524 Hotel Staff jobs in the United Kingdom

• Develop and implement innovative guest service standards and protocols for a luxury hotel portfolio.
• Manage and respond to guest feedback across all online platforms, including review sites and social media.
• Train, coach, and manage a remote team of guest service representatives, fostering a culture of excellence.
• Collaborate with operations, F&B, and sales teams to ensure seamless guest experiences.
• Analyse guest satisfaction data to identify service gaps and implement corrective actions.
• Act as a key point of contact for escalated guest concerns, resolving issues with professionalism and efficiency.
• Maintain an up-to-date knowledge of industry best practices and luxury hospitality trends.
• Create and deliver engaging training materials for new and existing team members.
• Monitor and report on key performance indicators related to guest satisfaction and service quality.
• Uphold the brand's reputation for exceptional service and guest care.

• Minimum of 5 years of experience in guest services or front office management within the luxury hotel industry.
• Proven experience managing remote teams.
• Exceptional communication, leadership, and problem-solving skills.
• Proficiency in hotel management software and customer relationship management (CRM) systems.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for delivering outstanding guest experiences.

We are delighted to be assisting our superb client (on a sole agency basis) as they seek to recruit a Receptionist / Front of House team member to join their friendly and experienced team.

Previous experience within the hospitality sector would be highly desirable. Any experience within the travel / leisure industry or face to face customer services / support, including retail will also be considered favourably.

Receptionist / Front of House

Permanent role

Shift-work patterns - earliest start 0700, latest finish 2300. 8 hour shifts 5 days over 7. Uniform provided

25400 per year (12.21 per hour) basic salary plus share of gratuities - can vary 250/275 per month - additional 3000-3300 per year (not guaranteed). Plus excellent company benefits and employee discounts

Haywards Heath area - due to workplace location it is essential to have your own transport. Free parking provided on site.

My client is seeking an enthusiastic person to join their motivated team ensuring friendly and hospitable service is delivered effectively and efficiently, with the highest levels of customer service within reception.

Although ideally you will have experience within the hospitality / leisure industry, we understand that this may be your first job within this sector and if you can demonstrate the skill sets below and a commitment to attendance and willingness to learn, my client will commit to your training and development to get you up to speed to be a competent member of their team.

Key skills and experience required:

A commitment to customer service and an ability to anticipate the clients needs in order to increase business and exceed expectations.

Strong organisational and procedural skills are required to ensure information is processed correctly

An aptitude for motivating others around you with a positive 'can do' attitude

An ability to demonstrate high levels of attention to detail and accuracy

Good command of English, written and spoken

Shift patterns for the role: - 8 hours per day

07:00 - 15:00

07:30 - 15:30

09:00 - 17:00

10:00 - 18:00

15:00 - 23:00

40 hours per week - 5 days over 7 Monday - Sunday.

This is a superb opportunity to join a highly established guest and leisure venue with an excellent reputation.

Due to workplace location you will need to a driver and have your own transport

This is an excellent opportunity to join a very successful and reputable business on a full time permanent basis

Please apply for immediate consideration and for more information. Short-listing will take place soon!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Job title: Hotel Receptionist

Salary: 25,400 GBP

Location: Aldeburgh, Suffolk

Accommodation provided: No

Type of contract: Permanent

Workplace description: Situated on the sunny Suffolk Heritage Coast, this hotel offers modern rooms with picturesque views. Traditional and modern dishes are available, and guests can dine on the terrace or in the gardens during summer. A range of award-winning beers and wines are available. The surrounding area is famous for its music, poetry and literary festivals.

Main duties and responsibilities: You will be required to assist in the day-to-day running of the reception area, answering calls, handling guest enquiries, checking guests in and out, taking reservations.

You will work closely with other hotel departments, especially housekeeping, to ensure rooms are ready for guests to check in.

This is a busy front desk so you must be organized and able to work as a team or on your own initiative, providing a high level of customer service at all times.

Essential criteria: You will have at least previous reception experience within a good quality hotel

Ability to work a variety of shifts on a rota

Have a mature and pleasant manner

Be a team player

Important Notes:

1. Applications should be made by email.

2. Applications should be in Word format only and in ENGLISH!

3. DDH Recruitment Ltd does not charge work seekers for its services.

4. All workers will be subject to UK taxation.

Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.

Role: Hotel Receptionist
Location: Woking

Salary / Rate of pay: 28,600 per annum

Platinum Recruitment is working in partnership with a popular 4-Star hotel in Woking, and we have a fantastic opportunity for a Hotel Receptionist to join their team.

What's in it for you?

Take a look at some of the perks on offer:

• 28 days holiday (Including Bank Holidays)
• Workplace Pension Scheme with employer contribution
• Discounts within the hotel and group
• Meals on Duty
• Free Car Parking

Package

28,600 per annum

Why choose our Client?

This stunning 4-Star hotel offers over 50 bedrooms, a popular boutique wedding destination that has always maintained a top reputation, set to continue with a dynamic team of ambitious people who help ensure that quality is paramount.

What's involved?

• Check guests in and out of the hotel
• Handle a variety of administrative tasks, including managing incoming calls, greeting guests, and maintaining reception area supplies
• Act as the first point of contact for clients and visitors, addressing their queries and concerns with a positive and professional attitude

Sound like the role for you? Then we would love to hear from you!

Click 'Apply Now' and one of our team members will be in touch to discuss the Hotel Receptionist position in Woking.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Kendal Swanepoel

Job Number: (phone number removed) / INDFOH

Job Role: Hotel Receptionist

Location: Woking

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Job title: Receptionist

Salary: 23,809 GBP

Location: Sidmouth, Devon

Accommodation provided: No

Type of contract: Permanent

Workplace description: This hotel is one of the leading luxury hotels in Devon and the West Country. Standing in five acres of beautifully landscaped grounds it overlooks Sidmouth bay, and it's just a short stroll from the centre of this elegant resort town. The hotel offers you first-class cuisine. Each day our chefs select the freshest ingredients sourced wherever possible from trusted Devon suppliers to create delicious table d'hôte and a la carte menus that will surprise and delight you.

The luxurious en-suite bedrooms are beautifully furnished, and most have private balconies facing south with exceptional sea views of the beautiful Sidmouth seafront.

Main duties and responsibilities: You must be an outgoing and friendly person and possess good communication skills. Previous experience of Front of House Systems would be an advantage but full training will be given to the right candidate.

You will be required to assist in the day-to-day running of the reception area, answering calls, handling guest enquiries, checking guests in and out, taking reservations.

You will work closely with other hotel departments, especially housekeeping, to ensure rooms are ready for guests to check in.

This is a busy front desk so you must be organized and able to work as a team or on your own initiative, providing a high level of customer service at all times.

Essential criteria: You will ideally have previous reception experience within a good quality hotel

Important Notes:

1. Applications should be made by email or phone.

2. Applications should be in Word format only and in ENGLISH!

3. DDH Recruitment Ltd does not charge work seekers for its services.

4. All workers will be subject to UK taxation.

Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients please contact us as soon as possible.

Job title: Receptionist

Salary: 23,809 GBP

Location: Sidmouth, Devon

Accommodation provided: No

Type of contract: Permanent

Workplace description: This hotel is one of the leading luxury hotels in Devon and the West Country. Standing in five acres of beautifully landscaped grounds it overlooks Sidmouth bay, and it's just a short stroll from the centre of this elegant resort town. The hotel offers you first-class cuisine. Each day our chefs select the freshest ingredients sourced wherever possible from trusted Devon suppliers to create delicious table d'hôte and a la carte menus that will surprise and delight you.

The luxurious en-suite bedrooms are beautifully furnished, and most have private balconies facing south with exceptional sea views of the beautiful Sidmouth seafront.

Main duties and responsibilities: You must be an outgoing and friendly person and possess good communication skills. Previous experience of Front of House Systems would be an advantage but full training will be given to the right candidate.

You will be required to assist in the day-to-day running of the reception area, answering calls, handling guest enquiries, checking guests in and out, taking reservations.

You will work closely with other hotel departments, especially housekeeping, to ensure rooms are ready for guests to check in.

This is a busy front desk so you must be organized and able to work as a team or on your own initiative, providing a high level of customer service at all times.

Essential criteria: You will ideally have previous reception experience within a good quality hotel

Important Notes:

1. Applications should be made by email or phone.

2. Applications should be in Word format only and in ENGLISH!

3. DDH Recruitment Ltd does not charge work seekers for its services.

4. All workers will be subject to UK taxation.

Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients please contact us as soon as possible.

Role: Hotel Receptionist
Location: Woking

Salary / Rate of pay: 28,600 per annum

Platinum Recruitment is working in partnership with a popular 4-Star hotel in Woking, and we have a fantastic opportunity for a Hotel Receptionist to join their team.

What's in it for you?

Take a look at some of the perks on offer:

• 28 days holiday (Including Bank Holidays)
• Workplace Pension Scheme with employer contribution
• Discounts within the hotel and group
• Meals on Duty
• Free Car Parking

Package

28,600 per annum

Why choose our Client?

This stunning 4-Star hotel offers over 50 bedrooms, a popular boutique wedding destination that has always maintained a top reputation, set to continue with a dynamic team of ambitious people who help ensure that quality is paramount.

What's involved?

• Check guests in and out of the hotel
• Handle a variety of administrative tasks, including managing incoming calls, greeting guests, and maintaining reception area supplies
• Act as the first point of contact for clients and visitors, addressing their queries and concerns with a positive and professional attitude

Sound like the role for you? Then we would love to hear from you!

Click 'Apply Now' and one of our team members will be in touch to discuss the Hotel Receptionist position in Woking.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Kendal Swanepoel

Job Number: (phone number removed) / INDFOH

Job Role: Hotel Receptionist

Location: Woking

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Job title: Hotel Receptionist

Salary: 25,400 GBP

Location: Aldeburgh, Suffolk

Accommodation provided: No

Type of contract: Permanent

Workplace description: Situated on the sunny Suffolk Heritage Coast, this hotel offers modern rooms with picturesque views. Traditional and modern dishes are available, and guests can dine on the terrace or in the gardens during summer. A range of award-winning beers and wines are available. The surrounding area is famous for its music, poetry and literary festivals.

Main duties and responsibilities: You will be required to assist in the day-to-day running of the reception area, answering calls, handling guest enquiries, checking guests in and out, taking reservations.

You will work closely with other hotel departments, especially housekeeping, to ensure rooms are ready for guests to check in.

This is a busy front desk so you must be organized and able to work as a team or on your own initiative, providing a high level of customer service at all times.

Essential criteria: You will have at least previous reception experience within a good quality hotel

Ability to work a variety of shifts on a rota

Have a mature and pleasant manner

Be a team player

Important Notes:

1. Applications should be made by email.

2. Applications should be in Word format only and in ENGLISH!

3. DDH Recruitment Ltd does not charge work seekers for its services.

4. All workers will be subject to UK taxation.

Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.

Job Title: Hotel Operations Executive

Location: Nine Elms, SW London

Department: Hotel Project Department

Employment Type: Permanent

Salary: Competitive Market Rate Package

Hours: 9:00 – 18:00 Monday – Friday

About Us:

Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces.

Summary of the Job:

This role serves as a strategic support function to company executives, helping them oversee the operations, finance, staffing, and customer service standards of a luxury hotel in London. The primary objective is to ensure the hotel runs efficiently and profitably on behalf of the shareholders, through data-driven insights, coordination with the hotel management team, and oversight of key performance areas.

Job Responsibilities:

• Support company executives in overseeing the day-to-day operations of the property, ensuring seamless coordination between departments and acting as a liaison with the hotel management team.
• Monitor and report on key operational metrics across all departments including Front Office, Housekeeping, Food & Beverage, Finance, and Maintenance.
• Coordinate with the hotel management team to gather operational data and respond to information requests from company executives.
• Prepare, analyse, and present financial data such as budgets, forecasts, revenues, expenses, and ROI to support strategic decision-making by executives.
• Review and interpret hotel financial reports to track profitability and operational efficiency.
• Compile and deliver regular reports on key performance indicators (KPIs) such as Occupancy Rate, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and Gross Operating Profit (GOP).
• Monitor online guest reviews and reputation scores across platforms like TripAdvisor, Booking.com, and Google Reviews, and provide performance summaries to executives.
• Assist in ensuring regulatory compliance related to health & safety, licensing, and insurance, minimizing operational and reputational risks.
• Liaise with investors, partners, and financial institutions on behalf of the executive team and present regular hotel performance updates.
• Support the executive decision-making process regarding major contracts, vendor agreements, or asset transactions; assist in resolving high-level issues escalated beyond hotel management

Job Requirements:

• Degree in Hospitality Management, Hotel Administration, Business Management, or a related field is mandatory.
• Some work experience in hotel ownership, hospitality management, or business leadership is a must.
• Some exposure to real estate investment structures and partnership arrangements.
• In-depth understanding of all hotel departments and operational workflows (Front Office, F&B, Housekeeping, Sales, etc.).
• Strong analytical skills with proficiency in financial planning, budgeting, and performance analysis.
• Proven ability to interpret financial reports and key hospitality performance metrics (e.g., ROI, RevPAR, ADR).
• Effective communication and interpersonal skills to liaise with internal teams, hotel management, and external stakeholders.
• Familiarity with Property Management Systems (PMS) such as Opera, Cloudbeds, eZee, RMS, and use of analytics dashboards.
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, Outlook) for reporting, documentation, and presentations.
• Awareness of digital review platforms and online reputation management tools.
• Strategic thinker with strong ethical values, a collaborative working style, and a detail-oriented, results-driven approach.

Please Note:

The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities.

How to apply:

If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.