572 Hotel Operations jobs in the United Kingdom
Remote Hospitality Operations Coordinator
OX1 3XX Oxford, South East
£28000 Annually
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Posted 3 days ago
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Job Description
Oxford, Oxfordshire, UK
Our client is seeking a highly organised and proactive Remote Hospitality Operations Coordinator to manage and streamline various operational aspects of their thriving hospitality business. This is a fully remote position, allowing you to contribute from anywhere within the UK. You will play a crucial role in ensuring the smooth day-to-day running of our client's services, focusing on customer satisfaction and operational efficiency. Your responsibilities will encompass coordinating bookings, managing client communications, liaising with suppliers, and supporting the wider operational team.
Key responsibilities:
Our client is seeking a highly organised and proactive Remote Hospitality Operations Coordinator to manage and streamline various operational aspects of their thriving hospitality business. This is a fully remote position, allowing you to contribute from anywhere within the UK. You will play a crucial role in ensuring the smooth day-to-day running of our client's services, focusing on customer satisfaction and operational efficiency. Your responsibilities will encompass coordinating bookings, managing client communications, liaising with suppliers, and supporting the wider operational team.
Key responsibilities:
- Manage and optimize the online booking system and reservation processes.
- Serve as the primary point of contact for client inquiries via email, phone, and chat, providing exceptional customer service.
- Coordinate with various service providers and vendors to ensure timely delivery of services and supplies.
- Assist in the development and implementation of operational procedures to enhance efficiency.
- Process payments, manage invoices, and maintain accurate financial records related to operations.
- Prepare reports on operational performance, customer feedback, and key metrics.
- Support the management team with event planning and coordination.
- Ensure compliance with health, safety, and hygiene standards across all operational activities.
- Maintain and update customer databases and operational documentation.
- Proactively identify and resolve operational challenges to ensure seamless service delivery.
- Proven experience in hospitality operations, administration, or a similar customer-facing role.
- Excellent organisational and time-management skills, with the ability to multitask effectively.
- Strong written and verbal communication skills, with a professional and friendly demeanor.
- Proficiency in using booking systems, CRM software, and Microsoft Office Suite (or equivalent).
- A proactive approach to problem-solving and a keen eye for detail.
- Ability to work independently and manage workload effectively in a remote setting.
- A passion for the hospitality industry and a commitment to delivering outstanding service.
- Reliable internet connection and a dedicated workspace.
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0
Hotel Operations Supervisor
NE1 1AA Newcastle upon Tyne, North East
£25000 Annually
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Posted 3 days ago
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Our client, a renowned hotel in the heart of Newcastle upon Tyne, Tyne and Wear, UK , is seeking a proactive and customer-focused Hotel Operations Supervisor to join their dynamic hospitality team. This is an office-based role, offering an exciting opportunity to contribute to exceptional guest experiences and smooth day-to-day operations. You will be responsible for overseeing various aspects of hotel operations, including front desk, housekeeping, and food & beverage services, ensuring high standards of service delivery and guest satisfaction. Key duties include supervising and training operational staff, managing staff schedules, ensuring compliance with health and safety regulations, handling guest inquiries and complaints, and assisting with inventory management. You will work closely with department heads to maintain operational efficiency and support the overall success of the hotel. This role requires excellent leadership, communication, and problem-solving skills, along with a passion for hospitality and a commitment to guest service excellence. You will be instrumental in ensuring a welcoming and efficient environment for all guests and staff.
Key Responsibilities:
Key Responsibilities:
- Supervising daily operations across various hotel departments, including front desk, housekeeping, and F&B.
- Ensuring high standards of customer service and guest satisfaction.
- Training, mentoring, and motivating operational staff to achieve departmental goals.
- Managing staff rotas and ensuring adequate coverage for all shifts.
- Handling guest inquiries, requests, and resolving complaints promptly and professionally.
- Ensuring compliance with all hotel policies, procedures, and health & safety regulations.
- Assisting with inventory management and controlling operational costs.
- Collaborating with department managers to ensure seamless service delivery.
- Conducting regular inspections to maintain cleanliness and presentation standards.
- Assisting with the implementation of new operational procedures and service initiatives.
- Providing support to other departments as needed during peak periods.
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1
Hotel Operations Supervisor
RG1 1DG Reading, South East
£28000 Annually
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Posted 3 days ago
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Our client, a highly-regarded hotel in the heart of Reading, Berkshire, UK , is seeking an experienced and enthusiastic Hotel Operations Supervisor to oversee various aspects of daily hotel operations. This role is crucial for ensuring exceptional guest experiences and maintaining the highest standards of service across all departments. You will play a key role in managing front-line staff and ensuring the smooth running of guest services.
As a Hotel Operations Supervisor, your responsibilities will include managing the front desk operations, overseeing concierge services, assisting with room service, and ensuring guest satisfaction throughout their stay. You will be responsible for training and motivating the operational staff, conducting performance reviews, and scheduling to ensure adequate coverage. Duties also include handling guest inquiries and complaints promptly and professionally, ensuring adherence to hotel policies and procedures, and contributing to operational efficiency and profitability.
The ideal candidate will have a solid background in hospitality management, with at least 2-3 years of experience in a supervisory or management role within the hotel industry. Excellent customer service skills, a strong understanding of hotel operations, and proficiency in property management systems (PMS) are essential. You should possess strong leadership qualities, effective communication skills, and the ability to remain calm and composed under pressure. A hospitality-related degree or diploma is advantageous.
This is a fantastic opportunity for an individual passionate about the hospitality industry to take on a challenging and rewarding role. You will be part of a dedicated team committed to delivering outstanding guest experiences. If you are a natural leader with a keen eye for detail and a dedication to service excellence, we encourage you to apply and help us maintain our reputation for quality.
Key Responsibilities:
Qualifications:
As a Hotel Operations Supervisor, your responsibilities will include managing the front desk operations, overseeing concierge services, assisting with room service, and ensuring guest satisfaction throughout their stay. You will be responsible for training and motivating the operational staff, conducting performance reviews, and scheduling to ensure adequate coverage. Duties also include handling guest inquiries and complaints promptly and professionally, ensuring adherence to hotel policies and procedures, and contributing to operational efficiency and profitability.
The ideal candidate will have a solid background in hospitality management, with at least 2-3 years of experience in a supervisory or management role within the hotel industry. Excellent customer service skills, a strong understanding of hotel operations, and proficiency in property management systems (PMS) are essential. You should possess strong leadership qualities, effective communication skills, and the ability to remain calm and composed under pressure. A hospitality-related degree or diploma is advantageous.
This is a fantastic opportunity for an individual passionate about the hospitality industry to take on a challenging and rewarding role. You will be part of a dedicated team committed to delivering outstanding guest experiences. If you are a natural leader with a keen eye for detail and a dedication to service excellence, we encourage you to apply and help us maintain our reputation for quality.
Key Responsibilities:
- Supervise daily hotel operations, including front desk and guest services.
- Ensure high standards of customer service and guest satisfaction.
- Train, mentor, and manage operational staff.
- Handle guest feedback, inquiries, and complaints effectively.
- Manage staff scheduling and workload distribution.
- Monitor and maintain operational efficiency and standards.
- Assist in implementing service improvement initiatives.
Qualifications:
- Previous experience in hotel operations supervision or management.
- Strong customer service and communication skills.
- Proficiency in hotel management software.
- Leadership abilities and team management experience.
- Knowledge of hospitality industry best practices.
- Flexible availability, including evenings and weekends.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Supervisor
DE1 2GR Derby, East Midlands
£28000 Annually
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Posted 3 days ago
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Our client, a well-regarded hotel in **Derby, Derbyshire, UK**, is seeking a dedicated and customer-focused Hotel Operations Supervisor to oversee various aspects of daily hotel operations. This role is crucial in ensuring the seamless delivery of services and maintaining high standards of guest satisfaction across departments. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hotel management, and a passion for providing exceptional hospitality experiences. This is a fantastic opportunity to advance your career within the vibrant hospitality and tourism industry.
Responsibilities:
Responsibilities:
- Supervise daily hotel operations, including front desk, housekeeping, and food and beverage services.
- Ensure all guests receive prompt, professional, and courteous service at all times.
- Manage and train hotel staff, fostering a positive and productive work environment.
- Oversee inventory management for supplies in relevant departments.
- Handle guest inquiries, concerns, and complaints efficiently and effectively, resolving issues to ensure guest satisfaction.
- Assist in the development and implementation of operational policies and procedures.
- Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards.
- Coordinate with other departments to ensure smooth communication and efficient service delivery.
- Assist in the preparation of operational reports and performance metrics.
- Support the Hotel Manager in achieving departmental and overall hotel objectives.
- Ensure compliance with all health, safety, and licensing regulations.
- Monitor service standards and provide feedback to staff for continuous improvement.
- Manage scheduling and staff deployment to meet operational demands.
- Participate in the recruitment and onboarding of new team members.
- Proven experience in hotel operations or a supervisory role within the hospitality industry.
- Strong knowledge of front desk operations, housekeeping standards, and F&B service.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional customer service and problem-solving abilities.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A proactive approach to identifying and addressing operational challenges.
- Good communication skills, both written and verbal.
- A passion for hospitality and delivering outstanding guest experiences.
- Relevant qualification in Hospitality Management or a related field is advantageous.
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3
Hotel Operations Manager
PO1 2AA Portsmouth, South East
£45000 Annually
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Posted today
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Job Description
A renowned luxury hotel located in **Portsmouth, Hampshire, UK**, is seeking a highly motivated and results-oriented Hotel Operations Manager to oversee the daily operations of the property. This dynamic role requires a hands-on leader with a passion for exceptional guest service and a strong understanding of hotel management principles. You will be responsible for managing various departments including front office, housekeeping, food and beverage, and guest services, ensuring seamless operations and consistent delivery of high-quality experiences. Your goal will be to maximize guest satisfaction, operational efficiency, and profitability.
Key responsibilities include:
Key responsibilities include:
- Overseeing the day-to-day operations of all hotel departments to ensure smooth and efficient service delivery in **Portsmouth, Hampshire, UK**.
- Managing and motivating departmental teams, providing training, coaching, and performance feedback.
- Ensuring adherence to all hotel policies, procedures, and service standards.
- Monitoring guest feedback and implementing measures to enhance guest satisfaction and loyalty.
- Managing operational budgets, controlling costs, and identifying opportunities for revenue enhancement.
- Developing and implementing standard operating procedures (SOPs) for all operational areas.
- Ensuring compliance with health, safety, and hygiene regulations.
- Collaborating with other department heads to coordinate activities and achieve overall hotel objectives.
- Participating in sales and marketing initiatives to drive business.
- Handling guest complaints and resolving issues promptly and professionally.
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4
Hotel Operations Manager
OX1 1AA Oxford, South East
£40000 Annually
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Posted today
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Job Description
Our client, a renowned hotel located in the heart of **Oxford, Oxfordshire, UK**, is seeking an experienced and dynamic Hotel Operations Manager to oversee all day-to-day operations. This role is crucial for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability. The successful candidate will manage and coordinate various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery. Responsibilities include developing and implementing operational strategies, setting performance goals for staff, and monitoring their achievement. You will be responsible for budget management, cost control, and revenue maximization across all operational areas. Guest relations are paramount; you will handle guest feedback, resolve complaints, and strive to exceed guest expectations. This role requires strong leadership skills to motivate, train, and develop a diverse team of hospitality professionals. You will ensure compliance with all health, safety, and licensing regulations. The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, coupled with at least 5 years of progressive experience in hotel operations, with a significant portion in a management capacity. Proven experience in managing P&L statements, implementing effective operational procedures, and driving guest satisfaction are essential. Excellent communication, problem-solving, and interpersonal skills are required. The ability to work flexible hours, including evenings and weekends, is necessary. This position offers a rewarding career opportunity within a prestigious establishment, contributing to its reputation for excellence.
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5
Hotel Operations Manager
SO14 2AL Southampton, South East
£35000 Annually
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Posted today
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Job Description
Our client, a highly-regarded hotel in the heart of Southampton, Hampshire, UK , is seeking a dedicated and experienced Hotel Operations Manager. This role is critical to ensuring the smooth day-to-day running of all hotel departments, delivering exceptional guest experiences, and maintaining high standards of service and operational efficiency. You will oversee front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage the daily operations of various hotel departments, including Front Office, Housekeeping, Food & Beverage, and Concierge services.
- Ensure the highest standards of guest service are met and exceeded, addressing guest feedback and resolving any issues promptly and professionally.
- Develop and implement operational policies and procedures to optimize efficiency and maintain service quality.
- Manage departmental budgets, control costs, and monitor inventory to ensure profitability.
- Recruit, train, schedule, and manage hotel staff, fostering a positive and productive work environment.
- Conduct regular staff training sessions on service standards, safety procedures, and operational protocols.
- Liaise with department heads to ensure effective communication and coordination between all operational areas.
- Monitor and maintain the hotel's physical condition and appearance, coordinating with maintenance and facilities teams.
- Ensure compliance with all health, safety, and hygiene regulations.
- Assist in the development and implementation of marketing and sales strategies to drive occupancy and revenue.
- Manage relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Proven experience as an Operations Manager, Front Office Manager, or similar senior role in the hospitality industry.
- Demonstrable leadership skills with the ability to motivate and manage a diverse team.
- Strong understanding of hotel operations, including front desk, housekeeping, F&B, and event management.
- Excellent customer service and interpersonal skills, with a passion for delivering memorable guest experiences.
- Proficiency in hotel management software (PMS) and standard office applications.
- Sound financial acumen, including budgeting, cost control, and P&L management.
- Ability to work under pressure, handle multiple tasks simultaneously, and make effective decisions in a fast-paced environment.
- Excellent communication, problem-solving, and organizational skills.
- A flexible approach to working hours, including evenings, weekends, and public holidays as required.
- Relevant degree or diploma in Hospitality Management or a related field is preferred.
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Hotel Operations Manager
SR1 1UD Sunderland, North East
£38000 Annually
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Our client, a highly-regarded hotel in Sunderland, Tyne and Wear, UK , is actively seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day running of their establishment. This is a critical on-site role requiring your full commitment to ensuring seamless guest experiences and efficient departmental management. As the Hotel Operations Manager, you will be responsible for supervising all front-of-house and back-of-house departments, including reception, housekeeping, food and beverage, and maintenance. Your key duties will involve managing staff performance, implementing training programs, ensuring adherence to service standards, and maintaining operational efficiency across all areas. You will play a pivotal role in controlling budgets, managing inventory, and optimizing resource allocation to control costs without compromising on quality. Excellent guest relations skills are essential, as you will be the first point of contact for resolving any guest concerns and ensuring overall guest satisfaction. You will work closely with the General Manager to develop and execute strategies for improving profitability and enhancing the hotel's reputation. A strong understanding of hotel management systems, health and safety regulations, and revenue management principles is required. You should possess outstanding leadership qualities, with the ability to motivate and inspire a diverse team. This role demands a hands-on approach, a keen eye for detail, and the ability to thrive in a fast-paced environment. If you are passionate about hospitality and possess the drive to excel in a challenging yet rewarding management position, we encourage you to apply.
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7
Hotel Operations Manager
LS1 1UR Leeds, Yorkshire and the Humber
£40000 Annually
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of their esteemed establishment in Leeds, West Yorkshire, UK . This role demands strong leadership skills and a comprehensive understanding of hospitality operations. You will be responsible for ensuring exceptional guest experiences, managing departmental teams, optimising operational efficiency, and maintaining high standards of service across all hotel functions. Key responsibilities include supervising front office, housekeeping, food and beverage, and banqueting departments; developing and implementing operational policies and procedures; managing budgets and controlling costs; and ensuring compliance with health, safety, and hygiene regulations. The ideal candidate will have a proven track record in hotel management, with a deep knowledge of front desk operations, F&B management, and customer service excellence. Strong leadership, communication, and problem-solving skills are essential. You should be adept at motivating and developing staff, fostering a positive work environment, and driving revenue growth. Experience with hotel management systems (PMS) and a commitment to delivering outstanding guest satisfaction are crucial. We are looking for an individual who is passionate about the hospitality industry, possesses a keen eye for detail, and can thrive in a fast-paced environment. Join our client's team and contribute to their reputation for quality and service in the vibrant city of Leeds.
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8
Hotel Operations Manager
BS1 Bristol, South West
£40000 Annually
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Posted today
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Job Description
We are seeking a highly motivated and experienced Hotel Operations Manager to oversee the day-to-day management of our esteemed establishment. This on-site role is crucial for ensuring seamless operations and delivering exceptional guest experiences. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring high standards of service and efficiency across all areas.
The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of the hospitality industry. You will be adept at staff management, including recruitment, training, scheduling, and performance evaluation. Financial acumen is essential, as you will be involved in budget management, cost control, and revenue maximization. Your ability to handle guest complaints effectively and resolve issues promptly will be key to maintaining guest satisfaction.
Key responsibilities include:
This exciting opportunity is located in Bristol, South West England, UK .
The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of the hospitality industry. You will be adept at staff management, including recruitment, training, scheduling, and performance evaluation. Financial acumen is essential, as you will be involved in budget management, cost control, and revenue maximization. Your ability to handle guest complaints effectively and resolve issues promptly will be key to maintaining guest satisfaction.
Key responsibilities include:
- Overseeing daily hotel operations and ensuring high service standards.
- Managing and motivating departmental teams to achieve operational goals.
- Implementing and monitoring operational policies and procedures.
- Managing budgets, controlling costs, and driving revenue growth.
- Ensuring compliance with health, safety, and hygiene regulations.
- Handling guest inquiries, feedback, and resolving issues efficiently.
- Collaborating with marketing and sales to enhance occupancy and guest satisfaction.
- Proven experience as an Operations Manager or similar role in the hospitality industry.
- Strong knowledge of hotel management systems and procedures.
- Excellent leadership, team management, and customer service skills.
- Proficiency in financial management and budget control.
- Strong problem-solving and decision-making abilities.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A degree or diploma in Hospitality Management is advantageous.
This exciting opportunity is located in Bristol, South West England, UK .
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