to join a leading hospitality brand and contribute to its reputation for excellence. If you are dedicated to creating memorable guest experiences in Manchester, Greater Manchester, UK , we would love to hear from you.

Our client, a renowned hospitality group with a portfolio of exceptional properties, is seeking a dedicated and experienced Guest Services Manager to join their fully remote operational support team. This role is pivotal in ensuring outstanding guest experiences across all our locations, focusing on service excellence and customer satisfaction.

You will be responsible for developing and implementing guest service standards, training front-line staff on best practices, and overseeing the resolution of guest concerns and feedback. This involves proactively identifying opportunities to enhance the guest journey and maintain our reputation for quality and attentiveness. You will work closely with property management teams to ensure consistent service delivery.

Key responsibilities include managing online reviews and reputation management platforms, analyzing guest feedback to identify trends and areas for improvement, and developing service recovery strategies. You will also contribute to the development of customer loyalty programs and initiatives aimed at increasing guest retention and satisfaction. The ability to effectively communicate service expectations and provide constructive feedback to remote teams is essential.

We are looking for candidates with extensive experience in hotel operations, guest relations, or customer service management, preferably within the hospitality industry. Exceptional interpersonal, communication, and problem-solving skills are a must. A strong understanding of the hospitality landscape, including current trends and customer expectations, is required. The ability to work autonomously, manage multiple priorities, and maintain a high level of professionalism in a remote setting is critical.

This is an exciting opportunity to contribute to the success of a leading hospitality brand while enjoying the benefits of a fully remote role. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic, service-oriented environment, we encourage you to apply. You will play a key role in shaping our guest service strategy and ensuring memorable stays for all our visitors. The ideal candidate will be proactive, detail-oriented, and dedicated to upholding the highest standards of hospitality. This role requires a deep understanding of customer service principles and a commitment to exceeding guest expectations through effective remote leadership and coordination.

Dyson Farming is a family-owned business, with a vision to benefit future generations through a commitment to commercially viable and environmentally sustainable food production at scale.  We strive to be industry leaders in efficient, carbon-neutral, high-technology agriculture, employing highly skilled, pioneering people and supported by research and development in an ever-closer partnership with our sister company, Dyson.  We see the future of agriculture as an exciting opportunity to improve the nation’s food security, health, and economic growth.

The Guest Services Assistant is a hands-on role with operational supervision and administrative tasks to be actioned on behalf of the Dyson Farming leisure portfolio. Overseeing the delivery of consistently exceptional customer service and experience which upholds the high standards we expect and in turn driving repeat guest bookings.

Requirements

• Responsible for ensuring that holiday lets and event spaces are presented to the highest standard
• Ownership of the on-call service to ensure the most efficient and appropriate service is always given
• Arrange high-quality experiences for all events and meetings at the Hive, liaising with caterers and arranging appropriate hospitality
• Responding to guest enquiries, complaints and requirements in a professional and proactive manner
• Oversee the housekeeping team, internal and external, arranging rotas for changeovers, ensuring appropriate cleaning supplies, hours and locations
• Liaising with the maintenance team to rectify any defects or required improvements in a timely manner
• Drive an increase in reviews on booking platforms in enhance the desirability of stays
• Efficiently control and review operational costs to ensure budget is adhered to
• Oversee Lincolnshire based operations ensuring hot tub testing results are compliant and health and safety policy throughout the leisure portfolio is up to date
• Occasional assistance with changeovers, cleaning and laundry as required to ensure completion of essential tasks

Person Specification

• Diplomatic, able to converse with customers and staff
• Personable, you need to engage with our guests and build good working relationships with the wider team. You must be able to deal with challenging situations with diplomacy and tact
• Professional, we are proud to receive a lot of excellent guest feedback, so we set high standards for customer service and the presentation of our properties
• Co-operative, you’ll be overseeing the work of the housekeeping team, but also supporting the communications team with content creation and marketing
• Independent, able to work autonomously when required and be a confident communicator
• Pro-active to prevent complaints and issues before they present themselves
• Proactive and flexible approach to work
• Full driving license as travel is required

Benefits

• 24 days holiday plus bank holidays;

• Life assurance;
• Pension scheme;
• Charitable Giving via payroll (Give as You Earn);
• Cycle to work scheme;
• Free annual flu jab;
• Free eye test;
• Employee Assistant Programme;
• Access to product discounts;
• Organised social events;
• Free parking.

A fantastic opportunity at voco St.David's Cardiff ( for a **Night's Guest Services Manager** to join our team in our amazing Cardiff Bay, 5-star hotel!
We are offering a salary of **£34,900.00**
At voco, **everyone's a host** and ready to provide our guests with the **relaxed but attentive** stay that they desire. We are reliably different, a **trusted name** offering an informal, **non-pretentious** stay that leaves our guests with a **lasting impression** . With a focus on our **environment** , you will be greeted by **environmentally conscious innovations** from start to finish.
_Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting._
_The Tir a Môr at voco St David's Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer._
_The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike._
Check out our Instagram page to have a look at voco St.David's! ( Night's Guest Services Manager ensures late arrivals are met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Night's Guest Services Managers support the Night Audit and closing of our outlets, managing the end of night cash count, and highlight any discrepancies. They communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
**To succeed as our Night's Guest Services Manager, you will need:**
+ Front Office duty management and team leadership experience for 1+ years in a property of similar size & standard
+ Proven track record with success at working with loyalty schemes and enrolments
+ Have an awareness of market trends and the ability to implement new initiatives
+ Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
+ Knowledge of a service optimization tool 'Quore' a plus
**Our Night's Guest Services Manager enjoy a range of benefits including:**
+ Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - **which means global opportunities**
+ Meals whilst on duty
+ 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
+ We provide every employee company sick pay and life insurance
+ Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ Amazing discounts for our hotels and restaurants around the world
+ Discounts from over 15,000 stores - all the way from retail to cinema
+ Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!
**If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment** , apply today to join our team as a **Night's Guest Services Manager** !
**You must meet the legal requirements to work in the UK.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.