47 Hotel Managers jobs in Gravesend

Overview

The rolenOur

Guest Service Managers

are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our attractive hotel in Ipswich (IP2 0UA).nResponsibilities

orchestrating the

seamless operation

of our guest servicesncollaborating with various departments to

elevate our service levelsnconstantly

innovating to exceed

guest expectationsnhandling guest requests with precision and promptnessnproactively seeking new ways to

enhance the guest journeynsetting the standard for service excellencenBeyond that, you'll inspire and empower our

Guest Service team

to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.nOther titles

Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services ManagernDetails & How to Learn More

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at



Our rewards package includes:nAnnual Conference Event and AwardsnRobust career development opportunities and support for personal growthnAttractive discounts across many major retailers, restaurants, and eventsnComplementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!n50% off food and beverage while you stay in our hotelsn24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advicenFREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)nWhat you’ll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.nAt Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact if you have any questions. We are committed to supporting any adjustments you may need.nNext steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.nWho are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.nJoin our Kew-Team today!

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Overview

As Guest Services Manager at our Four Points Flex by Sheraton - Euston, you will oversee all aspects of the guest service operations across both Front Office and Food & Beverage departments. This includes: managing check-ins, departures, handling guest enquiries and complaint resolution, ensuring a seamless breakfast service, coordinating with other departments, to lead the Guest Service Assistants team and consistently provide exceptional customer service throughout the guest stay. Work to the required Four Points Flex brand standards and achieving the guest feedback scores as set by Marriott.nExperience

Experience:

RequirednEmployment

Employment:

Full-timenSalary

Salary:

from £31,900 yearlynStarting time

Starting time:

Immediate start!nAbout Four Points Flex by Sheraton London Euston

The Four Points Flex by Sheraton was the first of its kind in the UK, located in the heart of Euston, the property opened its doors in July 2024, it is the newest addition to the Splendid Hospitality

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Join to apply for the

Guest Services Manager

role at

Staycity GroupnWelcome to

Wilde , a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.nWe are on the search for our next

Guest Services Manager

to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At

Wilde , we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.nBenefits:nFlexible working patternsnBonus scheme that rewards high performers; based on our core values and tied to individual property goalsnDiscounted rates for overnight stays for you, and your family and friendsnRefer and earn scheme - earn up to £/€550nEducation Support to help you foster new skillsnVolunteer days: 2 paid volunteer days per yearnEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)nWe would love you to have:n2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience is preferred but training can be providednWhat you can do for us:nEndless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in our dynamic lobby, bar, and host stand, maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.nBe the Ultimate Brand Ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.nMake a Lasting Impact: master communication and teamwork to create memorable experiences for every guest.nStay Driven, Stay Motivated: strive for excellence daily—set ambitious goals and exceed them; we push boundaries and celebrate our collective success.nExemplify Excellence at All Times: greet guests warmly from arrival, ensuring they feel welcome and at home.nUnderstand Your Guests: learn preferences and needs to provide personalised, thoughtful service.nSet the Mood: create the right atmosphere through details like lighting and cleanliness.nMaster Every Shift: ensure seamless operations during opening, swing, or closing shifts, including health & safety and complaints management.nPush the Boundaries of Excellence: continuously seek opportunities to improve.nLead with Kindness and Respect: foster a culture of respect and inclusivity.nEngage with the Community: participate in local charity events and initiatives.nStart your Wilde journey today!

Take the leap and click "apply" nownSeniority level

Entry levelnEmployment type

Full-timenJob function

OthernIndustries: HospitalitynReferrals increase your chances of interviewing at Staycity Group. Get notified about new Guest Services Manager jobs in

London, England, United Kingdom .

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Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

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Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

Qualifications:

Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2-3 years of hotelier experience

Additional languages are an advantage (Spanish, Italian, Portuguese, French, German)

Duties and Responsibilities:

Lead in delivering an exceptional guest experience, acting as an ambassador and mentoring other divisions on key service standards. Maintain strong rapport with division heads from both Hotel and Marine departments.

Lead a team committed to delivering outstanding customer service, taking ownership of guest requests. Monitor key performance indicators, guest ratings, and comments to foster a culture of complete ownership of the guest experience.

Balance operational needs between Financial and Guest Services Divisions through effective communication to enhance guest comments and ratings.

Manage all onboard group business, ensuring the Group Coordinator has the necessary skills, training, tools, and support for consistent service delivery.

Assign duties to team members and evaluate their performance through feedback to ensure high standards are met.

Have comprehensive knowledge of Customs and Immigration policies and procedures. Ensure compliance with all internal and external requirements related to guest immigration and clearance.

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Overview

Join to apply for the

Guest Services Manager (EBGSM)

role at

myGwork - LGBTQ+ Business Community . This role is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Do not contact the recruiter directly.nJob Introduction: Do you want to be part of an award-winning team? The winners of Strong Together award in 2025, are looking for a

Guest Services Manager

who will join our creative team of 5 and support us delivering the excellent service we are known for, in a state-of-the-art building in Canary Wharf.nThe Guest Services Manager will oversee the smooth running of the Front of House Department, including Reception, Switchboard, Helpdesk and Events Coordination duties, with a focus on developing the service and maintaining a one-team approach with other service partners.nType of contract:

Full-time, permanentnHours:

40 per week (Monday-Friday; shift rota basis, with flexibility as per business needs).nWhat you will get :nFinancial Freedom: Exclusive travel and grocery discounts, life assurance and cash rewards, plus subsidised meals while on duty in onsite restaurants and bars.nSecure Your Future: Contributory pension scheme.nHealth Matters: Wellness programs, an Employee Assistance Program, and digital counselling services for wellbeing support.nThrive Personally & Professionally: Learning and development opportunities to elevate your career.nCelebrate Excellence: WOW Awards to recognise outstanding peers.nGive Back to Community: One paid day off annually to support a cause you’re passionate about.nMain ResponsibilitiesnInspire, engage and guide a Guest Services team, delivering service excellence.nManage all aspects of operations including staffing, rotas, HSE requirements, budgets, client/guest innovations, HR management and ER support.nCollaborate with others in the organisation, seeking input and sharing information with the team.nMaintain awareness of business activity and ensure client expectations are consistently delivered and developed.nDevelop excellent working relationships with the client and stakeholders at all levels.nHelp create, familiarise and implement site-specific SOPs.nThe ideal candidate willnShare our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.nExperience in managing a team in a customer-facing environment, with knowledge of basic HR processes.nPrevious experience in Guest Services in a high-end client service environment is preferred.nUnderstanding of the demands of working in a prestigious, corporate environment and Front and Back of House processes.nAbility to develop and maintain excellent relationships with key stakeholders.nStrong customer service ethic and pride in delivering first-class service.nDetail-oriented, able to work under pressure and meet deadlines with a professional presentation.nAbout UsnRapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer offering meaningful roles for individuals with additional needs.nFind out more about us and our values at job adverts respond to applicants; please check your inbox and junk/spam folders for responses. Due to high application volumes, we recommend applying to one role at a time and choose the role that best matches your experience.

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Direct message the job poster from Royal Caribbean GroupnRECRUITMENT COORDINATOR at Royal Caribbean Group

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.nQualifications:n1. Hotel Director/Hotel General Manager background in a 4- or 5-star hoteln2. 2-3yrs of hotelier experiencen3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)nDuties and Responsibilities:nTakes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.nResponsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.nEffectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.nEffectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.nAssigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.nComprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearancenSeniority level

Mid-Senior levelnEmployment type

ContractnJob function

Product Management, Production, and ManufacturingnIndustries

Travel Arrangements and HospitalitynWe’ve removed non-essential boilerplate to focus on the role and requirements.

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Overview

Join to apply for the

Guest Services Manager - Night

role at

Staycity Group . Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next

Guest Services Manager - Night

to work with our Guest Services Hosts and the wider team across public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment and bring your enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that values your unique contribution.nBenefits

Paid family leave (>1 year of service)nFlexible working patternsnBonus scheme that rewards high performers based on core values and property goalsnDiscounted rates for overnight stays for you, your family and friendsnRefer and earn scheme – up to £/€550nCycle to work scheme to support a healthy lifestyle and the planetnEducation Support to foster new skillsnVolunteer days: 2 paid volunteer days per yearnEmployee Assistance Program (EAP) for you and your familynAn extra day off to celebrate your birthdaynWe would love you to have

2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience preferred but training can be providednWhat you can do for us

Endless Opportunities in One Space: Welcome guests and contribute to a dynamic lobby, bar, and host stand while collaborating with multiple departmentsnBe the Ultimate Brand Ambassador: Represent Wilde with enthusiasm and pridenMake a Lasting Impact: Use confident communication and teamwork to create memorable guest experiencesnStay Driven: Aim for excellence and contribute to collective successnExemplify Excellence: Greet guests warmly and make them feel at homenUnderstand Your Guests: Learn preferences to provide personalised servicenSet the Mood: Manage details that enhance the guest experiencenMaster Every Shift: Open, swing, or close with seamless operations and safety focusnPush the Boundaries of Excellence: Seek opportunities to innovate and improvenLead with Kindness and Respect: Foster a culture of inclusivity and respectnEngage with the Community: Participate in local charity events and initiativesnStart your Wilde journey today! Take the leap and click "apply" now!nSeniority level

Entry levelnEmployment type

Full-timenJob function

OthernIndustries

Hospitality

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Operations Manager - *NEW HOTEL OPENING* Summer ‘26 New Opening Experience an Advantage! Imperial London Hotels based @ Imperial Hotel 40 hours a week (5 Days out of 7 Days) £TBC Benefits We are Imperial London Family of Hotels, a family-run company with a legacy spanning 185 years and an intended purpose of putting authentic London experiences and memorable stays within everyone’s reach. We’re dedicated to rewriting the traditional hospitality mindset, paving the way for a fresh approach across our 8 hotels and 9 pubs, bars & restaurants in Bloomsbury, London. Imperial Hotel is our flagship, premium lifestyle property, opening its doors in Summer 2026 following a once-in-a-generation renovation & repositioning, boasting 357rooms, multiple food & drink spaces, a gym, and stunning destination rooftop bar. We believe that great hospitality starts with the right people and are on the hunt for an experienced and detail-oriented Operations Manager . This role will be pivotal in supporting the General Manager, by leading day-to-day operations, ensuring delivery of an elevated guest experience, upholding Imperial Hotel’s brand standards, whilst inspiring & nurturing a high-performing team. Our ideal candidate will embody our values; POSITIVE in attitude, CARE about our guests and each other, COLLABORATE for a brighter future, encourage & enable GROWTH and take PRIDE in our legacy. If they resonate with you and you are a results-driven and people-centric professional with a passion for delivering exceptional and authentic guest experiences, we invite you to apply for this exciting opportunity and join the team that will deliver a successful launch and continued success/growth thereafter. Key Responsibilities: Curate Exceptional Guest Experiences : Lead all hotel departments to deliver authentic and thoroughly London local experiences that surprise and delight, leveraging guest feedback through personalised and human interactions that anticipate guest needs. Drive Operational Excellence : Lead Front Office, Guest Experience, Food & Beverage, Housekeeping and Maintenance in elegant execution of a 4-star plus standard, taking an intuitive and responsive approach, bringing the brand standards to life. Maximise Profitability : Support the General Manager in identifying innovative revenue streams, implement sophisticated cost-control strategies, and deliver accurate business forecasts to fuel financial success. Inspire and Empower Teams : Nurture a culture of inclusivity and continuous development for yourself and your team by being an ambassador of the ILH values and by promoting ILH development programmes and engagement initiatives that elevate both competence and the team member experience. Ensure Safety and Compliance : Lead on Health & Safety compliance and audits, with a good understanding of UK regulations to maintain a secure environment. Be a champion of team member rights, always looking to ILH values to guide you in the “how”. Champion Quality and Brand Standards : Conduct thorough assessments of brand standards performance, utilising data-driven insights, and align the operations of the hotel with the hotel brand identity. Who you are A proven, people-centric leader with 5 years in senior hospitality management , ideally in a 4-star or higher premium hotel in a major metropolitan market like London. A strategic thinker able to optimise operations, and support in driving financial success. An exceptional communicator and people person with the ability to inspire teams, engage discerning guests, and represent the Imperial Hotel brand. Someone highly knowledgeable and competent in premium hospitality standards, UK safety regulations, and London’s dynamic market trends. A creative problem-solver who thrives in a fast-paced environment, delivering innovative, guest and people-centric solutions. What’s in it for you 28 days holiday, increasing with length of service up to 33 days (including bank holidays) Access to ILH Training Academy programmes, apprenticeships and supported study scheme Access to Holiday Purchase Scheme Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items. Access to an interest-free Season Ticket Loan or Travelcard Loan Team member flat rate discount & 50% discount to friends and family at any of our hotels 50% discount at ILH’s nine food and beverage outlets Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage Access to an employee funded Health Cash Plan Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets Access to Early Pay - instantly access a portion of the pay you’ve already earned Access to shopping discounts across several high-street brands and online retailers Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology Access to mental health first aiders support & well-being support Access to our Employee Assistance Programme by Hospitality Action You can explore additional benefits here.