What Jobs are available for Hotel Managers in Ringwood?
Showing 52 Hotel Managers jobs in Ringwood
Guest Services Manager
Southampton, South East
Oceania Cruises
Posted 2 days ago
Job Viewed
Job Description
ABOUT US
Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.
Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages.
There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
BENEFITS
- Free car parking nearby
- Pension Scheme
- Private Medical
- Development Opportunities, partnered with LinkedIn & Dale Carnegie
- Management Incentive Plan
- 6 weeks - paid sickness
- Discounted Cruise Programme
- 25 days holiday + 8 Bank Holidays
- Local Bus Discounts
ROLE LOCATION
This role will be based in our office in Southampton with Mondays and Fridays working from home.
BASIC PURPOSE
The Guest Services Manager will be responsible for leading and efficiently running of all aspects of Guest Services department for the UK / DACH / CEMEA regions, including but not limited to making new and servicing existing reservations; accuracy of visa and documentation delivery; review of cancelled bookings and sign off of relevant refunds.
Responsible for monitoring, managing, and motivating the EMEA Direct Inbound teams, ensuring all the team’s targets are reached, while maintaining company standards as it relates to both sales conversion and direct guest satisfaction and department’s expectations, ensuring operational deadlines and quality targets are adhered to and agreed service standards are maintained, through the delivery of exceptional customer service.
Working closely with the Guest Services Director and Guest Services Supervisor to ensure that the team are delivering the highest standard of service to our luxury client base. In addition, offering vital support to the Guest Services Director and supporting the management team and all other departments as and when required with HR, IT and reservation procedures and escalations.
POSITION RESPONSIBILITIES
- Lead and manage a Guest Services team responsible for all aspects relating to guests’ reservations To provide assertive and clear management that will inspire and motivate team members to work together to achieve sales targets and service standards.
- Support Guest Services Director in maximizing growth of inbound direct business, ensuring appropriate & relevant lead capture.
- Manage continuity within the team considering all internal and external influences on performance to ensure that Customer Service is always delivered within agreed service standards.
- Identify and implement department efficiencies.
- Offer daily support, providing a fast and efficient response to all requests for information and to the resolving of issues for both Trade and direct reservations.
- Plan and implement enhanced support and cover to the EMEA GS / Special Services & Inbound teams (including Rota & Holidays).
- Manage the call management system.
- Regular review of quotes and booking process for quality assurance.
- Responsible for all GS policy and process changes locally (communication / training and roll out).
- Act as Liaison with international offices for system updates (testing and providing feedback) to ensure compliance.
- Provide support in emergency situations as they occur in a calm and organized manner and ensuring that communication to all stakeholders is frequent and up to date.
- Develop & Plan training and coaching to team members to ensure brand, product, policy and process and promotion knowledge is updated regularly.
- You will build and maintain relationships with all Direct Guests.
- To proactively secure bookings and to maximize all sales opportunities and work with team leaders to empower and motivate to build a selling and service philosophy.
- Manage & prepare reports for sign of by Director (including payroll, incentive, Commission and Ad hoc).
- Ensure call monitoring programme is adhered to and monitor daily, weekly, and monthly performance results to ensure that all policies, metrics, procedures and schedules are being maintained (Including call and email review / Monitoring).
- Maintaining a good working relationship with other team members, guiding, advising, and helping others where appropriate to enhance service levels.
- Drive improvements in overall Sales and service levels, analyze responses and phone calls provide coaching and feedback to strive for Closures at first contact.
- Provide performance, call & email statistics for Management.
- Establishing and setting department KPI’s & SLA's together with the Guest Services Director for team members tasks and effectively manage and motivate staff to achieve. identify needs/coach/educate/evaluate).
- Manage and measure individual and team productivity with a goal to be number one in the Cruise Industry Ensure Team meet the standard service levels and the Key Performance Indicators.
- Approve and apply all Escalated discounts / vouchers and manual adjustments.
- Ensure existing staff are kept updated on new products, policies & procedures etc., through delivery of briefings and update sessions.
- Conducting monthly one to ones and annual appraisals of staff to ensure team development.
- Responsible for maintaining thorough knowledge of OCI product, policies, and procedures for the department.
- Manage staffing hours for payroll purposes and prepare overtime sheet for payroll & sign off by Director.
- To assist other departments within our UK and US offices as well as our Ships, including Accounts, Air Operations, Guest Relations, Sales Team, HR, Revenue Management, Pre/Post hotels in relation to booking escalations.
- Provide leadership team with regular feedback and identify trends and opportunities for improvement where necessary.
- Point of escalation for Supervisor, for calls from agents and guests, liaising with relevant departments to ensure efficient resolve.
- Participate, and assist where required in consumer events, exhibitions, and ship visits.
- Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand.
- Other responsibilities as assigned by Director of guest Services or senior management.
EDUCATION
- Degree level educated.
- Recognized qualification in Travel & Tourism / Hospitality (desirable)
- Second language (ideally French, German, Spanish) not mandatory but advantageous
EXPERIENCE
- Minimum 3+ years Management experience ideally within a contact center
- Ideally at least 2-3 years’ Travel Experience within a luxury brand
- Sales experience in a Sales / customer service / Reservations supervisory role with knowledge of consumer sales and lead management
- People supervision within a sales environment.
- Second language preferable but not essential.
COMPETENCIES / SKILLS
- Computer literate: proficiency with Microsoft office suite
- Reservations System, Airline GDS, Sabre an advantage but not essential
- Salesforce proficiency preferable
- Knowledge of ABTA/ATOL and Package Travel Regulations
- Strong Travel industry and general geographical knowledge
- Strong Leadership skills, high on energy and Initiative
- Excellent Organizational and problem-solving skills with attention to detail
- Multi-task oriented with Excellent Time management skills and a strong drive to deliver.
- Strong Interpersonal skill with the ability to interact with all levels of the organization and client base in a professional, diplomatic, and tactful manner when providing both positive and negative feedback.
- A strong team player who can motivate and guide a team using their own initiative.
- Ability to coach and drive a team with skills in providing both positive and negative feedback.
- Strong customer focus, both internally and externally.
- Self-driven, results orientated with a positive dynamic approach, and able to perform under pressure and remain Positive and determined.
- Ability to function in a fast paced, results oriented environment with a high degree of flexibility whilst demonstrating a sense of urgency.
- An innovate, self-starter who can think in terms of solution, and who has the ability to identify operational issues and trouble shoot.
- Flexibility to work additional hours outside of our regular business hours when required, including traveling and weekends and evenings.
- Must always project a professional appearance as it may be necessary to meet with guest face to face.
**If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful**
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0
Hotel Operations Manager
SO14 0DT Southampton, South East
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment in Southampton, Hampshire, UK , is seeking an experienced and dynamic Hotel Operations Manager. This role is crucial for ensuring the smooth and efficient day-to-day running of all hotel operations, encompassing front office, housekeeping, food and beverage, and maintenance. The Hotel Operations Manager will be responsible for developing and implementing operational strategies to maximize guest satisfaction, optimize revenue, and control costs. You will lead and motivate a diverse team of hospitality professionals, fostering a culture of excellent service and continuous improvement. Key responsibilities include managing departmental budgets, forecasting financial needs, and ensuring profitability targets are met. Overseeing staff recruitment, training, and performance management will be integral to the role. You will also be tasked with maintaining high standards of quality, safety, and cleanliness throughout the hotel, ensuring compliance with all relevant regulations. Developing and nurturing relationships with guests, suppliers, and local businesses will be essential. The ability to identify and implement process improvements that enhance operational efficiency and guest experience is paramount. This hybrid role allows for strategic planning and management oversight with a balance of on-site presence to engage with teams and guests. The ideal candidate will possess a strong understanding of hotel management systems, excellent leadership skills, and a passion for delivering exceptional guest experiences.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets, P&L statements, and financial forecasts.
- Lead, train, and motivate the hotel operations team.
- Ensure high standards of service quality, safety, and cleanliness.
- Implement and monitor operational policies and procedures.
- Manage inventory, procurement, and vendor relationships.
- Address guest feedback and resolve operational issues promptly.
- Contribute to marketing and sales initiatives to drive business.
- Proven experience as an Operations Manager in the hotel or hospitality industry.
- Strong understanding of hotel operations and management principles.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in financial management and budgeting.
- Proficiency in hotel management software (PMS).
- Ability to analyze data and implement operational improvements.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Adaptability and problem-solving skills in a fast-paced environment.
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1
Hotel Operations Manager
SO14 0JF Southampton, South East
£40000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a well-regarded hotel in a prime coastal location, is seeking an experienced and dynamic Hotel Operations Manager to oversee all aspects of daily hotel operations. This is a pivotal role responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional guest experiences.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Events.
- Ensure all departments operate efficiently and effectively, meeting or exceeding guest expectations and company standards.
- Develop and implement operational strategies to improve service quality, guest satisfaction, and profitability.
- Manage departmental budgets, control costs, and monitor financial performance, identifying opportunities for revenue generation and cost savings.
- Recruit, train, motivate, and manage a high-performing team, fostering a positive and collaborative work environment.
- Ensure compliance with all health, safety, hygiene, and licensing regulations.
- Conduct regular inspections of hotel facilities and services to maintain quality and standards.
- Manage guest relations, handling complaints and resolving issues promptly and professionally.
- Collaborate with the General Manager on strategic planning, marketing initiatives, and capital expenditure.
- Develop and maintain strong relationships with suppliers and service providers.
- Implement and monitor performance metrics across all departments.
- A degree or diploma in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an Operations Manager role or similar senior position.
- Proven ability to lead and manage diverse teams.
- Strong understanding of hotel operations, including revenue management, sales, and marketing principles.
- Excellent financial acumen and budget management skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management systems (PMS) and relevant software.
- A passion for delivering outstanding customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Knowledge of current hospitality trends and best practices.
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2
Hotel Operations Manager
SO14 0BH Southampton, South East
£45000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a highly regarded hotel known for its exceptional guest service and prime location in **Southampton, Hampshire**, is seeking an experienced and proactive Hotel Operations Manager. This role is pivotal in ensuring the smooth and efficient day-to-day running of all hotel departments, focusing on guest satisfaction, operational efficiency, and staff performance. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hotel management, and a passion for delivering outstanding hospitality experiences. Key Responsibilities:
- Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless integration.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, controlling costs and ensuring profitability targets are met.
- Recruit, train, and motivate a high-performing team of hotel staff, fostering a positive and professional work environment.
- Implement and maintain high standards of service quality across all guest touchpoints.
- Ensure compliance with all health, safety, and licensing regulations.
- Manage inventory and procurement for relevant departments, ensuring optimal stock levels and cost-effectiveness.
- Handle guest feedback and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Collaborate with the General Manager and other department heads to achieve the hotel's strategic goals.
- Monitor operational performance through key metrics and implement corrective actions as needed.
- Drive initiatives for service improvement and operational efficiency.
- Maintain strong relationships with suppliers and service providers.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years' experience in hotel management, with at least 3 years in a senior operational role (e.g., Assistant Hotel Manager, Operations Manager).
- Proven track record in managing multiple hotel departments effectively.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel operations, including front desk, F&B, and housekeeping management systems.
- Financial acumen with experience in budgeting and cost control.
- Proficiency in hotel management software (PMS systems).
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.
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3
Hotel Operations Manager
SO14 0RF Southampton, South East
£35000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of a prominent establishment in Southampton, Hampshire, UK . This crucial role involves ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments. The successful candidate will manage and lead teams in front office, housekeeping, food and beverage, and events, fostering a culture of excellence and teamwork. You will be responsible for developing and implementing operational strategies, managing budgets, controlling costs, and maximizing revenue. The ability to drive guest satisfaction, resolve issues effectively, and maintain a positive work environment is paramount. Key responsibilities include overseeing staffing, training, and performance management, as well as ensuring compliance with health, safety, and licensing regulations. You will work closely with other department heads to ensure seamless coordination and delivery of a superior guest experience. This position offers a unique opportunity to shape the future of a respected hotel, contributing to its reputation and success. While the role is predominantly on-site, a hybrid work model is in place to ensure flexibility and work-life balance. Join a passionate team dedicated to providing exceptional hospitality and creating memorable experiences for guests. Your leadership will be key to the hotel's continued growth and guest loyalty.
Responsibilities:
Responsibilities:
- Oversee and manage all hotel operational departments.
- Ensure exceptional guest service and satisfaction levels.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, costs, and revenue streams.
- Lead, train, and motivate hotel staff.
- Ensure compliance with health, safety, and licensing standards.
- Monitor and maintain the physical condition of the hotel.
- Collaborate with marketing and sales teams to drive business.
- Implement service improvements and operational enhancements.
- Handle guest complaints and resolve issues effectively.
- Proven experience in hotel management or operations.
- Strong leadership and team management skills.
- In-depth knowledge of hotel operations, including F&B, front office, and housekeeping.
- Excellent financial acumen and budgeting experience.
- Strong customer service orientation and problem-solving abilities.
- Proficiency in hotel management systems.
- Knowledge of health and safety regulations.
- Excellent communication and interpersonal skills.
- Bachelor's degree in Hospitality Management or a related field is preferred.
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4
Hotel Operations Manager
SO14 5QW Southampton, South East
£45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day running of their flagship property in **Southampton, Hampshire, UK**. This critical role requires a leader with a passion for exceptional guest service, strong operational acumen, and the ability to motivate and manage a diverse team across all hotel departments. The successful candidate will be responsible for ensuring the highest standards of service delivery, optimizing operational efficiency, and driving profitability.
Key Responsibilities:
Key Responsibilities:
- Manage and coordinate the operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure the delivery of outstanding guest experiences and handle guest feedback and complaints effectively.
- Develop and implement operational policies and procedures to maintain high standards of service and efficiency.
- Oversee staff recruitment, training, scheduling, and performance management.
- Manage departmental budgets, control costs, and drive revenue maximization initiatives.
- Ensure compliance with all health, safety, and hygiene regulations.
- Collaborate with the General Manager on strategic planning and business development.
- Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
- Maintain strong relationships with suppliers and vendors.
- Conduct regular inspections of the property to ensure quality and standards are met.
- Foster a positive and motivated work environment for all staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or managerial role.
- Proven track record in successfully managing hotel operations and delivering exceptional guest service.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel operations, including F&B, housekeeping, and front desk management.
- Proficiency in hotel management software and systems.
- Financial acumen with experience in budgeting and cost control.
- Ability to work under pressure and make effective decisions in a fast-paced environment.
- A passion for the hospitality industry and a commitment to excellence.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by the nature of the role.
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5
Hotel Operations Manager
SO14 5GN Southampton, South East
£45000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their prestigious establishment. This is a key on-site role, pivotal to ensuring exceptional guest experiences and operational efficiency. You will be responsible for managing all front-of-house and back-of-house departments, including reception, housekeeping, food and beverage, and events, ensuring seamless service delivery and adherence to high standards. Key responsibilities include developing and implementing operational strategies, managing budgets and financial performance, recruiting, training, and motivating a diverse team, and ensuring compliance with health, safety, and hygiene regulations. The ideal candidate will possess a strong background in hotel management or a senior operational role within the hospitality sector. Excellent leadership, communication, and problem-solving skills are essential. You should have a proven ability to drive revenue, control costs, and enhance guest satisfaction. Experience with property management systems (PMS) and a passion for delivering outstanding customer service are required. This role demands a proactive and hands-on approach, with the ability to work effectively under pressure and make critical decisions. You will be instrumental in fostering a positive work environment and driving the success of the hotel located in Southampton, Hampshire, UK . This is an exceptional opportunity for a dedicated hospitality professional to take on a challenging and rewarding leadership position.
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6
Hotel Operations Manager
SO14 0AA Southampton, South East
£35000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a vibrant and experienced Hotel Operations Manager to oversee the daily operations of their esteemed establishment in Southampton, Hampshire . This is a hands-on role requiring a leader passionate about delivering exceptional guest experiences and driving operational excellence across all hotel departments, including Front Office, Food & Beverage, and Housekeeping.
Key Responsibilities:
Qualifications:
This is a crucial role for ensuring the smooth running of the hotel and guest satisfaction. The ideal candidate will be a proactive, detail-oriented professional with a genuine enthusiasm for the hospitality industry.
Key Responsibilities:
- Manage and direct the day-to-day operations of the hotel, ensuring the highest standards of service and guest satisfaction.
- Oversee department managers, providing leadership, training, and motivation to achieve departmental and hotel objectives.
- Develop and implement operational strategies to maximize revenue and control costs.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor and analyze operational performance, implementing improvements where necessary.
- Manage budgets and financial performance for operational departments.
- Handle guest feedback and complaints promptly and professionally, resolving issues to ensure guest loyalty.
- Recruit, train, and develop a high-performing team.
- Collaborate with the Sales and Marketing team to drive occupancy and revenue.
- Maintain relationships with suppliers and vendors to ensure efficient procurement of goods and services.
- Uphold the brand standards and values of the hotel at all times.
- Conduct regular staff meetings and training sessions to enhance service quality and team cohesion.
Qualifications:
- Proven experience in hotel management, preferably in a similar role or as an Assistant Operations Manager.
- A strong understanding of hotel operations, including front desk, F&B, and housekeeping.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs effectively.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in hotel management software (PMS).
- A passion for customer service and a commitment to delivering memorable guest experiences.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays, as required by the operational needs of the business.
- Ability to motivate and lead a diverse team.
- A formal qualification in Hospitality Management is advantageous.
This is a crucial role for ensuring the smooth running of the hotel and guest satisfaction. The ideal candidate will be a proactive, detail-oriented professional with a genuine enthusiasm for the hospitality industry.
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7
Hotel Operations Manager
SO14 0AA Southampton, South East
£45000 Annually
WhatJobs
Posted 27 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group renowned for its exceptional guest experiences, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of their flagship property in Southampton. This hybrid role requires a leader who can balance strategic oversight with on-the-ground presence, ensuring seamless operations across all departments including Front Office, Housekeeping, Food & Beverage, and Events. You will be responsible for driving operational efficiency, maintaining the highest standards of service quality, managing budgets, and leading a motivated team. The ideal candidate will possess a strong understanding of the hospitality industry, excellent leadership skills, and a passion for delivering memorable guest experiences. This is an exciting opportunity to make a significant impact in a vibrant hospitality environment.
Key Responsibilities:
Key Responsibilities:
- Oversee and coordinate the daily operations of all hotel departments to ensure optimal efficiency and guest satisfaction.
- Develop and implement operational policies and procedures to maintain high service standards.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Lead, train, and motivate the hotel's operational team, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement measures to address any concerns and improve overall satisfaction.
- Collaborate with the General Manager and other department heads on strategic planning and execution.
- Manage inventory and procurement for operational supplies.
- Conduct regular performance reviews and provide ongoing feedback to staff.
- Handle escalated guest complaints and resolve issues promptly and professionally.
- Proven experience in a senior management role within the hospitality industry (e.g., Hotel Manager, Operations Manager).
- Strong understanding of hotel operations, including Front Office, Housekeeping, F&B, and Events.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs effectively.
- Proficiency in hotel management software and systems.
- A passion for customer service and delivering exceptional guest experiences.
- Ability to work effectively in a hybrid model, balancing remote strategic tasks with on-site operational leadership.
- Strong problem-solving and decision-making abilities.
- Relevant degree or diploma in Hospitality Management or a related field is advantageous.
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8
Boutique Hotel Operations Manager
SO14 0JW Southampton, South East
£35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a distinguished boutique hotel renowned for its exceptional guest experience, is seeking a highly motivated and experienced Boutique Hotel Operations Manager to oversee daily operations in **Southampton, Hampshire, UK**. This role demands a passionate individual with a keen eye for detail, strong leadership skills, and a deep understanding of the hospitality industry. You will be instrumental in ensuring the seamless functioning of all hotel departments, from front desk and housekeeping to food and beverage and maintenance, ultimately driving guest satisfaction and operational efficiency.
Responsibilities:
Responsibilities:
- Oversee and manage the day-to-day operations of all hotel departments, ensuring high standards of service delivery.
- Lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage budgets, control costs, and ensure profitability targets are met or exceeded.
- Monitor guest feedback and implement strategies to address concerns and continuously improve the guest experience.
- Ensure compliance with all health, safety, and licensing regulations.
- Collaborate with the General Manager and other department heads on strategic planning and business development.
- Oversee inventory management and procurement for various hotel supplies.
- Manage relationships with suppliers and service providers.
- Ensure the hotel's physical appearance and ambiance are maintained to the highest standards.
- Act as a point of contact for escalated guest issues and resolve them effectively and professionally.
- Implement and uphold service standards that align with the boutique hotel's unique brand identity.
- Minimum of 5 years of progressive experience in hotel management, preferably within the boutique or luxury segment.
- Demonstrated leadership and team management skills with a proven ability to inspire and develop staff.
- Strong financial acumen, including budget management and P&L analysis.
- Excellent understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and systems.
- A passion for delivering outstanding customer service and creating memorable guest experiences.
- Ability to work flexible hours, including weekends and holidays, as required by the demands of the hospitality industry.
- A degree in Hospitality Management or a related field is preferred.
- Knowledge of local market trends and competitor analysis is a plus.
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9