903 Hotel Staff jobs in the United Kingdom

We are seeking an experienced and mature full-time Hotel Front of House Professional with 1-2 years experience.

HOTEL FRONT OF HOUSE RECEPTIONIST

A stylish Boutique Hotel in the trendy Kemp Town area of Brighton offers the opportunity to join its Dynamic Team.

As a Front-of-House Professional, you will be the first point of contact between The Square Townhouse and our Guests. Excellent guest relations skills, combined with strong IT abilities, are vital to this role, along with the flexibility to multitask in the various areas required.

You should exhibit a passion for customer service, be naturally friendly, proactive, and efficient, and aim to exceed guest expectations at every opportunity.

Essential requirements:

• You should have experience in Hotel Reception & Breakfast Service.
li>Reservation Systems (comprehensive training will be provided)
• Strong command of the English language, both written and spoken, along with a good telephone manner.
• Dynamic, dependable, and enthusiastic about hospitality
• Ability to excel in teamwork and independently

Main responsibilities:

• Ensuring standards in all guests’ private and public areas.
< i>Handle all inquiries professionally and courteously, whether in person, by phone, or via email.
• Ensure the hotel booking system is maintained to maximise promotions, pricing, and bedroom sales.
• To manage The Lounge Bar & Breakfast Service

The deadline for this role: IMMEDIATE

All Candidates must be eligible to live & work full-time in the UK.

Job Types: Full-time, Permanent

Salary: £25,000.00 - £27,000pa + Shared Tips

Benefits:

< i>Employee discount
• Pension Scheme

Schedule:

• 10-hour shift
• Weekend availability

We are delighted to be assisting our superb client (on a sole agency basis) as they seek to recruit a Receptionist / Front of House team member to join their friendly and experienced team.

Previous experience within the hospitality sector would be highly desirable. Any experience within the travel / leisure industry or face to face customer services / support, including retail will also be considered favourably.

Receptionist / Front of House

Permanent role

Shift-work patterns - earliest start 0700, latest finish 2300. 8 hour shifts 5 days over 7. Uniform provided

25400 per year (12.21 per hour) basic salary plus share of gratuities - can vary 250/275 per month - additional per year (not guaranteed). Plus excellent company benefits and employee discounts

Haywards Heath area - due to workplace location it is essential to have your own transport. Free parking provided on site.

My client is seeking an enthusiastic person to join their motivated team ensuring friendly and hospitable service is delivered effectively and efficiently, with the highest levels of customer service within reception.

Although ideally you will have experience within the hospitality / leisure industry, we understand that this may be your first job within this sector and if you can demonstrate the skill sets below and a commitment to attendance and willingness to learn, my client will commit to your training and development to get you up to speed to be a competent member of their team.

Key skills and experience required:

A commitment to customer service and an ability to anticipate the clients needs in order to increase business and exceed expectations.

Strong organisational and procedural skills are required to ensure information is processed correctly

An aptitude for motivating others around you with a positive 'can do' attitude

An ability to demonstrate high levels of attention to detail and accuracy

Good command of English, written and spoken

Shift patterns for the role: - 8 hours per day

07:00 - 15:00

07:30 - 15:30

09:00 - 17:00

10:00 - 18:00

15:00 - 23:00

40 hours per week - 5 days over 7 Monday - Sunday.

This is a superb opportunity to join a highly established guest and leisure venue with an excellent reputation.

Due to workplace location you will need to a driver and have your own transport

This is an excellent opportunity to join a very successful and reputable business on a full time permanent basis

Please apply for immediate consideration and for more information. Short-listing will take place soon!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

We are seeking an experienced and mature full-time Hotel Front of House Professional with 1-2 years experience.

HOTEL FRONT OF HOUSE RECEPTIONIST

A stylish Boutique Hotel in the trendy Kemp Town area of Brighton offers the opportunity to join its Dynamic Team.

As a Front-of-House Professional, you will be the first point of contact between The Square Townhouse and our Guests. Excellent guest relations skills, combined with strong IT abilities, are vital to this role, along with the flexibility to multitask in the various areas required.

You should exhibit a passion for customer service, be naturally friendly, proactive, and efficient, and aim to exceed guest expectations at every opportunity.

Essential requirements:

• You should have experience in Hotel Reception & Breakfast Service.
li>Reservation Systems (comprehensive training will be provided)
• Strong command of the English language, both written and spoken, along with a good telephone manner.
• Dynamic, dependable, and enthusiastic about hospitality
• Ability to excel in teamwork and independently

Main responsibilities:

• Ensuring standards in all guests’ private and public areas.
< i>Handle all inquiries professionally and courteously, whether in person, by phone, or via email.
• Ensure the hotel booking system is maintained to maximise promotions, pricing, and bedroom sales.
• To manage The Lounge Bar & Breakfast Service

The deadline for this role: IMMEDIATE

All Candidates must be eligible to live & work full-time in the UK.

Job Types: Full-time, Permanent

Salary: £25,000.00 - £27,000pa + Shared Tips

Benefits:

< i>Employee discount
• Pension Scheme

Schedule:

• 10-hour shift
• Weekend availability

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.



The Hotel



Old Town Chambers, part of Marriottu2019s Autograph Collection, is not just a place to stay u2013 itu2019s a place to experience. Nestled in the heart of Edinburghu2019s historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.



Hotel Manager



As Hotel Manager at Old Town Chambers, Edinburgh u2013 Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, youu2019ll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburghu2019s leading destinations.



Why this role matters?



As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.



What youu2019ll be doing?



Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.



Core Responsibilities



Operational & Financial Leadership



Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability



Monitor financial performance, identify opportunities, and implement strategies to drive results



Foster a dynamic, guest-focused environment across all departments



Food & Beverage & Guest Experience



Champion F&B innovation and consistency, aligning with the hotelu2019s identity and local culture



Partner with culinary and F&B teams to create standout dining concepts and events



Drive a culture of personalised service, anticipating and exceeding guest expectations



Team Leadership & Talent Development



Inspire and mentor department heads to deliver high performance and accountability



Promote a positive and equitable workplace, supporting growth through feedback and recognition



Recruit and develop leaders with creativity, agility, and operational expertise



Brand Alignment & Service Culture



Communicate clear operational goals and uphold the Autograph Collection brand vision



Embed the brandu2019s unique service philosophy in every aspect of the guest journey



Actively engage with guests and teams to enhance service delivery and cultural alignment



Why Youu2019ll Love This Role



It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. Youu2019ll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburghu2019s most distinctive luxury properties.



Plus, youu2019ll be backed by RBHu2019s supportive culture u2013 a company that puts its people first and offers incredible career growth opportunities.



The Recruitment Process:



At RBH, we see recruitment as a two-way journey u2013 an opportunity to connect with talented individuals and explore whether weu2019re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If weu2019re a match, youu2019ll move on to a formal first-stage interview with our hiring managers in the coming weeks.



Proven experience in leading daily hotel operations at a senior management level



Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability



Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence



Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture



Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs



Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable



Experience in talent development, recruitment, and fostering a positive, equitable workplace



Creative and agile approach to operational problem-solving and strategy execution



Ability to communicate operational goals clearly and ensure brand alignment



Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands



Strong interpersonal skills, with confidence to engage with both guests and team members directly



High level of professionalism, adaptability, and resilience in a dynamic environment



Perks Youu2019ll Love:



Discounted hotel stays for you and your loved onesu2014yes, even at our iconic Edinburgh properties.



An extra day off to celebrate your birthday in style.



30% off food and drink at RBH hotels.



Refer a Friend schemeu2014earn up to u00a3250 per referral.



Wagestreamu2014flexible access to your pay, when you need it.



Life Insurance, Employee Assistance Programme, and year-round social and wellness events.



Free meals on duty, saving you over u00a31000 per year.



_This company is an equal opportunity employer._



frnch1



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.



The Hotel



Old Town Chambers, part of Marriottu2019s Autograph Collection, is not just a place to stay u2013 itu2019s a place to experience. Nestled in the heart of Edinburghu2019s historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.



Hotel Manager



As Hotel Manager at Old Town Chambers, Edinburgh u2013 Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, youu2019ll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburghu2019s leading destinations.



Why this role matters?



As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.



What youu2019ll be doing?



Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.



Core Responsibilities



Operational & Financial Leadership



Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability



Monitor financial performance, identify opportunities, and implement strategies to drive results



Foster a dynamic, guest-focused environment across all departments



Food & Beverage & Guest Experience



Champion F&B innovation and consistency, aligning with the hotelu2019s identity and local culture



Partner with culinary and F&B teams to create standout dining concepts and events



Drive a culture of personalised service, anticipating and exceeding guest expectations



Team Leadership & Talent Development



Inspire and mentor department heads to deliver high performance and accountability



Promote a positive and equitable workplace, supporting growth through feedback and recognition



Recruit and develop leaders with creativity, agility, and operational expertise



Brand Alignment & Service Culture



Communicate clear operational goals and uphold the Autograph Collection brand vision



Embed the brandu2019s unique service philosophy in every aspect of the guest journey



Actively engage with guests and teams to enhance service delivery and cultural alignment



Why Youu2019ll Love This Role



It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. Youu2019ll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburghu2019s most distinctive luxury properties.



Plus, youu2019ll be backed by RBHu2019s supportive culture u2013 a company that puts its people first and offers incredible career growth opportunities.



The Recruitment Process:



At RBH, we see recruitment as a two-way journey u2013 an opportunity to connect with talented individuals and explore whether weu2019re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If weu2019re a match, youu2019ll move on to a formal first-stage interview with our hiring managers in the coming weeks.



Proven experience in leading daily hotel operations at a senior management level



Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability



Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence



Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture



Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs



Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable



Experience in talent development, recruitment, and fostering a positive, equitable workplace



Creative and agile approach to operational problem-solving and strategy execution



Ability to communicate operational goals clearly and ensure brand alignment



Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands



Strong interpersonal skills, with confidence to engage with both guests and team members directly



High level of professionalism, adaptability, and resilience in a dynamic environment



Perks Youu2019ll Love:



Discounted hotel stays for you and your loved onesu2014yes, even at our iconic Edinburgh properties.



An extra day off to celebrate your birthday in style.



30% off food and drink at RBH hotels.



Refer a Friend schemeu2014earn up to u00a3250 per referral.



Wagestreamu2014flexible access to your pay, when you need it.



Life Insurance, Employee Assistance Programme, and year-round social and wellness events.



Free meals on duty, saving you over u00a31000 per year.



_This company is an equal opportunity employer._



frnch1



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

We are looking for a talented and passionate full-time Hotel Manager to join The Connaught Executive team at the award-winning 5-Star deluxe hotel - The Connaught. Responsibilities In conjunction with the relevant Executive members and/or department heads, review daily and weekly activities and priorities to ensure the smooth and efficient operation of the hotel, tailoring service to guest needs and in line with Forbes, LQA and Company service standards. Work in conjunction with Rooms Division and Food and Beverage management teams in the analysis, review and updating of The Connaught service and product offering, ensuring the needs of The Connaught guests are its central focus. Be a driver of effective communication and co-operation between all departments of the hotel and foster proactive and productive working relationships and common goals between departments. Establish short and long-term objectives for department heads and operational departments, ensuring quality and service standards are achieved and departmental goals and priorities are clear. Working in conjunction with the Director of Rooms, oversee the guest relations and service approach including the arrival process; room allocations; VIP programmes; guest history and preferences; and ensure associated data is effectively utilised. Who You Are: Someone who naturally embodies elegance, warmth, and quiet confidence. Previous management experience in luxury hospitality. A calm, composed presence with an eye for thoughtful detail. A team player who believes service is an art and people are at the heart. A Rewarding Career with Maybourne At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional. Health & Wellbeing Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes. Option to purchase up to five additional days of annual leave per year. Monthly access to subsidised massage and podiatry treatments. A programme of wellbeing initiatives, from mental health support to physical activity. 24-hour confidential assistance helpline. On- and off-site Occupational Health support. Life assurance through our Death in Service scheme. Eye care support, including vouchers and contributions towards glasses* Flu vaccination vouchers* Cycle to Work Scheme Recognition & Growth An extra paid day’s leave to celebrate your birthday. Instant recognition and award programme, celebrating extraordinary contributions. Dedicated in-house training and development to support your personal and professional growth. Monthly colleague awards with generous prizes. Opportunities for internal progression and cross-property moves. ‘Introduce a Star’ referral scheme – with rewards of up to £1,500* Long service celebrations to honour your continued dedication. Financial Care A highly competitive salary package Increased holiday entitlement after 3 and 5 years of service Family-first policies, including enhanced maternity and paternity pay Season ticket travel loans A generous pension scheme* Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost. Moments to Remember Exceptional colleague rates of £50 per night across Maybourne properties for you and your family A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience* 50% off food and beverage across our restaurants and bars* Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations. Thoughtful gifts to mark weddings, new arrivals, and retirements. *Selected benefits are subject to terms and conditions. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. This is a full-time role requiring a minimum of 40 hours per week.

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations. Qualifications: · Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment. · Exceptional communication, problem solving decision making and interpersonal skills. · Ability to lead with a “global” perspective in a culturally diverse and dynamic environment. · Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods. · Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques · Knowledge of policies and practices involved in the human resources function. · Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes. · Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent. · Intermediate computer software skills required.

We are looking for a talented and passionate full-time Hotel Manager to join The Connaught Executive team at the award-winning 5-Star deluxe hotel - The Connaught. Responsibilities In conjunction with the relevant Executive members and/or department heads, review daily and weekly activities and priorities to ensure the smooth and efficient operation of the hotel, tailoring service to guest needs and in line with Forbes, LQA and Company service standards. Work in conjunction with Rooms Division and Food and Beverage management teams in the analysis, review and updating of The Connaught service and product offering, ensuring the needs of The Connaught guests are its central focus. Be a driver of effective communication and co-operation between all departments of the hotel and foster proactive and productive working relationships and common goals between departments. Establish short and long-term objectives for department heads and operational departments, ensuring quality and service standards are achieved and departmental goals and priorities are clear. Working in conjunction with the Director of Rooms, oversee the guest relations and service approach including the arrival process; room allocations; VIP programmes; guest history and preferences; and ensure associated data is effectively utilised. Who You Are: Someone who naturally embodies elegance, warmth, and quiet confidence. Previous management experience in luxury hospitality. A calm, composed presence with an eye for thoughtful detail. A team player who believes service is an art and people are at the heart. A Rewarding Career with Maybourne At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional. Health & Wellbeing Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes. Option to purchase up to five additional days of annual leave per year. Monthly access to subsidised massage and podiatry treatments. A programme of wellbeing initiatives, from mental health support to physical activity. 24-hour confidential assistance helpline. On- and off-site Occupational Health support. Life assurance through our Death in Service scheme. Eye care support, including vouchers and contributions towards glasses* Flu vaccination vouchers* Cycle to Work Scheme Recognition & Growth An extra paid day’s leave to celebrate your birthday. Instant recognition and award programme, celebrating extraordinary contributions. Dedicated in-house training and development to support your personal and professional growth. Monthly colleague awards with generous prizes. Opportunities for internal progression and cross-property moves. ‘Introduce a Star’ referral scheme – with rewards of up to £1,500* Long service celebrations to honour your continued dedication. Financial Care A highly competitive salary package Increased holiday entitlement after 3 and 5 years of service Family-first policies, including enhanced maternity and paternity pay Season ticket travel loans A generous pension scheme* Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost. Moments to Remember Exceptional colleague rates of £50 per night across Maybourne properties for you and your family A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience* 50% off food and beverage across our restaurants and bars* Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations. Thoughtful gifts to mark weddings, new arrivals, and retirements. *Selected benefits are subject to terms and conditions. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. This is a full-time role requiring a minimum of 40 hours per week.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriott's Autograph Collection, is not just a place to stay - it's a place to experience. Nestled in the heart of Edinburgh's historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh - Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, you'll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburgh's leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What you'll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotel's identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brand's unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why You'll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. You'll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburgh's most distinctive luxury properties.
Plus, you'll be backed by RBH's supportive culture - a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey - an opportunity to connect with talented individuals and explore whether we're the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks You'll Love:
Discounted hotel stays for you and your loved ones-yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme-earn up to £250 per referral.
Wagestream-flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over £1000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.