What Jobs are available for Hotel Staff in Stratford upon Avon?
Showing 84 Hotel Staff jobs in Stratford upon Avon
Operations Manager - Hotel Services
CV1 1LL Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Operations Manager to oversee the day-to-day operations of a prestigious hotel in Coventry, West Midlands, UK . This role is vital for ensuring the highest standards of service delivery across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. The successful candidate will be responsible for managing staff, optimising operational efficiency, and enhancing the guest experience. You will play a key role in maintaining the hotel's reputation for excellence and driving profitability.
Key responsibilities include managing and motivating a diverse team of hotel staff, fostering a positive and productive work environment. You will oversee departmental budgets, control costs, and implement strategies to maximise revenue and minimise expenses. Ensuring compliance with health, safety, and licensing regulations is paramount. This role involves developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction. You will work closely with department heads to set performance standards and monitor their achievement. The Operations Manager will also be responsible for resolving guest complaints promptly and effectively, ensuring a high level of customer service. Experience in a similar managerial role within the hospitality industry is essential. Strong leadership, communication, and problem-solving skills are required. A deep understanding of hotel operations, including front office, F&B, and housekeeping management, is crucial. The ability to work under pressure and manage multiple priorities in a fast-paced environment is necessary. This is a hands-on role based full-time at our Coventry location. The ideal candidate will be passionate about hospitality, possess excellent interpersonal skills, and have a keen eye for detail. You will contribute to strategic planning and business development initiatives for the hotel. A degree in Hospitality Management or a related field is advantageous, but significant relevant experience will also be considered. We are looking for an individual who is committed to delivering exceptional guest experiences and driving operational excellence.
Key responsibilities include managing and motivating a diverse team of hotel staff, fostering a positive and productive work environment. You will oversee departmental budgets, control costs, and implement strategies to maximise revenue and minimise expenses. Ensuring compliance with health, safety, and licensing regulations is paramount. This role involves developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction. You will work closely with department heads to set performance standards and monitor their achievement. The Operations Manager will also be responsible for resolving guest complaints promptly and effectively, ensuring a high level of customer service. Experience in a similar managerial role within the hospitality industry is essential. Strong leadership, communication, and problem-solving skills are required. A deep understanding of hotel operations, including front office, F&B, and housekeeping management, is crucial. The ability to work under pressure and manage multiple priorities in a fast-paced environment is necessary. This is a hands-on role based full-time at our Coventry location. The ideal candidate will be passionate about hospitality, possess excellent interpersonal skills, and have a keen eye for detail. You will contribute to strategic planning and business development initiatives for the hotel. A degree in Hospitality Management or a related field is advantageous, but significant relevant experience will also be considered. We are looking for an individual who is committed to delivering exceptional guest experiences and driving operational excellence.
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Hotel Operations Manager - Luxury Boutique Hotel
CV1 1ND Coventry, West Midlands
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a prestigious luxury boutique hotel in the heart of **Coventry, West Midlands, UK**, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their establishment. This is a crucial role responsible for ensuring exceptional guest experiences, efficient front-of-house and back-of-house management, and the overall success of the hotel. The ideal candidate will have a strong background in hospitality management, a keen eye for detail, and a passion for delivering outstanding service. This hybrid role requires a combination of on-site leadership and strategic planning that may involve remote work for specific administrative tasks or off-site meetings.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance, ensuring smooth and efficient operations.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage staff recruitment, training, scheduling, and performance, fostering a motivated and high-performing team.
- Ensure compliance with all health, safety, and hygiene standards across the hotel.
- Monitor and control operational budgets, managing expenses and identifying cost-saving opportunities without compromising service quality.
- Work closely with department heads to set performance goals and KPIs, and track progress.
- Handle guest complaints and resolve issues promptly and professionally to ensure guest satisfaction.
- Collaborate with the General Manager and Sales & Marketing teams on revenue management and promotional activities.
- Conduct regular inspections of the hotel premises to ensure high standards of presentation and maintenance.
- Implement and refine standard operating procedures (SOPs) for all operational areas.
- Maintain strong relationships with suppliers and service providers.
- Contribute to the overall strategic planning and growth of the hotel.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 5 years of progressive experience in hotel operations management, with at least 2 years in a senior role such as Assistant Hotel Manager or Operations Manager.
- Proven experience in managing multiple hotel departments.
- Strong understanding of front-of-house and back-of-house operations.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- Demonstrated ability to manage budgets and control costs effectively.
- A passion for delivering exceptional customer service and guest experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the needs of the business.
- Problem-solving skills and the ability to remain calm under pressure.
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1
Hotel Operations Manager
CV1 1LA Coventry, West Midlands
£40000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a highly reputable hotel in the heart of Coventry, West Midlands, UK , is seeking an experienced and dynamic Hotel Operations Manager to oversee its daily operations. This is a hands-on role requiring strong leadership and a passion for delivering exceptional guest experiences. You will be responsible for managing various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and operational efficiency. The ideal candidate will have a proven track record in hotel management, with a comprehensive understanding of the hospitality industry. Your key responsibilities will include staff recruitment, training, and development; budget management and cost control; maintaining high standards of service and cleanliness; implementing operational policies and procedures; and resolving guest complaints effectively. You will work closely with the General Manager to drive revenue growth, enhance guest satisfaction, and ensure the hotel's reputation for excellence is maintained. Strong interpersonal and communication skills are essential, along with excellent problem-solving abilities and the capacity to thrive in a fast-paced environment. A relevant qualification in Hospitality Management or a related field is preferred. This role requires flexibility to work various shifts, including evenings, weekends, and public holidays, as dictated by business needs. If you are a results-oriented leader with a commitment to hospitality excellence and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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2
Hotel Operations Manager
CV1 1FY Coventry, West Midlands
£40000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
A premier hotel in Coventry is seeking an experienced and dynamic Hotel Operations Manager to oversee all day-to-day operational aspects of the establishment. This is a crucial on-site role, essential for ensuring the highest standards of guest service, operational efficiency, and team leadership. You will be responsible for managing multiple departments, including Front Office, Housekeeping, Food & Beverage, and Banqueting, ensuring seamless coordination and exceptional guest experiences. The ideal candidate will have a passion for hospitality, a keen eye for detail, and a proven ability to lead and motivate a diverse team.
Responsibilities:
Responsibilities:
- Oversee and manage the daily operations of all hotel departments, ensuring efficiency and guest satisfaction.
- Develop and implement operational strategies to enhance service quality and profitability.
- Manage departmental budgets, labour costs, and inventory control effectively.
- Lead, train, and motivate the operational team, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations.
- Handle guest complaints and service recovery issues promptly and professionally.
- Collaborate with the General Manager and other department heads to achieve overall hotel objectives.
- Monitor and analyse operational performance metrics, implementing improvements as needed.
- Oversee staffing levels, scheduling, and performance management within operational departments.
- Maintain high standards of presentation and cleanliness throughout the hotel.
- Ensure seamless coordination of events and banqueting services.
- Identify opportunities for upselling and revenue generation across departments.
- Proven experience as an Operations Manager, Rooms Division Manager, or similar senior role within the hotel industry.
- Strong understanding of hotel operations, including Front Office, Housekeeping, and F&B.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets, control costs, and drive profitability.
- Proficiency in hotel management software (PMS) and POS systems.
- A passion for delivering exceptional guest service.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Relevant degree or diploma in Hospitality Management is advantageous.
- Flexibility to work varied shifts, including weekends and holidays, as required by the operational needs of the hotel.
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3
Hotel Operations Manager
B3 3BE Birmingham, West Midlands
£50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking a highly skilled and dynamic Hotel Operations Manager to oversee operations at one of their flagship properties in **Birmingham, West Midlands, UK**. This role is integral to ensuring exceptional guest experiences and efficient day-to-day management of the hotel.
Responsibilities:
Responsibilities:
- Oversee the daily operations of all hotel departments, including front office, housekeeping, food and beverage, and banqueting, ensuring seamless service delivery.
- Manage and motivate a diverse team of hotel staff, fostering a positive work environment and promoting a culture of exceptional customer service.
- Develop and implement operational strategies to maximize guest satisfaction, revenue, and profitability.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining the highest standards throughout the property.
- Control departmental budgets, manage costs effectively, and identify opportunities for revenue enhancement.
- Develop and maintain strong relationships with guests, addressing any concerns or feedback promptly and professionally.
- Collaborate with department heads to set performance goals and monitor key performance indicators (KPIs).
- Manage inventory, procurement, and supplier relationships to ensure optimal stock levels and cost-efficiency.
- Implement and oversee training programs for staff to enhance service quality and operational efficiency.
- Contribute to the development and execution of marketing and sales initiatives to drive business.
- Ensure the hotel's brand standards are consistently met and exceeded.
- Prepare regular operational reports for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of progressive experience in hotel management, with a strong focus on operations.
- Proven track record of successfully managing multiple hotel departments.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and events.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to remain calm and effective under pressure, making sound decisions in demanding situations.
- A passion for delivering outstanding guest experiences.
- Knowledge of local market trends and competitor activities is an advantage.
- Flexibility to work varied shifts, including weekends and holidays, as required by hotel operations.
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4
Hotel Operations Manager
B1 1BB Birmingham, West Midlands
£45000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of our esteemed hospitality establishment. This role is crucial for ensuring the smooth and efficient operation of all hotel departments, from front desk and housekeeping to food & beverage and maintenance. The successful candidate will be responsible for delivering exceptional guest experiences, driving revenue growth, and maintaining high standards of service quality and operational efficiency. You will lead and motivate a diverse team, fostering a positive and productive work environment. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimising resource allocation. You will ensure compliance with health, safety, and hygiene regulations, and implement best practices across all departments. The Hotel Operations Manager will play a key role in staff training and development, performance management, and recruitment. You will also be involved in guest relations, addressing concerns, and resolving issues promptly to ensure guest satisfaction. Strategic planning, including market analysis and competitive benchmarking, will be part of your remit. You will work closely with the General Manager and department heads to achieve financial targets and uphold the hotel's reputation. Experience in a similar management role within the hospitality sector is essential. Strong leadership, communication, and interpersonal skills are paramount. The ability to make sound decisions under pressure and adapt to changing business needs is vital. This role requires a results-oriented individual with a passion for service excellence and a keen understanding of the hospitality industry.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations, ensuring efficiency and guest satisfaction.
- Manage and develop departmental staff, including recruitment, training, and performance evaluations.
- Develop and implement operational policies and procedures to maintain high standards.
- Control departmental budgets, manage expenses, and optimize resource allocation.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement service improvements.
- Drive revenue generation and cost control initiatives.
- Collaborate with department heads to achieve operational and financial goals.
- Maintain strong relationships with vendors and suppliers.
- Address and resolve guest complaints and operational challenges effectively.
- Proven experience as an Operations Manager or similar senior role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent understanding of hotel operations and service standards.
- Proficiency in budgeting, financial management, and cost control.
- Knowledge of health and safety regulations.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work effectively in a fast-paced, demanding environment.
- A degree in Hospitality Management or a related field is advantageous.
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5
Hotel Restaurant Manager
B1 1BB Birmingham, West Midlands
£30000 annum (plus
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a prestigious 4-star hotel located in the heart of Birmingham, West Midlands, UK , is looking for an experienced and charismatic Hotel Restaurant Manager to oversee their acclaimed dining establishment. This is a fantastic opportunity to lead a vibrant team, enhance guest experiences, and contribute to the hotel's reputation for culinary excellence. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and a keen eye for detail.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage the day-to-day operations of the hotel restaurant, ensuring high standards of service and efficiency.
- Lead, train, and motivate a team of restaurant staff, including servers, hosts, and bartenders.
- Develop and implement staff schedules, ensuring adequate coverage during peak times.
- Oversee inventory management, including ordering supplies, monitoring stock levels, and managing costs.
- Maintain strict adherence to health, safety, and hygiene regulations (including HACCP).
- Develop and refine menus in collaboration with the Head Chef, ensuring profitability and customer satisfaction.
- Handle guest inquiries, complaints, and feedback promptly and professionally, resolving issues to ensure a positive guest experience.
- Monitor financial performance, including revenue, costs, and profitability, and implement strategies to improve financial results.
- Ensure all staff are trained on menu knowledge, service standards, and responsible alcohol service.
- Collaborate with the hotel management team to align restaurant operations with overall hotel objectives.
- Implement and manage reservation systems and table management.
- Organise and execute special events, banquets, and private dining functions.
- Uphold the hotel's brand standards and service ethos at all times.
- Conduct regular team meetings to communicate goals, updates, and feedback.
Qualifications:
- Proven experience in a supervisory or management role within the hospitality industry, preferably in a hotel restaurant setting.
- A strong understanding of food and beverage operations, including inventory control and cost management.
- Excellent leadership, team-building, and communication skills.
- A passion for customer service and creating memorable dining experiences.
- Knowledge of health and safety regulations in a food service environment.
- Proficiency in restaurant management software and POS systems.
- Ability to work effectively under pressure and manage multiple priorities.
- A flexible work schedule, including evenings, weekends, and public holidays.
- A recognised qualification in hospitality management or a related field is advantageous.
- Fluency in English; additional languages are a plus.
- A professional and polished demeanour.
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6
Boutique Hotel Manager
CV1 2GT Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
An exciting opportunity has arisen for a dedicated and charismatic Boutique Hotel Manager to oversee operations in Coventry, West Midlands, UK . This role demands a blend of operational expertise, exceptional guest service, and strong leadership to ensure the smooth running of a unique and high-end establishment. You will be responsible for all aspects of hotel management, including staff supervision, guest relations, inventory management, budget control, marketing initiatives, and ensuring compliance with all hospitality regulations. The ideal candidate will possess a minimum of 5 years of experience in hotel management, preferably within the boutique sector. You must demonstrate a passion for delivering outstanding guest experiences, a keen eye for detail, and the ability to motivate and develop a diverse team. Strong communication and interpersonal skills are crucial, as is a proactive approach to problem-solving and a resilient attitude. Proficiency in hotel management software and financial reporting is expected. You will be tasked with enhancing the hotel's reputation, driving revenue growth, and maintaining the distinctive ambiance that sets our establishment apart. This role requires a hands-on approach, involving direct interaction with guests and staff. You will also be involved in strategic planning to ensure the long-term success and profitability of the hotel. Our client is committed to providing a memorable stay for every guest and seeks a manager who embodies this commitment. A good understanding of the local tourism market and experience in event management would be beneficial. We are looking for an individual who is not only competent but also inspiring, capable of creating a positive and efficient working environment. This is a senior position requiring significant responsibility and the ability to make impactful decisions.
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7
Boutique Hotel Manager
CV1 2GN Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a charming boutique hotel renowned for its exceptional guest service and unique ambiance, is seeking an experienced and charismatic Boutique Hotel Manager to oversee operations in Coventry, West Midlands, UK . This is a hands-on leadership role demanding a passion for hospitality, a keen eye for detail, and the ability to inspire a team to deliver unforgettable experiences for every guest.
The successful candidate will be responsible for all aspects of hotel management, including front desk operations, housekeeping, food and beverage service, staff management, financial performance, and ensuring guest satisfaction. You will champion the hotel's brand values, cultivate a welcoming atmosphere, and drive revenue growth through strategic initiatives and impeccable service delivery. This role is based entirely on-site at the hotel premises.
Key Responsibilities:
Qualifications and Experience:
This is a rewarding opportunity for a dedicated hospitality professional to take ownership of a thriving boutique hotel in the heart of Coventry, West Midlands, UK . Our client values innovation and provides a supportive environment for managers to excel and contribute to the hotel's continued success.
The successful candidate will be responsible for all aspects of hotel management, including front desk operations, housekeeping, food and beverage service, staff management, financial performance, and ensuring guest satisfaction. You will champion the hotel's brand values, cultivate a welcoming atmosphere, and drive revenue growth through strategic initiatives and impeccable service delivery. This role is based entirely on-site at the hotel premises.
Key Responsibilities:
- Overseeing daily hotel operations, ensuring smooth and efficient service delivery.
- Recruiting, training, motivating, and managing hotel staff to achieve high performance.
- Developing and implementing operational policies and procedures to enhance guest experience and service quality.
- Managing the hotel budget, controlling expenses, and maximizing profitability.
- Monitoring guest feedback and implementing strategies to address concerns and enhance satisfaction.
- Ensuring compliance with all health, safety, and licensing regulations.
- Developing and executing sales and marketing strategies to attract new guests and retain existing ones.
- Managing relationships with suppliers and vendors.
- Maintaining the aesthetic appeal and upkeep of the hotel property.
- Acting as the primary point of contact for guests, resolving issues promptly and professionally.
Qualifications and Experience:
- Proven experience in hotel management, preferably in a boutique or independent hotel setting.
- Strong leadership, team management, and interpersonal skills.
- Excellent understanding of hotel operations, including front office, housekeeping, and F&B.
- Demonstrated ability to manage budgets and drive financial performance.
- Customer-centric approach with a passion for delivering exceptional service.
- Knowledge of hotel management software and systems.
- Strong problem-solving and decision-making abilities.
- Excellent communication and presentation skills.
- A degree in Hospitality Management or a related field is preferred.
This is a rewarding opportunity for a dedicated hospitality professional to take ownership of a thriving boutique hotel in the heart of Coventry, West Midlands, UK . Our client values innovation and provides a supportive environment for managers to excel and contribute to the hotel's continued success.
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8
Hotel General Manager
CV1 2GN Coventry, West Midlands
£45000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is a reputable hotel group seeking an experienced and charismatic Hotel General Manager to lead their establishment in **Coventry, West Midlands, UK**. This is a key leadership position responsible for the overall success of the hotel, encompassing operations, guest satisfaction, financial performance, and staff management. You will oversee all departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and adherence to brand standards. Key responsibilities include developing and implementing strategic plans to maximize revenue and profitability, managing budgets and controlling costs, recruiting, training, and motivating a high-performing team, and ensuring an exceptional guest experience. You will also be responsible for marketing initiatives, maintaining property standards, and ensuring compliance with all health, safety, and licensing regulations. The ideal candidate will have a proven track record in hotel management, with extensive experience in a senior leadership role. Strong business acumen, excellent communication and interpersonal skills, and a passion for hospitality are essential. A degree in Hospitality Management or a related field is preferred. This is a permanent, on-site position located in **Coventry, West Midlands, UK**. If you are a dynamic leader dedicated to delivering outstanding service and driving business success in the hospitality industry, we encourage you to apply.
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